Just today, I purchased a Land Rover discovery sport and I can honestly say that from first entering the building and meeting Alex last week to sealing the deal today, I have had nothing short of a gr... Voir plus
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Lisez les avis des autres
I’m very happy with the level of customer service I received when buying a car from this company. Staff were knowledgeable, courteous and polite without being pushy. They remedied an issue with the ca... Voir plus
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Last Monday 21st September, one of my headlamps had blown while I was driving down from Scotland to Catterick. I went to a few garages in Catterick but they were unable to help as they either had to... Voir plus
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Really nice experience at Browns of Richmond. I was looked after from start to finish by Ian who was professional, knowledgeable and friendly. My new Tesla was exactly as advertised, well priced and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Centre de contrôle technique
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
Écrit par l'entreprise
Tesla and Electric Vehicle experts. As one of the biggest stockists of used teslas and electric vehicles in the north of England, we've been driving EV's for the best part of a decade. For over 80 years, the Browns of Richmond have been synonymous with automotive excellence, spanning four generations of our family. Today Browns of Richmond led by Tim are delivering better than main dealer customer service with a personal touch. Whilst we sell a full range of hand picked petrol hybrid and plug in hybrid vehicles, we are also used EV electric vehicle sales specialists and used Tesla sales experts. We have lots of used Teslas in stock for sale. We are also electric vehicle repair and servicing specialists and we focus on Tesla servicing and repair. We help people transition to their first electric car and are happy to help and advise our customers when considering the transition. Browns of Richmond are the biggest independent used Tesla specialist in the UK, normally stocking 30 used Teslas on site. Our journey began when Malcolm Brown, a Yorkshire native, arrived in Richmond in 1948 as a member of the Green Howards. Stationed in what is now known as the Garden Village Richmond, Malcolm's curious nature led him to become deeply involved in vehicle use and maintenance, particularly with the army trucks of the Green Howards. Post his military service, Malcolm transitioned to Richpack, located on Gallowfields Trading Estate, the very site where Browns of Richmond stands today. Richpack's utilisation of ex-army trucks for egg collection from farms across Richmondshire and the Great Ayton area further honed Malcolm's automotive expertise. His subsequent employment with the British Oxygen Company's transport department, ferrying oxygen to Spadeadam and Workington, underscored his lifelong dedication to the automotive realm. Following in his father's footsteps, Paul Brown, hailing from Holly Hill, Richmond, apprenticed at BOC in motor vehicle mechanics. His career intertwined with vehicle maintenance, alongside worldwide ventures in the oil and gas industry and domestic plumbing across the Dales during semi-retirement. Fraser Brown, Paul's son and the third generation, embarked on his automotive journey at 19, initially with main dealers before venturing globally with renowned manufacturers like Volkswagen and Audi. Despite his international experiences, Fraser's heart remained in Richmondshire, where he raised his family and immersed himself in the community, serving as a governor at a local school amongst many other things. Meanwhile, James, Fraser's brother, found his passion in racing old Escorts with his friend Martin in the Richmond Motor Club. In 2013, Fraser founded an award-winning Automotive software and Consultancy business in Richmondshire, operating worldwide and collaborating with local automotive experts like Steve Baker. Fraser’s son Matthew now helps out in the business on Saturdays. Fraser’s wife Lizzie Brown, born at ‘Westfields‘, Bellerby (daughter of Richard Mason), runs an English tutoring business in Richmond www.englishtutorrichmondshire.co.uk Award winning Co-founder and Director Tim Roelich has worked with Fraser in Automotive dealerships for the last 20 years and brings a huge wealth of knowledge. Tim runs the overall dealership and is hands on in the sales department of the business day to day. Tim has run vehicle sales departments for large PLCs and family run businesses alike. He has the combined knowledge of running large businesses alongside that of looking after customers as if they were family. Tim was selected out of 144 dealers to win the coveted Vertu ‘Sales Manager of the Year’ award in 2020. Although many metrics make up the award a key part of the award is customer satisfaction. His detailed knowledge of vehicles, buying, helping customers and managing teams made him the ideal person to run the dealership day to day. His integrity is second to none! Today, Browns of Richmond, situated at Gallowfields Trading Estate, offers a curated selection of vehicles for sale, servicing, and repairs, catering to diverse automotive needs including petrol, diesel, hybrid, plug-in hybrid, and electric vehicles. Rooted in the community, our garage, co-founded and directed by Tim Roelich, prioritizes integrity, drawing from decades of automotive dealership experience. We want our customers to feel like one of the family! We always remember “Our customers may forget what we did, they may forget what we said – but they never forget how we made them feel!” Browns of Richmond… Car Sales, Service, MOT, Tyres, Batteries, Exhausts, Bulbs, Repairs.
Coordonnées de contact
17 Racecourse Road, Richmond, North Yorkshire. , DL10 4SU, Richmond, North Yorkshire. , Royaume-Uni
- 01748440999
- Sales@brownsofrichmond.co.uk
- brownsofrichmond.co.uk
4,9
Excellent
157 avis
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Saving a holiday
Having a puncture during our holidays, we received great help and excellent sevice. Quick replacement and very friendly staff.
10 juin 2026
Avis spontané
Réponse de Browns of Richmond
Dear Vincent. Thank you for your review. We're delighted we could help get you back on the road after your puncture, especially while you were on holiday. Kindest regards the Browns Team
Ian at Browns
Ian was looking after me at browns, no messing around and very open and honest with what I was getting. Great help and would highly recommend
16 juin 2026
Avis spontané
Réponse de Browns of Richmond
Dear Billy, Thank you for your review. We are delighted that Ian looked after you and was open and honest. Thanks again for your recommendation it means a great deal. Kindest regards the Browns Team
Réponse de Browns of Richmond
Thank you for your review and that you found our team helpful. We look forward to seeing you again in the future. Kindest regards the Browns Team
Perfect!
Browns of Richmond made the entire process of picking up my new Tesla Performance effortless and easy.
There were no pushy sales techniques, no forcing additional warranty’s - it was service with a smile putting the customer first. Alex dealt with my sale perfectly, without any issues. The car was prepared beautifully. I’ll definitely be coming here first for my next car.
12 juin 2026
Avis spontané
Réponse de Browns of Richmond
Thank you so much for your fantastic review! We're delighted to hear that your experience purchasing your new Tesla Performance was effortless and enjoyable from start to finish. We're also pleased to hear that your car was prepared to such a high standard. Your kind words mean a great deal to the whole team, and we'll be sure to pass your feedback on to Alex. Kindest regards the Browns Team
Excellent customer service - would highly recommend
The team at Browns are always very friendly and go out of their way to be helpful. They kept me informed about my repairs and explained everything clearly. Their customer service is excellent.
10 juin 2026
Avis spontané
Réponse de Browns of Richmond
Thank you for your review Sally-Ann it means a great deal to us. We are so pleased you found our staff helpful and kept you informed about your repairs. We look forward to seeing you again in the future. Kindest regards the Browns Team
After being let down by another dealer…
After being let down by another dealer found a car with Browns. Ian was excellent from start to finish and after a long drive up to collect the car today made us feel right at home. Car exactly as advertised. Great price for a fantastic car. If your looking for a car especially an EV, these are the go to guys.
13 juin 2026
Avis spontané
Réponse de Browns of Richmond
Dear Ian, thank you for a fantastic review. We're delighted you found us after been let down and that Ian looked after you from start to finish. We are pleased to hear your long drive was worthwhile and you felt welcomed straight away.
Your recommendation means a great deal to our team and we look forward to looking after you again in the future. Kindest regards the Browns Team
The best car service experience I have…
The best car service experience I have had. Having only just moved to the area I will be using Brown's of Richmond from now on.
Great customer service and very reasonable prices.
11 juin 2026
Avis spontané
Réponse de Browns of Richmond
Thank you so much for your kind review! We're delighted to hear that you had the best car service experience with us. We truly appreciate your support and look forward to looking after you and your vehicle in the future.! Kindest regards the Browns Team
I'll skip straight to the summary
I'll skip straight to the summary
Magnificent service, customer interaction, hosting and knowledge of the EV. I can not recommend Browns of Richmond highly enough
11 juin 2026
Avis spontané
Réponse de Browns of Richmond
Dear Richard, thank you for the wonderful review. We do really appreciate your feedback. We do all genuinely care about doing a good job for our customers and providing the best service possible. Kindest regards the Browns Team
Very disappointing experience…
I had a very disappointing experience with Browns of Richmond.
From the outset, the vehicle preparation on a £19,000 Ioniq 5 was poor and not to the standard you would expect from a professional dealer. More concerning, however, was the lack of transparency around the service history. At the point of sale, I was not provided with any service records and was told this was because the vehicle had a “digital service history.”
After purchase, I took the step of contacting a main dealer to verify this, only to discover that no digital service history existed on their system at all. This raised serious concerns about the accuracy of the information I had been given.
Unfortunately, once payment had been made, any sense of customer care or support seemed to disappear entirely. When I raised these issues and attempted to reject the vehicle within 30 days, the dealership refused to accept this.
As a result, I was left with no real option but to sell the car back to them at a significant financial loss—an incredibly frustrating and avoidable outcome.
Overall, this was a very poor experience marked by questionable information and a lack of after-sales support. I would not recommend Browns of Richmond to anyone.
Damaged rear bumper I insisted on replacement prior to purchase, Odd tyres fitted to replace damaged michelin ones.
No digital service history shared with me until 3 weeks after purchase, one sheet of paper from halfords. I reluctantly accepted a substantial financial loss as I just wanted to cut ties with this dealership and walk away from this car.
The response to my review is exactly as I'd expected from them, Lies told to make me look like an awkward customer. I've only told the truth and pleased to get rid of the car and buy a brand new ev from a main dealer. I'd have struggled to sell it on privately with a few services from Halfords.
12 juin 2026
Avis spontané
Réponse de Browns of Richmond
Dear Eddie,
We've read your review and it simply doesn't reflect what actually happened, so for anyone reading, we'll set the record straight.
Your car was advertised with full service history, and that's exactly what it had. Three services were done on time, to the manufacturer's schedule, and we hold and shared with you the digital records from the garage that carried them out. We never described it as main dealer history, because it wasn't, and we don't say things that aren't true. When you enquired with a main dealer, their system showed nothing — of course it did. A main dealer's computer only shows work done at a main dealer.
As for care disappearing after payment — it was after payment that we replaced a bumper trim for a small mark you found a week after delivery, replaced a screen at your request and even swapped a tyre because you preferred a different brand. All free of charge, on a three-year-old car with 42,000 miles, and all well beyond what any dealer is obliged to do. We did it because that's how we treat people, we care about our customers.
There were no grounds to reject a car that was honestly described — which is why that couldn't happen, and you agreed. When you then asked us to buy the car back, we agreed, even though we didn't have to. You accepted the figure, we paid you, and we ran you home. You said you were happy, this was all done and concluded many months ago.
We're sorry you've chosen to describe things this way. Our other reviews speak volumes about how we look after people, and we treated you no differently — in fact, we went well above and beyond what any dealer would ever do.
We also note you have rejected cars with other dealers previously.
We genuinely care about customers and disingenuous reviews like this, done months after the experience are deeply upsetting to our team who put heart and sole in to customer service.
Kindest regards,
The Browns team
I couldn’t be happier with my new car
I couldn’t be happier with my new car. The whole buying process was simple, relaxed, and actually enjoyable. From the initial inquiry Ian was friendly, honest, and never pushy, which made a huge difference. Driving the car feels fantastic—quiet, responsive, and surprisingly economical. It’s exactly what I was hoping for and more. A big thank‑you to the team especially Ian for making the experience so positive.
10 juin 2026
Avis spontané
Réponse de Browns of Richmond
Wow what a great review! We're thrilled to hear that you're so happy with your new car and that the whole buying process was simple, relaxed, and enjoyable. It's wonderful to know that Ian's friendly, honest, and no-pressure approach made such a positive impression. We really appreciate you choosing us, and hope you have many happy miles ahead. Kindest regards the Browns Team
The salesmen Ian was great from start…
The salesmen Ian was great from start to finish, helped me a few days later to transfer my Tesla over to me on the app, with no issues, gave me the impresion he was always at hand, lovely environment inside the building, everybody seem so friendly
5 juin 2026
Avis spontané
Réponse de Browns of Richmond
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Ian provided such great service from start to finish and was able to help you with transferring your Tesla in the app after your purchase.
We're also pleased that you enjoyed the atmosphere in our showroom and found the team to be friendly and welcoming. Your kind words mean a lot to us, and we'll be sure to pass your feedback on to Ian and the rest of the team. Kindest regards the Browns Team
Réponse de Browns of Richmond
Dear Laura, thank you for the review. We are pleased you found our staff helpful and look forward to seeing you in the future. Kindest regards the Browns team
Had my MOT done at Browns of Richmond
Had my MOT done at Browns of Richmond. The service was fantastic. The staff are very friendly and welcoming. I will definitely continue to use this company going forward.
8 juin 2026
Avis spontané
Réponse de Browns of Richmond
Dear Sylvia, thank you for taking time to leave a review for the team, it means a lot to us and we’re delighted to provide a great service, you know where we are for the future and we look forward to seeing you again, kindest regards the Browns team
We purchased an electric Mini from…
We purchased an electric Mini from Browns of Richmond, the service from the team was excellent and the mini was amazing.
I would have no hesitation in recommending Browns of Richmond to anyone looking for a quality vehicle and a dealership that genuinely cares about its customers.
6 juin 2025
Avis spontané
Réponse de Browns of Richmond
Sincere thanks for doing a review. We truly appreciate you choosing Browns of Richmond for purchasing your new electric Mini. Once again sincere thank you for your recommendation it mean a great deal. Kindest regards the Browns Team
Exceptional service
I purchased a VW Polo from Browns of Richmond, and the experience was excellent from start to finish.
11 octobre 2025
Avis spontané
Réponse de Browns of Richmond
Thank you Scott for the 5* review. We are so pleased you were looked after from start to finish and you had an exceptional experience. We look forward to seeing you in the future. Kindest regards the Browns Team.
Browns of Richmond was fantastic
Browns of Richmond was fantastic. I had a great experience with them.
The garage provides lovely customer facilities and is not like traditional ‘large’ garages. It has a lovely relaxed/homely atmosphere.
Nothing is too much trouble and every staff member I crossed paths with was helpful and courteous.
I had my car serviced there. It was done so in a timely manner and I was kept informed of progress. The car needed a couple replacement parts and the service was excellent and competitively priced.
I have found my new garage!
Elaine
5 décembre 2025
Avis spontané
Réponse de Browns of Richmond
Dear Elaine, thank you for the fantastic feedback. We are so please you had a great experience with Browns of Richmond. We try hard to create a lovely relaxing and homely atmosphere for our customers, so we are pleased this came across on your visit. Its lovely to hear you have found your new garage and we look forward to welcoming you in the future. Kindest regards the Browns Team.
Impressive service Browns of Richmond!
We were wanting a replacement for our first electric car and called at the garage after a holiday in Yorkshire. The reception we got was professional and courteous. We were instantly impressed with the range of electric cars available. We were able to test drive a Kia Nero after we explained what we wanted the for. We had a choice of 3 colours.
Staff obviously enjoy working at the garage. The reception area is very welcoming and attractive. Staff knowledge of electric vehicles is exceptional.
On the day of the handover my husband collected the car which was extremely well presented and nothing was too much trouble explaining the many impressive features of the car.
We highly recommend this garage and can see why they have won three awards in the short time they have been established.
4 juin 2026
Avis spontané
Réponse de Browns of Richmond
Dear Pam, Thank you for your wonderful review and for choosing Browns for your next electric vehicle. We're delighted to hear that your experience with us was such a positive one, from your initial visit after your Yorkshire holiday through to the handover of your new Kia Niro.
We're especially pleased that you enjoyed the welcoming atmosphere of our showroom and that the handover experience met your expectations.
Thank you again for your recommendation. We wish you many happy and enjoyable miles in your new Kia Niro and look forward to assisting you again in the future. Kindest regards the Browns Team
The service was excellent
The service was excellent, we were kept informed of all aspects of the repairs and cost for our Qashqai. Very satisfied. Thank you!
1 juin 2026
Avis spontané
Réponse de Browns of Richmond
Dear Amanda, thank you so much for your wonderful review. Its great to hear you had such and excellent experience with our service team and that your were kept informed of the repairs. Kindest regards the Browns Team.
Professional service
Laura was nothing but professional throughout. I called first thing and she made a space available for me. She kept me informed throughout my wait. On arrival I was offered coffee and the waiting area is nothing less than relaxing and comfortable. This will be my go to Garage from now on.
Highly professional customer service.
Thank you once again.
1 juin 2026
Avis spontané
Réponse de Browns of Richmond
Thank you for taking the time to leave such a fantastic review.
We are delighted to hear you had a positive experience and that Laura looked after you. Your kind words mean a great deal to us and that we will see you again in the future, thank you. Kindest regards the Browns Team
Fabulous, friendly car dealership
Everyone on the team, especially Alex and Ian, made our experience with Browns fantastic. They were supportive, informative and helpful throughout the car choosing, test driving, and buying process. At no point were they pushy or sales focused. They simply helped us to make the right decision on a family car for our growing family. They respectfully allowed us the time to make our decision without pressure or sales tactics.
The buying process was straightforward. We will definitely visit them again for future car purchases. Many thanks, Zoe and Jord
29 mai 2026
Avis spontané
Réponse de Browns of Richmond
Thank you Zoe for your great review, we are so pleased that Alex and Ian were supportive and informative and made you feel as ease when purchasing your new car. We look forward to seeing you again in the future. Kindest regards the Browns Team.
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