Just today, I purchased a Land Rover discovery sport and I can honestly say that from first entering the building and meeting Alex last week to sealing the deal today, I have had nothing short of a gr... Voir plus
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Lisez les avis des autres
I’m very happy with the level of customer service I received when buying a car from this company. Staff were knowledgeable, courteous and polite without being pushy. They remedied an issue with the ca... Voir plus
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Last Monday 21st September, one of my headlamps had blown while I was driving down from Scotland to Catterick. I went to a few garages in Catterick but they were unable to help as they either had to... Voir plus
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Really nice experience at Browns of Richmond. I was looked after from start to finish by Ian who was professional, knowledgeable and friendly. My new Tesla was exactly as advertised, well priced and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Tesla and Electric Vehicle experts. As one of the biggest stockists of used teslas and electric vehicles in the north of England, we've been driving EV's for the best part of a decade. For over 80 years, the Browns of Richmond have been synonymous with automotive excellence, spanning four generations of our family. Today Browns of Richmond led by Tim are delivering better than main dealer customer service with a personal touch. Whilst we sell a full range of hand picked petrol hybrid and plug in hybrid vehicles, we are also used EV electric vehicle sales specialists and used Tesla sales experts. We have lots of used Teslas in stock for sale. We are also electric vehicle repair and servicing specialists and we focus on Tesla servicing and repair. We help people transition to their first electric car and are happy to help and advise our customers when considering the transition. Browns of Richmond are the biggest independent used Tesla specialist in the UK, normally stocking 30 used Teslas on site. Our journey began when Malcolm Brown, a Yorkshire native, arrived in Richmond in 1948 as a member of the Green Howards. Stationed in what is now known as the Garden Village Richmond, Malcolm's curious nature led him to become deeply involved in vehicle use and maintenance, particularly with the army trucks of the Green Howards. Post his military service, Malcolm transitioned to Richpack, located on Gallowfields Trading Estate, the very site where Browns of Richmond stands today. Richpack's utilisation of ex-army trucks for egg collection from farms across Richmondshire and the Great Ayton area further honed Malcolm's automotive expertise. His subsequent employment with the British Oxygen Company's transport department, ferrying oxygen to Spadeadam and Workington, underscored his lifelong dedication to the automotive realm. Following in his father's footsteps, Paul Brown, hailing from Holly Hill, Richmond, apprenticed at BOC in motor vehicle mechanics. His career intertwined with vehicle maintenance, alongside worldwide ventures in the oil and gas industry and domestic plumbing across the Dales during semi-retirement. Fraser Brown, Paul's son and the third generation, embarked on his automotive journey at 19, initially with main dealers before venturing globally with renowned manufacturers like Volkswagen and Audi. Despite his international experiences, Fraser's heart remained in Richmondshire, where he raised his family and immersed himself in the community, serving as a governor at a local school amongst many other things. Meanwhile, James, Fraser's brother, found his passion in racing old Escorts with his friend Martin in the Richmond Motor Club. In 2013, Fraser founded an award-winning Automotive software and Consultancy business in Richmondshire, operating worldwide and collaborating with local automotive experts like Steve Baker. Fraser’s son Matthew now helps out in the business on Saturdays. Fraser’s wife Lizzie Brown, born at ‘Westfields‘, Bellerby (daughter of Richard Mason), runs an English tutoring business in Richmond www.englishtutorrichmondshire.co.uk Award winning Co-founder and Director Tim Roelich has worked with Fraser in Automotive dealerships for the last 20 years and brings a huge wealth of knowledge. Tim runs the overall dealership and is hands on in the sales department of the business day to day. Tim has run vehicle sales departments for large PLCs and family run businesses alike. He has the combined knowledge of running large businesses alongside that of looking after customers as if they were family. Tim was selected out of 144 dealers to win the coveted Vertu ‘Sales Manager of the Year’ award in 2020. Although many metrics make up the award a key part of the award is customer satisfaction. His detailed knowledge of vehicles, buying, helping customers and managing teams made him the ideal person to run the dealership day to day. His integrity is second to none! Today, Browns of Richmond, situated at Gallowfields Trading Estate, offers a curated selection of vehicles for sale, servicing, and repairs, catering to diverse automotive needs including petrol, diesel, hybrid, plug-in hybrid, and electric vehicles. Rooted in the community, our garage, co-founded and directed by Tim Roelich, prioritizes integrity, drawing from decades of automotive dealership experience. We want our customers to feel like one of the family! We always remember “Our customers may forget what we did, they may forget what we said – but they never forget how we made them feel!” Browns of Richmond… Car Sales, Service, MOT, Tyres, Batteries, Exhausts, Bulbs, Repairs.
Coordonnées de contact
17 Racecourse Road, Richmond, North Yorkshire. , DL10 4SU, Richmond, North Yorkshire. , Royaume-Uni
- 01748440999
- Sales@brownsofrichmond.co.uk
- brownsofrichmond.co.uk
4,9
Excellent
157 avis
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Just the job
We knew what we wanted, met Andy Crowther and took delivery of our new vehicle within 3 days. Knowledgeable, efficient, good customer care. Just what we were looking for.
1 août 2026
Avis spontané
Réponse de Browns of Richmond
Dear Oliver, Thank you for your fantastic review! We’re delighted to hear that Andy was able to make the whole process so straightforward and efficient, from finding the right vehicle to getting you on the road within just three days.
Thank you for choosing Browns, and we hope you enjoy your new vehicle! Kindest regards the Browns Team
My Vauxhall Astra developed an aux belt…
My Vauxhall Astra developed an aux belt issue while on holiday in the area. Browns were able to fit me in for a repair with very short notice; the part was ordered and the vehicle was returned to me the same day. Communication was excellent, and the customer service was of a very high level that you rarely see these days. A special mention to Dylan and Laura who went above & beyond to get me and my family back to enjoying our holiday in beautiful Yorkshire.
Thank you Browns, I couldn't recommend you more highly!
5 août 2026
Avis spontané
Réponse de Browns of Richmond
Dear Matthew, thank you so much for your wonderful review! We’re delighted that we could help get your Vauxhall Astra back on the road quickly and, most importantly, get you and your family back to enjoying your holiday in beautiful Yorkshire.
We’ll be sure to pass your kind words on to Dylan and Laura — they’ll be thrilled to know that their efforts made such a difference. Kindest regards the Browns Team
Excellent service from Browns of…
Excellent service from Browns of Richmond, my MOT was completed exceptionally quickly, and the customer service and care shown by all at Browns was first rate, I would call out Laura and Richard for going above and beyond in getting me back on the road.
ALM
4 août 2026
Avis spontané
Réponse de Browns of Richmond
Dear Alastair, thank you for the lovely review. We are pleased Laura and Richard went above and beyond to get your car back on the road and offered exceptional service. We look forward to seeing you again in the future. Kindest regards the Browns Team
Great service
From the warm and welcoming greeting by Laura to the excellent work done by Nick and the wonderful Elliot I was very impressed with Browns and I will definitely be using them again.
14 juillet 2026
Avis spontané
Réponse de Browns of Richmond
Dear Andy. Thank you for the wonderful review, it means a great deal to our team and I will make sure that this is passed on to the people involved in looking after you. We look forward to seeing you in the future. Kindest regards the Browns Team
I bought my first Tesla at Bowns of…
I bought my first Tesla at Bowns of Richmond and wow what a great experience. Starting from the first contact to driving my Tesla home, service from the team has been exceptional and very welcoming. Due to being the first time Tesla owner, I had million of questions, which were answered with care and patience. While me and my daughter were there, we were well looked after and nourished with coffees and drinks.
All the team has been welcoming and great, but special thanks to Ian, Tim and Fraser.
Not only the service and communication has been excellent, the actual car I bought have been prepared to the highest standards with all possible tests, paperwork done quick and prepared for me to drive away on the completion day.
I am truly grateful for such an amazing experience, thank you Browns of Richmond. Highly recommend this place.
28 juillet 2026
Avis spontané
Réponse de Browns of Richmond
Dear Baiba, Thank you for such a wonderful review. Your words mean a great deal and we are so pleased you came to Browns of Richmond for your first Tesla. I will pass on your kind words to all the team. We hope you have many happy miles driving your tesla and that your experience was exceptional. Kindest regards the Browns Team
Exceptional experience
Exceptional experience - Traditional customer service at its best. The entire team pride themselves on giving excellent customer service. Fully recommend
22 juillet 2026
Avis spontané
Réponse de Browns of Richmond
Dear Julian, thank you so much for the lovely review. We are really pleased our team looked after you and gave excellent customer service, your recommendation means a great deal. Kindest regards the Browns Team
The team are amazing and the service is exemplar.
I just wanted to say how thoroughly impressed I am with the business and their staff. I don’t think I could be any better looked after than I have been since I crossed the threshold of the forecourt! Everyone is the perfect balance of personable and professional. It feels like a really well-run outfit, with a happy team and great working conditions. This translates, into a fantastic customer experience . The team are amazing and the service is exemplar. I won’t name names as I am sure I have been supported in my purchase by people I haven’t met, but I couldn’t be more impressed.
19 juillet 2026
Avis spontané
Réponse de Browns of Richmond
Dear Chris, Thank you so much for taking the time to leave such a thoughtful and generous review. We're delighted to hear that your experience with us has been so positive from the moment you arrived. We'll be sure to share your kind words with the entire team, including those working behind the scenes, as everyone plays an important part in delivering the experience you've described.
Thank you again for your support and for choosing us. We wish you many happy miles in your new vehicle and look forward to welcoming you back in the future. Kindest regards the Browns Team
So helpful
So helpful, kind, and informative all the way through. Can't rate highly enough, thank you Laura!
21 juillet 2026
Avis spontané
Réponse de Browns of Richmond
Thank you so much for your lovely review. It was an absolute pleasure to help you, and I'm so pleased you felt supported and informed throughout the process. Your kind words really mean a lot and I will make sure this is passed onto Laura. Kindest regards the Browns Team
My salesman was Lewis 10/10 service
My salesman was Lewis, he went above and beyond, I had the car delivered so I didn't have the inconvenience of travelling to them, he did a wall around and talked about the car on a video and sent it me, he even shown me the things that needed addressing cosmetically.
The service was second to none and Dave the delivery driver was superb.
I highly recommend Brown's, they even taxed the vehicle for me. Fantastic service from all at Brown's.
16 juillet 2026
Avis spontané
Réponse de Browns of Richmond
Thank you so much for your fantastic review and recommendation. We're delighted to hear that Lewis went above and beyond to make your car-buying experience as smooth and convenient as possible. It's great to know that the personalised video walkaround and honest presentation of the vehicle gave you confidence before delivery. We're also pleased to hear that Dave provided a superb delivery experience and that our team could take care of the vehicle tax to make everything even easier. Kindest regards the Browns Team
Some of the most helpful lads ever 👍🏻
Some of the most helpful lads ever 👍🏻
I walked in off the street no booking never be the the showroom before asking for help with a broken mirror whilst on my holidays 7hours drive from home and I was greeted by the lads at the desk with understooding of my situation & the upmost helpfulness
COULDN'T RECOMMENDED HIGHLY ENOUGH!
2 juillet 2026
Avis spontané
Réponse de Browns of Richmond
Dear Jacob, What a wonderful review, thank you. We are really pleased our team could help especially been so far away form home. We do appreciate your recommendation it mean a great deal to Browns of Richmond. Kindest regards the Browns Team
Holiday issue
Had to pop in to the garage as a warning light had come up on my car while on holiday. Brilliant, top drawer service! If I lived closer I’d definitely be calling again!
16 juillet 2026
Avis spontané
Réponse de Browns of Richmond
Thank you David for your lovely review. We are so pleased we could help while you had been on holiday and that we managed to look after you and resolve the problem with your vehicle . Kindest regards the Browns Team
The staff are all fantastic
The staff are all fantastic, they make you feel so welcome and relaxed. They couldn’t do enough to help, kept me informed during every step of the work being carried out on my car. 100% reccomend
7 juillet 2026
Avis spontané
Réponse de Browns of Richmond
Thank you for this fantastic review. We're delighted that you felt welcomed and relaxed with our team and kept you informed during every step. We look forward to seeing you again in the future. Kindest regards the Browns Team
10 out of 10 for Brown's of Richmond
My experience of Browns of Richmond was excellent. Your reception staff are very friendly and offered me a drink as soon as I arrived. I was then introduced to Lewis who took me to his desk and spent time answering all my questions (I’ve not had an electric car before and Tesla’s longevity in that market seemed like a logical choice to me). Lewis was very knowledgeable, explained the options etc. and at no point did I feel under pressure to buy anything. He then offered me a test drive which I took him up on. I have to see that within a few minutes of driving the Tesla I was sold and I told Lewis I wanted the car. Completing the paperwork was very straight forward and Lewis explained exactly what I was signing. The car was ready for me to collect when Lewis said it would be and I have been delighted with it ever since. If you asked me for marks out of 10 for my experience with Browns of Richmond, it would be a 10.
25 mars 2026
Avis spontané
Réponse de Browns of Richmond
Dear Mr Brown, thank you so much for your review. We're delighted to hear that your experience with Browns of Richmond was a 10 out of 10.
It's wonderful to know that our reception team made you feel welcome from the moment you arrived, and that Lewis was able to guide you through the process with knowledge, patience and no pressure. Buying your first electric car is a big decision, so we're pleased he could answer your questions and help you feel confident every step of the way. Your kind words mean a great deal to us and we will make sure we pass your feedback to the Receptionist and Lewis. Kindest regards the Browns Team
Quick and efficient service and great…
Quick and efficient service and great coffee
7 juillet 2026
Avis spontané
Réponse de Browns of Richmond
Thank you Steve for your lovely review! We're so pleased to hear you enjoyed our quick and efficient service, as well as the coffee. We look forward to seeing you in the future. Kindest regards the Browns Team
Impeccable service from start to finish – highly recommend!
I recently purchased a Tesla Model Y from Browns of Richmond, and the entire experience was absolutely impeccable.
A huge thank you to Lewis, who went above and beyond to look after me. He arranged for me to be picked up and brought to the dealership, which was an incredibly thoughtful touch. Once there, he patiently answered every single question I had, walked me through all the car's controls, and helped me smoothly get everything set up and transferred.
To top it all off, they made sure the car was fully charged before I left, meaning I didn't have to worry about rushing to find a charging station straight away. Brilliant attention to detail and top-tier customer service. I highly recommend this place to anyone looking for a seamless car-buying experience!
2 juillet 2026
Avis spontané
Réponse de Browns of Richmond
Thank you so much for your fantastic review. We're delighted to hear that your experience purchasing your Tesla Model Y was such a positive one. It's wonderful to know that Lewis made the process as smooth and enjoyable as possible, from arranging your collection to taking the time to answer all your questions and helping you get everything set up before you drove away.
Thank you for choosing Browns of Richmond and for your kind recommendation. We wish you many happy miles in your new Tesla, and if we can help with anything in the future, please don't hesitate to get in touch. Kindest regards the Browns Team
Very understand the first time I’ve…
Very understand the first time I’ve been there felt welcome not pressurised with some garages. Do couldn’t bend over backwards for me. I appreciate it thank you.
2 juillet 2026
Avis spontané
Réponse de Browns of Richmond
Dear Suzanne, Thank you so much for your review it means a great deal. We are pleased you felt welcomed and under no pressure, and that our staff did everything they could to help. Kindest regards the Browns Team
Excellent service.
Reception staff really good, drivers ditto, overall excellent service on a recent MoT and tyre change.
24 juin 2026
Avis spontané
Réponse de Browns of Richmond
Dear Tim, Thank you for your review. We are so pleased our staff looked after you, when your vehicle was in for its MOT and tyre. We hope to see you again in the future. Kindest regards the Browns Team.
I purchased a Nissan Leaf form Browns…
I purchased a Nissan Leaf form Browns of Richmond 28/05/26 and I just can’t get the smile of my face I just love the car. Fabulous experience, lovely staff made it a breeze especially Lewis who took care of the hand over. Highly recommend this establishment. Ian Cliff.
28 mai 2026
Avis spontané
Réponse de Browns of Richmond
Thank you for your wonderful review Ian. We are delighted to hear you are loving your Nissan Leaf and that it makes you smile.
It's great to know you had a fabulous experience with us, and we'll be sure to pass your kind words on to Lewis. Kindest regards the Browns Team
Réponse de Browns of Richmond
Thank you for your lovely review! We're so pleased to hear that you found our team friendly, efficient, and that you received great customer service. Your feedback is greatly appreciated, and we look forward to welcoming you back to Brown's of Richmond in the future.
Kindest regards the Browns Team
Excellent service
Excellent service , couldn’t do enough for me when repairing my tyre . Steve Baker was efficient, communicative and did exactly what he said he would . Great organisation.
17 juin 2026
Avis spontané
Réponse de Browns of Richmond
Dear Jim, thank you for your wonderful review. We are delighted that Steve Baker looked after you and kept you updated and did exactly what he said he would do. Kindest regards the Browns Team
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