Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Terrible service, spent around 1000+ on pillows and mattress topper from Brightr Sleep over the years and after buying a new £400 mattress topper and came with a 100 day free trial and after 60 days m... Voir plus

Noté 5 sur 5 étoiles

Ordered a Superking Titan deluxe topper, on Saturday. It arrived on Sunday. Seriously impressive service. Aired the topper as advised; and then used it. I bought it to lengthen the life of an orig... Voir plus

Noté 5 sur 5 étoiles

User friendly website with good amount of information about products, easy to use and order, updates about the delivery from Brightr and courier, item well packaged and protected. Very little smell... Voir plus

Noté 5 sur 5 étoiles

The website was easy to navigate with plenty of information about each product. Ordering was straight forward and my pillow arrived as stated, very well packaged and as described. The pillow itself is... Voir plus

À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

I need to amend my view on my brightr…

I need to amend my view on my brightr pillow. There's so many companies conning people.I thought my new pillow was not going to be fit for long term purpose and I was conned but praise the Lord Jesus Christ for the comfort it has given. Thank you brightr

7 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing quality

Amazing quality! Amazing pillows!! Best sleep we have ever had. Will buy again and definitely recommend to family, friends, and beyond!!

28 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Cured my lower back pain

I started suffering lower back pain and restless sleep after sleeping on an old mattress. I ordered the Titan Deluxe and the pain was gone pretty much overnight and I am no longer waking up tossing and turning. Would recommend, it's not cheap but much better value than a new high quality mattress.

2 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great company

Great company. Have bought many products for myself and family. Recently purchased the mattress whichI love

12 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Have tried so many pillows over the…

Have tried so many pillows over the years , finally found the one , Brightr have the best pillows , no more neck or shoulder pain , sleeping so much better , amazing pillows , customer for life , recommend to my friend and she loves them to , best pillows out there

15 janvier 2026
Avis spontané
Noté 4 sur 5 étoiles

I really love my pillows

I really love my pillows. The questionnaires really helped me figure out what I needed and I loved the testing aspect of it as well. Returning is difficult though as they come in small vacuum packed boxes so that made me a little wary. I have had to get pillow cases from them as well as more standard pillows don’t seem to fit - but has been worth it for me. I would definitely think it all through though next tine

2 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Terrible after care, look elsewhere!

They make it sound like they offer a good customer service, trials, no faff returns etc. But it is all marketing and no substance.
Do not fall for this company, easy to buy but terrible after care.
There are plenty of nicer companies to deal with, they offer nothing more than a substandard pillow at a very over the top price tag.

3 mars 2026
Avis spontané
Logo de Brightr®  Sleep

Réponse de Brightr® Sleep

We're really sorry to hear that you feel this way. Customer care is something we take very seriously, so it's disappointing to read that your experience didn't reflect the level of service we aim to provide.

We always try to make the process straightforward with our trial and return options, and we’re more than happy to help resolve any issues if something hasn’t gone as expected. Unfortunately we can’t see your order details from this review alone, but we’d genuinely like the chance to look into this for you.

Noté 5 sur 5 étoiles

Just get one

Really has made a difference, not waking up knackered and my neck no longer feels broken! Went from trying one, to now owning four pillows. If you’re hear and reading this, you’re already convinced. Give one a try, they’ll take over your sleep regime

1 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I purchased the Aurora deluxe mattress…

I purchased the Aurora deluxe mattress topper, Luna pillow and then a Stella pillow 😊 very pleased with all of them, I’m definitely more pain free ( back and hip) and having better sleep overall. Highly recommend!

25 février 2026
Avis spontané
Noté 5 sur 5 étoiles

I'm astounded

I'm astounded! I've had constant back pain for years due to an old injury and always swore by a firm mattress however the pain remained and got worse. I found Brightr and ordered an orthopedic mattress topper, was about sceptical however this has been nothing short of miraculous. First night my back was a little less sore, second night nothing, the third day zero back pain and now no pain whatsoever in bed or standing. It's all gone and I can only put it down to the Brightr topper. Great service and finally a company that does what it says. Incredible to be able to sleep a full night I'm so grateful. Get one if you have a firm mattress and a sore back!!!

24 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic product, great quality, very quick shipping

I bought a furnished apartment with a beautiful bed but the mattress was so soft I had backache the first night. I quickly searched for solutions and took a risk on getting the very firm mattress topper for a kingsized bed. It arrived the following day. The topper is fantastic quality and very firm so my sleep has become luxurious. The additional 2 pillows are also a great solution allowing 3 different options of firmness. I was so impressed I ordered another for a single bed. I am delighted.

13 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Returns are a joke

Returns are a joke - they want you to use the original packaging or you will be deducted payment - once a mattress topper is removed from packaging its expands and makes it impossible to get back in the box!!!

22 février 2026
Avis spontané
Logo de Brightr®  Sleep

Réponse de Brightr® Sleep

Thank you for your feedback. We are sorry to hear that you feel this way, and we would like to clarify our returns process.

All orders placed on our website are eligible for return in line with our return policy.

We kindly ask customers to pack the mattress topper as compactly as possible so it would smoothly go through the currier system and prevent damage in transit. However, we fully understand that once a topper has been removed from its vacuum packaging, it expands and cannot be placed back into the original box.

You are not required to use the original box if the item no longer fits. If necessary, you may use suitable alternative packaging to return the item safely. We do not deduct from refunds simply because alternative packaging has been used.

Our only requirement is that the item is returned in a clean and hygienic condition in accordance with our policy.

We hope this clarifies the situation, and we are happy to assist further if needed.

Noté 2 sur 5 étoiles

Returns process not being actioned

I order a Titan deluxe mattress topper, initially opting for the medium/firm which was not firm enough. This was exchanged relatively simply via the returns process and I ordered the extra firm instead.
This provided the right level of firmness but due to the weight/nature of the topper it simply won’t stay on the mattress, even with all 4 corner straps firmly secured. It slips down and falls off the end of the bed and due to its size (Superking) and weight is quite difficult to keep refitting.

The memory foam aspect also meant that we got incredibly hot in the night as it retains the heat - it just wasn’t a comfortable night sleep.
I therefore requested a return under their 100 night guarantee, which was a shame as the product was good quality but these 2 issues meant it just wasn’t suitable. I requested this on 19th January and I have heard nothing since. I’m sure it’s annoying for customers to rely on the guarantee but it’s offered so should be upheld. The return still says ‘under review,. I suspect they are hoping we just give up on it. Will initiate a s75 claim via my card provider if I haven’t heard within a week or so.

Order BR202043178

22 février 2026
Avis spontané
Logo de Brightr®  Sleep

Réponse de Brightr® Sleep

Thank you for your feedback, but we are unable to locate your order with the information provided on Trustpilot. Please be so kind and add additional information, so we can look into it.

We have checked your return request, and it has been approved, please send back the item for a full refund.

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