BuyGlass.Co  Avis 

289
•
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I can't rate zero stars here but would if I could. Glass ordered and paid for mid-March, Here we are mid-May, and nothing showed up. No replies to any polite emails, no phone contacts ever available.... Voir plus

Noté 4 sur 5 étoiles

Although the delivery day had been postponed our glass arrived while we were away We talked to the driver via 'ring' and he was superb. He offloaded the glass and put it safely round the back of the h... Voir plus

Noté 4 sur 5 étoiles

I would give 5 stars if it was clearly communicated every single piece comes engraved with a company stamp with phone numbers etc. Why do I need to see that nuisance? This may be ok in communal build... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Spoke to Ryan via the online chat option initially. He was very helpful and gave me a deal on the glass I required (3 x bespoke 6mm toughened glass panels to cover new kitchen worktops). Ordered them... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Marchand de verre
  2. aussi dans
  3. Boutique de vitrerie et miroiterie
  4. Fabricant de verre
  5. Installateur de double vitrage
  6. Magasin de verre
  7. Vitrier

Écrit par l'entreprise

UK's Premium supplier of Toughened Glass, Laminated Glass, Printed Glass & Low Iron Glass for Balustrades, Splashbacks, Shop Facades, Structural Glass


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

289 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 10 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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3,3

Tous les avis

(289)

39 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great old school firm

Great old school firm, placed an order for two large double glazed panels to replace my old ones in my patio doors, I needed some advice on size and bar space and spoke to Joel great guy and really helpful and didn’t make me feel like an idiot, glazing turned up in about three weeks from order in perfect condition and fitted straight in and has transformed my doors and all
For a really competitive price, thanks guys especially Joel.

4 février 2026
Noté 5 sur 5 étoiles

Quality

Very helpful and honest when we were told our glass was delayed due to quality control. Atleast it was checked!

3 février 2026
Noté 1 sur 5 étoiles

Not good enough

Lorry turned up with no warning of delivery.
Glass wrong size and thickness.
Awaiting response from BuyGlass.

11 février 2026
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Réponse de BuyGlass.Co

Sorry, the courier went to the wrong address. Was the glass ok once we resolved it with correct delivery. Apologies

Noté 5 sur 5 étoiles

Good quality all round

The order was delivered promptly. The size of the glass was perfect and the packaging of the glass for its delivery was extraordinarily good - I cannot imagine how anything could get broken. The glass itself seems to be of good quality and i would use tgis company again rř

26 janvier 2026
Noté 5 sur 5 étoiles

I'm pleased with the glass itself

I'm pleased with the glass itself, though I didn't hear back from Ryan after buying it. Initially, the service was excellent before payment, but not so much afterward. Good customer service makes all the difference.

26 janvier 2026
Avis spontané
Noté 4 sur 5 étoiles

Star delivery man!!

Although the delivery day had been postponed our glass arrived while we were away We talked to the driver via 'ring' and he was superb. He offloaded the glass and put it safely round the back of the house, He took a lot of trouble to protect it and it was waiting when we got home. We are very pleased with our new table top and the driver deserves a bonus.

13 janvier 2026
Noté 5 sur 5 étoiles

Excellent Product & Service

Needed a last minute piece of glass for a shower screen in a flat we were moving into and the guys and BuyGlass went above and beyond to get it sorted for me.

Their customer services were excellent, the product arrived when they said it would and is exactly what I need. Much appreciated.

19 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

competitive pricing

competitive pricing, accurate information regarding timelines and very thorough packing for shipping

5 décembre 2025
Noté 5 sur 5 étoiles

I would highly recommend Buyglass

I would highly recommend Buyglass , Ryan is absolutely excellent. First class communication all the way through our purchase of toughened safety glass for our dining table. The glass was delivered very well packed and in perfect condition. Thankyou so much 👍

28 novembre 2025
Noté 5 sur 5 étoiles

Highly recommended

Order arrived well packaged and on time. Measurements were perfect and fitted new glass myself without any problems.

Highly recommend Ryan and his team.

3 décembre 2025
Avis spontané
Noté 3 sur 5 étoiles

Great product, poor service

No issues with the products but poor service by the company. Items delivered unpacked (no protection on edges) to the kerbside (not door) on wrong day. It was only the goodwill of the delivery driver who off loaded the 8 individual panes of glass and left them propped up against a tree in the mud that we received these items as ordered.

10 novembre 2025
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Réponse de BuyGlass.Co

Jeremy, thank you for your review. All deliveries are Kerbside and it is not practical or neccessary to package the glass as they are loaded on A frames for manual offloading by the customer. This is made clear in our terms and was reiterated to you when issuing the delivery date and details. You did replay saying you needed this to be offloaded etc but I explained this was not how the product would be delivered at the time. I did explain that you would need labour on site to take the delivery and offload.

Noté 5 sur 5 étoiles

Glass turned Up spot on time as informed…

Glass turned spot on time as informed the delivery driver was top class and a gentlemen Found some of the information sent before hand very strange if I was sent this before I brought the glass I’m w sure w would have brought it it said that if I was not in when t deliver was made it would cost me £200 to have it re delivered bit over the top Anyway that didn’t happen so thanks m p law great service

10 novembre 2025
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Réponse de BuyGlass.Co

Melvyn - Thank you for your review - Just to clarify on the re delivery charge this is in place as the vehicle are loaded sequentially so if say drop 6 is not at the delivery site it may mean 2, 3 or more deliveries behind this glass cannot be made either so can be very costly to us. We inform of delivery dates in advance and the requirement to be on site to offload to try and avoid any such issues. Thanks
Ryan

Noté 5 sur 5 étoiles

Great

Great, ordered two custom measured double glazing panels, perfectly sized and great price. Will definitely use again when needed!

3 novembre 2025
Noté 3 sur 5 étoiles

Happy with the glass but no reply from…

Happy with the glass but no reply from Ryan after purchase before I paid i was very happy with the service but not after.
Customer service is everything

7 novembre 2025
Avis spontané
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Réponse de BuyGlass.Co

Wayne, sorry you feel that way. As far as I know i have communicated with you all along and the delivery date was provided with the glass being delivered on the day as planned, the only email I have not replied to (which i have now) was one from yesterday morning when I was off work. I hope the glass is all as ordered and you can see there was a reason for me not replying to that email. Thanks Ryan

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