Bristol Water Avis 

I have had to call twice in two days to create my account, and correct my email address with them. You ring them - the phone is answered VERY promptly, and the call handlers are very polite and lovely; and easy and clear to understand. This is an excellent example of how customer service should be done. There are no STUPID menus, entering numbers with the keypad - only for the handler to ask again for the same details... No waiting.

Just amazing.

saying you spending billions on investments.when you put up bills that dont sound like you investing it others paying for it you must have 10 billion + customers this is just to make money

I was supported by Maisie and Shelley today. Both of their customer service skills were outstanding, and made a stressful task much more approachable. I felt heard and reassured that my call was taken seriously.

Customer service agent Eddie/Eddy,gave me such amazing service, I had tried to do an online move which had started to give me problems, so I decided to call in and the phone was answered immediately which was great! And not only that but Eddie was so efficient, he closed off my old account and opened up at my new property with the same customer number and did a calculation for a direct debit which I was extremely happy with, he spoke me through everything over the phone from beginning to end, he told me that because I was at my previous Bristol property for so long and nothing had changed we can keep the direct debit the same however he suggested that making it higher by just £5 or so will definitely be sufficient to create nice credit in the account, he heard me talk about my Nan living with me and asked if I would like to add her on to the priority register which I definitely did. I have to say I have not received such good service in a very long time, he was so friendly and had such a good tone of voice over the phone, be he walked me through setting up my e billing service and had an answer to every query I had, my call with him lasted less than 10 minutes, in fact in was 8 minutes and 39 seconds to be accurate, and I think that's fair enough time to be on the phone for the level of quality service I received, so thank you Eddie for the amazing service and Bristol water, you must be proud to have such a helpful and great person on your team, I hate to go on but I've dealt with Bristol water before however even though I have always managed to sort things out it has certainly been a pleasure having dealt with this man. Please do make sure he gets this message as I did promise him I would do a Google and trust pilot review on the day but I never got round to it. On behalf of myself and my Nan, thanks for the laughs and great efficient service, well done all.

I had quite an expensive first bill on my new property. Bristol water and everyone I spoke with were so friendly, helpful and understanding. It's quite the opposite of the usual utility experience. I dealt with Sam Fletcher, Diane, Kate and Lauren Paton.

Had to contact Bristol Water regarding an issue with water bill. Had online chat with a lovely lady called Shelley. After taking my details she sorted everything for me including a refund. Made the whole task so easy. Other companies could seriously learn from this. Could not ask for better service. 10/10. Thank you Shelley.

My call was answered within seconds. I reported a broken water meter cover outside our property which was a potential trip hazard. It was replaced within two hours, exceeding my expectations.

spoke to a very helpful customer service assistant today , I think her name was Farrah, she was polite , friendly and extremely helpful. Very quickly she sorted out my two queries. I am extremely grateful to talk to a real person and was not put on hold for long lengths of time . They answered my call in less than 5 minutes. Thank you thank you thank you

My telephone query was answered quickly with a update on waiting time which was very short. My query was answered by Shelly who was helpful and friendly.

Big water leak outside our home due to a damaged pipe. Turned up the same day and resolved the matter promptly, despite the road having to be dug up. Overall great service.

I always get a rapid and useful response from a UK based human being. The latest episode was when I had to close my late mother's account. My phone call was answered immediately and the whole process dealt with quickly and efficiently. Previously we had a problem with a water leak. This was not a Bristol Water fault or responsibility. Nevertheless we received prompt and helpful support.
Other utilities could learn a lot from Bristol Water.

Liam answered immediately, which is practically unheard of in my experience, and was extremely personable and helpful. This made all the difference to me as I was braced for a potentially difficult conversation and/or some bad news. Liam demonstrated empathy and professionalism and gave exemplary customer service.

After trying to set up my gas and electricity in my home which was an awful experience. Speaking to the lovely lady at Bristol Water made my day. If only everything was this easy in this day and age. Thank you fantastic service.

Was greeted by a lovely lady customer service rep this morning as we were arranging an account for our new property in Weston. It's really nice to know that customer service is still alive depending on the company you deal with. Bristol water keep up the good work it makes a world of difference.

My main drains had blocked and I had spent a hot afternoon trying to clear them myself. I phoned Will at Bristol Water at 530 PM assuming next day attendance. Will was very helpful, I was quickly phoned back and told help was on its way that evening. Toby then turned up and quickly assessed the issues. He spent over 2 hours clearing the blockage and he then cleared all the scale from my own and adjacent drains. He was professional and explained the work to us as he progressed. On completion all areas were disinfected and the drains were working as new. Many thanks to Toby and your staff.

A few hours ago received a text and an email that the local water pumping station had stopped working due to an electrical issue. Since then have only had very low water pressure (eg over a minute to fill a pint glass).

Lovely chap called Ben (District Inspector) just arrived with a big pack of large bottles of drinking water - we're all unable to lift things that heavy (various disabilities) so he offered to carry the bottles of water into the kitchen for us. Many thanks, much appreciated.

Couldn't work out how I could write a google review for Bristol Water, so written here on TrustPilot instead.

Ben's boss - please pass on our appreciation.

I have never known customer service like it. Every person I have ever spoken to from Bristol water are an absolute pleasure to speak with. Keep up the good work employing these lovely people!!!

Catherina was extremely happy and very supportive in answering a query about my bill Well done Bristol Water for employing such a cheerful pleasant person customers service for other firms need to take an example from your firm when dealing with customers
Thank you
Doreen Major- Eyre

I just rang to sort out a meter reading and final bill. Amazing service. Phone answered promptly by Hannah, who sorted things out in a couple of minutes. Less time than I would have spent with other companies negotiating the menu options.
Not the first time I have been impressed by their service and their great team. What a shame banks and other utilities can't do so well!

Top tier customer service !! Ollie was amazing !!