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Lisez les avis des autres

Noté 1 sur 5 étoiles

We ordered a 30 seater coach/bus. We got multiple taxis that were not even going to take us to the right place ! Poor communication, no coach / bus driver contact. Do not recommend using tried to call... Voir plus

Noté 5 sur 5 étoiles

Drivers were on time and the transport was comfortable. Communication was great with the company to arrange everything and they were helpful. Overall a good experience. This is our second booking with... Voir plus

Noté 5 sur 5 étoiles

had a booking from bus route for mini bus they arrived on time both directions and the driver, Ian, was a pleasure to have. he made it enjoyable and reassuring that we got to our wedding on time in G... Voir plus

Noté 5 sur 5 étoiles

The booking process with Busroute was easy, and follow up communication excellent. Despite a 6a.m. start the bus was there at 5.40, ready to load and ensure a prompt getaway. Our driver was very frie... Voir plus

À propos de l'entreprise

  1. Société de transport en bus et autocar

Écrit par l'entreprise

Busroute is a Minibus and Coach hire company in the UK with 8500+ partners and a fleet ranging from 9 seater minibuses to 70 seater coaches. Be it a Wedding, Funeral, Corporate Event, Group tour, Airport Transfer or anything else, Busroute covers it all.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

440 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(440)

112 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Easter holiday in Scotland

We rent a bus with driver for 14 peoples to do a trip around Scotland for Easter.
Very positive experience with a high professional driver Ian and comfortable bus.
Lucas Evas was available and helpful to arrange properly the trip respect our need and giving the right suggestion! I really advise to try them for your next trip in UK!

1 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I just want to say a huge thank you to…

I just want to say a huge thank you to Bella who works here she's been a complete star being patient with me with holding my booking open while I was dealing with some personal issues iv used these people in the past for the day of our wedding and neve let us down so show them some support and book! 😁

27 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

Price too high Broker company

My experience with Bustout was disappointing. The company works mainly on a commission-based model and does not own its own vehicles; instead, they hire vehicles from local suppliers in the UK while managing bookings from Pakistan. Because they act as middlemen, their prices are significantly higher, often adding around 30–40% extra to the trip cost. The service also seemed unprofessional at times. I would recommend customers compare prices and consider booking directly with local suppliers instead of going through Bustout to avoid unnecessary extra charges.

7 février 2026
Avis spontané
Logo de Busroute

Réponse de Busroute

Hi, it appears you’ve mistaken us for a company called 'Bustout.' We have no record of your booking, and as a UK-based operator, we are concerned that this feedback originated from Pakistan. Your claims regarding our internal pricing and management structure are entirely inaccurate. If you have a genuine booking reference, please provide it so we can investigate.

Noté 5 sur 5 étoiles

Honest review of BusRoute:

Honest review of BusRoute:
I required a 30 seater coach for a single journey back from Cardiff for Loughborough Women’s Football Club. I enquired at afew different companies and was contacted straight away by Amy Isaac, who gave me a great quote for the coach. I paid the deposit and then the full payment 4 days before we required the transport. I was getting worried as I hadn’t heard anything about driver details but I was assured that I would hear the day before. I was contacted by a driver named Chris, 18 hours before the journey, confirming pick up details. I would definitely use this company again, although I would advise that the communication and clarification of the driver and trip details are sent sooner to avoid any stress. Thank you.

12 février 2026
Avis spontané
Noté 5 sur 5 étoiles

This is the way to travel

They waited as we were slightly late due to delays. Excellent service, friendly and professional. Would definitely recommend and would have no hesitation using them again.

21 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Brilliant

I had a great experience. It was a school trip to London. Driver was very friendly and arrived on time. The bus was also very comfortable and clean.

21 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Reliable and professional service. Easy booking, clean and comfortable bus, and everything ran on time. Very happy with the experience and would definitely use BusRouteLtd again.

23 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing experience

We hired a party bus for 16 peoples for my 40th birthday. Bluetootj music, disco lights and kareoke. Plus champayne, everything we could need. Communication before trip was brilliant, driver was amazing and nothing was too much trouble. Truly enjoyed our trip and will definitely use again.

17 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Having worked with Busroute for the…

Having worked with Busroute for the past few years, they are very professional in their approach and always put their customers first. Friendly first class service at all times.

16 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Business trip to the UK of a Vietnamese team

I travelled to the UK from Vietnam for a business trip. I booked trips for our team with Busroute based on a recommendation of a colleague. Staff from Busroute was helpful and responsive in arranging the trip and sending quote for us. I didn't had much time to check with them and felt a bit worried before arriving to the UK. It turned out my worry was unnecessary. All the trips were operated exactly as per my request, and it really helped us to have easy and timely travel during our business trip. Their drivers were always on time and professional. The only (minor) point for improvement was the quality of the bus - should it be a newer one, everything would be perfect. However, I also agree that we had a reasonable price for the trip, and I would use Busroute service again for our next business trip to the UK.

24 novembre 2025
Avis spontané

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