I would like to give a special 5 star review to Becky for all her help with sorting out my mother in law’s water bill. My mother in law’s English isn’t great, but Becky was incredibly patient... Voir plus
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Exceptional service after I reported leak. Local inspector Darrell arrived within 24 hours to verify. Tripod Utilities team arrived within days and found the fault, replaced the part and made good the... Voir plus
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No water. Spent 30 minutes trying to talk to someone. The line that eventually works was helpfully terminating calls after a recorded message, but no indication of whether the line was closed or just... Voir plus
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Bristol Water in my opinion are the best water company in the UK. No hose pipe ban for 50 years. In London gardens are dying because fraudulent Thames water have a hose pipe ban. Well done Bristol w... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Bristol Water has supplied drinking water for over 167 years, always striving to provide high quality services and value for money. We serve a population of 1.1 million customers in an area of 1,000 square miles. Our area of supply area covers Bristol along with Thornbury and Tetbury in the north to Street and Glastonbury in the south, from Weston -Super Mare in the west to Frome in the east. Wessex Water provide sewerage services in much of our area.
Coordonnées de contact
Bridgwater Road, BS13 7AT, Bristol, Royaume-Uni
- 0345 702 3797
- customer.services@bristolwater.co.uk
- bristolwater.co.uk
3,6
Moyen
137 avis
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Compassionate and supportive
I’ve dealt with several advisors at Bristol Water and all have been excellent. Thank you so much for helping me to transfer my water utilities and for your compassionate and supportive approach.
3 janvier 2026
Avis spontané
Réponse de Bristol Water
Hello! Thank you so much for leaving a review. I’m really pleased to hear that our compassionate team were able to support you and provide excellent customer service. If we can assist you any further, please don’t hesitate to reach out. Molly 😊
They have tried to increase my Direct DEbit by 56.25%!
For a second year running this bunch cowboys have tried to increase my Direct Debit WITHOUT MY PERMISSION AND WITHOUT DISCUSSING IT WITH ME FIRST. This year by 56.25%. I pay £32 per month and, after, six months, I owe them £45. How can a proposed increase of 56.25% be justified? Surely, this is just plain theft?
4 février 2026
Avis spontané
Réponse de Bristol Water
Hi Tony,
Thank you for your review. I’m sorry to hear that you’re unhappy with your payments . I appreciate that any increase can be unwelcome.
I can see that my colleague has already given you a call to explain our charges and the reason your monthly payments were adjusted.
We aim to read your meter every six months and after each reading we review your account, update your payments if needed, and send you a bill to let you know of any changes.
Thank you for making your recent payment. We’ve now updated your Direct Debit in line with your request and If there’s anything more you’d like to discuss, we're here to help so please don't hesitate to get back in touch.
Sarah
Had an issue with a pending payment and…
Had an issue with a pending payment and needed a billing breakdown. They always pick up the phone straight away. Today Becky specifically was so helpful in ensuring my entire enquiry was fulfilled before the call ended. You could hear the smile on the other end of the phone!!
4 février 2026
Avis spontané
Réponse de Bristol Water
Hi Gideon, thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that your issue with the pending payment was resolved and that the billing breakdown helped clarify things for you.
It’s great to know Becky was able to support you and ensure everything was fully sorted before the call ended. If there’s anything else we can help with in the future, please don’t hesitate to get in touch. Abi
I would like to leave very positive…
I would like to leave very positive feedback for Mr. Nawar at Bristol Water / Wessex Water.
I contacted the team today feeling very stressed about my situation, and Nawar was absolutely lovely. He was calm, professional, and extremely supportive throughout the call. He took the time to listen carefully, explained everything clearly, and reassured me that help is available and that I am not alone.
Nawar made me feel heard and understood, especially in relation to my health and financial difficulties. His kindness, patience, and respectful approach really helped calm me down and gave me confidence about the next steps.
This level of customer service truly makes a difference. Thank you, Nawar, for your professionalism and genuine support — it was very much appreciated.
Karolina
13 janvier 2026
Avis spontané
Réponse de Bristol Water
Hi Karolina
Thank you for taking the time to share such a lovely review. We’re delighted to hear that Nawar supported you in a calm and professional manner and explained everything clearly. Your kind words have been passed on, and I know they’ll be thrilled to read your comments.
This is exactly the level of service we strive to deliver every day. If there’s anything else we can help with, please don’t hesitate to get in touch.
Ben 😊
Support for Attorney
I dealt with several different customer advisers and they were all excellent. I was acting as Attorney for a relative who had moved to a care home. They gave advice about access codes, reduced direct debit and the process to follow once the house was sold.
17 décembre 2025
Avis spontané
Réponse de Bristol Water
Hi Ruth, thanks for taking the time to contact us and let us know about the excellent service you have received. It is important to us that we provide a great experience so please do reach out to us again, if we can be of any further assistance. Ben
On one of the hottest days this year
On one of the hottest days this year, BS20 experienced water shortages, and the updates provided were unclear and not very useful, particularly for customers who are most in need. It seems there was a significant oversight in managing your network and addressing critical problems effectively.
29 décembre 2025
Avis spontané
Réponse de Bristol Water
Hi Steve,
Thank you for taking the time to leave us a review. I’m sorry to hear that our updates haven’t felt clear or helpful, that’s certainly not the experience we want for our customers.
We’d really like the chance to look into this further and understand how we can support you. We also offer a Priority Services Register for customers who may need a little extra help, and you can find more information about this on our website.
We’ve reached out for your details but haven’t heard back yet, so please do get in touch with us when you can, either through our website or by giving us a call.
Ben
Paying your bill is absolute hell
Paying your bill is absolute hell
1. If you opt for digital bill, they won’t send it to your email - only notification
2. When you view your bill on the website, there is no option to pay - you have to find yourself the link to pay
3. You have to fill in details yourself though you are logged in and they should be able to know the details.
4. When finally you get an option to pay, there is no any advanced options like Apple/Google pay
5. You have to choose correctly card type though they can and do know the type by the card number.
Honestly one of the most awful experiences to pay by card. Like I am back 20 years ago. It is just shameful to have such an inconvenient and obsolete payment interface for a company of that size.
PS: happy to hear that this issue is being taken care of. Looking forward to the update and will update the review once the changes are introduced.
14 novembre 2025
Avis spontané
Réponse de Bristol Water
Hi Victor,
Thank you for sharing your feedback. I am sorry to hear about the difficulties you have experienced while trying to pay your bill. I acknowledge your comments which highlight areas where we can improve, and we appreciate you taking the time to detail them.
We’re currently reviewing our online system to introduce a more customer friendly experience but I do I appreciate the frustration and inconvenience this has caused. We do offer various other payment methods which may be more suitable for you which can be found on our website.
If you would like to set up a payment arrangement or if I can be of any further help, please don’t hesitate to contact us on 0345 600 3 600, Monday to Friday, 8am to 6pm and Saturdays, 9am to 1pm, we'd be happy to help.
Jake
Super impressed with the service I received
There are planned works this week right outside my house, and I needed a few questions answered to put my mind at ease.
I called customer services and was connected to a chap called Liam and I'm so happy I was!
He was friendly, helpful and patient whilst helping my overthinking brain. Initially he was unable to locate the job on file, but instead of keeping me on hold, he offered to call back when he knew more, which he did within 10 minutes.
I'm just super impressed with the service and level of professionalism I received. Thanks Liam :)
12 novembre 2025
Avis spontané
Réponse de Bristol Water
Good afternoon, and thank you for taking the time to leave your review! It’s fantastic to hear that Liam provided such great service, answered all your questions, and helped put your mind at ease. I've passed this on to him and I know he'll be delighted to receive this feedback. If there’s anything else we can help with, please don’t hesitate to get in touch! Ben 🙂
Oscar is such a credit to Bristol Water!
I was helped by Oscar today after being hit with a hefty bill and being a single mum I was terrified of what type of payments I would have, Oscar was incredibly helpful when I was stressed to talked me though everything I needed too and keep the monthly payments low! What a fantastic person!
28 octobre 2025
Avis spontané
Réponse de Bristol Water
Hi Samantha, thanks for taking the time to leave us a review. Oscar is so happy to read your comments and to know that although you found it to be stressful upon receiving your bill, you felt he was incredibly helpful and a fantastic person! I am glad we were able to support you with your payments and please don’t hesitate to contact us at any time, if you need any further assistance. We’re here to help! John 😊
Good customer service from Oliver babbs…
Good customer service from Oliver babbs today! He needs a pay rise
17 octobre 2025
Avis spontané
Réponse de Bristol Water
Hi Christopher,
Thank you so much for taking the time to share such a lovely review of Oliver! I've passed your kind words along, and I know he'll be absolutely delighted to read them. If there's anything we can help you with in the future, please don’t hesitate to reach out — we’re always here to support you. Lorna
Oscar made all the difference!
Oscar made all the difference!
Oscar surpassed all expectations by his professionalism and efficiency, he solved my query, raised a complaint and provided a refund due to a credit in another address in under 5 minutes. If only everyone who works in customer service was like him! 5 stars all round, the future is bright Oscar!
1 octobre 2025
Avis spontané
Réponse de Bristol Water
Thank you so much for your kind words!
We’re absolutely thrilled to hear that Oscar made such a positive impact during your interaction. His professionalism, efficiency, and dedication to resolving your query in record time truly embody the level of service we strive to provide every day.
We’ll be sure to pass on your glowing feedback to Oscar.
Thanks again for taking the time to share your experience. If there’s anything else we can help with, we’re always here for you.
Excellent service!
Excellent service!
I was moving house and needed to provide a recent water bill as part of the requirements for the new house. I spoke to Oscar about this and he provided detailed and sufficient information required for me to get the water bill. I will give Oscar a promotion if I was his boss!
8 septembre 2025
Avis spontané
Réponse de Bristol Water
Hi Chinedum,
Thank you so much for the lovely review! It’s wonderful to hear how helpful Oscar was, and I've made sure to pass your kind words along to him.
We wish you all the best with your house move. If there's anything else we can do to help, please feel free to give us a call at 0345 600 3 600. Our lines are open Monday to Friday from 8 a.m. to 6 p.m., and on Saturdays from 9 a.m. to 1 p.m.
Best, Lorna
I used Live Chat
I used Live Chat to advise of the passing of my mother. Stephen assisted me, and answered all my queries very efficiently.
5 septembre 2025
Avis spontané
Réponse de Bristol Water
Hi Nicola, thank you for your review.
I'm so sorry to hear about the passing of your mother. I am glad, however, that Stephen was able to assist you efficiently with your queries during this difficult time.
If there's anything else at all we can do to help, please don't hesitate to call us on 0345 600 3 600. Our lines are open Monday to Friday from 8 am to 6 pm, and on Saturdays from 9 am to 1 pm. Lorna
Excellent service.
Excellent service, I called about a meter cover broken that posed a trip hazard. I was amazed when the doorbell rang less than an hour later and a man said he had replaced the broken cover and thanked me for phoning it in. Just brilliant and a huge thank you to Bristol water and all involved.
4 septembre 2025
Avis spontané
Réponse de Bristol Water
Hi John,
Thanks so much for the review! It's great to hear that we were able to respond quickly to your call about the broken meter cover. We appreciate you taking the time to share your feedback. Lorna
Very quick response.Loris and David…
Very quick response.Loris and David were very thorough and nothing was to much trouble and sorted very quickly thank you.
3 septembre 2025
Avis spontané
Réponse de Bristol Water
Hi Julie, thanks so much for the review! It's wonderful to hear how quick and thorough our team was in helping you. If you need any further help, we’re available on 0345 600 3 600, Monday to Friday 8am to 6pm and Saturday 9am to 1pm. Lorna.
90's rental price.
I have recently inquire to why my water bill is £800 and my neighbours is £350, and apparently because my property was built before 1990 my water bill us based on thr rental cost then, which is ridiculous.
Out property's were the same size, with the same rent, but I have to pay 800 and next door pay 350.
Blatant scam from water companies vis a extremely corrupt government.
I am happy to discuss this with you, but I feel its pointless. I have already spoken to you about this issue and you did nothing to assist in this ridiculous metric
The long and short is that, if you can't have a water meter and your house was built before 1990 water companies can change you whatever they want, and you don't want to change that.
What i would like a good explanation for why my bill has doubled in 5 years without any additional service? I would love you to explain that.
Send me the link again and I will add my details.
Also its not help with my bill, its an reasonable explanation why my water is 800 a year and my neighbours is 350 for the exact same size property in 1990.
And I apologise for my delay in replying I was very busy doing lots of overtime to pay for extortionate utility bills, due to price gouging by disgusting, greedy corporations.
2 septembre 2025
Avis spontané
Réponse de Bristol Water
Thank you for your review, and I’m really sorry to hear you're unhappy with your bill.
We asked for your details so we could locate your account and give you a call to discuss things further, but we haven’t received a response yet.
From what you've shared, it sounds like your property is billed using unmetered charges. These are based on the Rateable Value of your home and aren’t linked to how much water you actually use. If you'd like to learn more, we have a helpful page on our website called ‘Rateable Value Explained’.
Most of our customers are now on a water meter, which could explain the difference between your bill and your neighbour’s. We offer free meter installations, so you only pay for the water you use. You can find more information at wessexwater.co.uk/water-meters.
If your bill is unaffordable, we have other ways we can help. Please give us a call on 0345 600 3 600 and one of our team will be happy to talk through the options with you.
Best wishes,
Lorna
Trudy Is great help!
Had a lovely lady named Trudy (hope that’s spelt correctly) who helped me out with my missed payments, showed compassion over the phone whilst I was telling my reasoning, very understanding and resolved the issue within a couple of minutes. Made a ‘scary’ call feel comfortable
29 août 2025
Avis spontané
Réponse de Bristol Water
Hi Markas,
Thanks so much for taking the time to share your feedback. It’s wonderful to hear that my colleague was able to provide you with such supportive and compassionate service. I've made sure to pass on your kind words to them.
If you ever need help with anything else in the future, please feel free to reach out. You can call us at 0345 600 3 600. We're available Monday to Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m.
All the best,
Lorna
Excellent service
Every single time I have had to phone Bristol Water company I have always received first class service. The staff that answer the phones are always so very helpful and very informative... They are the best by far with their customer service skills and I have never had that experience with any other company... So hats off to you all for doing a fantastic job..
12 août 2025
Avis spontané
Réponse de Bristol Water
Hi Julie,
Thanks so much for the lovely review! We really appreciate you taking the time to share your experience with us.
It's great to hear that you've consistently found our service and support to be excellent. We work hard to make sure all our customers feel supported, so your feedback means a lot. Kind regards Lorna
I rang Bristol Water today to ask a few…
I rang Bristol Water today to ask a few questions about my water supply and my new meter.
I spoke to Gabby who was extremely helpul,friendly,polite and very knowledgeable.
Bristol water and it's customers are very lucky to
have someone like Gabby to be working for them.
Thank you Gabby.
Nigel Annett
8 août 2025
Avis spontané
Réponse de Bristol Water
Hi Nigel,
Thank you so much for your kind review! It's wonderful to hear that Gabby provided you with excellent service. I've already passed your comments along to her, and I know she'll be thrilled to hear your feedback.
If you need anything else in the future, please don't hesitate to reach out!
Best,
Lorna
Oscar
Oscar was super helpful, dealt with my enquiry promptly and relieved all worries and stress around my bill. He was so knowledgeable and really friendly.
3 juillet 2025
Avis spontané
Réponse de Bristol Water
Thanks for the lovely review, Edie! It's wonderful to know Oscar was so knowledgeable and friendly in assisting you. If there's anything else you need, don't hesitate to reach out to us at 0345 600 3600 (Monday to Friday 8am-6pm, Saturday 9am-1pm). Lorna
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