Buy A Beam Avis 

Efficient and reliable service. The ordering process was straightforward and hassle-free, and the metal beam was delivered promptly as arranged. Highly recommended.

⭐️ Very poor experience — I would not recommend this company.

I ordered 3 steel beams, each 6 metres long and approximately 600 kg, for a construction project. The biggest problem was the delivery. The beams arrived without a HIAB crane or any suitable equipment to unload them, and absolutely nobody informed me beforehand that I would be responsible for arranging the unloading.

For beams of this size and weight, this is a very important piece of information that should have been clearly communicated when placing the order. If I had known in advance, I could have arranged the necessary equipment and avoided the whole situation.

Unfortunately, when the delivery arrived, I had no safe or practical way to unload the beams. As a result, I was forced to send the entire delivery back, which caused unnecessary delays, wasted time and disruption to my work.

What disappointed me the most was the lack of communication and professionalism. When supplying materials of this size and weight, the delivery requirements should be explained clearly to the customer before the order is dispatched — not left until the delivery arrives.

This experience has caused me unnecessary inconvenience and has affected my project schedule. A simple explanation at the time of ordering could have prevented the entire problem.

In my opinion, this is extremely poor customer service. I would strongly recommend anyone considering ordering steel beams from this company to ask very specific questions about the delivery, unloading arrangements and HIAB availability before placing an order.

Unfortunately, based on my experience, I would not use this company again and I cannot recommend them to other customers.

Easy to get a quote. The steel was ready to collect when stated. Quick turnaround.
Would recommend

Great service, turned up when they said they would and product as ordered

I only bought this beam from buy a beam because the delivery date was when I was available to be on site all day, It was priced nearly £50 higher than another like for like quote. Didn't turn up. I tried calling both the supplier, just getting an answerphone (no returned call after leaving a message and calling twice) and buy a beam where I got an automated line where after a few minutes of answering questions was told there was no one to speak to and was then cut off. I have no idea if or when it might arrive.

Straight forward online ordering process. Having paid £130 for delivery I expected them to arrive on the specified day, not the day after.

Great concept and the people they use are super reliable

Website easy to navigate. Fast delivery. Competitive price. Very helpful delivery driver

The RSJ arrived 2 days early which was OK and better than late but a little warning would have been helpful.
The RSJ was cut to length exactly and the finish was primed to a good standard.
Definitely recommend.

A1 service highly recommended

The service received was excellent and the last minute adaptations were accommodated without any issues. We will certainly use again.

Great price ,great service, just great no more to say

Tod, the manager at Baker Steel, was a helpful and friendly chap not caring that my order was for a very small piece of steel. I will try to use them in future if I can

Great service as always from Tom and his team.

You didn’t send the splice detail to the fabricators you sub contracted the work out to. They delivered the steels with a splice of their choosing which was totally inadequate for purpose and then had to take the beams back. The company, Austin Duvall redid the beams at their own expense and were great about it.

I rang and spoke to Sean. He was very helpful as I’ve never bought a beam before. He did everything he could to make it easy for me and sorted a really early delivery. Couldn’t have been better. The delivery was on time. The gentleman who delivered it was helpful and friendly. Perfect all round.

Difficult to find a local supplier for a small Flitch beam.
Ordered on Bank Holiday Monday and picked up on Friday.
Friendly staff and a great product.
Thanks

Very easy to deal with