Capita Avis 

Capita is entirely incompetent: Their Pensions portal is useless. The call handlers seem overwhelmed with no ability at all to liaise with "back office".
Capita should be dissolved and pay back for all the damage they caused.

If I could award a minus star I would.
Capita are supposed to be administering the Civil Service Pension Scheme
Thousands of retirees are without any income due to Capita's incompetence who are unable to deal efficiently with funds due to those who have worked for many years as civil servants. I have claimed a spouses pension based on my husband's service in the Ministry of Defence. He died in January and I am still waiting for some action to get this in place. CAPITA ARE USELESS AND HOPELESS. 😒

Complete incompetence in their failings to thousands of civil servants not being paid their pensions, backlogs, missing deadlines, failing to communicate! Many having to turn to loans having not being paid for months and no updates provided. Avoid this company.

One star for this incompetent company is one star too many.
They claim to have expertise in IT and professionalism. Nothing could be further from the truth.
They are tasked with administering Civil Service Pensions. Tens of thousands of civil servants are without any money. All down to Capita’s incompetence.
They cannot be trusted to keep data secure sharing other people’s information with others.
AVOID THIS COMPANY AT ALL COSTS.

Incompetent “Crapita” the company is failing many civil servants who have worked all their adult lives. Pension payments are being delayed or not made at all. Management information & statistics are manipulated to suggest deadlines have been met. FOI requests or MP enquiries are not addressed in a timely manner. IT is inadequate. Data breaches have occurred. An absolute failure in service delivery

Absolute Muppets. Failing miserably at paying civil servants their pensions. People waiting months for what is rightfully theirs.

Hello, does anyone reading this have any contact details for a (very) senior person at Capita pensions?
I won't detail the utter incompetence of the pensions help line number. Or who else these types of issues should be raised with please as these people are mucking around with my future.

Been trying to access my civil service for 2 .5 years. The provider refuses to communicate with me or my MP.
I wasn't even aware they'd appointed c(r)apita to take over the mismanagement of civil service pensions. You'd think they'd inform us? I don't even know how to contact them.

There needs to be a parliamentary enquiry into this debacle.

Complete and utter incompetence. Almost 1 year to be assessed for ergonomic equipment due to issues with incorrect assessment and then constant IT issues. I have never dealt with such incompetence from a company.

Zero stars would be my rating for this company if it were possible. I am a retired civil servant coming up to 3 years now. My pension payments which, prior to this company taking over were without problems, suddenly stopped at the end of December 2025. When I accessed the portal it showed "payslips" being generated for December 2025 and January 2026 despite the fact no money is being sent to me. Having contacted them, I was informed that they have reviewed my record and can advise my case is being progressed but ... "are unfortunately unable to provide a specific timescale ... at the moment".

So pension payments are being withheld not only from new retirees but those who have already been retired without any suitable explanation whatsoever.

Their website login doesn't work at all in Brave browser, and in other browsers there's no way to retrieve login information. Contacting them by email produces a stupid response that does nothing to resolve the problem. They seem to be deliberately bad. Are they just trying to steal people's money? That seems to be their aim.

If I could give 0 ZERO stars I would…. Clearly not ready to take over the administration of the Civil Service Pension fund. I basic information I had already sent to the previous administrator and which showed up on their website was lost e.g. according to Capita I’m still married although I’ve been divorced 10+ years now.. more importantly all the information submitted on line in Sept-25 in time for my forthcoming retirement on Monday 9th Feb, application for pension etc. has been lost. After well over an hour on the phone I was told to resend it all in hard copy, done on 16-Dec-25, still no acknowledgement of receipt even after I called again and sent it all via email. I was relying on receiving my tax free lump sum on Monday, fat chance. Useless, Capita clearly didn’t understand the magnitude of what they wear taking on and even allowing for a bigger backlog of upcoming retirees than they were led to believe, loss of information already in systems is unacceptable.

They have your pension money and good luck to anyone trying to transfer it out, the most petty and pedantic company I have ever come across, even my financial advisor is pulling his hair out over their antics. Give yourself at least 6 months of paperwork being sent backwards and forwards before you want your pension. Avoid.

To 'award' the Capita administered Civil Service Pension Scheme even a single star is too much. I have spent 2 days solid attempting to speak to a human owing the urgency of my position. On the phone lines you are cut off at the 2 hour mark rather than being allowed to progress to an operator regardless of queue position which is unacceptable. Perhaps Capita/CSP do not want to speak to anyone? The portal which did not migrate any of my information from the previous provider, MyCSP, asked me to repopulate all of my contacts information and set up a new account. This is a cheaper way of populating the new portal rather than doing it on behalf of users. The portal also did not retain any evidence of previous communication regarding my pension which is unacceptable. Unfortunately when I sent my pension application to MyCSP in July 2025 to Liverpool, I was unaware of the impending transfer of this 'service' to Capita on December 1st 2025 and have not been paid either my lump sum or my first pension payment on my birthday (Jan 11th 2026) when I turned 60 as per protocol. I am now worried that Capita/CSP have lost my application. I am no longer working, so this now has become pressing and I do not expect a timely response or fast tracked application any time soon. I am absolutely disgusted by this terrible service and question why the provision was changed and what is being done to turn it around.

By far the worse company I have ever had to deal with really good at holding onto your pension 4 hours on hold then just passed around there must be another way yet again the government buys cheap and we all suffer

My father passed away and it has been 4 months and still no nearer to receiving payment. He was a prison officer and it is a very bad way to treat his memory. We have sent forms proof of id and address for executors and my late father Grant of probate death certificate and more forms all sent recorded delivery. Jan Lamont sent an email 21/11/25 to say we would receive underpayment in 3 days and we are still waiting. When we phone we are fobbed off and our complaints have been ignored. I wanted this money to pay back over payment of state pension. I have gone to pension ombudsman and written to MP I think this is so disrespectful and glad father not here to see how they have treated him

Having registered on the new mycsp portal continually get informed username and password not recognised despite having confirmation that username is correct. Attempted to speak to an advisor today and after waiting in the queue for 2 hours she just disconnected my call without even making any effort to deal with my call. Absolutely disgusting service to get onto a portal after 3 weeks and service and customer service is diabolical

Capita send out letters with NO DATE. Capita REFUSES to answer complaints - does not care about complaints to the Financial Conduct Authority which Capita says is "toothless".
Capita failed to inform its custlmers of the massive data breach.
Therefore if Capita ignores the FCA it will be formal legal action - with Capita having to pick up a huge legal bill if it loses: which it will.

Hi Sam of ( Marbles credit card )

I just wanted to thank you for your “empty” reply to my scathing review of the “marbles” organised crime group!

please don’t assume that everyone that’s reading this is an idiot they’re not. We know what you’re doing. We see we get it when we look at our bills and have to deal with you people on the phone. We then realise exactly what we’re dealing with which is a bunch of thieves who don’t have any hesitation in talking rudely claiming things that aren’t true like they sent out multiple letters and multiple emails we tried to contact you it’s all a load of nonsense and we all know it. It’s just a money grabbing scheme by a bunch of criminals under the guise of a business. I do hope you are shut down one day companies like you make me sick and they ruin the lives of innocent people, hard-working people.

I have a terminal cancer,it can be treated,but never cured,
So,I had my assessment the start of this month,
I've had chemo since mid March,
I was not allowed to work due to being high risk,
Not entitled to any benefits due to us being a working family,
My only option was pip,
Had my report today and it's all lies,or half the story,
Absolutely disgusting,I cannot believe they do this to people,
I've read the reviews,yet,dwp are still using them,I mean,we pay into the system,we do our part,yet,can't get any help when we need it badly,and,to have this company lie too,sorry,some of us have been through enough,without this company lying and making our lives more complicated