Cadac Dometic Avis 

I’d been searching for a replacement grill for my bbq for sometime with no joy. I contacted cadac uk and Allison from customer services got back to me the next day. She supplied me with an invoice for the part I was looking for and it was delivered 2 days later. Amazing assistance, quality part and fast delivery. Thanks Allison and cadac for your help. Thumbs up!

Contacted Cadac for a replacement jet. Absolutely great service - Allison made everything easy and I had the replacement part within two days of my contact email....very efficient !!

I give this company a 1 star for their terrible customer service when something goes wrong.

We all know and understand that on occasions things do go wrong, the reflection on a company and how good it is will what they do the the problem to take ownership and resolving it.

When we contacted them with a problem they were not interested. A new purchase of a grill which came with a cover, the first use revealed a poor seam on this causing it to split open. One would think that a simple apology and a replacement of the offending product, which would probably be minimal cost at trade price, no they made a big deal about it, wanted to see pictures, TWICE, we sent them and they "did not get them" despite the massage being shown as "delivered" so we sent a second set and had no reply, six more messages generated no reply, we gave up as the time and effort was just not worth it.

I guess by not replying they win since we never got a replacement, that however is very short sighted as now we have posted a negative review and will NEVER buy from them again, not only that but we make an active point of tell people how bad the service was, not only on our Vlog but person to person.

Any company that would risk loss of customers by treating brand loyalty this way deserves bad reviews and to lose customers as a result.

Only contacted for advice on converting our existing Cadac or sourcing 50mbar compatible Cadacs but must say the response was excellent and very helpful indeed

Had a problem with cadac safari - after contacting the company they sent a courier to collect it. Within 48 hours contacted me again to say a new base unit would be despatched which I have now received.
Excellent after sales service from a professional company !!

Having used my Citi Chef 50 throughout the summer I can honestly say it’s one of the best purchases I have made. So simple to use, it’s large grill easily copes when we have family get togethers and it’s really easy to clean. We also purchased a Pizza Stone and a Paella Pan as the cooking surface can easily be changed unceasing it’s practicality. Wouldn’t be without it 5 stars 👏🏻👍🏻

Easy to set up and cooks great. Nice addition to the garden.

We purchased a Cadac and when we opened it the lid was slightly damaged, so we contacted Cadac and they dispatched a new lid instantly, which I thought was amazing service. Thank you Allison at Cadac.
Barry

We have a Carri Chef BBQ and we took it on a family camping holiday for the first time this year. There was a large group( 20) of us and we used it to prepare Breakfasts ( sausage, fried and poached eggs, bacon, beans etc) and Evening meals( pizza, fajitas, & traditional bbq food). All cooked really well and there was enough space on the bbq for everyone. We have used it many times over the year and can honestly say it's been well worth the purchase. Fully recommend.

Fantastic product! My son and I went camping and packed up our Safari Chef 2. Great compact size and very versatile when space is at a premium.

Great product and customer service. We had an issue with our Cadac Carri Chef 2 which occurred near the end of the warranty period. After an initial minimal delay in arranging collection the issue was dealt with quickly by the Cadac team and a replacement has been delivered today! The service was fantastic and we are delighted the issue was resolved so quickly and professionally by the very helpful Cadac team.

I have nothing but good things to say. Faulty stem and base wouldn’t come apart. Allison offered to collect the faulty bits and replace them. Collection of the faulty bits was a bit of a problem but in the end she sent the replacement bits before finally collecting the faulty bits. Communication was excellent. Thanks for the service

Had an issue with a faulty accessory. Dealt with promptly and courteously. Replacement sent out quickly 👍

Had a super quick resolution to an issue I had with the lid/cover on CADAC 2 COOK 2 PO. After e-mailing all the details requested I received the lid next day. Very impressive.

Great products and customer service. I've been using the Carry Chef 2 on a weekly basis at home during the summer and the Safari Chef Pro for park visits etc...

Amazing products! I did have a small issue with one of the regulators, I emailed Cadac and got a response then next day asking for more info which I sent. They have now shipped a replacement regulator so I should be back braai'ing before the weekend!

If I could give Cadac a zero star rating I would. Their customer service is absolutely awful. I would never again recommend buying their products.

I had been a big fan of Cadac, until this summer when my relatively new device had a fault. They’ve spent six weeks messing me around, with barely any replies to my messages. There is no customer service phone number (and they wouldn’t provide one when I asked). They said they had fixed my device but sent it back exactly the same as it was and are in no hurry (still) to fix it properly or replace it. The tone of the messages from the warranty dept are brusque - they constantly imply through their tone that they don’t want to know..

NEVER BUY A CADAC PRODUCT, they are not a reputable company.

Great service, customer services went the extra mile by helping me out with a spare part for my grillochef

I bought a cadac safari chef and came to use it for the first time last week on a campsite.

It did not ignite and I had used all my matches up.

I emailed the warranty department and got an auto response saying someone will be in touch. It's been over a week now and haven't heard anything more back.

I would say that's poor and I will not be recommending them. I guess I should have got a camping gaz bbq instead for less money.

I WOULD LIKE TO THANK THE LADY WHO ANSWERED MY PHONE CALL YESTERDAY REGARDING THE PART THAT HAD BROKEN ON MY CADAC SHE WAS VERY HELPFUL AND SENT TO ME NEXT DAY THER IS STILL HOPE FOR CUSTOMER SERVICE YET

Excellent service will definitely shop again and deliver First class