Buller Ltd Avis 91

Very polite, helpful and efficient staff. Promptly answered the telephone and dealt with my query very quickly. Also, the standard of service was over and above my expectations. Purchase order placed and looking forward to the delivery.

Being able to speak to a person when answers are not available online is such a valuable (and much appreciated) service. I will definitely retain this company for any future needs and have no hesitation in recommending them to others.

I ordered 10 Blum Tandem Plus Blumotion with Couplings, 550H, of the rails I ordered three came without the piston used for the soft close, they weren't in the box. However the box was marked as damaged by Fedex so it looks like the pistons had been lost in transit. I raised with Buller the next day with pictures, they assured me it didn't leave the site that way, without delay they sent two pairs of rails to resolve the problem. I have more rails to buy as I am fitting three wardrobes with pull out shoe shelves. I will use Buller again. Thanks to Mila for helping throughout and providing excellent customer service.

Awful customer service with products that are not fit for the purposes advertised.

I purchased a sliding door mechanism less than a year ago, it has failed twice and cost me a lot. First time the fittings provided failed. To save the door my specialist installer had to flip the door and use other fitting but it failed again. In contacting their customer services to point out that all instructions had been followed and used as advertised their approach was to to willfully obtuse. They blamed the replacement fittings, ignoring the fact that the ones provided had already failed, then said it should have been installed differently because it was MDF, even though their website clearly says it is for MDF doors and no instructions were provided for different installation for different materials. Buller simply play dumb and contradict themselves to avoid accountability.

Completely dodgy. Total disregard or consumer rights laws. AVOID this company.

Great help when trying to order obscure part, regular updates and delivered early. Delivery process was excellent too

I ordered some wardrobe rails at a good price, which were already really hard to find. Service over the phone was really helpful, then quickly helped me with something I forgot on my order and items were delivered quickly too.

Been using this company for several years.
Good prices ,quality goods , great customer services when things have gone wrong, sorted in double quick time.

Ordered some items and one piece had a part missing. Emailed buller and had a response almost immediately and had an offer for the part to he dropped off as I needed urgently. I wasn't able to have it dropped off so they sent it and received it the next morning in time for a job

I ordered a pullout larder several years ago, which is sturdy and of great quality. I needed some spare parts (because I noticed a small mistake I had made during assembly) and to my pleasant surprise it was very easy to get those parts from Buller. Great customer service 👍.

Ordered two pull out shoe racks; one of the frames had been damaged in transit. Contacted Buller and they sent out a replacement on the same day. Great service.

Clear product illustration helped to identify item required. Order process was easy with PayPal option.
Confirmation of order showed more items than needed and, when informed, credit made immediately.
Delivery made the following day!
Excellent service.

The team at Buller really do go out of their way to make sure you get all your hardware needs.
They’ve got a wide knowledge of all the products they sell, and do a great cup of coffee too.
Thank Buller from everyone at
Hardwood Design…..

Appalling 'service'. The drop down box on their order page pulled my address through incorrectly despite me putting the correct postcode in. Buller's courier left the item unattended on the doorstep at this address and forged a delivery signature. Despite supplying a delivery photo that clearly shows the item has been left unattended Oskar at Buller has point blank refused to offer any help or support whatsoever. There are lots of places you can order these items from - please avoid Buller because if something goes wrong their terrible staff simply do not care and that's not the mark of a good business.

*Update* Oskar has replied, which is more than he's bothered to do to me. I've clearly noted that the address was a mistake. However, you have not fulfilled the order because it was left unattended by your courier.

You state: "when the item is dispatched, you also receive an email that states the address, and finally you would receive information from the couriers themselves with where they are sending the parcel". None of these things happened.

You state: "We sent you a POD photo of the parcel by a front door". A parcel left unattended on a street in London - that's not a correct delivery process is it. I wonder what might possibly go wrong there Oskar?

Had the delivery process been followed this address issue would have been caught and the item could have been returned. Instead the item has been left unattended at the wrong address and you can't even be bothered to try to help.

After-care and their resolve to some courier / delivery issues which were out-with their control has been excellent. Resolved in a timely manner and replacement materials promptly re-sent - I'm a happy Customer.

I have ordered here on a number of occasions (as a normal consumer not a trade). The shipping is lighting fast!

The order does not always arrive 100% correct but any issues are always resolved with a simple web chat.

Very happy with the service provided and hope to be able to order again from this company!

Lukas was so helpful with my enquiry. Item sourced via chat and offered to dispatch same day. Would thoroughly recommend.

I needed a pocket door system and through all my research on the web Buller stood out because their products were easy to find, reasonably priced against competitors, the website was easy to navigate clearly laid out and what sealed it for me was the video instructions on how install the system; the video was how I learnt how the pocket door works, its components and how to install it for an a DIYer like me. Then, when I had additional DIYer questions on exactly what to order I used the online chat and spoke to Rafael who was incredibly helpful and responsive. As a DIYer who's never installed one before he was patient and answered all my in-depth questions about CLS carcasing size for the door kit I was buying, exactly what size kit to buy for my non standard door size and how the soft door closer is installed and functions. I ordered pocket door systems, soft closer and door jam kit for around £200 all in with free delivery right after the chat with a promised delivery of 2 to 3 working days so all. I expected to pay a more than this for everything including a significant delivery cost. I'm actually considering another door in the house to pocket up but after I've experienced actually installing this first one. Oh and the online PDFs are super helpful in deciding on what your requirements are. Kind regards, Kevin from Kingston KT1.

Dont buy from this company, they didnt refund the item i returned and also they did inform that the goods were damaged fare enough but they didnt mention that they will not send the item back and it will be disposed off in 30days. So now i paid £230 which is in there account plus the items i paid for in there possesion. And they refuse to help.. stay away from such a poor service
They buying items from otger companies and adding there profit on it and send it from anotger supplier

bought some tracks, but the delivery company bent them in transit. i didn't notice until many weeks later when i came to use them. Buller sent out new tracks really quickly, even though i should have made them aware of the delivery defect much earlier. very fair.

Very pleasant staff, very informative and helpful.
Great to do business with.

I had a query regarding one of the sliding door products I had ordered from Buller Ltd. I received a very quick response from Mila who provided the solution. Very impressed with the level of customer service. Excellent!