I would like to give a special 5 star review to Becky for all her help with sorting out my mother in law’s water bill. My mother in law’s English isn’t great, but Becky was incredibly patient... Voir plus
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Exceptional service after I reported leak. Local inspector Darrell arrived within 24 hours to verify. Tripod Utilities team arrived within days and found the fault, replaced the part and made good the... Voir plus
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No water. Spent 30 minutes trying to talk to someone. The line that eventually works was helpfully terminating calls after a recorded message, but no indication of whether the line was closed or just... Voir plus
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Bristol Water in my opinion are the best water company in the UK. No hose pipe ban for 50 years. In London gardens are dying because fraudulent Thames water have a hose pipe ban. Well done Bristol w... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Bristol Water has supplied drinking water for over 167 years, always striving to provide high quality services and value for money. We serve a population of 1.1 million customers in an area of 1,000 square miles. Our area of supply area covers Bristol along with Thornbury and Tetbury in the north to Street and Glastonbury in the south, from Weston -Super Mare in the west to Frome in the east. Wessex Water provide sewerage services in much of our area.
Coordonnées de contact
Bridgwater Road, BS13 7AT, Bristol, Royaume-Uni
- 0345 702 3797
- customer.services@bristolwater.co.uk
- bristolwater.co.uk
3,6
Moyen
137 avis
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A répondu à 85 % de ses avis négatifs
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I'm try pay bill online and always payment unsuccessful, they even online services is rubbish like them water
Online payment
3 juillet 2025
Avis spontané
Réponse de Bristol Water
Hello Bogdan, thank you for taking the time to leave us a review. I'm sorry that you had trouble making payments online.
I’m glad we had the chance to speak on the phone last week and I can confirm that your Direct Debit is now successfully set up.
If you need any further help, please feel free to call us directly on 0345 600 3 600 (Monday to Friday 8am to 6pm and Saturday 9am to 1pm). Leanne
Name change
I was speaking to an agent Stephen this morning who was super efficient providing gold class customer service. He dealt with my enquiry easily and I was so happy with the service he provided. Excellent!
10 juin 2025
Avis spontané
Réponse de Bristol Water
Hi Anita,
Thanks so much for your lovely review and kind words! Stephen was thrilled to hear that you felt your experience to be efficient and that he delivered a "gold class customer service."
Please don't hesitate to reach out if you need anything in the future!
Thank you
Lorna
Andy was great!
Andy was great!
I explained I received a letter saying I was in credit and Andy issued a refund, to be with me in 5 working days! Lovely start to the month and a nice interaction with a company who's job it is to take money, yet here I am getting a refund! Woohoo!! Thanks Andy, thanks Bristol Water!
2 juin 2025
Avis spontané
Réponse de Bristol Water
Hi Joe, thank you for leaving us your review, it’s great to hear that you had such a nice interaction with Andy, and that we were able to contribute to a lovely start to your month. I will pass on your feedback. Please let us know if you have any further queries, we’re happy to help. Lorna
Leak outside our house reported 15th…
Leak outside our house reported 15th May very little response. Sunday we lost pressure and water this was also reported no response. We can hear the leak in our house and the neighbours homes. The water bill continues to go up and the service quality goes down. Absolute disgrace
15 mai 2025
Avis spontané
Réponse de Bristol Water
Hi Adam,
Thanks for getting in touch and sharing your concerns. We understand how worrying it must be to deal with a worsening leak, especially now that it’s audible and more severe.
As discussed yesterday, we’ve escalated your case and are planning a visit today, barring any unexpected operational issues.
We’ve also emailed you our leakage policy and an allowance form. Once the leak is repaired, you can complete the form for us to review a possible reduction in charges for the lost water.
We’re committed to resolving this quickly and appreciate your patience. If you need anything else, please contact us on 0345 600 3 600 (Mon–Fri 8am–6pm, Sat 9am–1pm).
Lorna.
Reported leak in early Feb and still leaking
So in BW reply closely monitored with no end date or target must surely be outside any allowable parameters in policy or procedure to stop leaks at the earliest , so this could be leaking for significant time unless BW use their powers to do the work and charge back to the owner of the property!!!
When does legislative procedure stop and sense kick in? NO EXCUSES its a leak and i believe has been leaking fir many many months before
In the meantime BW just keep putting our bills up and ignore areas that would assist in saving money
I walk past an area in Milton Road WsM and in February reported to BW a leak somewhat hazardous as icy conditions, BUT as it sits off the path it involves more issues, as to the pavement local authority do not do anything
We are near end April and the leaking still continues and still no repair
THIS IS NOT HELPING OUR BILLS OR ANY CONCERN FOR SAVING WATER
I have escalated previously but still no repair - so why bother lets just keep racking up the monies claimed from our customers
and recently just across the road from this leak is another one actually from the meter area, that might get sorted sometime 🤷
Is it now time to advise Consumer Council for Water? As apparently BW are high on list of best leakage management !🤷 I will give it a few days then raise complaint further as internal BW escalation has failed
10 février 2025
Avis spontané
Réponse de Bristol Water
Thank you for taking the time to leave us a review and voicing your concerns about this leak. This leak is being closely monitored and the relevant action in line with our policies and procedures are being followed to ensure this leak is repaired. I want to assure you our teams are working closely together to resolve this matter. The second leak you have reported has been logged with the appropriate team for investigation and repair. If you have any further questions, please don't hesitate to contact us we're always happy to help. Helen
Very impressed with the service I received.
In a world where many companies do not care about giving good service I was very impressed with Bristol Water. My call was answered very quickly. The person I spoke to was extremely knowledgable and helpful.
11 avril 2025
Avis spontané
Réponse de Bristol Water
Hi Richard, I am so pleased to hear that we were able to help and provide the information you needed. Providing good customer service is very important to us and we love to hear feedback from our customers, so thank you for taking the time to leave us a review! Please let us know if you have any further queries, we are always happy to help. Helen
Lovely customer support
I just called and spoke to the delightful Karen. She was not only very professional but we also managed a laugh while setting up the account. She was knowledgable and polite. TBH anyone who laughs at my little jokes is 5 stars. Thank you for the service.
13 mars 2025
Avis spontané
Réponse de Bristol Water
Good morning! Thank you for taking the time to leave us your kind review. I am so pleased to hear Karen was able to help and she found your jokes so funny 😀Please don’t hesitate to get back in touch with us and we will be happy to help. Tania
Such kind and sympathetic customer service, cannot fault.
I was put through to Nadine at Bristol Water and she was so friendly, went out of her way to support me with my query and it was resolved so easily. I felt very reassured, she was sympathetic and so kind. Everyone I have spoken to at Bristol / Wessex water over time are always really polite and kind. Some places don’t show sympathy at all.
They definitely have the customer at the forefront of their mind! You cannot fault them.
11 mars 2025
Avis spontané
Réponse de Bristol Water
Hello Jessica, thank you so much for your lovely review. I'm so glad that you found us to be helpful and kind, and that Nadine was able to reassure you and provide you with the support you needed for your query. I will make sure your kind words are passed on. If you have any further questions, please don't hesitate to contact us. Helen
Bill arrived with an extra £10.15 per…
Bill arrived with an extra £10.15 per month increase. Extreme to say the least especially with hard tap water, that effect taps, kettles etc, also unsuitable for drinking tastes vile, I have always bought bottled water & will continue to do so. Don’t bother ringing the struggling to pay your bills telephone number to ask if they can do as other companies do & pay your monthly direct debit over 12 months which is normal as opposed to their 10 months, as all they will advise you is that’s not possible unless you have a water meter installed, absolute nonsense & a complete rip off rise of £101.50 per year increase & NO I don’t want a water meter.
10 mars 2025
Avis spontané
Réponse de Bristol Water
Good afternoon, Clare.
Thank you for sharing your feedback and I'm sorry to hear you're unhappy about the recent price increase, we understand that these changes can be unwelcome. We've created a page on our website that explains, in detail, about why our charges have risen and how it will help us to improve our services for you.
You can check the water quality in your area on our website, if you remain concerned, please get back in contact with us and we can arrange for further testing.
I appreciate you do not want to discuss the benefits of a water meter, however, if you change your mind and would like to discuss your options further, please call 0345 600 3 600 (Monday-Friday 8am-6pm, Saturday 9am-1pm), we’d be happy to help.
Helen
Cher's customer service at Billing was fabulous
I just switched to Meter Billing and I rang the Billing Department to query about my direct debit situation. Cher, the customer adviser was patient and thorough with her information and advice. Her professional approach made me feel that I was actually a valued customer. Well done Cher!
6 mars 2025
Avis spontané
Réponse de Bristol Water
Hi Winnie, We're absolutely thrilled to read your wonderful review! Thank you so much for sharing your experience. It's fantastic to hear that Cher's excellent service and professionalism made you feel like a valued customer – that's exactly the feeling we aim to create for everyone. We truly appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to reach out. Lorna
All staff very polite and helpful
Great call handlers very polite and helped me when moving to a property without a water meter. Then had a lovely engineer come out who helped us.
21 novembre 2024
Avis spontané
Réponse de Bristol Water
Hi Chloe, thanks so much for your lovely review! We're thrilled to hear you had such a positive experience with our call handler and engineer. We're always here to help, so please don't hesitate to reach out if you need anything in the future. Lorna
Stephen was very helpful with a bill…
Stephen was very helpful with a bill query. Many thanks
28 janvier 2025
Avis spontané
Réponse de Bristol Water
Hi Helen, thank you so much for your lovely review! We're thrilled to hear you had a positive experience with Stephen, we'll make sure we let him know. We really appreciate you taking the time to share your feedback.
Please don't hesitate to contact us if you need anything else at all.
Sarah
Poor and slow workmanship
We notified them of a leak outside our property that was flooding the road and path. They came and inspected a few days later and informed us work would start the next day, this didn't happen for several more days. The work progress was very slow, left the road and my driveway in a right mess with the path badly repaired and the turf in a right state.
20 janvier 2025
Avis spontané
Réponse de Bristol Water
Hello Simon, thank you for sharing your feedback with us. I apologise for the delay in addressing your leak and I'm troubled to hear about the condition of your property. Unfortunately, I couldn't find any contact information for you, as I would have liked to discuss this matter in more detail. Please feel free to reach out to us at 0345 600 3 600 (available Monday to Friday, 8am to 6pm, and Saturday, 9am to 1pm). I would be happy to investigate this further for you. Lorna.
Hannah was lovely...
Hannah was lovely.... she was extremely helpful when I called to swap my water billing over to my new home, she made the experience easier than I expected :)
23 janvier 2025
Avis spontané
Réponse de Bristol Water
Hi Karen, thank you so much for taking the time to share your feedback! We know that moving can be stressful, so we strive to make the address change process as easy as possible. I'm delighted to hear that Hannah was so helpful and that you had such a positive experience. We wish you all the best in your new home! Thanks again, Lorna
Very good indeed.
20 décembre 2024
Avis spontané
Réponse de Bristol Water
Good morning Peter and thank you for taking the time to leave us a review, it is lovely to hear you had a very good interaction with ourselves. If there’s anything else we can help with, please don't hesitate to get back in contact with us, have a Merry Christmas, Lorna
Absolutely shocking service from…
Absolutely shocking service from Bristol Water. Received a Bill showing 4 times normal consumption. I challenged it and was told to check the meter in the street and given the meter number. A retired person on his hand and knees checking for a meter number that wasn’t there was not ideal. The earliest appointment would be in a couple of weeks for someone to come out and check. On Monday a guy did come out and told me the meter was in fact over 3 miles away and he would update the system. I then called Bristol Water who informed me they didn’t have the correct meter reading. I asked could they please raise a complaint and was asked “What do you want from the complaint?” I asked for someone senior to call me. I’m still waiting….
10 décembre 2024
Avis spontané
Réponse de Bristol Water
Hi William, we appreciate you taking the time to share your experience. I am sorry that we didn't get this right for you and this is the not the service we strive to deliver. I understand we have now spoken with you to explain and offered a resolution. We'll make sure we take steps to prevent similar incidents in the future. Sarah
Brilliant service from excellent staff…
I recently had to contact Bristol water as I’d received a larger than usual bill.
The service I received has been outstanding .
Today I visited by Sam who cleared the chamber to the water meter and was super helpful in sorting the problem and providing me with the new correct reading . I then spoke to Jackie in billing , again , very helpful and friendly and no waiting in a queue to be answered .
Five star service ….. Thankyou
28 novembre 2024
Avis spontané
Réponse de Bristol Water
Good morning Nicky and thank you for taking the time to leave us your review. It is lovely to hear that you found our services super helpful and that the overall service has been outstanding. We pride ourselves on our warm voice approach to answering calls which means you get through to a human much quicker . If there’s anything else we can help with, please don't hesitate to get back in contact with us. Lorna
Absolute nightmare to deal with
Absolute nightmare to deal with. Constantly promise callbacks never to give any, never give any consistent information. I followed an inspectors advice now I am being threatened with prosecution, yet any attempt I make to get the issue rectified is ignored. They aren't even sure the problem is on my property yet are happy to threaten me. Basically con men just chancing it.
The way they spoke to my wife and laughed at her asking questions is disgraceful. Funny how when I rung and spoke the guys attitude was completely different. Unfortunately as with utilities here, we have no choice but to deal with this lot, hense they can treat people as poorly as they want.
9 octobre 2024
Avis spontané
Réponse de Bristol Water
Hello and thank you for taking the time to leave us a review. I am sorry to hear about your experience, I would like to look into this for you. We have tried to call you this afternoon to discuss your concerns, but we have been unable to reach you. If you would like to discuss this further, please don't hesitate to contact us on 0345 600 3 600 (Monday to Friday 8am to 6pm and Saturday 9am to 1pm). Lorna
Good, quick help when moving house
We were moving house and needed to let Bristol Water know. They answered the phone immediately, were friendly and knowledgeable, and provided advice quickly and efficiently. Exactly what you want and expect when you ring a utility company but so rarely get. Well done Bristol Water.
2 octobre 2024
Avis spontané
Réponse de Bristol Water
Hi Marcial. Thank you for taking the time to leave us such a great review. We're really pleased we were able to help you so quickly and provided the service you expect. Good luck in your new home and please get in touch if we can be of any further help. Sarah
Muriel was very helpful and polite
Muriel was very helpful and polite. She explained things well andc was very patient.
16 septembre 2024
Avis spontané
Réponse de Bristol Water
Hi Julie, thank you for taking the time to leave us a review, I have passed your praise onto Muriel and she was very pleased to hear that you found her patient, helpful and polite. If we can be of any further assistance in the future, please don't hesitate to contact us. Lorna :)
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