Capita Avis 

Shockingly bad company. They manage my HJ Heinz Company pension. I've had to take them to court 3 times now. Each time I have won, but these people simply do not learn.
Maybe they should stick to persecuting old ladies for the BBC tv licence.

Worked on a temporary contract through Agency, even put the start date back. Had full attendance for the month of May, was there on time and did the job to the best of my ability. Now tried phoning in sick yesterday, kept phoning number and it was just ringing, then was told u can't text or phone on that number. So i rang off landline and was able to leave v mail. Then got a text saying job had been ended. Now other people were off sick for a day or for 3 days, but are still there. Am never gonna work for this company again.

I have had a pension with Capita since 1988 and want to organise a lump sum payment.
They are simply ignoring me .
Surely this is their business , why is it so hard?

The company that handles tvlicensing.co.uk and the harassment letters. That should tell you all you need to know about their ethics. Incidentally they get hacked a lot. I recommend you do what I did and move your pension to another provider and GDPR your data from them. Hopefully they'll at least be compitent enough to do that.

What a dreadful company. All I need at present is to know how much they have paid my late mother in pension and tax. They have overpaid the pension and will not release the figures until this money has been repaid. Fine except the estate owes this money not me!

3 complaints raised - no callback yet (after 15 days)

If i could give 0 star i would.My brother passed away 6 months ago. I battlIing to get his pension sorted and still do not have closure.Disgrace company that treat grieving family so bad.Going round and circles.I would under stand if it was there money but its not my brother paid into his pension.Had to get pension ombudsman involved.I am so upset and frustrated.Its caused alot of stress on my mum who is elderly and my brother next of kin.Disgraceful!!!

these idiots do work capability assessments for DWP and corrupt starmer, they never have had and will not have a psychiatrist working for them, a real qualified psychiatrist refuses to work for them, so they cannot and should not be allowed to assess someone with mental health, these idiots, even think they can overrule a real family nhs doctor, what the fck, they actually call the nhs family doctor who has known the patient for a long time, a liar, what the fck, a real nhs family doctor is highly trained, these idiots have no effing clue, they commit the offence of fraud, so if your having an assessment make sure it is recorded and make sure you have someone with you at all times, i wouldnt even give them one star

Not only did they mess my claim up and pretend they were the CAB when it came to claim but they also have just messed my partners claim up, they mixed her up with someone else and they've now only just started getting back in touch with her, the woman was really rude as I was trying to help my partner out but they for some reason focused on another illness of hers which I don't even think she said about, my guess is they'll try and cancel it because they focused on something completely different as to what she made the claim about in the first place, in my honest opinion they try to deliberately mess people's claims up, the woman was rude threatening to cancel her claim as I was trying to help her even with the spelling of my own name as I have a long hyphenated name we both have dyslexia and even I have problems spelling it without writing it down, I did try to get my partner to get the woman's name incase we needed to make a complaint as they messed mine up too but she just kept telling my partner that they'd cancel the claim because I'd asked her to get her name.

Racial profiling, discrimination, managers think their God and can talk in anyway at you harass you ! Stay away not a company more like a cult , use you when suits their needs and when no longer needed make any excuse to show you 2 fingers and bye bye , stay away , not professional, corruption, bribes and all full of lies

pretty shocking dont pick up a phone, take 7 weeks to reply to emails

Useless ignorant and very unprofessional.. Never getting back to their customers

Disgraceful attitude when you do ring !!
I've read other cases,where they are cruelly mistreating their clients .

Who on earth owns this 1 star company

Ex employee.

I understand this is a customer focused job, but they care to much about the customer, at the expense of their staff and their wellbeing. Theres a high turnaround for a reason. They cant expect good customer service from people they don't value and treat well.

They say they care about mental wellbeing, but when things are brought up, its pushed aside and not dealt with. They do everything they can to make sure things go wrong for the customer, and no one from any other department will help. Theyre the ones constantly messing things up, with no consequence as they dont deal with the customers, and because of this they continue to mess things up. If you try to complain yourself in an attempt to get other departments doing their job properly, managers take no notice and basically just tell you to deal with it.

Theres this thing they do about "call quality". You start on 100% and it goes down if you do something wrong.
96% is considered a fail. You are now a terrible employee. 96% is not bad quality by any means. Anywhere else, 96% is considered perfect, but in capita/zurichs eyes, it might as well be 0%.
And it makes no sense either. So first, 1 complaint marks you down 2 %.
Lets say I take 100 calls, and 2 of them are complaints on me. That means 98 of my calls are good, so 98% good quality, but they'll mark you down 2% each complaint and say your quality is 96%. But youll def take more than 100 calls in a month. Lets say its 1000 calls. That would then be 998 calls good, 2 with complaints, so even though I've had 998 good calls, they'll still say your quality is 96% and youvve failed that month.
How???? And what if those 2 complaints were at the beginning of the month?? where's the incentive to continue the rest of the month good? 96% is a fail. Might as well keep failing.

Youve already failed on day one, so no point trying to be good the rest of the month.

But the thing is, your quality is based on what you did 2 months go. Sp Septembers quality is based on what you do in july, so someone could have a perfect month in September, no bad calls, but because they made a mistake a couple months ago, they've somehow failed that month.

Following on about incentives, there really isn't any at all. There's no praise and reward for doing anything good, just punishment for when something bad happens.
All the 10/10 reviews you get from customers, and no one cares. Just a generic email send to everyone saying "well done".
Many customers considering me to be a great employee, but when one makes a complaint, suddenly youre the worst person ever and your on performance review.

Now with this job, there can be plenty of calls queuin, and youre not allowed to go home until all calls have been answered.
Theres a very likely and very common chance youll spend most of your "free time" - you have no freedom in this job - stuck at work having customers shout at you.
Plenty of minutes of your day given to them.
But god forbid youre 1 min late because of traffic or bus delays. Oh god no. Do that 3 times in a month and they "must investigate this serious crime against humanity"
I think the latest i was was about 5 mins, but doesnt matter i could spend nearly an hour after my shift had finished answering more calls.
They dont care they messing with your time. Only when you disrupt their time

Pay isntt good for the stress you deal with. Then they train you on more stuff with brings the worst stress of the job, and no extra pay, as you start to deal with pension claims, and zurich make that as difficult as they can, even admitting they made up the rules of claim, based on FCA guidelines, but still making up crap to make the process more difficult. All by the interpretation of 1 person at Zurich, and not actually what he regulation says.

If a customer asks for a manager, just say you are one, cos the managers are all lazy and wont deal with it.

This job is basically a toxic partner that guilt trips, manipulates, and gas lights you into thinking youre the issue when its their toxicity and apathy that causes issues for staff and customers

Im not the only person that feels this way.
What ive written here is a rewording of my resignation letter. Sent this into to the managers. 2 other people left and wrote similar resignations, and others have left with the same grievances, but didnt write letters, and there are people still there that feel the sam way but dont say anything.

Stay away from this job unless you get off on people treating you like dirt

Capita nfps awful company
My wife has been dead 12 weeks and still I'm battling and knocked Ng heads to get her pension sorted
They've dropped error after error by sending out wrong forms giving us the wrong information appalling customer service form after form filled in and still no closer to closure
They definitely don't put their customers first

I've never before encountered any company that sets itself such low standards for customer service. And yet still fails to meet those standards. The front line staff (if you can get through) all seem very nice and helpful, but that's as far as it goes. Getting through to anybody who will own a problem, let alone resolve it is utterly impossible. Avoid. Avoid. Avoid.

Capita were administrators of my final salary pension scheme & have completely inept & untrustworthy.
They delayed many months in processing my request to begin my pension at a time when this was extremely important.
3 years later, against a background of high inflation, I noticed my pension had not risen at all.
On raising this with the new administrators (thankfully not Capita) they asked the question. Capita claimed my pension was fixed & didn't wasn't index linked which seemed ridiculous.
After further investigation, Capita admitted the pension was index linked & they had underpaid me for years!
How is this level of incompetence even possible?
I would advise ALL pension trustees to stop using Capita & all pension scheme members who are unfortunate enough to have their pensions administered by Capita, to keep a careful eye on their pensions & not trust Capita to look after their Pensions properly.

I have a pension with Capita that I want to transfer.
The forms they ask you to fill in is ridiculous. I don't understand half of the questions so how am I supposed to fill it out.

This company certainly puts the customer last! The only response you get from an e-mail is the automated one they send out, stating a 10 day response time. Following numerous phone chases they then send information different to that requested and then dont respond to any follow-up e-mails. I would not recommend any companies using their Pension Outsouce services.

AVOID, by all possible means, recently recieved my pensions and i’m open to share my experience. unfortunately Capita endlessly frustrated me and generally would advise against them, check page.

Awful company. I have the misfortune of this company managing my pension on behalf of the Environment Agency. They undertook a request against my will and are ignoring my complaint emails. They don’t get back to you or bother to investigate complaints. I’ve referred them to the Pensions Ombudsman and they still don’t seem to care or action my request. Now considering legal action against them.