Broadband Shack Avis 153

I live in a rural location with no prospect of wired broadband. I have therefore tried it all. 4 years of satellite on Tooway. I have read some negative reviews but I have to say that the guys at Broadband Shack have been brilliant. They know their market and they know the limitations of their tech. There are also REAL HUMANS that call you back and help you. My advice is remember that Satellite has 3/4 sec (750 milliesecond) latency. 3/4G has virtually none that the average user notices so the same speed or even half the speed on 4G will likely be better than satellite. Also unless you pay for professional your link cuts out ALL the time. With regard to 4G do some due diligence with a phone and cheap 4G personal MIFI router and 3 or 4 PAYG Sims, then you will know which network is likely to deliver the best results in your location. You can buy external TS9 antenna for even these cheap ones like the Huawei 5573. For me a £180 Teltonika router and £100 omni-directional area did the trick 20-40 Mb down 5-12Mb up.

Broadbandshack are sending me advertising emails although I did not sign up to any mailing list (did they get my address off my previous satellite provider Avonline which is or was based in the same street in Bristol?). The services offered are expensive and the installation costs extraordinarily high. (I had satellite for 2 years so I know the score, and this is pricey.) I'm in a rural area with rubbish landlines but I get more-than-adequate service from mobile broadband via a well known phone company, using just one small piece of equipment to pick up the signal - no installation cost - no extortionate charges. I shall not be buying Broadbandshack's service and have unsubscribed from their emails.

Broadband Shack provided a speedy and effective service.

As above. Still not installed. Cant get to speak to anyone. Shocking
Just been installed to a substandard my daughter ciuld of done better, damage to property bla bla.
On the phone again for 20 minutes and waiting still no reply.
Dont touch this company with a barge pole.
Taken 4 weeks to insrall with crap after sales and still not working.
Pigeon is quicker.

Very freindly helpful and efficient staff easy to deal with..highly recommend

Our Broadband Shack wireless broadband system (with external 4G antenna) consistently delivers 20-22 Mb/s, and our BT Business broadband delivers up to 1 Mb/s (OMG). People on the same road with Sky broadband say their speed is dreadful, not fast enough to stream TV.

Broadband Shack staff were very helpful and explained all the options. As a small business working online in a rural location with no fibre available, we opted for the larger of 2 external 4G antennas (approx. 70mm Diameter x 350mm Height) and recommend this because we got 20 Mb/s download speed as soon as it was switched on. Latest broadband speed test results: Ping 199 ms, Download 22.63 Mb/s, Upload 15.55 Mb/s.

Broadband Shack came to install the antenna and router so installation was easy. Highly recommend them for both the wireless broadband service provided and for great customer service.