Bristol Water Avis 

Had a major leak in our area at no fault of Bristol water. They fixed it in an unbelievable time and delivered water to their priority service customers (family and friends of mine who are registered) even after the leak had been fixed to ensure they had a supply incase anything happened over night. Amazing, amazing work!

I understand that things are difficult in the Nailsea and surrounding area due to a burst water main. I was very pleasantly surprised when a lovely chap from Bristol water deliver some bottles of water to our address this evening. We are considered a priority household; yet, I didn't expect a water delivery so fast. These guys are doing a fab job this evening! Thank you, hopefully you get the problem resolved soon

I was managing a water account following a bereavement, and had experienced difficulties in contacting and sorting issues with a number of businesses/suppliers. However, I cannot fault the ‘phone team at Bristol Water. Every call was answered promptly, I actually got to speak with real people, who offered clear and helpful guidance, and were very human and thoughtful. Karen and Shelley are two of the team I recall on two occasions, but everyone was great. Many thanks to all- such service makes a huge difference.

Rang with a bill query. The phone was answered straight away by a lady called Laura. She was friendly and helpful. Laura looked into the issue and resolved it there and then
I could not be more complimentary about the excellent customer service and I hope Laura gets the recognition she deserves.
Paul.

Had a big bill. Called and although my drive was in accessible for a couple of days all sorted.. few issues sorted by customer services and all over spend credited plus when I look back on my ever increasing bill (I put to inflation ) I had a credit back equal in my mind to a year free water.. didn’t have to ask either

As we can’t swap companies for water perhaps the system works ? .. all utilities should behave with the respect and responsibility they have been given and not feed shareholders

I have just got off the phone from Karen In the customer service/billing team! Absolutely incredible customer service! Warm, friendly, polite and just efficient and genuinely a kind person. Thank you Karen, absolute credit to Bristol Water and your team.

I anxiously rang today to pay for my bill and unfortunately take someone off the bill. Now a single parent of 2 young children with a home to run and an overwhelming amount of bills I spoke to a lady called Jo from the Nailsea Branch and just wow. She made me feel at such ease and reassured me the whole way through the phone call. Going through different options with me to see which best fit for me. With no judgement, Her calm and caring manor really helped me today. Wish all customer lines had someone like Jo. I hope you keep hold of her she’s a gem to your company.

Thank you. L x

Michelle jones guided and supported me perfectly, I could not ask for better quality.

Bristol water doing repairs overnight and drilling late I phoned Bristol water and they just said sorry they are disgusting especially when they charge for water that comes out the skies they are ignorant and self important with their so called service

I wanted to change from annual billing to a water meter, but had quite a few questions to ask before changing over. I phoned and my call was answered very quickly by a brilliant lady called Jenna. Jenna answered all my questions in a very pleasant and understanding manner. She was very efficient but also exlained everything very clearly. I would recommend Jenna and Brisol Water to anyone. Indeed, it was refreshing to speak with a human rather than an electronic robot! Please give Jenna a payrise!

Bristol Water have been digging a small hole on the A38 at Rooksbridge for about two weeks. The repair is mainly on the footpath but I appreciate for safety traffic lights are required. What I do not appreciate is the fact that every time I pass the site no work is ever being done. The lights were in situ over a full weekend with no work being carried out. I’m just sick to death of utility companies taking motorists for complete fools , queuing for 15 to 20 minutes and when you eventually get to the lights no workers to be seen.STOP TREATING US LIKE FOOLS PLEASE

Had a big water leak a few days after Christmas. Called Bristol water who came out within the hour to turn off main supply. We couldn’t initially locate the leak, so had to leave supply isolated while trying to contact a contractor to dig up the pipe. Thankfully after a few phone calls Bristol water came out again and agreed to replace the pipe, if we dug up the private pathway. The two contractors who came out initially were so helpful too. They wanted to help find the leak but were not allowed to dig up private land. One even called me the next day to make sure the issue was being resolved.

Really great company who really will go out of their way to help you in emergency. We also had water bottles delivered daily while the supply was off.

always been wonderful to deal with, much more caring and understanding than most utilities companies

my review today (this is not something I normally do) is because of particular care and support shown by Diane who went above and beyond normal customer care to help someone in need

Great service from Bristol water again. i phoned in, a personal picked up and helped with my query straight away and efficiently - i wish all utilities could be like Bristol Water - well done guys, keep it up!

Great experience
New customer with Bristol Water and was so pleasantly surprised with their ability to not only resolve an issue, but provide decent customer service.
It can be lacking these days and I felt it important to feedback. Well done and thank you!

A shout out to John Renny in customer relations at Bristol water .
Absolutely helpful In dealing with a query from myself nothing was to much trouble. Sent an explanation in an email and easy to understand.
Many thanks John

Just had a query with Billings department and it was quite an unual request(s). Seamus handled the call really well and immediately built a proffesional rapport with me. He answered all of my questions and ensured that I left the call with a better understanding of my bill and how they are generated. I always struggle speaking to companies over the phone but any nervousness or angst that I was feeling was immediately diffused by Seamus' approach.. Absolute 10/10

Hydrant replacement. Work left pavement dropped kerb and driveway covered in cement and debris can’t use my own driveway now . Never seen such mess . Not sure what I did to deserve this

I am a landlord and Bristol Water is the easiest and most efficient utility company to deal with. Always friendly, answer the phone quickly and have great customer service representatives. They have never made a mistake with any of our bills in many years of dealing with them. Please don't change a thing

I have had to call twice in two days to create my account, and correct my email address with them. You ring them - the phone is answered VERY promptly, and the call handlers are very polite and lovely; and easy and clear to understand. This is an excellent example of how customer service should be done. There are no STUPID menus, entering numbers with the keypad - only for the handler to ask again for the same details... No waiting.

Just amazing.