Only listing stock unlike jewson, listing prices, having a fast website not some piece of junk from 1999, delivery was great. Rang up to confirm delivery, managed to speak to a person quite easily. Tr... Voir plus
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Lisez les avis des autres
First time using Builder Deport and despite a damaged pack of laminate and a lost pack of trim both due to couriers Staff at customer support excellent very helpful and sorted the problem promptly.... Voir plus
L'entreprise a répondu
I paid extra for a specific delivery day. The delivery via Palletways didn’t arrive and despite chasing and false promises, lies about attempted deliveries and update calls it arrived 3 days late with... Voir plus
L'entreprise a répondu
Used this company first time and they have been excellent. I placed an order and made a mistake, I called up and they updated and corrected the order for me and the delivery still came on time 2 days... Voir plus
À propos de l'entreprise
- Quincaillerie
- Magasin de bois
- Magasin de bricolage
- Magasin de matériel de plomberie
- Société de construction
À propos de Builder Depot
Écrit par l'entreprise
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsCoordonnées de contact
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Royaume-Uni
- 020 8362 8100
- builderdepot.co.uk
4,5
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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the products were delivered on time
the products were delivered on time, excellent service
19 août 2026
Réponse de Builder Depot
We’re very pleased to hear your order arrived on time and that you received excellent service throughout.
Thank you for taking the time to leave us a 5-star review. Your feedback is greatly appreciated.
Kind regards,
Emily
They gave me very good advice about an…
They gave me very good advice about an alterative product that I was asking for that would do a better job and cost less.
Really happy with delivery also
21 août 2026
Réponse de Builder Depot
Thank you for your fantastic 5-star review!
We’re delighted to hear our team was able to recommend a better and more cost-effective alternative for you. It’s also great to know you were happy with the delivery service.
Thank you for choosing Builder Depot, we really appreciate your feedback.
Kind regards,
Emily
Réponse de Builder Depot
Thank you for your 5-star review!
We’re really pleased to hear you found our service professional. Thank you for choosing Builder Depot, we really appreciate your feedback.
Kind regards,
Emily
Great service
19 août 2026
Réponse de Builder Depot
Thank you for your 4-star review!
We’re really pleased to hear you received great service from us. Thank you for choosing Builder Depot, we appreciate your feedback and hope to see you again soon.
Kind regards,
Emily
Ordered to collect online
Ordered to collect online - minimal wait and member of staff friendly and polite. Easy and effortless.
21 août 2026
Réponse de Builder Depot
It’s great to hear your Click & Collect experience was so straightforward!
We’re especially pleased that our team made your collection friendly and hassle-free. Thanks for taking the time to share your experience.
Kind regards,
Emily
Atrocious. I wouldn't do business again.
Atrocious. Delivery did not arrive on expected day. When I queried this, I was told on the following day, that the driver had arrived, but recorded that the delivery was unsuccessful due to being "refused". Driver provided a photo of my property, taken from within cab of the vehicle. No attempt had been made to come to the door. My Ring doorbell proves that nobody came to the door. I did not refuse a delivery.
Delivery was rescheduled to the following day. I was sent an email pledging that the delivery was expected between 9am - 5pm on the day, and a tracking number was provided. All day, the tracking data revealed it was in Sheffield and did not move. I have now asked for a refund, which as yet has not been responded to. I would not recommend Builder Depot. They are a seller for other suppliers and their coordination of the deliveries is extremely poor.
I am tired of chasing these amateurs up on what should have been a simple order. I have had to wait in across two full days, with two kids on a summer holiday, for a delivery that didn't meterialise.
28 août 2026
Réponse de Builder Depot
We’re very sorry to read about your experience and completely understand your frustration, particularly after waiting in for the delivery on more than one occasion.
This item is a Direct From Supplier product, as stated on our website, meaning the order is dispatched and delivered directly by the supplier and their courier rather than from Builder Depot. However, you placed your order with us, and we fully appreciate that it is our responsibility to assist when things do not go as expected.
We have been in communication with the supplier regarding the failed delivery. I have now personally taken over the matter and will contact you privately regarding your request to cancel the order and receive a refund. We are also following this up directly with the supplier.
Please accept our apologies for the inconvenience and time you have lost as a result of this experience.
Kind regards,
Emily
Great company to deal with
Easy to use website. Found exactly what I needed at an amazing price. almost £20 cheaper than at the big name companies! Ordering was simple, checkout was straightforward and paying gave me several options. Delivery service was fabulous and the Item arrived the following day which was super, it was well packaged too. Great service, Would most definitely use again and have already recommended to friends.
17 août 2026
Réponse de Builder Depot
Thank you for taking the time to leave such a detailed 5-star review.
We’re delighted to hear you found our website easy to use, our pricing competitive and the ordering and checkout process straightforward. It’s also great to know your order arrived the following day and was well packaged.
We really appreciate your recommendation and look forward to serving you again in the future.
Kind regards,
Emily
Réponse de Builder Depot
Thank you for your 5-star review!
We’re very pleased to hear you had a great experience with Builder Depot. We appreciate you taking the time to share your feedback and look forward to assisting you again in the future.
Kind regards,
Emily
Réponse de Builder Depot
Thank you for your excellent 5-star review!
We’re delighted to hear you’re impressed with both our extensive product range and competitive pricing. Providing our customers with great choice and value is extremely important to us.
Thank you for choosing Builder Depot.
Kind regards,
Emily
It's wood Jim, but not as we want it
The delivery service is all good. However, everytime I order timber it feels like the team at Builders Depot go to extraordinary lengths to find the most twisted, knotted, sappy, split and splintered wood they can find. It could be a personal vendetta so not sure how much attention you would want to pay to this review.
16 août 2026
Réponse de Builder Depot
Thank you for taking the time to share your feedback.
While we’re pleased to hear you’ve been happy with our delivery service, we’re sorry that the quality of the timber you’ve received has not met your expectations. We certainly wouldn’t want this to be a recurring experience when ordering from us.
We’ll be passing your comments on to the relevant team to highlight the importance of checking timber quality during the picking process. If you do receive timber that you feel is unsuitable, please contact our Customer Service team so we have the opportunity to review this and assist.
Kind regards,
Emily
Réponse de Builder Depot
Thank you for your 5-star review!
We’re pleased to hear you found the ordering process straightforward and were happy with our service, competitive pricing and friendly delivery. We’ll be sure to pass your positive feedback on to our delivery team.
We appreciate your custom and hope to serve you again soon.
Kind regards,
Emily
They have good price and provide good…
They have good price and provide good service. But product quality low compared to b&q, wickes. I must say cls timber quality absolutely poor
18 août 2026
Réponse de Builder Depot
Thank you for sharing your feedback.
We’re pleased that you’ve been happy with our pricing and service, but we’re sorry to hear the CLS timber you received did not meet your expectations. Product quality is important to us, and we’ll ensure your comments are shared with the relevant team for review.
If you’re ever unhappy with the condition or quality of an item received, please contact our Customer Service team so we can look into it and assist where possible.
Kind regards,
Emily
Réponse de Builder Depot
We appreciate you taking the time to leave us a 5-star review!
It’s great to know that our competitive pricing, customer service and prompt delivery all contributed to a positive experience. Your feedback is greatly appreciated, and we look forward to assisting you again.
Kind regards,
Emily
Réponse de Builder Depot
Thank you for the excellent feedback and 5-star rating!
We’re glad to hear you were impressed with both the service and the speed of delivery. Providing a reliable and efficient experience is always our aim.
We hope to welcome you back to Builder Depot again soon.
Kind regards,
Emily
Réponse de Builder Depot
It’s great to hear that both our pricing and delivery service met your expectations.
Thank you for choosing Builder Depot and for taking the time to leave us a 5-star review. We hope to serve you again in the future.
Kind regards,
Emily
Very professional we use again and…
Very professional will use again and recommend to other A1 service
Well done 5star
18 août 2026
Réponse de Builder Depot
Thank you for your excellent 5-star feedback!
We’re delighted that you found our service professional and, most importantly, that you would both use Builder Depot again and recommend us to others. Your recommendation is greatly appreciated.
We look forward to serving you again.
Kind regards,
Emily
Good service and on time fast delivery…
Good service and on time fast delivery 👍🏻 reasonable price
16 août 2026
Réponse de Builder Depot
We’re pleased to hear your delivery arrived promptly and on time, and that you were happy with both the service and value for money.
Thank you for taking the time to share your feedback and for choosing Builder Depot.
Kind regards,
Emily
Great experience
Great experience! Everything arrived as expected, and I'll definitely be buying again. The delivery driver was exceptionally helpful and courteous.
16 août 2026
Réponse de Builder Depot
Thank you for sharing your experience and for the 5-star rating!
It’s excellent to hear that everything arrived as expected and that our delivery driver provided such helpful and courteous service. We’ll be sure to pass your kind comments on to the delivery team.
We appreciate your custom and look forward to your next order.
Kind regards,
Emily
Réponse de Builder Depot
Thank you for your feedback and for highlighting both aspects of your experience.
We’re pleased the delivery arrived quickly, but we’re sorry to hear that some of the panels were damaged. If you haven’t already done so, please contact our Customer Service team with details and photos of the affected panels so we can look into this for you.
We appreciate you bringing this to our attention.
Kind regards,
Emily
Réponse de Builder Depot
We’re delighted to know you were impressed with the quality of our products and the speed of delivery.
Thank you for choosing Builder Depot and for taking the time to leave us such positive feedback. We hope to serve you again soon.
Kind regards,
Emily
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