When I emailed I had a response almost immediately. Emily Walsh sorted my problems straight away and it's a long time since I have seen such courtesy and efficiency in correspondence! Nowadays this k... Voir plus
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Lisez les avis des autres
My integrated Caple fridge/freezer had been a cause for concern for some time with foods spoiling. Initially anything close to or touched the back wall of the fridge were extremely wet and had to be... Voir plus
A great brand making products and able to answer questions about them when needed. Quality is amazing, both the sink and the taps/wastes look beautiful. Customer service was brilliant and Hannah reall... Voir plus
L'entreprise a répondu
Contacted Caple Customer Service by email to inform them of a developing fault with the top basket of our dishwasher and received a prompt reply from Chan. We provided some pictures of the fault an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Coordonnées de contact
Fourth Way, BS11, Bristol, Royaume-Uni
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,7
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ten out of ten, perfect.
Chose a Caple microwave because it was the only one on the market to fit the weird small space in my kitchen. But I am genuinely very happy with it. Buttons and a knob, no touch controls, manual door open, intuitive UI. Perfect! It is really well designed. Simple, looks smart, does what I actually want, well, without clutter.
Caple called to verify delivery details, courier straight to my door, easy installation. 10/10 a perfect product and great experience. Thank you!
12 février 2026
Réponse de Caple
Hi David, thank you for your fantastic review.
We’re delighted to hear the microwave was the perfect fit for your space and that you’re enjoying the simple, intuitive design!
We appreciate your support and your 10/10 recommendation! Caple
Simple to make the order and delivery…
Simple to make the order and delivery was on time as it should be. Excellent service.
12 février 2026
Réponse de Caple
Hi James, thank you for your kind feedback. We’re pleased to hear your order process was simple and your delivery arrived on time. We really appreciate your support. Caple
Hannah was a great help this week - Thank you !
Hannah was a great help this week. I had an order that was a little delayed by the courier and after speaking with her, she tracked it and gave me an ETA, then checked again later in the day and updated me and then checked AGAIN when the tracking said the item had been delivered - can't ask for better service than that :)
18 février 2026
Avis spontané
Réponse de Caple
Hi Sadie-Jayne, thank you for your lovely review.
We’re so pleased Hannah could help and keep you updated throughout the delivery, going the extra mile is exactly what we aim for. Caple
Great visit today to learn about the…
Great visit today to learn about the brand. Topped off with some lovely food cooked by the amazing Jo
17 février 2026
Avis spontané
Réponse de Caple
We’re thrilled you enjoyed your visit and had the chance to learn more about the brand. It’s fantastic to hear you enjoyed the food, we’ll be sure to pass on your kind words to Jo!
Réponse de Caple
We’re glad to hear you found our team helpful, informative, and efficient. We really appreciate your support and look forward to assisting you again!
Excellent customer service from Willow
Excellent customer service from Willow. I have sold Caple for many years and they are a great product (I have Caple in my own kitchen). The company are a dream to deal with, which is hard to find in this day and age.
16 février 2026
Avis spontané
Réponse de Caple
We’re thrilled to hear that Willow provided excellent customer service and that you’ve had such a positive experience with Caple over the years. It’s wonderful to know our products and service continue to impress, and we truly appreciate your kind words.
Had a problem with the dishwasher racks…
Had a problem with the dishwasher racks disintegrating after 2.5 years, immediately replaced by Caple. Brilliant service.
16 février 2026
Avis spontané
Réponse de Caple
We’re delighted to hear that Caple provided a swift replacement for your dishwasher racks and that you were happy with the service. It’s great to know we could resolve the issue quickly and effectively.
excellent service prompt and reliable…
excellent service prompt and reliable service
14 février 2026
Avis spontané
Réponse de Caple
Thats great, thanks for letting us know Lyn.
Réponse de Caple
Thank you for your review!
We’re delighted to hear your order arrived quickly and in perfect condition. We appreciate your feedback.
Terrible service we haven't received…
Terrible service we haven't received the filters yet but we have paid for them.
Very unhappy customer
29 janvier 2026
Réponse de Caple
We’re very sorry for the frustration caused.
It looks like there was a system error which affected your order and led to the delay. Thank you for bringing this to our attention. I can confirm a replacement has now been sent out as a priority, and a discount has also been arranged by our accounts team.
We sincerely apologise for the inconvenience and appreciate your patience while we resolved this.
Ordered a pull-out hose
Ordered a pull-out hose, came on time and fitted it without any issue. I’ll order from them again.
6 février 2026
Réponse de Caple
We’re thrilled to hear your pull-out hose arrived on time and was easy to fit. We really appreciate your support and look forward to helping you with your next order!
Excellent price
Excellent price, great communication, good delivery time, brilliant after care service
5 février 2026
Réponse de Caple
Thanks for the review Mark, We’re delighted to hear that you were happy with the price, communication, delivery time, and especially our after care service.
Réponse de Caple
Thank you for your fantastic review!
Excellent service
5 février 2026
Réponse de Caple
We’re thrilled to hear you received excellent service. Providing a smooth and positive experience is always our goal, so it’s great to know we delivered.
Good product, delivered without hassle
Quick delivery, well packed and the basket strainer wastes ordered are well made, with a great finish.
3 février 2026
Réponse de Caple
We’re delighted to hear that your order arrived quickly, was well packed, and that you’re pleased with the quality and finish of the basket strainer wastes. It’s great to know they met your expectations. Caple
Works as intended.
25 janvier 2026
Réponse de Caple
We’re glad to hear that everything is working as intended and that you’re satisfied with your experience. Thanks for the review Malcolm!
Willow was so helpful and quick at…
Willow was so helpful and quick at responding to my emails.
Willow had a great attitude and was more than happy to help :)
9 février 2026
Avis spontané
Réponse de Caple
HI Amy, thank you for your lovely feedback! We’re thrilled to hear Willow was so helpful and responsive. We’ll be sure to pass your kind words on to her. Caple
Extremely Efficient
Extremely easy ordering process, prompt delivery arranged via Olivia Wright, and sink unit arrived today in good condition. Don’t write many reviews but this one was well-earned 👍
9 février 2026
Avis spontané
Réponse de Caple
Thank you so much for your kind feedback. We’re delighted Olivia could help with your order and that your sink arrived in perfect condition. Your review is very much appreciated! Caple
All Capel white goods have failed
Capel appliances purchased for my new kitchen November 2020.
Tumble Dryer delivered was broken; replaced with heatpump dryer.
Dishwasher lower basket completely rusted in 5 years.
Fridge Freezer iced up in the base of the freezer in 5 years.
Washing machine frequently displaying E10 Error in 5 years.
Heatpump Dryer now identified as a fire hazard - 5 years
9 février 2026
Avis spontané
Réponse de Caple
Hi Patsy, we’re very sorry to hear about the problems you’ve experienced with your appliances and completely understand how frustrating this must be. While some of these products are now a few years old, we appreciate you taking the time to share your experience, and your feedback is important to us.
Better buying direct
I'd approached two local stockists for one filter pack for my cooker hood, about 10 years old. The fist said I'd have to pay £25 delivery charge unless he could make up an order of £100. The second, Huws Gray, advised me to buy direct from Caple. I couldn't make the web payment page work, and discussed that by phone. It seems my computer is probably too old. So they took my order by phone for two sets, hence free delivery. In fact they sent me four on the day appointed. I am now set for 20 years.
30 janvier 2026
Avis spontané
Réponse de Caple
Hi Trevor, thank you for sharing your experience! We’re delighted we could help you get your cooker hood filters quickly and that the delivery worked out smoothly. Caple
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