Complete scam. Like others I paid £5.95 for a ONE OFF check. Report was rubbish and they've been taking £39.95 a month, which my bank helpfully did not block. No email contact. No way to unsubs... Voir plus
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Lisez les avis des autres
Absolute scam. Went on for a one-off check which came through pretty quick, but nowhere was it shown or did I receive any further correspondence that this was only a trial and a subscription service.... Voir plus
L'entreprise a répondu
Another person scammed Same story as everyone else though id paid 5.95 for a one off report which was useless to be honest. No information on a subscription on the customer journey or emails f... Voir plus
L'entreprise a répondu
TOTAL SCAM - Carchecking or Checkmycar try and auto enroll you into a subscription without informing you with no contact to cancel... Make sure you block them with your bank... Better still DO NOT U... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Car Checking
Écrit par l'entreprise
Coordonnées de contact
1,3
Mauvais
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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SCAM BE WARNED!
SCAM BE WARNED!! WILL BE REPORTING TO RELAVANT PEOPLE!!
Pay £5.95 for car search 3 days later attempt to take £39.99 no mention of subscription anywhere.
3 juillet 2026
Avis spontané
Réponse de Car Checking
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear about your concerns regarding the charges you have identified and understand your surprise upon reviewing your account history. We take all customer feedback seriously and appreciate the opportunity to investigate individual cases.
We encourage you to contact our customer support team so that we can review your account details, verify the transactions mentioned, and provide the most appropriate assistance regarding your situation.
Kind regards,
The Car-Checking Team
📧 contact@car-checking.com
📞 02045798987 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
I've had a bad experience where I spent…
I've had a bad experience where I spent £5.95 on the car check as advertised, but then two days later £39.90 was taken directly from my bank account without any notice or warning. This whole experience feels like a scam, as they did not ask for permission, nor did I agree to take on the subscription.
13 juin 2026
Avis spontané
Réponse de Car Checking
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear about your concerns regarding the charges you have identified and understand your surprise upon reviewing your account history. We take all customer feedback seriously and appreciate the opportunity to investigate individual cases.
We encourage you to contact our customer support team so that we can review your account details, verify the transactions mentioned, and provide the most appropriate assistance regarding your situation.
Kind regards,
The Car-Checking Team
📧 contact@car-checking.com
📞 02045798987 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Absolute con.
Done a check for a vehicle on the 23/06/26 for £5.95. Today 25/06/26, I had £39.90 taking out of my account. Virgin has told me, it's a subscription. It was not apparent on your website, that it was. I have told Virgin Bank to raise a fraud case against you. I'm giving you one day to repay my money
23 juin 2026
Avis spontané
Réponse de Car Checking
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear about your concerns regarding the charges you have identified and understand your surprise upon reviewing your account history. We take all customer feedback seriously and appreciate the opportunity to investigate individual cases.
We encourage you to contact our customer support team so that we can review your account details, verify the transactions mentioned, and provide the most appropriate assistance regarding your situation.
Kind regards,
The Car-Checking Team
📧 contact@car-checking.com
📞 02045798987 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Over £700 without knowing!
I have just looked through a credit card I rarely use and which was changed companies last year…and I have 18 months of transactions for 39.90 from this company…and I had NO IDEA
OVER £700!!! For a service used for one number plate check in December 2024.
UPDATE: just tried to call - over 10 minutes waiting in ‘position 1’…paying for a premium number…insult to injury
24 juin 2026
Avis spontané
Réponse de Car Checking
Hello Paul Kelly,
Thank you for taking the time to share your feedback.
We are sorry to hear about your concerns regarding the charges you have identified and understand your surprise upon reviewing your account history. We take all customer feedback seriously and appreciate the opportunity to investigate individual cases.
We encourage you to contact our customer support team so that we can review your account details, verify the transactions mentioned, and provide the most appropriate assistance regarding your situation.
Kind regards,
The Car-Checking Team
📧 contact@car-checking.com
📞 02045798987 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Be very careful just had £39.90 debit…
Be very careful just had £39.90 debit my account without consent for a hidden subscription. Bank are now recovering the charge. Don’t use them
11 juin 2026
Avis spontané
Réponse de Car Checking
Hello Mark Hawkins,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your concerns regarding the situation described. We take all comments very seriously.
We kindly invite you to contact our support team so we can assist you directly and review your request in detail. Our team will be happy to help you as quickly as possible.
We remain at your disposal for any further assistance.
Kind regards,
The Car-Checking Team
📧 contact@car-checking.com
📞 02045798987 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Thank God for Monzo! AVOID CAR CHECK WITH THESE!
Thank God for Monzo!! Purchased the £5.95 car check, looking like this company was a reputable place. They then tried to take £39.90 from my bank which monzo declined immediately. Obviously a scam website as absolutely no mention of a nearly £40 subscription. Avoid this website at all costs! Its a shame as the report was decent, the scam subscription not so much. AVOID!
11 juin 2026
Avis spontané
Réponse de Car Checking
Hello Joe Smith,
Thank you for sharing your feedback with us.
We are sorry to hear about your experience and understand your concerns regarding the situation described. We take all comments seriously and appreciate you bringing this to our attention.
If you would like us to review your case in detail, please contact our customer support team so we can assist you further.
Kind regards,
The Car-Checking Team
📧 contact@car-checking.com
📞 02045798987 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
TOTAL SCAM
TOTAL SCAM - Carchecking or Checkmycar try and auto enroll you into a subscription without informing you with no contact to cancel... Make sure you block them with your bank... Better still DO NOT USE.
Update - After making a review...only now do they offer customer service... MY ISSUE STANDS - THEY AUTO ENROL YOU AND TRY AND MAKE FURTHER CHARGES WITHOUT MAKING IT CLEAR - I STAND BY MY ORIGINAL REVIEW - DO NOT USE!
9 juin 2026
Avis spontané
Réponse de Car Checking
Hello James Boffey,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand your frustration regarding the situation described. We take all feedback very seriously.
For a full review of your case, we invite you to contact our customer support team so we can investigate this matter in detail and assist you further.
Kind regards,
The Car-Checking Team
📧 contact@car-checking.com
📞 02045798987 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
To long and dosnt work
8 juin 2026
Avis spontané
Réponse de Car Checking
Hello Gav Peasgood,
Thank you for sharing your feedback.
We are sorry to hear that your experience left you feeling disappointed. We understand your concerns and appreciate you taking the time to let us know.
Please feel free to contact our customer support team if you would like us to review your case.
📧 contact@car-checking.com
📞 02045798987 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Kind regards,
The Car-Checking Team
Dishonest business model
Dishonest business model. I was looking for a one off report on my new car. At no point was I made aware that I was signing up for a subscription service. It was a case of click the button to download your report and a request for what seemed to be a one off payment. They do not mention recurring charges at that point nor in the email confirmation. In the member section on the website it does not list a second invoice which they go ahead and charge for after two days. The only mention of a membership and subscription in hidden away in the Terms and Conditions. Knowing that nobody ever reads them, as life is too short, they 'legally' scam you for a charge you would never have paid had you known.
In their response to me below they say everyone is made aware of the ongoing commitment to pay further. If that were clear I would not have signed up. It is obviously unclear to all the other reviewers most of whom have given 1 star. Does it not make you wonder what's wrong with your site when every reviewer has the same opinion? In the members area on the website there is an invoice for the original amount paid but there is no invoice for the further amount lifted from my card two days later. Nor was there any mention of the ongoing commitment in their welcome email. Nor any prompt by email that a further amount was about to be charged, nor any receipt for that amount. Flying under a convenient flag of legality this company does all it can to obfuscate and then cries that everything on the website is clear.
4 juin 2026
Avis spontané
Réponse de Car Checking
Hello,
Thank you for taking the time to share such detailed feedback.
We are sorry to hear that your experience did not meet your expectations and understand the frustration and disappointment expressed in your review. We appreciate you sharing your concerns and perspective.
Your feedback is important to us, and our team remains available to review your situation and provide any clarification you may require.
📧 contact@car-checking.com
📞 02045798987 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
Kind regards,
The Car-Checking Team
Absolute scam
Absolute scam.
Signed up for a one-off car check at £5.95 on Wed 27 May.
Was then charged £39.90 within 3 working days (5 days total).
No email confirmation about subscription at time or anything on the site.
Had to research online for comments about charges and subscription.
This should not be allowed.
It should be opt in or out.
Have emailed there customer services but I doubt I will receive a refund even though I am within the 14 day cooling off period.
2 juin 2026
Avis spontané
Réponse de Car Checking
Dear Ryan,
Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment and understand your concerns regarding the additional charge.
Our service operates with a clearly indicated trial offer, which allows users to access a one-off vehicle check before transitioning into a subscription model if not cancelled within the trial period. The subscription terms, including renewal conditions, are presented during the checkout process and in the terms and conditions.
That said, we understand your frustration, especially if you feel this was not sufficiently clear at the time of purchase. We take all feedback seriously and continuously work to improve the clarity and visibility of our pricing information.
Regarding your refund request and the cooling-off period, our support team is available to review your case in detail and ensure it is handled in accordance with applicable policy and regulations.
We appreciate you contacting us and hope we can resolve this situation fairly and quickly.
Kind regards,
The Car-Checking Support Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday–Saturday, 8:00 a.m.–8:00 p.m.)
SPAM-Be careful before buying their services
Reading the reviews form other customers, I think I am on the same boat as others.
Bought one check for £5.95 on 22nd May and then got charged £39.99 on 24th May,without my knowledge on my credit card.
I would have missed this payment unless I had a look at my statement.
I have requested them to cancel any further subscription fee as well as refund the £39.99 charged.
But despite 3 reminders, I have not heard from them.
I hope they will resolve the issue soon to my satisfaction.
22 mai 2026
Avis spontané
Réponse de Car Checking
Dear Ravi,
Thank you for taking the time to share your experience. We are sorry to hear about your concerns and understand your frustration regarding the additional charge.
Our service includes a trial offer linked to the initial vehicle check purchase, which may transition into a subscription if not cancelled within the trial period. The terms of this offer, including pricing and renewal conditions, are displayed during the checkout process and outlined in our terms and conditions.
That said, we are genuinely sorry to hear that you have not yet received a response despite your follow-ups. This is not the level of service we aim to provide.
We would like to assure you that your request is important to us, and we encourage you to reach out again to our support team so we can prioritise your case and ensure it is properly reviewed. We are committed to resolving legitimate concerns as quickly as possible.
Thank you for your patience and understanding.
Kind regards,
The Car-Checking Support Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday–Saturday, 8:00 a.m.–8:00 p.m.)
SCAM SCAM SCAM
SCAM SCAM SCAM , paid £5.95 for 1 car check next day they take £39.90 out DONT DO THIS , NOW TRYING TO GET MY MONEY BACK
26 mai 2026
Avis spontané
Réponse de Car Checking
Hello Marc d,
Thank you for your feedback.
We are sorry to hear about your concern regarding the additional £39.90 charge after your £5.95 car check purchase. We understand how frustrating this situation can be, especially if you did not intend to subscribe to an ongoing service.
In some cases, subscription details are presented during the order process, however if you believe this was not clearly understood or that you did not wish to continue with a subscription, we encourage you to contact our support team so we can review your account and assist you further.
📧 contact@car-checking.com
📞 +44 20 4579 8987
🕒 Monday to Saturday, 8 a.m. – 8 p.m.
Réponse de Car Checking
Hello Jeffrey Sims,
Thank you very much for your positive feedback.
We are delighted to hear that you found the service easy to follow, reasonably priced, and that it gave you peace of mind. Customer satisfaction is very important to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Customer Support Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Misleading charges, beware.
I was offered a “special price” of £5.95 for an HPI check, which I paid and received the report for. However, after reading other reviews, I am now questioning how accurate the information actually is.
What really concerns me is that just two days later they attempted to take £39.99 from my account without me realising. Thankfully I used Revolut, who blocked the payment immediately.
In my opinion, this business model is extremely misleading. Please read the small print very carefully before using them. Beware.
5 mai 2026
Avis spontané
Réponse de Car Checking
Hi Lisa,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding the attempted charge. We would like to clarify that any subscription-related terms are clearly displayed during the checkout process and must be accepted before completing a purchase. The additional payment you mentioned appears to have been an automated subscription attempt linked to the service, which in your case was not successfully processed.
We understand how unexpected this can feel, and we always encourage customers to review the full terms before confirming an order. We also appreciate your note regarding the experience and will ensure it is shared with our team for review.
If you would like us to check your account and confirm the status of your subscription, we are happy to assist.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
i wish that i could rate them as zero…
i wish that i could rate them as zero stars. Same story as everyone else. I paid to check 1 vehicle and then they started taking £39.90 per month. Lady that answered the phone sounded like she had heard the same story a million times....( and it looks like she probably has looking at the reviews ). I have sent an email to them so lets see if they take responsibility and reply to it
Their website asks " Victim of Theft ?"...How ironic is that !
They obviosuly know that their site is misleading so why not fix it !!
12 mai 2026
Avis spontané
Réponse de Car Checking
Hello Dale,
We are sorry to hear about your experience and understand your frustration.
Our service includes a clearly displayed trial period at the time of order, which automatically continues as a monthly subscription only if it is not cancelled within the trial conditions explained during checkout.
We take all feedback seriously and we would like to review your case in detail to ensure everything has been handled correctly.
Could you please send us the following information so we can locate your account and investigate your situation
• the email address used for the order
• your full name
• the date of the transaction or subscription charge
Once received, our support team will carefully review your file and respond as quickly as possible.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
SCAM!
How can you sign someone up for a subscription service when they don't even have an account, or emails detailing a subscription is beyond me. Scam artists! Cancel my payments and refund my money!
6 mai 2026
Avis spontané
Réponse de Car Checking
Hello Jayde,
We are sorry to hear about your experience and understand your concern regarding the subscription.
Please note that our service includes a trial period presented before any subscription activation, along with the related terms and pricing information during the checkout process. However, we understand that misunderstandings can happen, and customer satisfaction remains very important to us.
Our team has received your request and it is currently being processed. Your situation will be regularised as quickly as possible by our support team.
We kindly invite you to contact us directly if you need any additional assistance during the process.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Bought one check for £5.95 and then got…
Bought one check for £5.95 and then got charged £39.99 without my knowledge, luckily my card company stopped the payment called them to complain an they mentioned its parts of terms and condition. would not use them again.
28 avril 2026
Avis spontané
Réponse de Car Checking
Hello Sajid B,
We are sorry to hear about your experience and understand your concern.
We would like to clarify that our service includes conditions presented during the purchase process, including a trial period which may convert into a subscription if it is not cancelled within the timeframe indicated in the terms and conditions accepted at checkout. We regret that this may not have been sufficiently clear in your case.
To review your situation in detail and verify the charge mentioned, we kindly ask you to provide us with:
the email address used for your purchase
or
any order/reference number
Once received, our team will be able to check your file and assist you accordingly.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Réponse de Car Checking
Hello Roshen Britto,
We are sorry to see your message and understand your strong concern.
We take all feedback very seriously. However, we are unable to assist or investigate your case based on the information provided in this review alone.
If you are experiencing any issue with a charge or your report, we kindly ask you to contact our support team so we can review your situation properly and help resolve it as quickly as possible.
Please provide your order details so we can investigate and assist you further.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
Avoid this company.
Avoid this company.
I used their service thinking it would help me avoid being scammed, but it turned out to be the opposite. I paid £5.95 for a basic PDF report, which was incomplete and didn’t offer anything useful for a standard UK vehicle.
Not long after, they attempted to charge my card £39.90 without authorisation. I reached out by email and they gave shady response that it was in terms and conditions. As you can also see from other reviewers, they had the same experience, and hence, this guys are openly stealing other people money. Scammers.
This behaviour raises serious concerns. I would strongly recommend staying away.
24 avril 2026
Avis spontané
Réponse de Car Checking
Hello,
We are sorry to read your feedback and understand your concerns regarding your experience.
Our service operates with a trial offer followed by a subscription, which is clearly presented during the checkout process and detailed in the terms and conditions before payment. If the subscription is not cancelled within the trial period, it is automatically activated, which may explain the additional charge you mention.
That said, we can confirm that your situation has now been fully resolved and regularised by our team. The appropriate action has been taken regarding your case.
We thank you for your feedback and remain available should you need any further assistance.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
SCAMMERS - DO NOT USE
Paid for what turned out to be a rubbish, incomplete car report for £5.95.
2 days later i have been charged £39.90. There is aboslutely ZERO mention of this when paying for the £5.95 report. You are not asked to subscribe at any point, otherwise I as with many others would have not done it.
They are intentioanlly scamming people.
AVOID!!!
21 avril 2026
Avis spontané
Réponse de Car Checking
Hello Sam,
Thank you for your message and we are sorry for the frustration this situation has caused.
After reviewing your account, we can confirm that the subscription has now been cancelled and a full refund of £39.90 has been issued yesterday. You will not receive any further charges from us.
We understand your concerns regarding the pricing and subscription information. Our service includes a trial period with subscription terms displayed at the time of purchase, however we take your feedback seriously and will continue working on improving the clarity of this information to avoid any misunderstanding.
Your refund should appear on your original payment method shortly, depending on your bank’s processing times.
If you need any further assistance, our support team remains available to help.
We hope this resolution helps restore your confidence, and if your experience is now resolved, we would appreciate it if you considered updating your review.
Kind regards,
The car-checking.com Team
📧 contact@car-checking.com
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
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