Their customer service and nutritionist team are hopeless at returning calls or replying to emails.

My cockapoo loves your food as did my previous terrier
Just disappointed that my local independent retailer is unable to obtain the variety boxes any more - please re introduce as it’s important to support local businesses

5 star customer service. Thank you

2nd attempt to deliver
First one damaged
next one took two attempts
delivery company not great and slow

I have always used wet and dry food for all my dogs over the years and they love it delivery good

My westie loves this food had no problems.
It's low fat so perfect for her.

Top class product. My dog has been on this for more than 10 years and has had zero digestive issues

Good service and prompt delivery. Giant and large breed dried food has kept my dog mobile sine she was diagnosed with arthritis and knee problems at 18 months. She is now 10 and is still doing well. Highly recommend Burns.

Complained about an issue with poor quality feed. Two replacement bags were supplied free of charge. Great customer service. Thankyou

My dog has liked this food for ages, and I decided to buy it straight from Burns, as deliveries through Amazon especially resulted in a bag with much of the food reduced to crumbs. Very pleased with the food, and the delivert

Professional and easy to talk too

Burns has kindly sponsored our Championship Dog Show and I’d like to thank them on behalf of the Western Staffordshire Bull Terrier Society for making this possible.

Speedy delivery. Thanks for the replacement pack

Excellent service as usual! Meg is powered by Burns (and she’s got a shiny coat)

Delivery service was great, to a point, on time but parcels left on doorstep in front of outward opening door. I tried for 2 days to send an email to Burns, tried 2 different addresses but would not send. I tried to phone but was consistently cut off as no advisors available!!
I received my 1st subscription and one of the trays was open and had leaked and of course it was the fish one, it stank. I put it in a bag & into fridge until I could contact but now will be binning it. I had to wipe other trays with an unscented antibac cleaner.
I have also discovered that it will be cheaper for me to use Amazon for the same products. Shame

I’m still waiting for my delivery a week after ordering. I’ve emailed burns and no reply. Not the usual service we receive to be fair and APC who deliver have had it at their depot for 3 days and not delivered it

Found just the food I had been seeking for ages (allergy and dietary issues) which was despatched exceptionally quickly and the dog loves it. Very good company to deal with.

Really helpful and friendly company. Nothing is too much. I have my dogs on burns and also a litter of puppies and the support has been great and everyone looks amazing.

Easy to order, great product and quickly delivered. Thank you.