I placed an order a while ago and the product arrived faulty (the pillow was essentially flat and offered no support at all). I reached out to Bupsy immediately to request a refund under the trial p... Voir plus
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I couldn't stop rolling on my back at night and my hips would always hurt. With the bupsy pillow and full body additional attachment, this helped mitigate my problems. I don't wake up any find myself... Voir plus
L'entreprise a répondu
שלושה שבועות לוקח לכרית להגיע. הם טוענים שהם מאירופה והכרית תגיע לישראל תוך 7 ימים, בפועל עברו יותר מ20 והיא רק עכשיו. החבילה מגיעה מסין, הם שיקרו לי שהיא נמצאת בבדיקה במכס בישראל, כשבפועל היא לא עז... Voir plus
L'entreprise a répondu
Placed the order Jan 4 directly on Bupsy website, received a tracking number Jan 5 and got the item delivered directly to my address in Ph Jan 12. Item packaging is not exceptional but the item does t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Hello and welcome to Bupsy™ where our mission is to make your journey through parenthood as easy and enjoyable as possible, by offering high-quality products that are not only functional, but also stylish and affordable.
Coordonnées de contact
30 North Gould Street, 82801, Sheridan, Etats-Unis
- support@bupsy.co
- bupsy.co
2,7
Bas
67 avis
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Risk free trial is a scam
I placed an order a while ago and the product arrived faulty (the pillow was essentially flat and offered no support at all). I reached out to Bupsy immediately to request a refund under the trial policy, but received NO reply.
I tried contacting their "support" email as per their website, their "contact" email, their "hello" email, and even tried through their contact portal on their website and Facebook Messenger.
I have received no reply to any of them, despite 9 separate attempts to do so.
23 mars 2026
Avis spontané
I have great things to say about Emily…
I have great things to say about Emily from customer service, she went above and beyond to help me with my order. Thank you, you are great.
19 décembre 2024
Avis spontané
Réponse de Bupsy
That’s so wonderful to hear! 😊💖 Emily truly is amazing! 🌟 We're so glad she could help make your experience even better. 🥰💫 Thank you for sharing your kind words! 💕✨
Awesome Pillow
I love my Bupsy pillow! I’m 26 weeks pregnant, and I had been using a large U shaped pillow until my husband gifted me this Bupsy pillow. My husband hated how the U pillow would take up most of our queen size bed, and the material was itchy and made me hot at night. The bupsy pillow is so small and compact, and I love the pink cooling fabric! It did take me a few nights to get adjusted to this setup, since you have a wedge under your belly, and supporting your back, but after a few tries I found my sweet spot! I love how there are so many different configurations, so I can use it in bed, and also when laying on the couch too. My younger son also loves playing around with the Velcro on this pillow, and a friend of mine said she uses her Bupsy as a breastfeeding pillow after pregnancy. So happy I’m finally able to get some good sleep!
Date of Experience November 23, 2024
Order # 11974
23 novembre 2024
Avis spontané
Réponse de Bupsy
Hi Patricia! 🌟
We're absolutely thrilled to hear how much you're loving your Bupsy pillow! 😍 It sounds like it's really made a difference in helping you find that perfect spot for a good night's rest, especially during such an important time in your pregnancy. 🤰💤 We're also glad to hear that it's been a hit with your family and versatile enough for post-pregnancy use too! Thanks for sharing your experience, and we hope you continue to enjoy cozy, comfortable nights with your Bupsy. 🛌🌈
Sweet dreams! 🌙✨
Love the Bupsy pregnancy pillow!
Love the Bupsy pregnancy pillow! The wedge shape helps keep me on my side while supporting both belly and back, making pregnancy sleep much more comfortable! It also has a minimalist design so you get support without the pillow taking up the entire bed!
5 décembre 2024
Avis spontané
Réponse de Bupsy
Thank you so much for your wonderful review of the Bupsy maternity pillow! 🥰 We’re thrilled to hear it’s been a game-changer for your pregnancy sleep! The wedge design was crafted with comfort and support in mind, so knowing it’s helping both your belly and back is music to our ears. 🎶 And we couldn’t agree more about the minimalist design—it’s all about maximum comfort without taking over your space! 🛌✨ Wishing you continued cozy nights and sweet dreams! 💕
Amazing product!
The Bupsy pillow is so comfortable! My back and tummy feel so much supported. Finally managing to sleep better at night!
14 novembre 2024
Avis spontané
Réponse de Bupsy
Hi there! 🌟💖 Wow, your review made our day! 🥰 We're absolutely thrilled to hear that your Bupsy pillow has brought you the comfort and support you needed for your back and tummy. 🙌✨
Knowing you're finally sleeping better at night is the ultimate win for us! 😴💤 Your restful nights are exactly why we do what we do. 💕🌙
Thank you for sharing your experience—it means the world to us! 🌈 If there's ever anything else we can do to make your comfort even better, we’re just a message away. 💌✨ Wishing you many more cozy, dreamy nights ahead! 🌟🛏️
Looks good but lacking filling.
Pillow appears as advertised and overall looks good but when using I found that there wasn't enough filling to be properly supportive for intended use. Compresses flat when I lay on it not stopping me from rolling onto my back or other side. I have added more filling from an old pillow I had to bulk it up so it is more supportive.
29 octobre 2024
Avis spontané
Réponse de Bupsy
Hi there! 🌟 Thank you so much for sharing your feedback about your Bupsy pillow! 🛏️✨ We're glad to hear it looks good and met your expectations visually. That said, we're sorry it didn’t have quite the level of support you were looking for. 😔💛
We appreciate your creativity in adding extra filling to make it work better for you—such a great idea! 🪡✨ Your insights are super valuable, and we’ll take them into consideration to improve future designs. 🛠️💡
If there’s anything we can do to make your experience better or if you’d like assistance with adjustments, please don’t hesitate to reach out! 💌 We’re here to help and want you to be as comfy as possible. 💕😴
Thank you again for your honesty and for giving Bupsy a try! 🥰🌈
No more back sleep & less hip pain!
I couldn't stop rolling on my back at night and my hips would always hurt. With the bupsy pillow and full body additional attachment, this helped mitigate my problems. I don't wake up any find myself on my back anymore, and my hip pain has been cut in half. Plus, in a tight bed it doesn't take up too much room, like other pillows! I have used the pillows in different ways throughout my first and second trimester.
1 août 2024
Avis spontané
Réponse de Bupsy
Hi Samantha! 🌸 Thank you so much for sharing your experience with us! We're so thrilled to hear that the Bupsy pillow and full body attachment have been such a comfort 🤗 and have helped ease your hip pain and keep you cozy through the night 🌙. It’s fantastic to know that our pillow has been there for you throughout your the first parts of your pregnancy, and will help you to the finish line. 💖 Wishing you continued comfort and restful nights ahead. 🛌✨ Thank you for choosing us to be part of your journey! 💕
Saw it on instagram - Perfect Solution for hip pain
I saw an ad for this on Instagram, so I was a little suspicious, but if I could recommend just one thing for my pregnant friends, it'd be the bupsy pillow. I also got the body pillow to go with it, which has been perfect. I had so many issues during pregnancy, that I was constantly getting physical therapy treatments and chiropractor visits just to get some relief from my hip pain. These wedge pillows gave just the right amount of support that I needed, and I love that I could adjust the firmness of the pillows too. So comfortable!
7 octobre 2024
Avis spontané
Réponse de Bupsy
Hi Marisa! 🌼 Thank you so much for giving Bupsy a try, even with some initial hesitation! We’re beyond happy to hear that our pillow (and the added body pillow!) has been such a game-changer in your pregnancy journey 🌙💪. It’s amazing to know the support and adjustable firmness are helping ease that hip pain and giving you more comfort 💤. Knowing you’d recommend it to friends truly means the world to us 🌍💖. Wishing you all the cozy, restful nights you deserve! 💕
Highly Recommended Pregnancy Pillow
Received the Bupsy pillow as a baby shower gift and can say it was one of the best gifts I received. I immediately replaced it with my other pregnancy pillow as it was so much more comfortable. Love that it's not as bulky and big as most pregnancy pillows. The pillow provides comfortable support for back and a growing belly. Highly recommend and would definitely make the perfect gift for any mom-to-be.
11 octobre 2024
Avis spontané
Réponse de Bupsy
Hi Karla! 🌸 What a thoughtful baby shower gift—sounds like you have amazing friends! 🎁 We’re thrilled to hear that Bupsy became your go-to for comfort and support, especially for your back and growing belly 💕. The fact that it’s just the right size without taking up too much room is such a win, too! Thank you for recommending us and for sharing the love with other moms-to-be. Wishing you many more cozy nights ahead! 🌙💤💖
Awesome Pregnancy Pillow
I love this pillow! It is so soft and comfortable and supportive. This is my first pregnancy and I feel like I hit the jackpot with finding this company. I also love that it isn't so huge that it's a total eye sore in my bedroom. Thank you Bupsy!
17 septembre 2024
Avis spontané
Réponse de Bupsy
Hi Natalie! 🌸 We’re over the moon that you’re loving your Bupsy pillow and finding it to be the perfect blend of softness, comfort, and support! 🌙💕 Hearing that it’s been a “jackpot” find for your first pregnancy warms our hearts—thank you so much! And we totally get it; keeping it sleek and bedroom-friendly was definitely our goal! Thank you for choosing Bupsy, and wishing you all the cozy nights ahead! 🛏️💖✨
~Jade @ Bupsy
An amazing pillow for pregnancy
An amazing pillow for pregnancy! Honestly, the perfect shape/ size as it doesn't take up too much room and is super supportive! Highly recommend!
12 septembre 2024
Avis spontané
Réponse de Bupsy
Hi Mia! Thanks for your review. We're so glad that you are happy with your Bupsy! We tried many different sizes/shapes before we landed on this one, so I'm glad that this has been working well and providing the support you need. ~Jade
Pillows arrived quickly, but poor quality
Pillows arrived quickly, but the quality is quite poor. I expected a much more luxurious product for the price. The stitching looks like it won't hold together for very long, and the pillow is not filled very much, so it's not very supportive as shown in the product images on the website.
29 juillet 2024
Avis spontané
Réponse de Bupsy
Hi Jenny,
Thank you for sharing your feedback about the Bupsy Pillow. We're genuinely sorry to hear it didn't provide the support you were hoping for.
Your input is important to us, and we'll use it to help improve our products.
If there's anything more we can do to assist you, please feel free to contact us at hello@bupsy.co.
We appreciate you trying our product and hope you find a solution that works well for you.
Warm regards,
Jane @ Bupsy
Cheap imitation with terrible return policy
If i could give no stars I would.
Very low quality product, a cheap imitation of other products around, which 90 days return policy includes the buyer being responsible for shipping costs...to China.
In lieu of that, their customer service team can offer the following deal: "Rather than dealing with the hassle of returning, I can process a 10% refund of your order." Ridiculous. Stay away.
19 juillet 2024
Avis spontané
Réponse de Bupsy
Hi there! I'm so sorry about your experience. It seems like there was some miscommunication from one of our support agents, so this had been escalated to our director of support. I believe they had reached out to you to see what can be done, but if you haven't heard back please reach back out to us at support@bupsy.co. We want to make sure all of our mama's are taken care of.
Within 30 minutes of placing an order I…
Within 30 minutes of placing an order I emailed to cancel the order as I came across all these negative reviews. I sent multiple emails with no response, and continue to receive shipping updates. I just want a refund instead of a fake pillow that is not as described "with bamboo and cotton"- instead I'll probably get some cheap junk in the mail. I wish I saw these reviews sooner, I am so upset being a first time pregnant women- I can't believe there are scam sites preying on us vulnerable women. Shame on you!
13 juillet 2024
Avis spontané
Réponse de Bupsy
Hi Irena! I hope you had a chance to try your Bupsy pillow, so that you can give it a chance and give some of your genuine feedback. We've helped thousands of expecting mothers worldwide, and hope we can do the same for you!
This pillow is so incredible…
This pillow is so incredible comfortable! It's helping me not roll over in the middle of the night and stay in the side position, that my OBGYN suggested. I naturally toss and turn, so this has solved my main concern. I've been using it for a few months, and I love how it is adjustable as my belly grows and expands. 100% recommended!
11 juin 2024
Avis spontané
Réponse de Bupsy
Thank you so much for your review, Monique 🌟! We work closely with several OBGYNs, who have helped to tweak the Bupsy pillow, to make sure it works for our Mama's to Be! It's really important for us that this pillow is not just something that is comfortable but also aligns with what doctors are suggesting.
Thanks for trusting Bupsy and wishing you continued comfort and support 🌙💕
Warmly,
Jade @ Bupsy
Really cheap SleepyBelly imitation …
Really cheap SleepyBelly imitation pillow - I found this so uncomfortable, and the cheap scratchy fabric makes me wake up sweaty. The 90-day returns policy is also a scam. They ask that you retain the very rubbishy packaging and ship back to China. Or they say you can avoid the hassle and have 10% of the total cost back. Not worth the money, time or stress dealing with them!
29 mai 2024
Avis spontané
Réponse de Bupsy
Hi Danni-
I want to express my sincere apologies for the deeply disappointing experience you've had with our service. I completely understand your frustration, and I want to assure you that we take your feedback seriously. This is on us!
Your experience falls short of the standards we strive to uphold, and I want to assure you that we're taking steps to address and prevent such issues in the future. We are currently looking into other materials, that is more soft and offers cooling relief. I'm not sure how quickly we'd be able to create this new pillow, but If there's anything more we can do to make amends or if you have further concerns, please don't hesitate to reach out. I've let our customer service team (support@bupsy.co) to be on the look-out for your message, so we can make things right.
Warm regards,
Jane @ Bupsy
I purchased the Bupsy maternity pillow
I purchased the Bupsy maternity pillow. When I opened the package there was a hole in one of the pillows and the overall quality was awful and looked nothing like the pictures.
I contacted customer services and they offered a 10% tailoring refund. This was clearly unacceptable when the quality was so bad. I have contacted them again and now my choice is post it back to China, which is expensive, or take a 25% refund. The customer services are being very unhelpful and returns should be made free as clearly the product is deficient.
31 mai 2024
Avis spontané
Réponse de Bupsy
Thank you for reaching out and voicing your concerns. This is not what Bupsy stands for, and we want to make sure our pregnant mama's get the very best!
I apologize for this issue, and want to make it right. We had some new team members join our customer support team, but I've told them to be on the look out for your communication, so please reach back out to us at support@bupsy.co so we can make things right.
All the best,
Jade @ Bupsy
40 days & no product
It has been 40 days since I put in my order and I have received nothing from this company.
I reached out to cancel and refund my order and have heard nothing. Save your money and avoid purchasing from them.
28 mai 2024
Avis spontané
Réponse de Bupsy
Hi Jennifer, thank you for contacting Bupsy. I sincerely apologize for this issue. It appears that the product was lost in Customs, and we do not get notified when something is deemed lost. Nevertheless, I will make sure we get this taken care of and refunded immediately. Again, my deepest apologies, we cannot control the Customs process, but I will make sure this gets resolved. ~Emily
Issues with Product - Quickly Refunded
The pillow took 23 days to arrive, and is very low quality. The stitching had come out and there was already a hole in mine when I opened it. It is not a risk-free 90 day trial - you have to send the pillow back unused, unwashed and in it's original packaging. It comes in a black trashbag completely taped off with packing tape, so it's impossible to remove from the packaging without destroying the packaging. The pillow cover also does not look anything like the photos and their customer service uses a gmail account.
UPDATE 4/24: I sent an email to their customer service (noted below) about the quality of this product and I was promptly refunded for the pillow without having to pay for return shipping. Changing my rating to reflect that quick customer service.
21 avril 2024
Avis spontané
Réponse de Bupsy
Hello, thank you for contacting Bupsy. We have issued you a full refund once you emailed us. Our e-mails come from @ Bupsy.co, however you had e-mailed us to the Gmail domain. Can you please message me at Emily@Bupsy.co so we can help resolve your issue?
Complete SCAM
I ordered a pillow on July 13th, 2023.
They stopped replying to my emails shortly after and have never sent me a pillow. Refund was never issued.
Stay away from them, as this is fraudulent company.
13 juillet 2023
Avis spontané
Réponse de Bupsy
Hi Tomislav, my name is Emily, and I am the new Customer Loyalty Specialist at Bupsy, so I will look into this. Feel free to e-mail me directly @ Emily@bupsy.co so I can help to resolve this.
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