Brighton & Hove Buses Avis 309

The girls were very helpful to sort out our request !! Thank you very much !

Horrendous service. A worker being purposefully ignorant towards her customers.Not impressed with the lack respect towards people of colour.

The app has gotten more reliable than it was in the past, although today a discount code wasn't working, but Nathan was very helpful and prompt in replying to my email and quickly issued me a replacement ticket.

Quick comprehensive reply.
Plenty of options given .

Unbelievably rude and unhelpful drivers. Really disgusting dirty busses. The drivers barely look at you or acknowledge your existence. Terrible drivers too. Just avoid at all costs.

Visited the travel shop this afternoon with my son to get his school pass ready for September was served by Danny who made us the bus pass and went through the best price options for my son to get the bus travel for himself showed me how to set up and online account to top up at home including letting us know what is the best bus route for my son as he moves school, his information was helpful and informative and helped with the stress ready for September so thank you very much for Danny’s assistance this afternoon

Awful service provided by a joke company abusing his monopoly position in the urban area of Brighton and Hove.
A good 80% the drivers are extremely careless and rude.
Demotivated and clearly instructed to being that much careless, by company policy.
I raised a negative feedback as a third party, after I witnessed an unacceptable behaviour from a driver that literally shutdown the door in front of a lady, preventing her to board the bus, without any reason at all.
The customer service refused to investigate the case I reported, but engaged me about any other similar episode occured to me.
I reported a few, wasting my time, only to find out that they are not going to take any action against the drivers/ episodes I reported.
So, to recap, a joke company, with joke policy, paying 36 k per year its drivers for not properly doing their job.
I won't using their service no more.

Still waiting for my refund

Excellent service as always.

Special mention for Nathan Etheridge, Excellent customer service

Swift response. And excellent customer service.

There app is clearly not accurate was accused of things I hadn’t done an got band and stranded even when i had paid for a saver ticket don’t trust them they are not very understanding and don’t care if they inflict large amounts of suffering onto people

I spoke to dan on brighton and hove buses about a 24 hour saver using qr codes over period using buses unlimited over a 24 hour period on same day at 8.05pm. I am getting a train from brighton to bishopstone as part of the day as a train trip making it a great 24 hours in brighton and newhaven

me and 9 other friends went on this buddy bus and he refused one person to get on and was now stranded with no way to get home very bad

Prompt & informative, very helpful & patient.

Waited at Marlow Road for a 21 read that was 6 minutes away and at a marina. Next look was 23 minutes and bus was now back up Manor Hill.... Don't call it live update if it isn't.

Spent an hour waiting for my bus because 3 buses for Brighton were sitting in Tunbridge wells having a tea break absolute joke

The buses were late then out of service so I couldn't get to my appointment. The customer service team were incredibly quick at responding and within a short time had explained the reason and offered a full ticket refund. Excellent customer service!

It was a minor incident, but had very good reasons to report, emailed B&H buses, got a response very quickly, from a human. Asking for more details and I feel confident the small matter would be dealt with in a discreet manner.

Bus driver not sticking to bus app times.missed a very important meeting because of it.
Get the Same response from bus company,bus times 1 minute each way of what bus time tables say ? Why not put this on your bus time table app ??

Well as always wonderful service from Brighton and Hove buses especially Nathan Etheridge who is always so kind and understanding of my condition OCD for which I'm extremely grateful thank you Nathan. Also all the drivers I've had have been very polite and understanding today was no exception with a charming young lady driver. Thank you all so much for your kindness and support. Kind regards Michael Williams.