Campbells Caravans and Motorhomes Avis 

A mechanic in dirty clothes did the hand over of the new van - not a good start! Then we had other men interrupting the hand over with minor points, then finally we were told that our 6 year old trade in had 25% damp! However, when the mechanic showed me the problem, it had jumped to 50%! Very suspicious. Then his manager knocked £400 off our trade in price! (Strangely, this figure exactly matched the amount of money Campbells had lost out on during the negotiations!) What can you do, they have you over a barrel. It had been serviced two months earlier and the highest reading anywhere was 8% - it has left a very sour taste in our mouths and we will not use Campbells ever again.

Purchased a Lexon 560 Jan 2016. Within 4 months we reported numerous faults including interior lights not working 3 times, high level exterior lights cracked twice, the wet locker let water in, the heater emits a foul smell and to top it off we have damp. I complained to Campbells recently as its now June and the damp has not been repaired. I asked for their complaints procedure and was told "our complaints procedure is simple, you have complained and I will do my best to sort it". That was 2 weeks ago and I have heard nothing since. I have asked for a replacement van but was told "you have used it so you would have to trade it in". The van is clearly not fit for purpose as is their after sales manager. all they do is blame Lunar - my contract is with Campbells but getting them to resolve my issue is impossible.

On 27/1/2017 my wife and I placed an order with Campbells Caravans at Lostock Hall, Preston for a brand new Lunar Clubman Sb caravan to be built during March 2017 to be ready early April.

On 6th April, 2017 being the collection day I authorised payment of the outstanding balance (having paid a deposit on ordering) in the belief and on the understanding that it was payment for the purchase of a new caravan having been built in March 2017 as ordered and as per the agreed and signed contract.
 
We didn't receive the caravan we had ordered - they switched caravans. Instead we were given one having been completed 12th October 2016 which had been stood in their compound since 11th November 2016 and throughout the winter. vin no. SGLSOOOLUH1036259. They didn't tell us of the switch but kept quiet about it.
 
The dealership requested and took payment in the full knowledge that we were not receiving the caravan we had ordered and believed we were collecting.

It was dirty and had several faults despite being assured it had received a thorough valet and PDI.
 
The gas and electric certification only had 6 months left on them.
 
We sussed what they were up to and complained. We were treated disgracefully. We received no apology or compensation and their attitude was reprehensible.
 
As Campbells were in breach of contract we were able to get our money refunded in full. Their cavalier attitude was such that they even breached their own terms and conditions.
 
The experience has caused great distress. We are not youngsters!

We sold our old caravan having owned it for 17 years to make way for the new one and are now without a caravan.

This has been the worst retail experience in my 60+ years.

Everything I have said is well documented, truthful and accurate. Campbells are fully aware and have my complaint fully on record. I have authorised Trustpilot to notify Campbells of this review.

As Campbells are a Lunar dealer I have notified Lunar.

Unbelievably Campbells are a National Caravan Council (NCC) approved dealer.

In refusing compensation the director of Campbells said, and I quote "I stated in previous emails that your assumptions where incorrect and that I felt there where no grounds for a compensation"

My advice is to avoid Campbells Caravans.

Footnote. We have since bought a motorhome from TODD'S Motorhomes who are just around the corner. What a difference! Thank you Todd's. :-)