Cady  Avis 191

Zero stars! Do not recommend. Some of the photographers for my daughter seemed to be in training. Photo shoot took tooo long - 3 hours with some wait time in between each scene. The cherry on top is the OUTRAGEOUS pricing. Complete and total rip off. They charge ~$1100 for the digitals (including cap and gown). No prints no nothing. They also spam you like crazy with a bunch of emails and text messages. Very dissatisfied and disappointed.

To begin, I want to recognize the positives. The studio setup was impressive, modern, well-organized, and clearly designed to make students feel confident and special. The added services like professional hair and makeup, as well as the option for both in-studio and off-site destination shoots included in the higher photo session package, are definite strengths of CADY’s offerings. The overall production quality was excellent, and the photographers and makeup artists were professional and engaging.

That said, I ultimately chose not to purchase any additional photos because I feel CADY’s pricing is excessive and not family-friendly. It was disappointing to learn that the video reel they put together for parents couldn’t be purchased on its own. They made it so you had to commit to an expensive package to get it. This lack of flexibility in pricing and photo packages feels more like a high-pressure sales strategy than a service built around the needs of families.

What concerns me most is how heavily CADY’s model plays on the emotions of parents. By marketing their services around once in a lifetime milestones like graduations and then offering payment plans, they create an environment that encourages overspending. In many cases, this may exploit lower income families who feel compelled to make financial sacrifices just to preserve memories of their child.

I believe memories should be affordable and accessible to all families, not treated as luxury purchases. While the quality of your work is strong, the business approach feels more focused on maximizing revenue than supporting families during meaningful moments.

Getting a child’s once in a lifetime pictures taken professionally should be an affordable option to all parents, not just some.

At first, I truly thought everything was going well. I was led to believe from the beginning that this would be a personalized experience—that I would have access to all of my daughter’s photos and be able to choose the images we wanted before anything was edited. That turned out to be completely false.

Not only did they cancel the original school photo session twice—despite my daughter paying a $40 session fee—but I had to be the one to reschedule and move her session to the studio because of their failure to follow through. That fee should be refunded immediately.

Then came the biggest disappointment: the photo they selected for us was one of my daughter with her back turned. She took multiple poses, yet we were only given 10 edited images, and we were not allowed to view or choose from any of the other pictures taken during her session. When I asked about it, I was told they choose the pictures they want to use, and customers are not allowed to see or select any others. That directly contradicts what I was told when I paid—that the choice would be mine.

To add insult to injury, my support ticket was closed without any resolution. No explanation. No accountability. Just silence.

This was supposed to be a cherished moment for my daughter and me, and instead, it’s been a frustrating and disappointing experience from start to finish. I will be informing every school I work with—and have worked with—about how this company misrepresents itself and treats paying customers.

Do not trust the promises. Do not waste your money. Go elsewhere if you want to be respected as a customer.

The studio was out of town, and did not offer equal opportunity for pictures to all students. The quality of photos was low at best and they are overpriced. So disappointed that our school went with them. I got no senior pictures.

It was very efficient and they gave amazing pictures

The price on the packages are too high, I called to get some Cap and Gown pictures, and turns out they only keep records for one year. so all is lost. They take advantage of the sentiment for the student and special moment. it is a good thing that the school move on from them and found another company. because tCady truly is horrible.

I joined CADY as a Business Development Representative excited to represent a reputable school photography company in my hometown of Miami. I was especially enthusiastic about being the new face of senior photography and was assured that a studio would be opened in a safe, convenient, and appealing location — something I communicated confidently to schools across the region. After more than six months of outreach and relationship-building, I was shocked to learn that the proposed studio location was far from what had been promised. Instead, the address being included in school bids was in one of the most dangerous neighborhoods in Miami — ranked #4 in crime — situated next to a gun shop, liquor store, and a dirt lot used as parking. This location was neither safe nor acceptable for students, families, or school staff. This felt not only like a betrayal of trust — both mine and the schools’ — but also a strategic misrepresentation. The "Miami studio" I had been confidently selling to schools was never truly under consideration. I later learned that the real plan was to funnel students to a Miramar location or conduct sessions on school campuses, which was never disclosed to me during the hiring process or initial onboarding. Despite my dedication, once I gave notice of my resignation, I was asked not to return and was denied the opportunity to complete my two-week notice professionally. Additionally, employees are required to sign a non-compete agreement that restricts working for another school photography company for three years, making it difficult for professionals to continue in their field. To make matters worse, I was not the first to face such issues — I was reportedly the fourth or fifth representative in just two years for the Miami market. In my experience, CADY has not demonstrated a true understanding of the unique needs of Miami’s schools or communities, which ultimately hurt the very relationships I worked so hard to build.

way overpriced and misleading when buying packages, they stated ALLA INDIVIDUAL PICTURES in the package and yet they give you 1 picture 1 PICTURE FOR $80 really?

Overpriced photos outweigh the few benefits this company offers. They take advantage on the sentimentality felt by parents when getting their child’s senior photos, roping them into $200+ packages. Awful experience, should not be required by any school or district for yearbook photos. Do not pay for their packages. Wait until they give you the previews with the watermarks, screenshot and put it through a watermark remover AI. These frauds deserve none of the money they “make”.

Flawed ordering system!! IF YOU WANT TO TALK TO SOMEONE ABOUT YOUR ORDER GOOD LUCK - YOULL BE SENT TO AN OVER SEA ANSWERING SERVICE WHO DOES NOT HAVE THE POWER TO ADDRESS/ RESOLVE YOUR ISSUE - INSTEAD THEY WILL SUBMIT AN EMAIL TO THE PERSON WHO CAN AND YOU THEN HAVE TO WAIT FOR A CALL BACK. MY ISSUE - THE ORDERING IS FLAWED.
I received and email to put in a order.
I placed the order but noticed it had my daughter dad (ex) as the account holder YET the email link was sent to my email account. - ODD -
I corrected the address that I want the pictures sent to. BUT was not able to change the name SOOO it was addressed to my ex.
THEN. my package came with a digital photo and video - THAT was sent to HIM and in order for me to have access to it, HE NEED to call - then they would need to submit a ticket then have that ticket go out... BIG ISSUE - we aren't on talking bases so now he has the digital photo/ video that I PAID FOR. MAIN FLAW was that I was not able to change/ input the email address AND I was not able to change he name my photos are addressed to YET... The email I received to purchase pictures was sent to my email BUT was linked to his account.

I'm concerned that despite paying for the yearbook, the photographer is fully booked and unresponsive,leaving our son without a picture to commemorate his year with classmates. As a parent,this is a significant keepsake. I hope the coordinator, admin, and administrators can revisit their process to ensure all students are included in future yearbooks.

Don't use this company. Everything is overpriced. Im trying to pay the cheapest for my package online and it keeps trying to charge me 290.00 for additional photos. The photos are not even all that and definitely don't choose the outdoor rustic scene because that was horrible my son's photos were a disaster I would have came out cheaper letting someone else do them then pay a high price because they are established.

Everything from beginning to end is overpriced photography subpar. Go find your own photographer don't say I didn't warn you

As a positive, the photographer was nice… but this is the only positive. I found them to be overly priced for the quality of photos that you get. It’s almost like they were taken with an old-model iPhone. It was poorly organized as well. I was surprisingly disappointed by the overall experience.

The photos cost way too much for such a low effort operation. Can't believe after spending so much on the regular photos, the cap and gown photos cost a lot more, basically scamming us.

Just went to a Zoom presentation.
The presentation went well. I want to Thank Ceana for this experience.

what an absolute scam and monopoly for your kid's senior pictures. We spent a bunch on a session at school, they never let my kid change into their other clothes.. Black and white pictures resolution so bright they washed his face out.. The they have the nerve to send us all the terrible pictures in the mail asking for 100s of dollars. Its laughable. Returned and hiring an actual professional photographer

Honestly, the pricing for Cady is insane. You pay a sitting fee for grad pictures that don't include cap and gown. Pictures are expensive as hell and THEN they send you an email stating the cap and gown pictures are ready and you still have to pay exorbitant fees for this. You guys are truly ridiculous! This is completely taking advantage of people.

It's the pricing way to expensive. Don't get me wrong I like for my child to have the memories but cost of things today.

Wish I could give zero stars! This is literally THE WORST customer service experience you will EVER have. You will pay $199 for the most chaotic photo session imaginable. Our session lasted 3.5 hours because the lines were so long, there were so few people helping, and so few photographers. It was an absolute mess! Then they held the pictures hostage for over 12 weeks (many failed appointments to see them). I hope THAT EVERY SCHOOL DISTRICT drops this company. Senior year is important and we should not be forced to use this company as parents. Finally, when I was able to see the pictures, the prices started at $399.00. What family can afford this as the ONLY option. Shame on everyone associated with this company. I honestly do not know how you sleep at night. Cady should be run out of Atlanta without exception.