British Technology Avis 

I bought this watch and found it too large for my slim wrist. I informed them immediately and decided to,return it to,the returns address on the label ..in UK .it has arrived and I have informed the company showing confirmation .
No refund and no reply .

Happy to update this review to say that the matter is resolved and the management went over and above to refund my purchase even though I had returned it to the wrong address .

Very happy with this watch. A very reasonable price with lots of functions. Love the selection of watch faces. Watch arrived and was faulty: button on side not responding and some features intermittently not working. BT were quick to respond and I have just received a replacement. I also presumed they were British company. Excellent customer service.

Terrible company, they sent me a watch that had a mechanism that did not and then refused to give a refund and don’t respond to emails, do not trust this company

I purchased my watch, Celeste in May. It was quickly delivered and I’m so pleased with it. I’ve had a smart watch before which I paid three times the amount for. The British Technology ‘Celeste’ watch excels in appearance and technology to the smart watch I previously bought. I love the choice of dials I can choose from and the simplicity of setting up the apps. The battery life is excellent and lasted over a week before I had to recharge it. All in all a really good purchase.

Love the different watch faces, so easy to change. The features are brilliant and work well.

I bought two watches and a brill watches fast delivery if your looking a great watch buy here folks 👍

Have had my watch for some time now. Works like magic. I swim, run and hike with it and it's still going strong.

I’m really pleased with my Ultra X Smartwatch. It looks great, and has all the features I need. I especially like the sleep tracking facility. The ordering process was quick and simple, and customer service was excellent when I broke my charger. Thank you, British Technology.

Fantastic customer service. I asked various questions before buying the smart watch. Everything was explained clearly and all communication was quick. Love the watch and am extremely impressed with Customer Service.

I had a problem with my watch a year after purchase.
I contacted British Technology and they immediately agreed to send me a new watch.

I was overwhelmed. I absolutely love my watch and it is so easy to use.

The service I have received is outstanding.

Thank you so much 💗

I bought my Explorer watch in January 2026, the ordering process was very smooth with tracking provided from point of order to delivery. The order took 3 weeks to arrive but it was well worth waiting for. Easy to set up and the myriad of functions including linking my phone work really well. I was even able to customize the watch face with a photo of my cat! My only gripe was that the watch arrived with the wrong strap but this was painlessly sorted out immediately by the customer service agent without any further effort on my part. Top quality item and a customer service department to match.

A 5 star product. I brought the KC86 SMART WATCH earlier this year. This is an excellent watch and I particularly like the sleep monitoring feature which helps me immensely as I have sleep issues! The watch also allows the uploading of your own photos to design your own personalised watch face, a great feature! All in all a fantastic watch, and knocks spots off my previous watch which was a Fitbit....

Very pleased with my watch! The customer service has been great.

Im confused. The company is called British Technology, but clearly the watch is made in China.
I can't seem to get yge voice assistant to work. Just a countdown of 5, 4, 3 2,1 then nothing, even when I try to speak to it.
Also, its not clear if one can get additional apps for the watch. If so where from.
Lastly they say there is 24/7 contact details.
No 24 hr phone number or e mail . Nothing.
However, if all my questions can be answered, The watch does feel pretty good, & I love the screen size.
So, how do I contact someone at tge company.?

Great watch the ultra x, easy to navigate and set up, exactly as described and more, easy to get intouch with the company and great communication with them, I had no problem giving a 5 star review.

I bought 2 watches from this company had a problem with them at first the company were brillant with my peoblem and fixed it asap bery happy with my watch best iv jad in a while wld buy again

Excellent watch, helps me track my BP, heart rate and plenty else besides and it tells the time too!!

Really impressed with this watch it does everything my old expensive watch did and more; especially with it’s battery life. My old watch barely lasted a day. However, I needed a second charger and it is model specific. I made a comment on the facebook page and support replied almost immediatly. That warrants a 5 star review in my book.

Loving my new watch from British Technology. Slim. Sleek. Accurate records, and easy to operate. Charge lasted a week, much better than my old bulky Samsung one. And I love the cat watch face!!!

I bought one of these smartwatches a few months ago, it was great, it replaced my Fitbit, many times better, after a few months it developed an issue whereby the display would not work when the side button was pressed, although it was still working with my watch, I contacted customer services who asked me to send a video to them, I did and they replaced my watch immediately, this is great customer service, I am back striding out my steps, keeping an eye on my blood pressure, answering my phone and checking all my social notifications on my little smartwatch, a brilliant little watch and brilliant customer services. Well done