Cadent Avis 

Excellent service recieved today, did not get the gents name but super friendly and got the job done for us! great job!👌

Your service was excellent you came within the hour sorted the problem.
The phone staff also excellent a quick to get correct depart ment

Extremely disappointed with the service from Cadent. Our gas supply was disconnected due to street repair works in Luton, and we have now been without gas for cooking, heating and hot water for over 3 days.
We called Cadent twice on the first day and 5–7 times the following day. Every single time we were told a supervisor would call us back — not once has anyone actually called back. No engineer has been sent, no timeline has been given, and there has been zero proactive communication about when this will be resolved.
For a company responsible for essential gas infrastructure, this level of unresponsiveness is unacceptable, especially when households are left without heating and hot water for days on end. We're now having to escalate to Ofgem and the Energy Ombudsman as Cadent have given us no other option.

They done works outside last September 25, and had to enter my property to turn off my gas meter, and when works had finished to enter and turn it back on. When they turned it on I said to him “ is there anything I need to do or anymore you need to do “ and he said “no it’s all done “ and then left. June of 26 I had to have my gas meter switched off because I needed some work done in my gas cooker, the gas engineer who was working on my cooker said “ did you know you had two leaflet’s left on your gas meter advising you to get an engineer out because you don’t appear to have earth bonding “ this is very dangerous and a legal requirement and was a gas safety warning leaflet! And says on the leaflet I should have been handed it and made aware! I have recently been in touch with cadent about this, and I have been told the managers will be informed. Basically poo hooing it! This has put me and my family at risk! Bad unprofessional useless shoddy workmen!!

We have been without gas since 7:00 AM this morning due to the ongoing gas pipe upgrades in our area. Despite making several calls throughout the day, we have not received any clear answers or updates, leaving us unable to cook or have access to a warm shower.
This work was originally meant to be completed by 3rd July, yet it is still ongoing. Monday was effectively a write-off, as we were informed that the majority of staff were unavailable due to the football, which is extremely unprofessional.
I have now been told that my vulnerable husband may have to wait until tomorrow if we do not receive a response by 8:30 PM this evening. This is completely unacceptable. We urgently require a clear update and immediate resolution.
Sadly, there appears to be no sense of urgency when it comes to supporting vulnerable customers, and based on this experience, I would not recommend using this company.

The street had to have the pipes changed recently and even though the work was done Cadent had no respect for people’s time, property or jobs.

Had the time of first visit changed 3 times on the day they should have come (had to move my work around). When they came they had no respect for people’s working from home. We was without gas overnight because the place they get the parts closed at 5 and they only sent the engineer to turn the gas back on after 6, then realised the part wasn’t working. When I raised the issue of no hot water, the engineer joked (I hope and think) ‘do you like cold showers then?’.
When they came back to shut the whole street off the next day. They shut it off at 8;30am, heard nothing until 8pm when I had phoned twice to find out if the engineer is coming. They came at 9:40pm.

Cadent really need to work on communication and respecting people’s time. If I was shown a modicum of respect throughout this, I would be less disappointed and angry with the company. At this point I would not let Cadent into my house ever again.

My Ref 33431977
The performance of the whole team was impressive, They worked hard to dig trenches and remove concrete to lay new pipe to my now moved gas meter, once they had finished over 2 days it was as though they had never been there, Neat Tidy one of the best team of workers I have seen for a longtime. You should be proud of your Teams.

I just wanted to thank the amazing staff and contractors of Cadent who have gone out of their way whilst we and many houses in our area have no gas.

Just to name a few of those that have gone over and beyond from providing information, guidance, products to help us as well as those that are working throughout the night to resolve the issue as quickly as possible.

Thank you Amie, Grace, Grant, Simon, Chris Spencer, Jack Gill, Alexandra Nixon, Stacey Reacord and Peter the contractor. We have a young child and a elderly bed bound parent so your help and kindness has been invaluable.

We really appreciate all that you have done and do, it makes a massive difference in our lives. Thank you ever so much.

Had no gas supply, engineer from our supplier diagnosed a fault with the supply to the building
Cadent engineer came out & tried to restore it, eventually failing But stating a repair team would be with us as soon as possible the next day (Saturday)

Stayed in all day, heard nothing.

Eventually rang Cadent, got passed to the emergency line who Were helpful and found out nothings booked until Monday. I had heard NOTHING from Cadent direct regarding this.

So we not only wasted a day but have no gas or hot water for an entire weekend. And nothing was said to us about this.

Cadent came in response to a gas leak on meter, the 2 operatives who attended were polite efficient and answered my questions, I was very impressed with their work efficiency and customer service interaction..well ✔️ 👍 done

Useless

Cadent gas have been doing work in b60 4au for the past week . I have asked both the guys on the job and by phone to move the sign at the top of my drive as cars keep parking over it and making it impossible to get out of my drive to no avail. Absolutely useless .

Disgusting company. Have a mandate for two way traffic lights on a road local to me and they have decided to close the road entirely with next to no notice resulting in chaos on surrounding roads. Everywhere they go is a nightmare. Temporary lights ( if you are lucky) or complete road closures. Shocking people.

I had wanted my gas meter moved from the middle of my kitchen to outside for years but I was overwhelmed at the thought of it being a huge job and I put it off. I eventually paid for it and it was absolutely seamless. It was the most straightforward thing I have had done. The service was absolutely fantastic and they made it seem so simple. The moving of the gas meter was done in a day. They had to did up a small part of my driveway which is imprinted concrete and I had wrongly assumed that they would just tarmac the driveway they had dug up, but no, they actually filled hole up with imprinted concrete . The guys did a fantastic job. I just wish I had known sooner at how easy it was. Thanks Cadent.

I am currently trying to arrange a gas connection to my property and have been informed that I require a survey. However, both the property in front of mine and the property behind mine already have gas connections, so I am struggling to understand why a survey is necessary in my case.

What adds to my frustration is that, when completing the application form, I am being asked to provide a significant amount of information that I would have expected the surveyor to determine. Given that the survey costs over £650, it seems unreasonable to expect a homeowner to answer technical questions that many people simply would not know the answers to.

It took me some time to gather the information requested and decide on a meter type. Surprisingly, the survey does not appear to include any guidance on which meter is suitable or where it can be installed. I had assumed that the purpose of the survey was to assess the property and provide advice on matters such as meter location, meter type, and connection requirements. Instead, I seem to be expected to make these decisions myself.

During this period, my daughter-in-law went into premature labour and I was also working away from home, so completing the application was understandably not my highest priority. I have since discovered that non-standard connection forms expire after 28 days. This was never made clear through the process. Despite the fact that Cadent already hold the information I previously submitted, I am now required to complete the entire online form again.

Overall, the process has been extremely frustrating and unnecessarily complicated. I expected the survey to provide professional guidance and support, but instead I need to pay a substantial fee while still being required to source technical information and make decisions that I believed the survey was intended to help with.

To make matters worse, I raised these concerns as a formal complaint. That complaint was subsequently closed without addressing or answering any of the questions I had raised. I am now being told that I must complete the full enquiry form again, despite having already provided the information previously. This means spending more time and effort resubmitting duplicate information, which serves no obvious purpose and only adds to the frustration of an already lengthy and confusing process.

One would expect to feel safe after their visit and checks… but seems like they are not able to do their job properly.

I wanted to say thank you to Cadent Gas for attending an emergency callout within 40 mins this morning due to Gas issue in the house. We had an engineer called Fikri, who showed great care to get our stiuation resolved.. he called our energy provider and told them they needed to get an emergency engineer out to get us back online, as we have a one week old newborn baby. He also got us a food voucher to ensure we had food available in the house until the issue was sorted. Great guy, very thankful for his care and attention.

Very professionals,
Kind and fast, Especially Matt Lines from MOB Department who is a legend,

We had notification that our gas pipes were to be replaced with plastic. My wife is registered as a vulnerable person with this so called company. They startedon the Monday, promising that it would be completed on friday.
They back filled but didn't tarmac. So they said it would be Monday or at the very latest Wednesday. Guess what? I am still waiting while other properties have been completed!! I am struggling to get my wife into the car for appointments but after speaking to them they just do not care!!

I recently changed to smart meters. My provider changed but also informed me that the emergency control valve was in an incorrect position. He reported that to Cadent and the Cadent engineer arrived within the hour.
The valve was upgraded, but he measured a minute amount of gas escape. He explained that from the providers engineer's point of view, it is within the legal limit. However, from Cadent's point of view, thus escape must be identified.
Luckily this error was identified almost immediately and the meter was rectified.
Thank you for taking this extra step.

Horrible people to deal with. A while back had a case pending due to negligence from their own team to which they failed to put out a sign on a public road to which it flew off and hit my car. They weren’t no help at all and tried to say I’d do that to my own car which is ridiculous. Don’t trust them at all and make sure if you need to back your case you’ve got outstanding evidence. Instead of admitting their mistakes they lie to keep their company and staff happy and safe which is very very wrong