Ordered our son’s soccer uniforms more than four weeks ago. A week ago we received an ups notice saying a label had been created, but as of today there is still no update or movement on the shipment.... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Horrific experience working with Capelli. They messed up our entire travel team’s uniforms and repeatedly sent me the wrongly designed logo on two shirts I purchased. Very bad communication as well. T... Voir plus
I find it infuriating that the company does not offer free shipping on uniform kits, especially when one is spending over $500! Also, the coupons/discounts they provide on regular store purchases excl... Voir plus
Saw a friend of mine with a backpack from Capelli, and I decided to order a backpack of my own. The delivery was quick and the backpack feels super high quality. Love it!
L'entreprise a répondu
À propos de l'entreprise
À propos de capellisport.com
Écrit par l'entreprise
Capelli Sport is a global multi-sports brand from Manhattan, New York, specializing in team sports.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
Coordonnées de contact
2,6
Bas
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de capellisport.com
Hi Paul,
Thank you for sharing your experience! We’re pleased that you found the website easy to navigate and that your order arrived quickly.
Réponse de capellisport.com
Hi Jon,
We truly appreciate your feedback! It’s great to hear that you’re satisfied with both the product quality and the delivery speed.
Not friendly
I didn't find the website or sizing customer friendly. The Oakville Soccer Club made me order from you for this overly expensive kit. The quality is definetly not a Puma or Adidas quality.
3 mars 2026
Awesome quality! Would recommend!
The slides were too small for me but fit my son and he loves them, I’d say order on the larger side of what you think you need. The shorts were perfect and I’ll probably buy a few more pairs at some point. It’s what I’ve been looking for and such amazing quality with pockets and good length too!
20 février 2026
Réponse de capellisport.com
Hi Tara,
Thank you so much for the amazing review 🤍
We truly appreciate your recommendation.If you ever need sizing guidance before your next order, please contact our Customer Service team at Customerservice@capellisport.com — we’ll be happy to help! 😊
Great experience
Small hiccup at the beginning but Capelli customer service jumped on to solve the problem.
Very happy
1 mars 2026
Réponse de capellisport.com
Hi Michelle,
Thank you so much for the feedback! 🤍
We truly appreciate you taking the time to share your experience.
Limited supplies in terms of items to…
Limited supplies in terms of items to purchase. With that said, all that we did order arrived promptly and all orders were correct. Thank you!
20 février 2026
Réponse de capellisport.com
Hi Jason,
Thank you so much for your thoughtful feedback! We truly appreciate your understanding regarding the item availability. We're really glad to hear that everything arrived promptly and correctly — that’s always our goal.
Thanks again for your support!
Great stuff
27 février 2026
Réponse de capellisport.com
Hi Jose,
Thank you so much for the 5 stars and for taking the time to share your feedback.
We truly appreciate your support!
Only the socks are not as soft as last…
Only the socks are not as soft as last year, anything else are good, especially the delivery.
19 février 2026
Réponse de capellisport.com
Hi Iris,
Thank you so much for for sharing your honest feedback 🤍
We’re happy to hear you were pleased with everything overall — especially the delivery! We do appreciate your comment about the socks n and we’ll be sure to share this with the relevant team for review.
Thank you again for your support!
You sizing is not accurate for the…
The sizing is the new men’s small shorts fit much shorter than the previous youth size and are not consistent with growth patterns. I reached out for a replacement and Capelli agree to send new shorts in men’s medium.
18 février 2026
Réponse de capellisport.com
Hi Diane, Thank you for your feedback. We understand how important consistent sizing is.
We’re glad our team was able to assist and arrange a replacement with the men’s medium shorts. If you need any help with sizing in the future, our customer service team will always be happy to help. We truly appreciate your support!
Réponse de capellisport.com
Hi Roy, we’re so glad you found the shorts at a great price! 😊
Thanks for shopping with us and for sharing your feedback — we hope you’re enjoying them!
My Online Buying Experience
My Online Buying Experience
My online buying experience was generally ok. Capelli products are of good quality and the items arrived within the timeline communicated to me.
However, my two issues were as follows:
1. The workflow with regards to being able to select one item at a time is a bit cumbersome. I tried to purchase a replacement item for an item I had returned and it wasn't as intuitive. I ended up having to email Capelli support.
2. I may be wrong but inventory seems to be low for some items. I've wanted to purchase one of the hats but I keep getting a message informing me that it isn't available.
16 février 2026
Réponse de capellisport.com
Hi Robert, thank you for the thoughtful review. We’re glad to hear you’re happy with the product quality and delivery timeline.
We truly appreciate you pointing out the website workflow and inventory concerns, and we’ll share your feedback with the appropriate teams to help improve the overall experience. Thanks again for your honesty and support!
Réponse de capellisport.com
Hi Dan, we love hearing this — smooth, easy, and quick is exactly what we aim for! 🙌
Thanks so much for your support and for taking the time to leave a review.
Great tracking
Great tracking, reasonable prices. Only thing I do not like is the tapers soccer pants that feel longer for even a size 40.
16 février 2026
Réponse de capellisport.com
Hi Joseph, thank you for your detailed feedback! We’re happy to hear the tracking and pricing met your expectations. We appreciate your note about the tapered soccer pants feeling longer than expected in size 40 — that’s really helpful insight, and we’ll be sure to share it with our product team. Thanks again for taking the time to share your experience!
Gear showed up quickly as communicated
Gear showed up quickly as communicated.
Pants fit well- the option to mix and match pant and top sizes is great especially for those of us that need to layer.
16 février 2026
Réponse de capellisport.com
Hi David, Thank you for the great review! We’re so glad your gear arrived quickly and that the pants fit well. 😊We truly appreciate you taking the time to share your feedback!
Awesome product
16 février 2026
Réponse de capellisport.com
Hi Ryan,Thank you so much for the awesome feedback! 🙌 We’re really happy you love the product — your support means a lot to us!
Overall experience was excellent
Overall experience was excellent. However, area for improvement - players today prefer sock sleeves and I would recommend including and making sock sleeves that match team colours available as part of the optional items on your order website.
20 février 2026
Réponse de capellisport.com
Hi Mustafa,
Thank you so much for your great feedback — we’re really happy to hear the overall experience was excellent!
Regarding the sock sleeves, we completely understand the preference. However, the kit and available items are determined based on the contract and agreement in place with the club. But we’ll be sure to share your suggestion with the concerned parties for consideration.
Thanks again for sharing your thoughts!
Everything came quicker than expected
Everything came quicker than expected, but the shorts that we ordered are way too big
16 février 2026
Réponse de capellisport.com
Hi Damee,
Thank you for your review! Glad to hear everything arrived quicker than expected 🙌
Sorry to hear the shorts were too big — that can definitely be disappointing. Please reach out to customerservice@capellisport.com ,and the team will be happy to provide the return policy details and assist you with the next steps.
Terrible Communication and Shipping! Do Not Recommend
Communication and shipping are terrible. I ordered baseball uniforms on 12/14 (Sun) and it stated that the order would arrive in 5 weeks on 1/23 (Fri). Now it’s 2/7 (Sat) with no shipping or communication. I even wrote the company last week (1/26) asking about my order. They said it should arrive next week (which is this week), We still haven’t received a tracking number and might have to go to our first game without uniforms.
7 février 2026
Avis spontané
Réponse de capellisport.com
Hi Michelle, we’re truly sorry for the delay and the frustration this caused. We understand how important it is to have the uniforms on time, especially with games approaching. The tracking number has already been shared with you, and your package is currently on the way. Once the remaining items ship, you will receive an additional tracking number. Thank you for your patience!
Réponse de capellisport.com
Hi May, Thank you ! 😊 We’re glad you were happy with the quality and appreciate you taking the time to share your feedback.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.