Carpets And More Avis 

204
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Very happy with my order from Carpets & More. There was almost a delay issue but they worked very hard to ensure i received my carpet on time and i can't fault the customer service and communication.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing company. First class service from ordering the carpets through to delivery. We have just had the carpets fitted in the h/s/l and 3 bedrooms, and could not be more delighted with the quality o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered on late in the 17th, had an emailing asking for preferred delivery day and that it’s planned for Monday 22nd but may come Tuesday. Carpet arrived on Monday and the underlay on Tuesday. Fast de... Voir plus

L'entreprise a répondu

À propos de l'entreprise


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

204 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(204)

34 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very happy with my order from Carpets &…

Very happy with my order from Carpets & More. There was almost a delay issue but they worked very hard to ensure i received my carpet on time and i can't fault the customer service and communication. I will be ordering the rest of the carpets i need for our house refurbishment from them.

7 août 2026
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Réponse de Carpets And More

Thank you for your lovely review! We're delighted we were able to get your beautiful new flooring in time, we hope you enjoy it for many years to come! Looking forward to welcoming you back for the rest of the house refurbishment, the team are at your service!

Noté 1 sur 5 étoiles

inaccurate stock on their website

inaccurate stock on their website. Took our order, took our money, and then less than 1 working day before the installation, we get a voicemail saying they don't actually have it in stock. Would avoid.

6 août 2026
Avis spontané
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Réponse de Carpets And More

Thank you for your review. Sadly it is inaccurate - we emailed on the same working day that your item was out of stock, offering personalised alternatives and free samples, or a refund. We later followed up with a second email, as well as called and left a voicemail to notify you again. Our website also transparently recommends not to book installation prior getting a delivery date from the transport team. Sorry we were unable to fulfil your order on this occasion and thank you for the opportunity nonetheless.

Noté 5 sur 5 étoiles

Great experience with the company with…

Great experience with the company with a quick turnaround and fantastic product

5 août 2026
Avis spontané
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Réponse de Carpets And More

Thank you for your review - we're happy to hear you got your order quickly and that you are happy with your beautiful new flooring! We look forward to welcoming you back!

Noté 5 sur 5 étoiles

Amazing company

Amazing company. First class service from ordering the carpets through to delivery. We have just had the carpets fitted in the h/s/l and 3 bedrooms, and could not be more delighted with the quality of both the carpets & underlay, all of which were at a very reasonable price compared to other companies.
Thank you so much

23 juillet 2026
Avis spontané
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Réponse de Carpets And More

Thank you for the fantastic review! We're delighted that you're pleased with your beautiful new carpets & underlays, glad we could save you money on your order and get everything to you on time. We look forward to welcoming you back!

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, speedy delivery and very well packaged, floor is now fitted and looks amazing. Highly recommend 5⭐️

7 juillet 2026
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Réponse de Carpets And More

Thank you for the fantastic review! We're delighted you were happy your purchase and the service received - glad you'd be happy to recommend us also! We'd be happy to welcome you back.

Noté 5 sur 5 étoiles

Really helpful and worked with me on a…

Really helpful and worked with me on a tight deadline

7 juillet 2026
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Réponse de Carpets And More

Thank you for the great review! We're glad we were able to help with your project on a tight deadline, thank you for the opportunity! If you need anything else we'd be happy to welcome you back.

Noté 1 sur 5 étoiles

Delivery Poor

The company staff themselves were helpful but delivery was extremely poor. They attempted delivery on a day when I was specifically told it wouldn't be out for delivery. The next delivery was by a single person who couldn't actually offload the carpet from his van without assistance. He couldn't make delivery even to my ground floor front door (as is stated on their website delivery description tab) from my driveway, a distance of about 3 meters, let alone manoeuvre the 5m width in to my house. Anyway, clearly the lowest bidder delivery option. I would look for a better delivery service next time as clear communication is free and delivery advertised is actually to the ground floor which wasn't done.
I did contact Carpets and More before leaving this review but they said this delivery was described within their T&Cs which isn't true as I see it.

29 juin 2026
Avis spontané
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Réponse de Carpets And More

Thank you for your feedback. We are sorry to hear the delivery did not meet your expectations, despite it being attempted on the delivery date you originally selected at the time of order.

Once you notified our team that you wished to rearrange, we assisted promptly and the order was delivered on the next suitable date arranged for your convenience.

Our transport team always aim to be helpful and go above and beyond wherever possible, so we are sorry if this was not your experience on this occasion. Your feedback has been passed on for review.

Thank you once again for your valued business, we hope you enjoy your new flooring!

Noté 5 sur 5 étoiles

Great service from start to finish

Great service from start to finish. Highly recommend

16 juin 2026
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Réponse de Carpets And More

Thank you for your review - and valued business! We're delighted that we come highly recommended. We look forward to welcoming you back!

Noté 5 sur 5 étoiles

I found this company to provide an excellent service

I found this company to provide an excellent service throughout the process of ordering my carpets. They were easy to get in contact with and speak to a person and they updated me on progress of my order. They stored my carpet until I was ready for delivery and the driver who brought them went above and beyond to ensure my goods were delivered on time and stored in my garage during my absence. First class service throughout

20 mai 2026
Avis spontané
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Réponse de Carpets And More

Thank you for your lovely review and valued business! We're delighted you were happy with the service. We look forward to welcoming you back!

Noté 5 sur 5 étoiles

Happy Campers

Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other bedrooms…so have gone back to C&M for another total 44 sqm. Will update review when those carpets are down. Extremely happy so far.

31 mars 2026
Avis spontané
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Réponse de Carpets And More

Thank you for your lovely review and repeat business! We're delighted to hear you were happy with your purchase and it is our pleasure to look after you again on your new order. Don't hesitate to get in touch should you need anything else and the team will be happy to assist.

Noté 5 sur 5 étoiles

Efficient and Extremely High standard of service.

I am a returning customer and have for a period of times ordered carpets and wooden flooring from C&M Carpets. I have received wonderful service and my needs have so far met my needs. Thyrrel has mainly been the person I have mainly dealt with and he was extremely helpful and was helpful in meeting my requirements. I also had carpets fitted by C&M Carpets and they were efficient and completed the fitting of the carpets within the time span. I will continue this company for my needs.

27 avril 2026
Avis spontané
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Réponse de Carpets And More

Thank you for the lovely review! We're delighted you are happy with your purchase.

Noté 5 sur 5 étoiles

Great communication

Great communication, timely responses and clear answers to questions for less knowledgeable about flooring. I was super happy with the floor (quick step) and ordered carpet for my stairs. Really happy and will use again!

31 mars 2026
Avis spontané
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Réponse de Carpets And More

Thank you for the lovely review - we're glad you were happy with your purchase and the service received, our staff are always happy to help and greatful for the opportunity! We look forward to welcoming you back!

Noté 5 sur 5 étoiles

Perfect

Having never ordered a carpet before nor heard of carpetsandmore i was a bit weary of ordering..... totally unfounded as are the negative reviews you see on trustpilot

Akram and Jason maintained communication throughout the process, and i got what i asked for when i asked for it at a good price

so overall, perfect and I couldn't ask for a better service

7 mars 2026
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Réponse de Carpets And More

Thank you for your wonderful review! We're delighted you were pleased with the entire process and we were able to make your first time shopping for carpets a pleasant and easy experience! We look forward to welcoming you back!

Noté 5 sur 5 étoiles

Good quality material ordered online…

Good quality material ordered online and phoned and spoke with the office who advised approx delivery time and the material arrived exactly as advised for timely installation. Thank you so much

18 février 2026
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Réponse de Carpets And More

Thank you for the wonderful review! We're delighted the team were able to assist you and that everything arrived as planned. Don't hesitate to get in touch if you need anything else!

Noté 5 sur 5 étoiles

Great service

Great service

18 février 2026
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Réponse de Carpets And More

Thank you for the review! Delighted to hear you were pleased with our service - we look forward to welcoming you back!

Noté 5 sur 5 étoiles

Great service

The carpet price was very competitive and following a nice conversation with Akram, it was suggested that if we book the underlay, then we could save a delivery cost. Akram gave me a very competitive price and the process was effortless. Great service from an online vendor.

26 février 2026
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Réponse de Carpets And More

Thank you for taking the time to write a wonderful review! Glad we were able to help and save you further money for your project. It was our pleasure to assist, thank you again for your valued business, and we hope you enjoy your beautiful new flooring for many years to come!

Noté 5 sur 5 étoiles

Carpets were really good quality

Carpets were really good quality, the phone service was very good and the delivery was fab, a very happy customer

18 février 2026
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Réponse de Carpets And More

Thank you very much for your review and valued business! We're delighted you were pleased with the customer service & your new carpets, our team are always happy to help. Don't hesitate to get in touch if you need anything else, we look forward to welcoming you back!

Noté 5 sur 5 étoiles

Fantastic flooring service from start to finish

We had new flooring installed in our living and dining room and the whole experience was excellent from start to finish. Akram was really supportive when we were deciding on the best colour and took the time to talk us through different flooring options that would suit the space.

Communication throughout was also brilliant. We were kept up to date at every stage, and whenever we had questions, the responses were quick and genuinely helpful.

On fitting day, Andy was fantastic, very experienced, efficient, and clearly knew exactly what he was doing. The floor was fitted with ease and the finish looks amazing.

Highly recommend this company if you want a smooth process, helpful advice, and great workmanship.

16 février 2026
Avis spontané
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Réponse de Carpets And More

Thank you for the wonderful review! We're delighted to hear you were happy with your entire experience.
We'll be sure to pass on your compliments to the team.
Thank you again for your valued business, we look forward to welcoming you back should you need anything else. Hope you enjoy your beautiful new flooring!

Noté 5 sur 5 étoiles

Paid less than half of what I'd been quoted.

Saved a fortune by ordering from C & M, after what I'd been quoted. It arrived well packaged and on time. Would definitely recommend them.

10 février 2026
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Réponse de Carpets And More

Thank you for taking the time to leave a review - we're delighted we were able to save you so much money on your other quote! Glad to hear everything arrived well packaged, and on time - we look forward to saving you money on your next project!

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