Cadent Avis 

Here go again, bottom of Scotts Hill in Rickmansworth dug up again just 3 weeks after you have just dug it up. Morons !! How do you function as a business, you clearly have no idea WTF you are doing. Refer to my previous review on May 14th.
So just for clarity that's Rickmansworth in Hertfordshire, just in case you send your BS standard reply about 'please send me your name and address so we can investigate' you don't need my address or name just sort it out you complete and utter useless bunch of cowboys and girls !!

We had two separate cadent engineers put the first one was dangerously negligent he didn't fix the problem was distracted and left my home still leaking gas and made my autistic teenager who has no ability to smell and my dog extremely unwell.. He knew he'd done a shoddy job too because he didn't even leave the paperwork when he left. A formal complaint is underway although their customer service chap was barely literate so I'm not overtly optimistic on how that will go in truth.

However the second chap who came cadent was polar opposite his name was Paddy and he was incredibly thorough, kind, considerate, and did go above and beyond to make sure my family and I were safe he also resolved the concern fully and he just could not have done more he's the sole reason I'm giving 5 stars as based on the other two cadet you'd owe me star…..

Another two bit company. Some snotty woman on the phone. Left me without heating and water. Keep making excuses not to repair a leak. This is disgusting. Will have to get British Gas out. A pensioner with health conditions. Honestly the state of the UK now!! Nobody is reliable.

I wish I lived somewhere nice. Like Luxembourg, Channel Islands, Japan, or Singapore. They have good infrastructure and clean safe places.

Hoping pensioners will die without gas supply. They keep trying everything to get rid of us.

I'm still having to pay for the gas though. Even though there is no longer any supply.

Mr Muggins

Cadent engineers were helpful, thorough and professional in their work from start to end.
Except the cost is high in my opinion..

Christopher - 60006129

Excellent experience, our engineer arrived quickly in response to an error made by another engineer fitting a new boiler for us. Christopher was incredibly helpful, going above and beyond to provide advice and get the issue on the road to being sorted. Thank you!

Kirsty turned up with the half hour at night. She put us straight at ease. She did a thorough check and very professional. She was a breath of fresh air. Thank you

Here we go AGAIN!!! these Muppets dig up at A572 Leigh road in Worsley EVERY SINGLE YEAR without fail, sometimes multiple times. Spent hours sat at temporary lights thanks to these lot. Either the infrastructure they are installing is substandard or their 'engineers' completely incompetent!
Get your act together and jog on!!!

Dreadful experience, during installation of new gas pipe, dug up my driveway 3 times. Also dug up pathway and took 3 weeks to fill hole. Gas disconnected for 2 days,after contacting the company they said it would be off for 4 days, before I kicked up a fuss! Dispute going on about damage to my property for 3 months! Too many departments, none of which liaise with each other and don't seem to have anyone in control!

Richard was extremely professional, polite, and helpful throughout the visit. He explained everything clearly and carried out the work efficiently, making us feel safe and reassured. Excellent service from start to finish — a real credit to Cadent. Thank you, Richard!

Perhaps the most chaotic and inept organisation I have dealt with.

Further to my raising a query, an emergency engineer visited and left a physical GIUSP warning notice after isolating an appliance.

A referral was made to SBtM.

The call regarding that eventually came but the operator advised that eligibility for a service was denied. She called back, having apparently changed her mind, indicating that a service could be provided but a repair could not. That was accepted. All very "make it up as you go along" however.

Eventually, a date was confirmed. The engineer walked in, looked at the appliance and deemed it "not worth servicing".

The excuse given was variously "the surround is stuck" (false), and "customer has alternative heating" - little continuity from one Cadent rep to another.

Incidentally, the framing bracket on the corner of an insert is held together by rivets which require removal. In Cadent terms, that means "stuck". It is not an excuse to leave an active safety warning open without a proper technical assessment or conclusion.

As I also pointed out, the Cadent customer code of practice states that they are committed to clear communication and providing enhanced support to vulnerable customers, plus an ethical commitment to "doing the right thing" in addressing customer needs.

The previously noted lack of continuity and cohesion amongst representatives is in clear conflict with the commitment to provide clear communication.

Providing a false premise on which to deny a service is unethical, failed a vulnerable customer on the priority services register and has created unnecessary stress and delay to resolving the issue at hand - not cognisant of doing the right thing" at all.

I have provided opportunity for Cadent to review my formal complaint and they have continued to prevaricate.

I have contacted the Energy Ombudsman and hope to avoid any further nonsense with Cadent going forward.

I was very impressed with the work of OMJ (your Delivery Partner). In particular I found Paul Baggott (Reinstatement Surveyor) of OMJ very kind, thorough and helpful. He made sure that the gas pipe renewal work & reinstatement work at my property was of a high quality and timely.

They are leaving me with no gas supply for 12 weeks as they said nothing they could do bye

Having contacted the emergency gas service about a gas leak, an engineer from Cadent arrived within the hour. He was pleasant, polite and professional but soon decided the problem was above his remit and we would need to contact a gas engineer to complete the job. He then decided, taking into account our ages I expect (late 70's and mid 80's) that he would fix the problem there and then. It took him nearly 3 hours but he was adamant he wouldn't leave until the job was satisfactory to him and to us. This, we find, is a rare quality in workmen these days. His name was Stu Stevenson and he is an excellent employee of Cadent and ought to be acknowledged for his help and determination to see a job through especially for us 'oldies'. Thank you, Stu we are very grateful for an excellent job.

Have totally ruined my brickwork, my floor, racially abused me. Work totally unacceptable. I have not been able to access my drive, my car.

This company is amazing, I still cannot believe how efficient they are. I called them near midnight on Wednesday, they arrived 30 minutes later to inspect and detected a gas leak.
They arrived before I woke up the next morning and worked all day and night until they fixed the leak. Saturday morning they filled the holes and today they came to tidy up. The staff were highly knowledgeable, helpful and polite. Thank you.

EonNext contacted Cadent because our gas pipework was a bit of a problem prior to a new meter being fitted.
An excellent engineer called and sorted out the problem which was very complicated - old house.
We could not have asked for a better engineer. He was patient and helpful. Thank you.

The Cadent Team consisting of Harry and two Dan's, called to move my gas meter on thursday. They worked tirelessly until the job was completed.They overcame a problem with the water service which was very close to the gas pipe.Their job completed i was advised that another team filled in the hole and repaired the drive.
To my surprise on the following day this happened.
The whole experience was first class, i'm so pleased to right this review.

Just had cadent out for a gas leak fantastically quick response and the engineer was brilliant

Hi just wanted to.say when I had .y gas pipes fitted they done an a amazing job an when there was no water the lady called verity helped me to wash my hair has I wasn't able to do it due to my rheumatoid arthritis even though we had to boil the kettle she done a wonderful job thank you very much verity I really do appreciate your help when I needed it he most thank you very very much verity an thank you very much for the cadent gas people who did my gas pipes safely

Called the emergency gas line Because we smelt gas . Operator was polite and helpful and sent a engineer out.samual arrived with in half an hour. He explained the what he and his trainee was going to do. They checked for leaks and found that there was a gas leak they check the system all ok then they went to the empty property nextdoor and found that the leak was coming from there they gained access and made it safe. keeping us updated all the time big thanks to the lads and cadnet for all the help