capellisport.com Avis 1 241

TrustScore 2.5 sur 5

2,6

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ordered our son’s soccer uniforms more than four weeks ago. A week ago we received an ups notice saying a label had been created, but as of today there is still no update or movement on the shipment.... Voir plus

Noté 1 sur 5 étoiles

Horrific experience working with Capelli. They messed up our entire travel team’s uniforms and repeatedly sent me the wrongly designed logo on two shirts I purchased. Very bad communication as well. T... Voir plus

Noté 3 sur 5 étoiles

I find it infuriating that the company does not offer free shipping on uniform kits, especially when one is spending over $500! Also, the coupons/discounts they provide on regular store purchases excl... Voir plus

Noté 5 sur 5 étoiles

Saw a friend of mine with a backpack from Capelli, and I decided to order a backpack of my own. The delivery was quick and the backpack feels super high quality. Love it!

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements de sport

À propos de capellisport.com

Écrit par l'entreprise

Capelli Sport is a global multi-sports brand from Manhattan, New York, specializing in team sports.

With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.

Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.

Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 89 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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Noté 5 sur 5 étoiles

Comfort and Style

Capelli got recommended to me by a friend and I bought their Boxy Tee. Really comfortable and stylish.

25 juin 2026
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Réponse de capellisport.com

HI Amy,
Thank you for your wonderful review! We're so happy to hear you're enjoying your Boxy Tee. Thanks for choosing Capelli, and we hope you continue to love it!

Noté 5 sur 5 étoiles

Quality and Service

Saw a friend of mine with a backpack from Capelli, and I decided to order a backpack of my own. The delivery was quick and the backpack feels super high quality. Love it!

24 juin 2026
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Réponse de capellisport.com

Hi Jeffrey ,
Thank you so much for your kind words! We're thrilled you're loving your new backpack and appreciate you choosing Capelli. Enjoy!

Noté 1 sur 5 étoiles

Month-long delay, no uniform in sight

Ordered our son’s soccer uniforms more than four weeks ago. A week ago we received an ups notice saying a label had been created, but as of today there is still no update or movement on the shipment. Our son’s first tournament is in four days and no one on the team has received their kits yet. So we have to buy additional colored shirts and tape the kids’ numbers to the back. Considering how terribly expensive Capelli’s is, it’s unacceptable to have to be buying back up shirts when we bought the kits a month before the first game.

27 mai 2026
Avis spontané
Noté 1 sur 5 étoiles

Still have not gotten my jersey

I ordered on May 19th and never got my order or tracking number it is now June 10th and my game is on the 15th Order#95514. I just want to know where it is! Customer service will not tell me

10 juin 2026
Avis spontané
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Réponse de capellisport.com

Dear Mitchell,
We sincerely apologize for the delay and subsequent cancellation of your order.
We experienced unforeseen issues with the availability of the Jersey you purchased, which led to the delay and eventual cancellation. A full refund has been processed, and a discount code was provided for the inconvenience.
We value your feedback and your business, and we hope to have the opportunity to serve you better in the future.

Noté 5 sur 5 étoiles

Llegaron a tiempo como decían

Llegaron a tiempo como decían , el material de las camisas muy fresca especialmente para este verano se ocupa .. todo muy bien la verdad. Gracias !!

2 juin 2026
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Réponse de capellisport.com

Hi William ¡Muchas gracias por su maravillosa reseña! Nos alegra saber que está disfrutando de sus nuevas camisetas, especialmente para la temporada de verano. Agradecemos sinceramente su apoyo y nos complace que haya tenido una gran experiencia con nosotros. ¡Disfrute de sus camisetas y gracias por elegirnos!

Noté 1 sur 5 étoiles

Worst club ever

Worst club ever. The total of mandatary uniform are over $400(one Jersey costs over $80) . They are robbing us. Please offer us more reasonable price.

3 juin 2026
Avis spontané
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Réponse de capellisport.com

Hi Grace,
We’re sorry to hear about your experience. Please email your order number, full name, and the email address used for the purchase to customerservice@capellisport.com so we can review your order and help address the issues you encountered.

Noté 1 sur 5 étoiles

Awful experience

It’s much easier to list what went well. The only thing that seemed to work was their speedy charging of my credit card. Every other aspect was disastrous. Shame on this horrible company and shame on the club (Highline Premier FC) for agreeing to all of this garbage.

1 juin 2026
Avis spontané
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Réponse de capellisport.com

Hi,
We’re sorry to hear about your experience. Please email your order number, full name, and the email address used for the purchase to customerservice@capellisport.com so we can review your order and help address the issues you encountered.

Noté 1 sur 5 étoiles

Horrific experience working with…

Horrific experience working with Capelli. They messed up our entire travel team’s uniforms and repeatedly sent me the wrongly designed logo on two shirts I purchased. Very bad communication as well. Took a month to receive the “replacement” that was in fact, the wrong order yet again. DO NOT work with this company unless you want a headache.

30 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Brand

Fantastic Brand! Love the products!

19 mai 2026
Avis spontané
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Réponse de capellisport.com

Hi Ismael,

Thank you for your kind words and support! We are so happy to hear that you love our products.

We truly appreciate your feedback!

Thank you.

Noté 1 sur 5 étoiles

Poor customer service

Poor customer service, not attentive to my concerns.

26 mai 2026
Avis spontané
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Réponse de capellisport.com

Hi, We are sorry to hear about your experience.

Unfortunately, we are unable to locate any details based on the information provided in the review. Please reach out to our Customer Service team at Customerservice@capellisport.com with your order number and additional details so we can further review your concerns and assist you accordingly.

Noté 3 sur 5 étoiles

I find it infuriating that the company…

I find it infuriating that the company does not offer free shipping on uniform kits, especially when one is spending over $500! Also, the coupons/discounts they provide on regular store purchases excludes so many items (even socks and shorts?!!), what is it even good for?

12 mai 2026
Noté 4 sur 5 étoiles

Capelli Revised Review

Update to My Previous Review

I originally posted a review back in early May expressing my disappointment with Capelli Sport’s uniform exchange policy after receiving a youth uniform that was significantly oversized and appeared to have no exchange options available.

Since then, I was contacted from Capelli Team, who took the time to review my situation and work toward a solution. I’m happy to update my review and say that Capelli ultimately agreed to exchange my daughter’s jersey for the correct size, and I truly appreciate the effort they made to make things right.

While the ordering and sizing process can still be frustrating—especially when purchasing youth uniforms online—I do want to give credit where it’s due. Capelli listened to the concern, responded professionally, and helped resolve the issue.

My advice to parents is to carefully review the sizing charts, double-check measurements, and confirm sizing before placing an order. The exchange process isn’t necessarily simple, so it’s worth taking the extra time upfront. However, if you do encounter a legitimate sizing issue, I would encourage you to reach out to Capelli directly. Based on my experience, they may be willing to work with you to find a solution.

Thank you to the Capelli team for taking the time to address my concerns and turning a frustrating experience into a positive one.

11 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Shipping was fast and accurate

Shipping was fast and accurate. Order process went smoothly.

11 mai 2026
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Réponse de capellisport.com

Hi Liu,

Thank you for your feedback! We’re glad to hear your order arrived quickly and everything went smoothly.

We appreciate your support!

Noté 1 sur 5 étoiles

Terrible Quality, Terrible Timeline, Terrible Customer Service

We waited two months for the first half of our order and four months for the remainder. One of the shirts came unraveled at the hem as soon as it was washed the first time. We received incorrectly sized belts (so large that they are unusable for years to come), and due to the wait, I had to repurchase them from another store so we would have them for our season. I was told I cannot receive a refund because the items were mandatory for our team. We also did not receive two hats from the order - or a refund for those items. We do not recommend.

21 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Horrible doesn’t even begin to describe…

Horrible doesn’t even begin to describe this company. Orders go unfulfilled for months, emails are auto responded to and not answered if they do answer it’s with ZERO information pertaining to the specifics of your order or how they plan to make it right. Their customer service line never answers and you get caught in a transfer loop because voicemail is full. We have a large baseball community and I will be making absolutely sure we don’t ever use this company again.

20 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Fast delivery

Fast delivery

10 avril 2026
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Réponse de capellisport.com

Hi Sergio,

We truly appreciate your feedback! It’s great to hear that you’re satisfied with the delivery speed.

Noté 5 sur 5 étoiles

I appreciate the quality of their…

I appreciate the quality of their products. Recommend the brand if you’re looking for performance clothing.

6 avril 2026
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Réponse de capellisport.com

Hi Thomas,

Thank you for your kind review! We’re glad everything met your expectations and truly appreciate your support.

Noté 5 sur 5 étoiles

I like the fact that capellisport is…

I like the fact that capellisport is making an impact on all sports, especially at the youth level.
There products are attractive and reasonably priced

17 février 2026
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Réponse de capellisport.com

Hi Maurice,

Thank you for your wonderful feedback. We’re proud to support athletes across all sports, especially at the youth level, and it’s great to hear that you find our products both appealing and reasonably priced.

We truly appreciate your support.

Noté 5 sur 5 étoiles

Capelli Nations Cup

My daughter had the opportunity to participate in the first Capelli Nations Cup 5v5 tournament and I cannot say enough about what a great experience it was. The tournament was well organized and the energy was electric. Loved the DJ and the merch! Well done Capelli!

3 avril 2026
Avis spontané
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Réponse de capellisport.com

Hello,

Thank you for your wonderful feedback! We’re delighted your daughter enjoyed the tournament, and we appreciate your positive feedback on the event and the merchandise.

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