British Homesellers Avis 

490
TrustScore 5 sur 5

4,8

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Noté 5 sur 5 étoiles

We had a really smooth house purchase experience working with British Homesellers . Molly firstly communicated clearly throughout the whole transaction, responded to emails promptly and guided us pa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great communication from the British Homesellers team, really helped me to complete everything in due time, and were very fast at passing any questions along to the seller. Thanks to Molly, Charlie an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

British Homesellers was a brilliant estate agent to work with start to finish, they made what can be quite a stressful process very easy with their amazing and quick communication, especially as we ar... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My husband and I worked with Alex in the purchase of our house. He was contactable and responsive throughout the duration of the purchase and he helped chase progress while we were on holiday (as we a... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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4,8

Excellent

TrustScore 5 sur 5

490 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,8

Tous les avis

(490)

59 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Brilliant service molly kept me…

Brilliant service molly kept me informed throughout the purchase of the property even told me on moving in date better than my solicitor thanks for everything fantastic lady worth more than any 5 stars

1 août 2025
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Réponse de British Homesellers

Thank you so much for your kind words! We are so happy that you were pleased with the service. Wishing you all the best in your new home.

Molly & the team

Noté 5 sur 5 étoiles

Highly Recommend!

Really easy to communicate with, very quick to resolve any issues & helpful throughout the purchase process :)

29 juillet 2025
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Réponse de British Homesellers

Hi Kira,

We’re glad to have helped you buy your new home.

Myself and the team wish you all the best!.

Kind regards,
Rob & the team

Noté 5 sur 5 étoiles

Thank you Homesellers

You don’t normally see reviews this high, especially in the Estate Agents industry.

Homesellers are definitely a credit to the industry.
We are in the process of buying a property through British Homesellers and, hopefully, nearly across the line.
What could only be described as a challenging purchase, they have skilfully navigated around the situation. The professional service they have provided has been able to keep this purchase on track.
Everyone I dealt with from British Homesellers has been a credit to their company.
A big thank you to Molly, who helped with negotiations of the purchase, and then it was past to Charles, who has been a fantastic, very intelligent person? Who wants the best for everybody?

25 juillet 2025
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Réponse de British Homesellers

Thank you so much for your kind words!

We’re delighted to hear you’ve had such a positive experience.

Wishing you all the best as you near completion!

Molly and the team

Noté 5 sur 5 étoiles

British homesellers were brilliant!

British homesellers were brilliant!! I was sceptical at first as this isn’t a well known estate agent in my area so was a little nervous as a first time buyer but they helped with any questions i had and also keep me updated the whole way through. I would definitely consider using them if we ever decide to sell.

20 juin 2025
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Réponse de British Homesellers

Hi Robyn,

Thank you for your review and it was lovely working with you,
I wish you and your family all the best moving forward and hope you enjoy your new home!

Kind regards,
Alex & the team

Noté 5 sur 5 étoiles

Great Communication

The whole process was handled very professionally and made easy for me. The communication I had with Alex Clendon throughout the buying process was great and he was very helpful in addressing any queries i had promptly. I was pleased with my experience with British Homesellers.

15 mai 2025
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Réponse de British Homesellers

Thank you for your lovely review! We are pleased to hear you are happy with the services we provided.

Wishing you all the best in your new home.

Alex and the team

Noté 5 sur 5 étoiles

Very satisfied customer

I was the buyer,
so I only had to contact British homesellers on a few occasions.
But each time, they dealt with my query straight away.
The sale of the flat went through very quickly.
A very professional company.

31 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

😡 TOTALLY UNACCEPTABLE UNRELIABLE UNTRUSTWORTHY SERVICE AGAIN PART 3 😡

William, your reply paragraph 2 is totally untrue. The 2 longest phone conversations were on day 1 and day 3. I spent most of the time talking about my mentality hopping your staff would listen carefully and be extra helpful to me but your staff have been very stressful and very damaging to me. The only conversational call to confirm the answer to my question was 13 days later followed by the very bad news that someone had made an offer.
From day 1, day 3 and day 10 when I asked the same question with no answer.
As I said at the beginning of this review it took your company 13 days to come back to the answer to my question. If you came back within 24hrs, then I could of made a few offers to protect buying this property. So it is 100% your fault that I have lost this property because of your very unreliable service and slow response to my question. Service, reliability and trust was 100% better in the olden days long before we had technology. Technology has caused more harm than good to so many people. Life will never be as good ever again. I can't make it any clearer than that. I am still struggling to sleep and eat because of the damage you've caused my mental health due to brain damage of which you clearly don’t care and never will care.
😡😡😡😡😡😡😡😡😡😡

3 juin 2025
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Réponse de British Homesellers

Dear Mr Worthington,

We are truly sorry that you remain so distressed following this situation, and we fully understand how important this property was to you. I'm sorry for any confusion in my response regarding paragraph 2. The contact I was referring are the conversations with Alex after your initial trustpilot review.

For clarity so that it is clear;

- Your initial enquiry was made to us on 20th May 2025 as you state in your first review.
- At that time, the seller had made us aware that they were familiar with you from your previous negotiations via another agent (where we note you had also expressed concerns in a similar 1-star review on trustpilot).
- Following receipt of your online feedback (due to the lack of response from us on the initial call on 20th), we reached out to you on 29th May 2025 to open a dialogue, ensure your concerns were heard, and assist wherever we could.
- Between 29th May and 2nd June, our senior colleague spoke with you on four occasions totalling almost 50 minutes (this is the communication I was meaning in paragraph 2):
- 29th May (20 min 31 sec)
- 29th May (8 min 21 sec)
- 29th May (11 min 22 sec)
- 2nd June (6 min)

During these calls, we carefully reviewed your enquiry, explained the situation regarding the property, and shared the confirmation from the seller they had chosen to sell to another party once it was received.

Importantly — and with full respect to your feelings — the timing of our contact did not influence the seller’s final decision. The seller had full visibility of your interest throughout, and was aware of your interest with the previous agent, but ultimately chose to proceed with another buyer. As agents, we cannot override a seller’s independent choice.

I'm sorry for how upsetting this has been for you. Our client the seller is fully aware of all of this. But has chosen to go with another buyer as mentioned.

We sincerely wish you the very best going forward.

Kind regards,
Will @ British Homesellers

Noté 5 sur 5 étoiles

The team were great from the start and…

The team were great from the start and spoke me through the process of buying my first home and made it as easy and stress free as possible, easily contactable. Molly was great and explained everything throughout the process and answered any questions I had quickly and efficiently.

4 juin 2025
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Réponse de British Homesellers

Hi Demi,

Thank you for your review!

We're thrilled to have made this easy and stress free for you!

We wish you all the best.

Kind regards,
Molly & the Team

Noté 4 sur 5 étoiles

Really great to deal with.

I was a little dubious when I saw a property I was interest in with a non local agent but my feelings where quashed when getting to deal with Alex and Charles. They weren't pushy and definitely wanted to help both sides move things forward.
I don't sell houses but if I ever need to I wouldn't pass them up for a local agent and would be happy to see them as the listed agent for another house I like the look of.

25 avril 2025
Avis spontané
Noté 2 sur 5 étoiles

Slower than local estate agents so far

I have had my property on the market with British Homesellers now for 3 weeks and have had 0 viewings and 0 generated interest!
I will write another review if anything changes over the coming weeks but so far disappointing.

16 mai 2025
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Réponse de British Homesellers

Thank you for your feedback and I’m really sorry we haven’t delivered the experience you were expecting so far. It’s frustrating when you’ve trusted us with your home and haven’t seen the results you hoped for, and I completely understand your disappointment.

We’ve since had a chance to speak in more detail, and I really appreciated the opportunity to hear your concerns directly. While we’re fortunate to see strong results with the vast majority of the properties we take on, in this case, your sale has been more challenging than we expected, and that’s something we take seriously.

We're reviewing our approach and have already made changes to help generate more traction, including refining marketing, and flagging your property as a top priority.

We’re committed to doing everything we can to turn this around and are grateful for the chance to continue working with you. As always, if anything changes or you feel we fall short again, you’re very welcome to reach me directly.

Kind regards,
Will Gale
British Homesellers

Noté 5 sur 5 étoiles

I was really happy with Robert

I was really happy with Robert, Alex and Charles.
Recently we have get the key's to our new home.
Took some time due seller's issues but the team form British Homesellers was always on top with all info and emails.
Big thanks one more time

16 avril 2025
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Réponse de British Homesellers

Hi Efka,

Thank you very much for your review, and I am pleased with could help you.

We wish you all the very best with everything moving forward.
Kind regards,

Robert and the Team

Noté 5 sur 5 étoiles

Our first home purchase went quite…

Our first home purchase went quite smoothly thanks to Robert and team at BHS! Carry on the great work.

26 avril 2025
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Réponse de British Homesellers

Thank you so much for your kind words!

We’re thrilled we could help make your first home purchase a smooth one.

Wishing you all the best,

Robert and the BHS team

Noté 5 sur 5 étoiles

Great company

British homesellers sold me my flat recently, and I cannot fault them. Their communication was excellent; when they said they would contact me, they were very prompt and kept me informed every step of the way. Everything was dealt with quickly and kindly, nothing was too much trouble. I have to give a particular shout out to Alex, as he literally went above and beyond to make the whole transaction as easy for me as possible. I would definitely recommend them.

28 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent communication and efficient transaction facilitation

As someone trying to scale their portfolio , I am dealing with a lot of estate agents. My experience with British home sellers was outstanding. Alex&Charles were very helpful. Communication with them was excellent. your call is answered or returned and response to your email with actual answers. They were informative at every contact and efficiently facilitated my purchase. This transaction is my quickest purchase so far and they played a role in making that happen.

20 mars 2025
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Réponse de British Homesellers

Thanks so much for your review,

Really appreciated and means a lot on this side.

If we have any other properties that fit what you’re looking for we will be in touch!

Kind regards,
Alex and the whole team

Noté 5 sur 5 étoiles

British homesellers were the estate…

British homesellers were the estate agents for the home we were purchasing. As estate agents go they were amazing unlike our agents. There communication was second to none. Regularly phoning and emails. They were in contact with us, the sellers the solicitors and our estate agents. If we were ever crazy enough to move again I would definitely engage this company. Special mention should go to Alex Clendon whom smoothed out the many wrinkles that our chain encountered.

31 mars 2025
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Réponse de British Homesellers

Hi Gary,

Thank you for your lovely review,

I am so pleased to we can help and I hope you’re enjoying your fantastic new property!

I wish you all the very best with everything moving forward!

Kind regards,
Alex and the whole team

Noté 5 sur 5 étoiles

Fantastic experience


I had a great experience with British Home Sellers while buying my new house. Their communication was spot on throughout the process — always responsive and keeping me well informed. They were proactive in chasing everything up and even helped resolve a few issues along the way. Most importantly, they pushed hard to ensure the sale completed before the April stamp duty hike, which made a big difference. I’d definitely recommend them to others – really professional and reliable service.

21 mars 2025
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Noté 5 sur 5 étoiles

Amazing experience!

I had such an amazing experience purchasing with British Home Sellers! Alex was an absolute life saver, he went above and beyond for us and we couldn’t have done it without him… thank you again Alex for all you did, so greatly appreciated.

28 mars 2025
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Réponse de British Homesellers

Hi Holly,

Thank you so much for such a lovely review,

I am so pleased we could help and it was lovely working with you.

I wish you all the very best with everything moving forward!

Kind regards,
Alex & the Team

Noté 5 sur 5 étoiles

Nothing less than 5* stars for Charles…

Nothing less than 5* stars for Charles Gale. He was incredibly professional and kept in constant communication from our initial offer all the way through to completion. His dedication and attention to detail made the entire process smooth and stress-free. Highly recommend & THANK YOU!

28 mars 2025
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Réponse de British Homesellers

Hi Courtney,

Thank you so much for your review,

Hugely appreciated on this side and I wish you all the very best with everything moving forward.

Kind regards,
Charles and the Team

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