Cadac Dometic Avis 

Top notch after sales and a great product

The item arrived in good order and was unpacked and contents checked against the provided parts list, all ok. Began assembling at step one {the dome) when it became obvious it needed something not shown on the parts list or assembly diagram to let the two items be secured together. Couldn't figure out what was required so contacted the help desk and then sent them pictures of what I had. It turns out the diagram had been updated at some point but the one I had been provided was missing a part and an assembly step. They agreed to send the required part which duly arrived and I was able to assemble the item which now works really well and am looking forward to many more barbeques. Very helpfull support staff made the issue easy to resolve.

Meine 0-Sterne Rezension bezieht sich auf eine direkte Bestellung im Cadac Shop.
Vorab ist anzumerken, dass die angegebene Lieferzeit "vor 14.00 Uhr bestellt, innerhalb von 1-2 Werktagen geliefert" nicht korrekt ist. Cadac gibt hier schlichtweg falsche Informationen an, denn diese Lieferzeit hält Cadac nicht ein, da aus dem niederländischen Lager per DPD nach Deutschland geschickt wird.

Unsere beiden Pakete kamen somit verspätet und eines der Pakete deutlich beschädigt an. Hierzu der Hinweis, dass Cadac auch schwere Grills in der OVP belabelt und versendet und diese Kartonage nicht für den Paketversand geeignet ist. Wir haben das Paket nach Vermerk durch den Fahrer dennoch entgegengenommen in der Hoffnung, dass der Grill intakt ist und damit er es nicht wieder schleppen muss.
Leider war der Grill beschädigt und nicht reparabel. Wir haben eine bebilderte Reklamation an Cadac gesendet, was übrigens nur per Mail geht, da man im Shop System als registrierter Kunde keine Produktreklamation erfassen kann, sondern nur auf seine eigenen Kosten retournieren. Die Kommunikation mit Cadac ist eine Katastrophe und besteht aus einer Kombination von "kein deutschsprachiger Mitarbeiter verfügbar" (was auf der Webseite aber anders angepriesen wird) und Antworten wie man würde mir ein Ersatzteil senden, was bei unserem Fehlerbild gar keinen Sinn ergab. Die Reaktionszeit für die nicht hilfreichen Antworten liegt übrigens bei mehreren Tagen. Abgesehen davon wer möchte denn ein schon beschädigtes Gerät, das mit GAS betrieben wird, noch verwenden???

Nach mehreren Wochen war Cadac nicht in der Lage uns zwei Retourenlabels (für zwei Pakete!) zu senden, so dass wir uns einen riesigen Karton besorgt haben und beides sorgfältig verpackt retourniert haben. Die Eingangsbestätigung der Retoure liegt auch vor, aber Geld haben wir noch nicht erhalten.

Wir haben tatsächlich direkt bei Cadac bestellt, weil wir dachten direkt beim Hersteller gibt´s den besten Service und es ist die paar Euro mehr Wert. Das war wohl ein Irrglaube, also beim nächsten Mal wieder ein schneller Preisvergleich und irgendwo online beim Händler, wenn man keinen lokalen Campingdealer in der Nähe hat.

We have had the displeasure of purchasing one of these unusable BBQs. Everytime we use it, it sets on fire. It is completely unsafe. When it arrived it had bent grills and a broken bottom tray. After two uses the gas valves have melted as they are made out of the plastic. The whole thing caught on fire. I have been told it is my fault apparently.

Please do not purchase.

Great products, with an excellent customer service! Would highly recommend them

I have just taken out my Cadac 30 for the season. It will be it’s fourth year and I’m delighted to say I’m as pleased now as I was the first day I bought it. So easy to clean, very useful. I can Pizza, bbq, stir fry, use it as an oven even. Roadside cup of tea in no time. This is a very neat piece of equipment l wouldn’t be without.

Excellent service replacement parts arrived two days after I emailed them

I have the Cadac 40 Citi chef, twice the fixings for the handle have melted and come detached from the lid. This is clearly a design fault, grease and oil stay within the bbq, and collect very close to burner, this leads to excessive heat and causes the plastic handle to melt and also the plastic surround to begin smoking. I cannot buy a replacement handle from www cadacuk dot com - Cadac UK have not responded to my email sent 10 days ago on 20-January. Stay clear of this BBQ brand - product and support is inferior to the well established BBQ brands such as Weber.

Just upgraded my outdoor cooking unit. I was using my old Cadac for over 3 years now while traveling with my campervan and have just upgraded to the newest Cadac Safari Chef. What a blast to cook on! Easy to clean, very light and solid piece of kit. Really nice to share food and make friends while on the road. Definitely going to stick to Cadac!

Utterly disgraceful service and now being totally ignored by the UK MD. My Cadac double burner caught fire from underneath. Thankfully I never leave gas appliances on their own so a disaster was averted. They have the nerve to want to charge a “discounted” amount to buy a new one from them!! Bearing in mind this one had only been used twice, has been inspected by them after they demanded proof of purchase. Not once have I asked for a refund, just have a working and safe version of my purchase. I have written to their MD, Iain Harris and had no response. There is a principle here and I have no intention of giving up.

We have a Safari Chef 30- I bent and damaged the electrode whilst putting it away in the bag. Contacted Customer Services whom initially sent advice sheets on how to bend it back and reposition. I tried that and partially succeeded but it was cracked. As they suggested, contacted CADAC again and they've sent a replacement electrode free of charge. Thank you Cadac, for the excellent customer service.

We had a faulty lid ( loose rivets) I emailed them and within a couplke of days they responed with the news that they had dispatched a new lid. This was accompied with a DHL tracking number due for delivery on Friday past! we stayed in all day .... nothing arrived and not a peep from DHL. Monday still not a peep from DHL and guess what it arrived today Monday!

So Cadac were amazin g a great experiance and we absolutely love our cadac. DHL however did spoil the experiance some what, I know once its in the sytem cadac have little control

After owning my Cadac Grillo Chef 2 for about three years a fault that had developed from new got worse to the point it was unusable. I contacted Cadac and despite it being out of warranty they replaced the faulty parts free of charge. I realise that I should have done something about it sooner, but Cadac warranty dept were brilliant.

We bought the cadac2cook3 gas cooker, we bought it on Amazon through purely outdoors, when we received said cooker the badmto store it in was quite badly ripped and unusable so I e-mailed,purely outdoors sent them the,order number and a photo asking what they could do, they said they would get in touch with cadac as they don’t carry spare parts, we received a new bag from cadac this morning and our cadac is neatly stored away for when we have a trip away, thank you very much cadac for the new bad and thanks to purely outdoors for sorting it for us great service from both companies

Excellent service provided new plastic handles for my Safari Chef 2.
Thank you. 🙏

I have previously posted a review on Cadac delivery. Here I want to recognise what a fabulous BBQ they produce.

We used our new Cadac Carri Chef 40 yesterday. Fabulous. Looks good, easy to assemble, change accessories, use and pack away.

Love it !

This is an update on my previous review.
As my views on what constituted as "Cosmetic Blemishes" was far away from that of the customer service department, being very unhappy with the result of my complaint, I decided to turn to trustpilot.
Within a couple of days of writing my review, I was contacted by the customer services department again who told me that they were disappointed that I had turned to trustpilot. I explained that their lack of understanding was a direct result of this.
Only then was I offered to have my meridian 3 bbq collected and a full refund issued. This was done over the next three weeks and I said that I would write an update to state this. I have changed my experience rating from 1 star to 2, purely to reflect this. It is still disappointing though that this only happened because of this review and still, I would not recommend anyone from buying from their "Recycled" section.

Fantastic customer service. Can’t ask for better !

I unfortunately had an oil fire in my bbq due to over zealous oil marinade 🤣 so all my ignition. Wires had burnt out.

Very happy to buy new ones but could not find the part listed on the website. So emailed customer service.

Super helpful there and actually just posted them to me.

Nice and easy to fit once I followed the instructions.

No more matches for me 🎺🎺🎺

Thanks customer service team 👏👏👏

Brilliant customer service. Sent parts to be replaced with very clear instructions. Excellent service from Cadac

I recieved my cadac cooker but then realised it did not come with the griddle plates as in the photo on the website.
It says on the box they are a optional extra but when you purchase it the option extras don't show the griddle plates.
I contacted there customer service which is a joke.
They said I can return it at my expense which is wrong as the item is not as described in the image they show.
They even put an image in the email showing the same item with the griddle plates.
On there international website it clearly says it doesn't come with the griddle plates but the UK website is different.
My advice is don't buy from this company as the clearly don't care once they sell you the item