Terrible service, spent around 1000+ on pillows and mattress topper from Brightr Sleep over the years and after buying a new £400 mattress topper and came with a 100 day free trial and after 60 days m... Voir plus
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Lisez les avis des autres
Ordered a Superking Titan deluxe topper, on Saturday. It arrived on Sunday. Seriously impressive service. Aired the topper as advised; and then used it. I bought it to lengthen the life of an orig... Voir plus
User friendly website with good amount of information about products, easy to use and order, updates about the delivery from Brightr and courier, item well packaged and protected. Very little smell... Voir plus
The website was easy to navigate with plenty of information about each product. Ordering was straight forward and my pillow arrived as stated, very well packaged and as described. The pillow itself is... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.
Coordonnées de contact
Royaume-Uni
- hello@brightrsleep.com
- brightrsleep.com
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Arrived super quick, comfy!
Arrived super quick! My bed is now super comfy. I bought this due to me and my partner getting back pain from our mattress. It’s helping a lot.
I need to amend my view on my brightr…
I need to amend my view on my brightr pillow. There's so many companies conning people.I thought my new pillow was not going to be fit for long term purpose and I was conned but praise the Lord Jesus Christ for the comfort it has given. Thank you brightr
Amazing quality
Amazing quality! Amazing pillows!! Best sleep we have ever had. Will buy again and definitely recommend to family, friends, and beyond!!
Excellent product
Fast delivery
Well packaged
Excellent quality
Back pain gone
Cured my lower back pain
I started suffering lower back pain and restless sleep after sleeping on an old mattress. I ordered the Titan Deluxe and the pain was gone pretty much overnight and I am no longer waking up tossing and turning. Would recommend, it's not cheap but much better value than a new high quality mattress.
Easy to order …..arrived very quickly
Easy to order …..arrived very quickly. Husband with hip and back problems is very pleased with the product so far.
Great company
Great company. Have bought many products for myself and family. Recently purchased the mattress whichI love
Have tried so many pillows over the…
Have tried so many pillows over the years , finally found the one , Brightr have the best pillows , no more neck or shoulder pain , sleeping so much better , amazing pillows , customer for life , recommend to my friend and she loves them to , best pillows out there
I really love my pillows
I really love my pillows. The questionnaires really helped me figure out what I needed and I loved the testing aspect of it as well. Returning is difficult though as they come in small vacuum packed boxes so that made me a little wary. I have had to get pillow cases from them as well as more standard pillows don’t seem to fit - but has been worth it for me. I would definitely think it all through though next tine
Terrible after care, look elsewhere!
They make it sound like they offer a good customer service, trials, no faff returns etc. But it is all marketing and no substance.
Do not fall for this company, easy to buy but terrible after care.
There are plenty of nicer companies to deal with, they offer nothing more than a substandard pillow at a very over the top price tag.

Réponse de Brightr® Sleep
Just get one
Really has made a difference, not waking up knackered and my neck no longer feels broken! Went from trying one, to now owning four pillows. If you’re hear and reading this, you’re already convinced. Give one a try, they’ll take over your sleep regime
I purchased the Aurora deluxe mattress…
I purchased the Aurora deluxe mattress topper, Luna pillow and then a Stella pillow 😊 very pleased with all of them, I’m definitely more pain free ( back and hip) and having better sleep overall. Highly recommend!
I'm astounded
I'm astounded! I've had constant back pain for years due to an old injury and always swore by a firm mattress however the pain remained and got worse. I found Brightr and ordered an orthopedic mattress topper, was about sceptical however this has been nothing short of miraculous. First night my back was a little less sore, second night nothing, the third day zero back pain and now no pain whatsoever in bed or standing. It's all gone and I can only put it down to the Brightr topper. Great service and finally a company that does what it says. Incredible to be able to sleep a full night I'm so grateful. Get one if you have a firm mattress and a sore back!!!
Fantastic product, great quality, very quick shipping
I bought a furnished apartment with a beautiful bed but the mattress was so soft I had backache the first night. I quickly searched for solutions and took a risk on getting the very firm mattress topper for a kingsized bed. It arrived the following day. The topper is fantastic quality and very firm so my sleep has become luxurious. The additional 2 pillows are also a great solution allowing 3 different options of firmness. I was so impressed I ordered another for a single bed. I am delighted.
Easy to order and quick delivery
Easy to order and quick delivery. Mattress topper is comfortable but suffer with my hip so not found any relief yet
Returns are a joke
Returns are a joke - they want you to use the original packaging or you will be deducted payment - once a mattress topper is removed from packaging its expands and makes it impossible to get back in the box!!!

Réponse de Brightr® Sleep
Mist Comfortable topper l,ve had.
Topper and pillows extremely comfortable and eases stiff joints with great support. Look forward to going to bed.
Returns process not being actioned
I order a Titan deluxe mattress topper, initially opting for the medium/firm which was not firm enough. This was exchanged relatively simply via the returns process and I ordered the extra firm instead.
This provided the right level of firmness but due to the weight/nature of the topper it simply won’t stay on the mattress, even with all 4 corner straps firmly secured. It slips down and falls off the end of the bed and due to its size (Superking) and weight is quite difficult to keep refitting.
The memory foam aspect also meant that we got incredibly hot in the night as it retains the heat - it just wasn’t a comfortable night sleep.
I therefore requested a return under their 100 night guarantee, which was a shame as the product was good quality but these 2 issues meant it just wasn’t suitable. I requested this on 19th January and I have heard nothing since. I’m sure it’s annoying for customers to rely on the guarantee but it’s offered so should be upheld. The return still says ‘under review,. I suspect they are hoping we just give up on it. Will initiate a s75 claim via my card provider if I haven’t heard within a week or so.
Order BR202043178

Réponse de Brightr® Sleep
So far so good very comfy and no back…
So far so good very comfy and no back pain
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