Burts Online Ltd Avis 

1 459
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The carpet was delivered quickly, and it appears to be of good quality and as envisioned. Unfortunately I ordered the wrong amount but Burts organised a stress free return and full refund minus the de... Voir plus

Noté 5 sur 5 étoiles

Amazing value. I saved £££s from buying here and then just sourced a local fitter. I was quoted £1000 for this or similar with underlay and fitting and by sourcing it here and with a decent underl... Voir plus

Noté 5 sur 5 étoiles

Great product for the price. Minor faults are that when I looked online it seemed to be in stock with 2-3 day delivery. When I received no delivery emails I questioned it and was told I had to wai... Voir plus

Noté 5 sur 5 étoiles

Prompt dispatch of well packaged carpet remnant. Friendly, helpful courier who delivered inside the front door . Excellent quality carpet, easy to lay and looks great in the refurbished room. 3rd Burt... Voir plus

À propos de l'entreprise

  1. Magasin de moquette
  2. aussi dans
  3. Grossiste en tapis
  4. Magasin de linoléum
  5. Magasin de rénovation
  6. Magasin de revêtements de sol

Écrit par l'entreprise

Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.

Burts Online Ltd

Écrit par l'entreprise

Customer service is our focus!
Our focus is making sure that our customers feel looked after by providing a great customer experience and excellent service.

Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(1 459)

162 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experience

Very Good selection on the website all good price and fast delivery. Delivery driver placed item exactly where I asked, very polite and helpful- thank you Aaron! Will be buying again in the future.

27 février 2026
Noté 5 sur 5 étoiles

Lovely piece of quality carpet at a…

Lovely piece of quality carpet at a really reasonable price and fast delivery.

19 février 2026
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Réponse de Burts Online Ltd

Hi Bella, Thank you for taking the time out to leave us a review! Its much appreciated.

Noté 1 sur 5 étoiles

The carpet I recievied was not what I…

The carpet I recievied was not what I ordered it should have been centurion invictus silkworm it was only half the thickness it should have been the customer has not noticed she has had invictus Orion whitch is a cheaper carpet off another supplier what is twice as thick

17 février 2026
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Réponse de Burts Online Ltd

Thank you for leaving your review.

The carpet you received was indeed the one ordered, and Centurion Invictus and Orion have different colour ranges, so they would look quite different. We haven't received prior complaints about this situation from yourself.

Could you please double-check if the previous carpet was correct? Some of your comments are a bit unclear, and we want to ensure we address your concerns accurately. We’re here to help clarify any issues and assist further if needed.

Noté 5 sur 5 étoiles

Excellent

Quality carpet remnant at an excellent price. Super service delivered next day. Overall very satisfied and would use again. Highly Recommended.

17 février 2026
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Réponse de Burts Online Ltd

Thank you Gary and we are very glad you had a very satisfied experience with us.

Noté 5 sur 5 étoiles

Great customer service

Great customer service , carpet arrived much sooner than expected. Would recommend.

16 février 2026
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Réponse de Burts Online Ltd

Thank you so much for leaving us a positive review.

Noté 5 sur 5 étoiles

Great company easy to deal with and…

Great company easy to deal with and great communications all the way through the Journey. Phil was so Helpful and accommodating all the way through. We will be using Burts as our new supplier going forwards

6 février 2026
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Réponse de Burts Online Ltd

Thank you very much Bimal, I have passed on your kind comments to Phil and we look forward to assisting you in the future.

Noté 2 sur 5 étoiles

I wrote to you to collect it

I wrote to you to collect it. I selected the width for a reason, you sent something way too big and you replied that I should be happy because I was getting extra carpet!

It’s too damn big!

5 février 2026
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Réponse de Burts Online Ltd

We never insisted you should be 'happy' with having extra carpet. You asked why the remnant was slightly bigger, we let you know we had to send another piece of the the same carpet which was 40cm bigger than the one you ordered. We assumed it would not be an issue as carpets are generally cut into place. We apologize for the inconvenience this has caused

Noté 5 sur 5 étoiles

Good service

I needed a bigger length of carpet than I could order online, so I contacted Burts and they were very helpful in arranging everything I needed, and delivering on a week that suited me.

15 janvier 2026
Noté 4 sur 5 étoiles

Good value

The process for ordering the carpets was simple, I did call in for advise as I was trying to understand I could pay for a whole remnant and could they cut it in half for me for an extra fee so I would have two halves but was told it's an online company and that's it. You take or leave what's on the site...Samples took a week to arrive hence 4 instead of 5 stars. The delivery driver was brilliant, he worked directly for Burts (as I'm in the area) and was very pleasant.

5 février 2026
Noté 4 sur 5 étoiles

Gorgeous carpet…

The only reason that I gave this carpet 4 stars instead of 5 is that it has a cut running down one of the edges. It hasn't gone through to the backing. But it is definitely there. That being said, I am really pleased with the quality, colour and pile. For the size of the room it was an absolute bargain. I have another 3 rooms to carpet and I will definitely be buying from Burts again!

26 janvier 2026
Noté 5 sur 5 étoiles

Excellent price for a quality carpet-…

Excellent price for a quality carpet- 50% off with very transparent and reasonable delivery costs. My query was dealt with immediately and the staff member I spoke with was courteous and pleasant, kindly calling back to confirm when the payment had gone through. I ordered it in the afternoon and delivery was the following morning- the carpet was well packed and has survived a week outside in a Yorkshire winter while I’ve been waiting for the carpet fitter. Thanks!

27 janvier 2026
Noté 4 sur 5 étoiles

Great value

Delivery had to be rescheduled to a day we weren’t in but Burts tried to sort . Other that amazing quick service and value for money,

20 janvier 2026
Noté 5 sur 5 étoiles

Burts stocked the carpet I wanted at…

Burts stocked the carpet I wanted at the best price. They offered quick communication when I had questions about the delivery, and the driver from DX was so friendly. Thanks so much! Can't wait to have the carpet fitted.

26 janvier 2026
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Réponse de Burts Online Ltd

Thank you very much for leaving us a five star review! Its much appreciated and we hope you enjoy your new carpet!

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