Only listing stock unlike jewson, listing prices, having a fast website not some piece of junk from 1999, delivery was great. Rang up to confirm delivery, managed to speak to a person quite easily. Tr... Voir plus
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Lisez les avis des autres
First time using Builder Deport and despite a damaged pack of laminate and a lost pack of trim both due to couriers Staff at customer support excellent very helpful and sorted the problem promptly.... Voir plus
L'entreprise a répondu
I paid extra for a specific delivery day. The delivery via Palletways didn’t arrive and despite chasing and false promises, lies about attempted deliveries and update calls it arrived 3 days late with... Voir plus
L'entreprise a répondu
Used this company first time and they have been excellent. I placed an order and made a mistake, I called up and they updated and corrected the order for me and the delivery still came on time 2 days... Voir plus
À propos de l'entreprise
- Quincaillerie
- Magasin de bois
- Magasin de bricolage
- Magasin de matériel de plomberie
- Société de construction
À propos de Builder Depot
Écrit par l'entreprise
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsCoordonnées de contact
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Royaume-Uni
- 020 8362 8100
- builderdepot.co.uk
4,5
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A very swift and excellent service
A very swift and excellent service. And very good price on products too. My annoyance with Screwfix, B&Q, and several other chains was that even if they have a sale, the cost of delivery becomes so high that it makes no difference, or the items are collect only for the price drop. Here, you get what you see advertised, all reasonable and no nonsense.
Thank you very much!
17 août 2026
Réponse de Builder Depot
Thank you so much for your fantastic 5-star review!
We’re delighted to hear you were happy with the speedy service, our pricing and the overall experience. We work hard to keep our products competitively priced while offering convenient and reliable collection and delivery options, so it’s great to hear this made a difference.
Thank you for choosing Builder Depot, we really appreciate your feedback and look forward to serving you again soon!
Kind regards,
Emily
Delivered on time and the slabs were of…
Delivered on time and the slabs were of good quality
17 août 2026
Réponse de Builder Depot
Thank you for your 5-star review!
We’re really pleased to hear your delivery arrived on time and that you were happy with the quality of the slabs. Thank you for choosing Builder Depot, and we hope to serve you again soon.
Kind regards,
Emily
Terrific service
Terrific service - wait and load is very efficient and easy. Will be definitely using again!
27 août 2026
Avis spontané
Réponse de Builder Depot
Thank you for the fantastic 5-star review!
It’s great to hear you found our service efficient and easy to use. We really appreciate your feedback and are delighted to hear you’ll be using us again.
We look forward to seeing you next time.
Kind regards,
Emily
quick delivery sensible price
17 août 2026
Réponse de Builder Depot
Thank you for your 5-star review!
We’re pleased to hear you were happy with our quick delivery and competitive pricing. Thank you for choosing Builder Depot, we really appreciate your feedback and hope to serve you again soon.
Kind regards,
Emily
Second time they give me wrong size…
Second time they give me wrong size timber. I ordered 47 x 50 mm timber to repair my shed but I got 45x 45 mm wavey timber. It made me too trouble to make them level and use them
16 août 2026
Réponse de Builder Depot
We’re sorry to hear about the issue with the timber you received. We can’t see any record of you contacting us about this, so unfortunately we haven’t had the opportunity to look into it or put things right.
We’ve now sent you a message directly so we can get some more information, investigate what happened and work with you to resolve this.
Kind regards,
Emily
We love Builder Depot
We love Builder Depot! It's my favourite builder merchant, great prices, wide range of stock, and lovely customer service.
6 août 2026
Réponse de Builder Depot
Thank you so much for the wonderful 5-star review!
It’s fantastic to hear that Builder Depot is your favourite builders’ merchant! We’re delighted that you value our competitive prices, wide range of products and, most importantly, the service from our team.
We really appreciate your continued support and look forward to seeing you again soon.
Kind regards
Emily
Excellent service!
14 août 2026
Réponse de Builder Depot
Thank you for the fantastic 5-star review!
We’re delighted to hear you received excellent service. Thank you for choosing Builder Depot, we really appreciate your feedback and look forward to serving you again soon.
Kind regards,
Emily
Smooth and easy transaction m
26 août 2026
Avis spontané
Réponse de Builder Depot
Thank you for the 5-star review!
We’re really pleased to hear you had a smooth and easy experience with us. Thank you for choosing Builder Depot, and we look forward to serving you again soon.
Kind regards,
Emily
Great price and speedy delivery
Had my colour in stock, unlike some major vendors, at a great price too, and the speedy delivery allowed me to get the job done within a window on the weather. Very well packaged and in sensibly sized bundles for ease of handling.
16 août 2026
Réponse de Builder Depot
Thank you for the brilliant 5-star review!
We’re delighted we had exactly what you needed in stock and that our speedy delivery helped you get the job done while the weather was on your side! It’s also great to hear the packaging and bundle sizes made everything easier to handle.
Thank you for choosing Builder Depot, we hope to serve you again soon.
Kind regards,
Emily
Réponse de Builder Depot
Thank you for your 5-star review!
We’re really pleased to hear you found both the ordering and delivery process quick and easy. We aim to make the whole experience as straightforward as possible, so it’s great to hear we delivered on that!
Thank you for choosing Builder Depot.
Kind regards,
Emily
Great service
Great service, reasonably priced material and I have had 3 deliveries and each time I have had a helpful and friendly delivery person, who's given me a hand even when they technically don't have to.
14 août 2026
Réponse de Builder Depot
Thank you so much for your fantastic 5-star review!
We’re delighted to hear you’ve had such a positive experience across all three of your deliveries. It’s especially great to hear our drivers have been consistently friendly, helpful and willing to go the extra mile, we’ll be sure to pass your kind feedback on to the team.
Thank you for continuing to choose Builder Depot.
Kind regards,
Emily
Paint was damaged in transit and a…
Paint was damaged in transit and a replacement tin of paint was dispatched the same day.
15 août 2026
Réponse de Builder Depot
We’re sorry your paint was damaged during transit, but pleased our team was able to resolve the issue promptly and arrange a replacement the same day.
Thank you for recognising the service you received and for leaving us a 5-star review. We really appreciate your feedback.
Kind regards,
Emily
Good price and very reasonable delivery…
Good price and very reasonable delivery charge.
13 août 2026
Réponse de Builder Depot
Thank you for your 5-star review!
We’re sorry the original tin of paint was damaged in transit, but we’re really pleased our team was able to resolve this quickly and get a replacement dispatched to you the same day.
Thank you for your understanding and for choosing Builder Depot.
Kind regards
Emily
Réponse de Builder Depot
Thank you for the 5-star review!
We’re delighted to hear you were happy with the service, price and quality of the product. We really appreciate your feedback and look forward to serving you again!
Kind regards,
Emily
Nice fast service
Nice fast service. Delivery arrived with two items short but resolved within an hour and missing items despatched.
15 août 2026
Réponse de Builder Depot
Thank you for your 5-star review!
We’re sorry that two items were missing from your original delivery, but we’re really pleased our team was able to resolve this within the hour and get the missing items dispatched quickly.
Thank you for your understanding and for choosing Builder Depot.
Kind regards,
Emily
Super quick delivery
Super quick delivery, delivery was great, left the materials where we wanted then, friendly and happy to help. Great product and great prices.
12 août 2026
Réponse de Builder Depot
Thank you for the fantastic 5-star review!
We’re really pleased to hear your delivery was quick and that our driver was friendly, helpful and able to leave the materials exactly where you needed them. It’s also great to hear you were happy with the products and our prices.
Thank you for choosing Builder Depot, we look forward to serving you again.
Kind regards,
Emily
Excellent Products and on time delivery
Every time I have ordered from Builder Depot, I have received Excellent products and on time delivery. Very happy customer.
13 août 2026
Réponse de Builder Depot
Thank you so much for your fantastic 5-star review!
It’s great to hear that you’ve consistently received excellent products and on-time deliveries whenever you’ve ordered with us. We really appreciate your continued custom and are delighted to have such a happy customer.
We look forward to serving you again soon.
Kind regards,
Emily
Such great customer service
Such great customer service! I just wanted to keep buying more and more to make myself feel good
15 août 2026
Réponse de Builder Depot
Thank you for such a lovely 5-star review!
We’re so pleased to hear you had such a great experience with our customer service team.
Thank you for choosing Builder Depot, and we look forward to helping you again soon.
Kind regards,
Emily
Delivery on time and best price for…
Delivery on time and best price for Barrettine wood protection trestment
14 août 2026
Réponse de Builder Depot
Thank you for your 5-star review!
We’re really pleased to hear your delivery arrived on time and that you found our Barrettine wood protection treatment competitively priced. We always aim to offer great products at great prices with a reliable delivery service.
Thank you for choosing Builder Depot.
Kind regards,
Emily
efficient fast delivery
14 août 2026
Réponse de Builder Depot
Thank you for your 5-star review!
We’re delighted to hear you were happy with our fast and efficient delivery service. We really appreciate your feedback and hope to serve you again soon.
Kind regards,
Emily
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