A very helpful service when I had to take a month off work to care for my Mum, spoke to them and they advised of other additional benefits I had that would be used to claim. Resolved quickly once inf... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Paula (advisor I spoke to), was exceptionally polite and friendly, and provided me with all the necessary information I needed. All in all, a very professional and smooth service, with no waiting arou... Voir plus
L'entreprise a répondu
Absolutnie nie polecam. Place sjladki od 4 kat, mialam operacje na zylaki w Pl,na zwolnieniu jestem 3 m-ce, nie otrzymalam ani 1 funta. Pomimo przeslania przetlumaczonych dokumentow ze szpitala I kole... Voir plus
L'entreprise a répondu
ALWAYS ANSWER THE PHONE VERY PROMPTLY AND ARE ALWAYS SUPER FRIENDLY. I've had to contact for advice recently and was super impressed with the manner and attitude of the lady I dealt with ....makes a c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're a mutual Society and have no shareholders to pay which means we are managed and run solely for the benefit of our members. Founded in 1902, British Friendly has over a century of experience and expertise in serving its members. As a mutual provider we are more flexible in our approach to claims and underwriting which is why we pay so many claims - an average of 94% over the last 20 years. We offer a range of products and services from our traditional investment linked policies, Holloway and Century, to Protect and Breathing Space, our pure Income Protection policies, which are sold by Financial Advisers throughout the UK. Being insured by a mutual should feel good, and when you choose British Friendly you get more than just Income Protection. We offer access to extra support and rewards for you and your family every day, whether you claim or not, and at no extra cost through our discretionary Mutual Benefits and BF Care programmes. That’s why, at British Friendly, it really does feel good to be covered.
Coordonnées de contact
45 Bromham Road, MK40 2AA, Bedford, Royaume-Uni
- 01234 358344
- enquiries@britishfriendly.com
- britishfriendly.com
4,3
Excellent
321 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
a very efficient service with good…
a very efficient service with good communication at all times
6 octobre 2023
Avis spontané
Réponse de British Friendly Society
Hi Andrew, thanks for taking the time to leave us a review. We're happy to hear you found the service efficient. Many thanks, British Friendly
I had a problem with the payment…
I had a problem with the payment because I changed my bank account. I wrote an e-mail asking for help. The response was very quick.I got what I wanted without any problems.
3 octobre 2023
Avis spontané
Réponse de British Friendly Society
Hi Monika, thanks for leaving us a review. I'm really pleased the team were able to offer help quickly. Many thanks, British Friendly
Great British Friendly Society
As an independent Financial Adviser I have recommended British Friendly several times. Their administration is efficient and the staff are very helpful.
27 septembre 2023
Avis spontané
Réponse de British Friendly Society
Hi Tim, thanks very much for leaving us a review. Really pleased to hear you find us efficient and helpful. Have a lovely weekend. Many thanks, British Friendly
Proszę się kierować do zespołu który postara się udzielić informacji
Podziękowania dla British Friendly za udzielenie rzetelnych informacji , podziękowania kieruję do pani Natali Kozłowskiej za profesjonalizm udzielenie i kompetencje.
15 septembre 2023
Avis spontané
Réponse de British Friendly Society
Hello Edyta, thank you for taking the time to leave a review. I'll feed this back to Natalie. Many thanks, British Friendly
Réponse de British Friendly Society
Hello Andrew, thanks for taking the time to leave us a review.
British Friendly
MALADMINISTRATION Been with them for years - previously efficient & professional
Sadly becoming increasingly incompetent - been a member for 8 years - lately the mistakes they make are grave and severe in the claims department - sent out a claim form TWICE - then this mutual admitted they had made a mistake doing so !!
1 septembre 2023
Avis spontané
Friendly and straight forward
I need not have worried. The person on the other end was very helpful and explained things in a simple and straightforward way.
11 septembre 2023
Avis spontané
Réponse de British Friendly Society
Hello Afiong, thanks for taking the time to leave your review, we're happy you found our team helpful. Many thanks, British Friendly
Not friendly and not much benefit
I am not stuck owing bills for work done; I can't get Winter wood in and can't fill my oil tank.
I tried to get a partial payment for these increased bills.
I spoke to a person in the relevant Department who was bullying, sarcastic and thoroughly unpleasant - she usually is.
I don't have the relevant ID Dont have a Driving Licence, don't have a Pension letter as the office is in process of being moved to Scotland and the Council reprieved our Council Tax. I got snorts of disbelief from the awful woman in the office a thoroughly unpleasant obstructive person.
1 septembre 2023
Avis spontané
Please don't if you breathe air
Please don't if you breathe, walk, eat just dont
31 août 2023
Avis spontané
Réponse de British Friendly Society
Hi Jamie, sorry to see you haven't been happy with our service. If you could email claimssupport@britishfriendly.com with some details, our team would love to try and help resolve this. Many thanks, British Friendly
Great for the self employed …
Amazing experience with an amazing company, I’m a self employed electrician and 18 months ago I ruptured my acl and mcl knee ligaments whilst playing football with my son. After sending medical notes etc as expected I was instantly payed my claim entitlement week by week for the whole period even during recovery when I was able to slowly return to work.
Right through my calls, emails and all correspondence was acted on swiftly and professionally. Very pleased customer
30 août 2023
Avis spontané
Réponse de British Friendly Society
Hi Michael, thanks for leaving us this kind review. We're so pleased you were happy with your experience with us, and that we were able to help during your recovery. Many thanks, British Friendly
Very friendly company
Very friendly company, always happy to help with any concerns.
16 août 2023
Avis spontané
Réponse de British Friendly Society
Hi there, thank you for leaving us a review. We're pleased you found our teams friendly to deal with, and are always happy to help. Many thanks, British Friendly
Attention to Detail
The care, attention to detail and prompt response made a potentially difficult process very smooth.
11 août 2023
Avis spontané
Réponse de British Friendly Society
Hi there, it's great to hear you were pleased with our team's response, I'll be sure to pass on your kind feedback. Thanks for the taking the time to leave a review. Many thanks, British Friendly
Highly recommended
I have been with BBFS for many years. I am self-employed, the sickness cover was very beneficial.
8 août 2023
Avis spontané
Réponse de British Friendly Society
Hello Helen, thanks for taking the time to leave us your review!
Many thanks, British Friendly
Excellent professional service
Excellent professional service, Sharon was very helpful and friendly
4 août 2023
Avis spontané
Réponse de British Friendly Society
Hi Gulam, thanks very much for leaving us a review. I'll pass your kind feedback on. Take care, British Friendly
British Friendly Society Income Protection Insurance From 23/04/24-06/07/23
I’ve given British Friendly Society 5 Stars as they were very fair when it came to paying me. It took a little longer than I expected for my first payment though.
Every person I spoke with was very kind, polite, helpful and sympathetic towards me. I would recommend them from my own experience
Thank You BFS
23 avril 2023
Avis spontané
Réponse de British Friendly Society
Hello Dean, thanks very much for your lovely review. We're pleased you found our team kind and helpful, I'll be sure to pass your feedback on to them. Take care, British Friendly
Want to take premiums but won't pay…
Want to take premiums but won't pay out, scam
1 juillet 2023
Avis spontané
Réponse de British Friendly Society
Hi Sue, I replied to your previous review with our complaints email address, apologies if you haven't seen this. As we've not received anything, and you've expressed your dissatisfaction several times, we've opened a complaint on your behalf to try and help resolve this. We'll communicate this with you within 5 working days. Of course, in the meantime if you would like to speak to us, we're here to try to help. You can contact us at complaints@britishfriendly.com.
Many thanks, British Friendly
HOPING FOR CHARLIE AGAIN🙂
Charlie helped me immensely in July 21 and now unfortunately I need help again as cannot work for a while. Highly recommend British Friendly and I cannot stress enough how important it is to have an Income Protection Policy. Have recommended to many friends that I would not be without you. Thank you
20 juillet 2023
Avis spontané
Réponse de British Friendly Society
Hello Debbie, thank you for leaving us this lovely review. We're glad we were able to help before and are pleased to be able to help again. Thanks for sharing how important Income Protection can be! Take care, British Friendly
Debbie and the team at British Friendly…
Debbie and the team at British Friendly have been excellent when dealing with my claim.
The have been supportive with my situation, which I am currently unable to carry out my business.
9 juin 2023
Avis spontané
Réponse de British Friendly Society
Hello Robert, thanks very much for leaving us a review. I'm pleased you found our team supportive, and I'll be sure to pass on your feedback. Many thanks, British Friendly
Many are NON-details attentive Claims department and lazy Customer service.
12 juillet 2023
Avis spontané
Réponse de British Friendly Society
Hello Itugi, sorry to hear you weren't satisfied with our customer service. We'd like to try and help resolve this. If you could email further details to complaints@britishfriendly.com our team will get back to you. Many thanks, British Friendly
Excellent service in every way.
12 juillet 2023
Avis spontané
Réponse de British Friendly Society
Hello Sara, thanks for leaving us a review. We're really pleased you've been happy with our service. Many thanks, British Friendly
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.