Browns of Richmond Avis 

Great service, lovely staff and work all good !

Recently purchased a Tesla from Browns. The whole experience from start to finish was excellent.
Ian the sales person was very knowledgable and helpful, even sending me a video of the car twice, because the 1st time it was raining and he wanted to ensure I could see the car in good conditions.
We never felt under any pressure at any point in the process.
To cap it all we had a lovely day out in Richmond when we went to collect the car. The office is lovely, more like a Bistro than a car salesroom and all the staff were excellent, particulary Linda who kept us topped up with drinks and biscuits.

I was genuinely impressed with the service I received, from the warm welcome at the door and offer of refreshments to the professional and pressure-free purchasing of my new car . The staff were polite, friendly and really helpful without making me feel like I was being pressured into a purchase. The whole experience was a real pleasure and I would not hesitate to recommend Browns.

On a short break in Richmond, the car started showing low tyre pressures. Dropped in to Browns on the offchance, They fitted us in, despite obviously being busy. Kept us informed, gave us coffee and biscuits, and sorted us out. Thanks Laura!

Service was excellent, kept up to date with any issues concerning my car.
No hesitation in recommending this garage.

They answered all my questions and arranged a decwnt length of test drove so I could get used to driving an EV.

Brown's of Richmond
A car sale's and service garage.

I very recently bought a car from them which came in absolutely tip top condition.

The warm welcome you get upon walking through their door's is lovely and the sale's team are first class.

As I'm a retired garage owner myself customer service is a very important factor and I can honestly say that the service I received from Brown's of Richmond is truly second to none.

This business as received many awards which they rightly deserve.

Absolute outstanding service

Nigel Burt

I recently have bought a Tesla 3 from Brown's of Richmond, found the staff very friendly ,Nick was my first contact when going for a test drive. I put a deposit on the car the next day,then passed on to Lewis who did the finance,I would recommend any one to visit this dealership.

Superb service from Browns, highly recommend. Competitively priced but great attention to detail - far superior than other garages I’ve used. Friendly Aftersales Team & I’ll definitely use this company again. 10/10.

The service team are excellent and very friendly. They are thorough and kept me updated with all the work being done. Definitely 5 stars

Excellent service from enquiry to collection of my Tesla model 3

Laura Steve and Dylan are always a pleasure when calling for parts. Great company to work with and have heard great things about the quality of after sales

From Ben @ Land rover ripon

Two of my friends bought cars from Browns and from the first visit to look at their cars the service was exceptional, no pressure when viewing , however extremely supportive to help us find the right car. Ian in sales went the extra mile to ensure the deal went smoothly. Everyone was extremely friendly and engaging, the part ex was extremely fair, the customer experience was superb and vehicle presentation and handover was a dream.Large dealerships could learn a lot from Browns, I would have no hesitation in recommending Browns if you are looking for a new car. Thanks Phil

I saw a Volvo C40 on Browns web site and fell in love the moment I saw it and drove it . All the staff at Browns are amazing, very helpful and not pushy at all , a big shout out to Alex, Michael and not forgetting Harry our test drive escort who have all been great , I can't recommend this company highly enough , thank you to all at Browns for my very first electric car 🚗, Julie Thornton.

Excellent service! MOT completed quickly and easily. Top quality customer service.

Typical me last minute realised I need an MOT. Browns fitted me in even though they were fully booked. Friendly and nothing too much trouble

The team there was very helpful from the off. Be it sending me videos/photos of the car via WhatsApp to just generally staying in touch and answering all questions.

On arrival both my father and I were very impressed with the cleanliness and smart looking office and staff of yours. The whole process was very stress free and I dare say it was the most enjoyable car buying experience I've ever had in nearly 20 years.

Thank you once again to you and your team. I have already told many other close friends who are considering making the move to electric to look at your stock and told them of the experience.

I hope that you're successful for many years to come.

Excellent service as usual

My wife bought a Tesla from you just over a year ago she allowed me to drive it when she was not allowed to drive for 6 weeks I enjoyed some much I went and bought a Tesla from you for myself.All the staff were very helpful making the stressful process of buying a car much more comfortable

A professional, family oriented company who are patient and understanding when it comes to choosing a next car. I drove away in a new electric car and it's preparation and condition were superb.

The sales team are also very patient, as we ended up getting quotes for numerous cars so we could figure out which was best for us at the time.

I've already recommended Browns to numerous people and will continue to do so. I also intend to head back and upgrade soon!