Caple Avis 2 154

Fantastic service, great having a call to confirm address and delivery date. Would definitely use again.

I had issues with my out of warranty dishwasher and replacement parts were offered at a reduced cost which I was happy with.

My integrated Caple fridge/freezer had been a cause for concern for some time with foods spoiling. Initially anything close to or touched the back wall of the fridge were extremely wet and had to be thrown. The problem continued with foods now being frozen even on the minimum setting. The store I bought it from (less than 2 years ago) said it was out of guarantee! I contacted Caple and they confirmed it was covered under warranty for 2 years. Caple sent out an engineer who confirmed the unit had broken down and beyond repair. They agreed to collect the old unit and fitted a new unit (via Kaboodle). Thank you Caple and Kaboodle for your services. I look forward to having a working fridge/freezer once more. Would recommend Caple’s customer service without hesitation.

I needed a replacement tap lever. I had the taps for a few years but I contacted Caple and they dealt with the issue and had a replacement sent out within a week free of charge. I can’t praise their customer and service team enough.

When I emailed I had a response almost immediately. Emily Walsh sorted my problems straight away and it's a long time since I have seen such courtesy and efficiency in correspondence! Nowadays this kind of response and approach is unheard of!

I made an enquiry late afternoon on a Friday afternoon and Hannah was super efficient in getting the information across to me within half an hour. Really appreciated the quick customer service from the Caple team!

We ordered the wrong item. And Hannah from customer service was great and helped with the return

Super speedy service, good product

A fantastic experience with knowledgeable and friendly staff. As a family-run business, their values and ethos really come through, creating a welcoming and genuine atmosphere. It’s rare to find a company that delivers such in-depth product knowledge while also providing exceptional food. I would highly recommend their experience days

Emily Walsh (Customer Services) and Oliver Ellis (Technical Services) dealt with the problem quickly and efficiently: nothing seemed to be too much trouble. They are excellent ambassadors for Caple.

Had a slight issue with a Caple single leaver tap which was supplied and fitted by a third party during a full kitchen refurbishment. After providing receipts I was promptly sent a replacement spout which unfortunately didn't solve the issue.

After getting back in touch with Caple customer service rep Gill she promptly sent out a new full replacement like for like tap, couldn't ask for a better after sales support.

Thank you

Jo did a really good and informative tour and was full of knowledge on everything. Ran over all the appliances and overall a great experience.

Olivia Wright from the spares department helped me source the very unique piece I needed to finish a tricky job! Thanks Olivia!!

Emily Walsh was outstanding! She helped me with my current product issues. Absolutely great customer service all round.

I had a customer who had ruined her waste kit due to using washing powder in it.
I was given the correct code and price to advise the customer of how much it would cost to replace.
Olivia Wright sorted out the delivery for me and was able to get it delivered within a couple of days which is much appreciated.

great experience form start to finish, welcoming and full of knowledge and the food was amazing.

From my initial enquiry on 17/4/26 regarding the availability of replacement parts for my kitchen tap through to my placing of an order for a replacement tap on 22/4/26, Hannah Cope provided excellent and prompt service, providing relevant details of products and information.

A great brand making products and able to answer questions about them when needed. Quality is amazing, both the sink and the taps/wastes look beautiful. Customer service was brilliant and Hannah really went the extra mile to ensure our purchases were compatible with each other. Really great experience all around.

Very quick delivery

As a local firm in Bristol, accessing support services has been a breeze, on 2 occasions I have had to use Caple support and communication has been very easy to organise and quick to respond. Very impressed with the company.