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Lisez les avis des autres

Noté 1 sur 5 étoiles

We ordered a 30 seater coach/bus. We got multiple taxis that were not even going to take us to the right place ! Poor communication, no coach / bus driver contact. Do not recommend using tried to call... Voir plus

Noté 5 sur 5 étoiles

Drivers were on time and the transport was comfortable. Communication was great with the company to arrange everything and they were helpful. Overall a good experience. This is our second booking with... Voir plus

Noté 5 sur 5 étoiles

had a booking from bus route for mini bus they arrived on time both directions and the driver, Ian, was a pleasure to have. he made it enjoyable and reassuring that we got to our wedding on time in G... Voir plus

Noté 5 sur 5 étoiles

The booking process with Busroute was easy, and follow up communication excellent. Despite a 6a.m. start the bus was there at 5.40, ready to load and ensure a prompt getaway. Our driver was very frie... Voir plus

À propos de l'entreprise

  1. Société de transport en bus et autocar

Écrit par l'entreprise

Busroute is a Minibus and Coach hire company in the UK with 8500+ partners and a fleet ranging from 9 seater minibuses to 70 seater coaches. Be it a Wedding, Funeral, Corporate Event, Group tour, Airport Transfer or anything else, Busroute covers it all.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

440 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,4

Tous les avis

(440)

112 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great experience using bus route

Great experience using bus route. The driver was spot on with his times showing up early to the event and before. Also the driver was a nice guy and let us crack on with the trip having a good crack on the bus

13 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Do not recommend!!

I had a 16 seater booked for my wedding day to collect my guest to take them to London from Cambridge. The driver did not arrive and no contact from the company or driver at all on the day to inform me so my guests were waiting an hour!!

I called multiple times and spoke to multiple staff on the phone which they were making excuses saying that the bus broke down and it got in a crash. Even if this did happen I had no phone call or communication from this company. so we had to spend over £300 on 3 taxis for my guests to get to London.

They gave me a refund back for my outbound trip. But I do not recommend booking with this company!!

28 mai 2026
Avis spontané
Logo de Busroute

Réponse de Busroute

Dear Leah,

Please accept our sincere apologies for the immense stress caused to you and your guests on your wedding day.

To clarify what occurred, the vehicle suffered an unexpected mechanical breakdown while en route to your outbound pickup. While the driver managed to get the vehicle repaired as quickly as possible to safely and successfully complete your return journey, we completely understand that the initial failure to arrive caused severe disruption.

Unforeseen mechanical accidents can unfortunately happen on the road despite our best efforts, but we deeply regret that this occurred on such an important occasion. A 50% refund for the outbound journey has been done, though we fully recognize this alone cannot make up for the trouble or the emergency taxi costs you incurred.

This is far from the standard of service we normally provide, and we are truly sorry for letting you down.

Best regards,

The busroute Team

Noté 5 sur 5 étoiles

Top company

The driver was perfect, top lad. The organisation of the firm was top, great communication with myself ! 100% recommend

30 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

We have made 3 trips with this company…

We have made 3 trips with this company and everything went smoothly each time. Peter was very helpful, professional, and responsive throughout the process. The booking process was straightforward, communication was clear, and the service was reliable. Buses were on time and the journeys were comfortable. Overall, we had a very positive experience and would be happy to use this company again. Highly recommended.

30 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Will definitely recommend and will book again

Excellent company to book with, very fairly priced, arrived with perfect timing, fantastic customer service always available to reach on the other end of the phone which is always much nicer than having to send an email. very simple booking process and good prices! Will definitely recommend and use again

21 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Very efficient

Very efficient, great customer service . Lucas was great lots of info, called back to ask about our experience. Would definitely recommend Busroute ! .

16 mai 2026
Avis spontané
Noté 4 sur 5 étoiles

Worked out as expected in the end

We hired them for a wedding, and it all worked out in the end and we got what we wanted, but the process for finding a location for the pick up and how and when we would be in connected with the driver was a little confusing. All small things that could be easily sorted, and they were very friendly and professional when we communicated with them.

16 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great trip to the football

Great trip to the football, comfortable coach and the drivers Julian and Darren were both top notch. Will use this company for many more trips next season. Easy to book and deal with at a reasonable price, even match a cheaper quote. Shout out to Peter too who was very helpful and easy to deal with whilst booking 👍

25 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Terrible sales staff

Terrible sales staff, didn’t help me when I said I had a different offer. They said they couldn’t even tell me exactly which bus I would be getting when they were massively different. Wouldn’t recommend unless you know exactly what you want and are sure of this. Will not be using them again… just wanted to get to prom.

Edit: thanks for the response, I did not book it as I was not happy. One offer I received was TR98997 along with others. I was messaging on WhatsApp with the staff.

20 avril 2026
Avis spontané
Logo de Busroute

Réponse de Busroute

Thank you for your feedback. We take all comments seriously as we strive to provide a transparent and helpful booking experience for milestone events like proms.

However, after a thorough investigation of our records from the past several days, including a search for all inquiries involving price comparison, we are unable to find any record of a booking or communication matching your details.

We pride ourselves on accuracy and service, and we would like to get to the bottom of this. Could you please provide your booking reference number so we can investigate this matter further?

Noté 1 sur 5 étoiles

Booked a bus for a stag do

Booked a bus for a stag do, cancelled a week before we were to go. Costing me hundreds to find a replacement. Avoid company

10 avril 2026
Avis spontané
Logo de Busroute

Réponse de Busroute

Hi Andrew,

We understand the frustration a cancellation causes for a group event. However, we maintain a strict policy of never operating a vehicle that does not meet our safety standards.

As soon as it was determined that the scheduled vehicle could not be deployed, we notified you immediately and issued a full refund.

While we regret the timing, we will not compromise the safety of our passengers to fulfill a booking. We have acted fully in accordance with our terms and wish your group a safe event.

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