Extremely poor customer service please no one should order from them I ordered on 28th June and moved house at end of august. They sent my order to previous address in 2nd week of September which is... Voir plus
L'entreprise a répondu
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Extremely poor customer service please no one should order from them I ordered on 28th June and moved house at end of august. They sent my order to previous address in 2nd week of September which is... Voir plus
L'entreprise a répondu
Unfortunately a company that has zero customer service. The food I ordered didn't have a particularly long bbe date but something I can live with. The issue is some of the food ordered ..cookies were... Voir plus
L'entreprise a répondu
Not impressed with either food or service. Paid for 1-day delivery, yet the parcel arrived 3 days later and no refund received for the express delivery (customer service person apparently didn’t see... Voir plus
Trying a low carb diet for the first time & came across carbzone online, made my first order of protein bread, chocolate, strawberry granola & the pasta. not tried the pasta yet but bread, granola &... Voir plus
CarbZone is a Low Carb company that manufactures all natural and healthy food products with a low carbohydrate content that are rich in fiber and protein.
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Extremely poor customer service please no one should order from them I ordered on 28th June and moved house at end of august. They sent my order to previous address in 2nd week of September which is more than 2 months later.
Meanwhile I sent countless emails but no response
This is worse than scam

Réponse de CarbZone
This is an excellent low carb rice substitute at a reasonable price.

Réponse de CarbZone
The product is very good but a bit on the expensive side

Réponse de CarbZone
Extremely unhelpful and non-responsive customer service. Ignored my cancellation request submitted within 1 hour of purchase (Order #EN78381), forcibly dispatched the order, and the courier abandoned it in a public hallway in another city. Refused to respond or refund. Avoid at all costs!

Réponse de CarbZone
Great selection of low carb food. Love the wraps very filling. I tried the spaghetti and it's the best low carb pasta I have tried hopefully it will stay on the site.
Excellent service, really good products (the spaghetti is great). Makes low carbing entirely bearable.
improve the delivery service. my order took 9 day to reach me.

Réponse de CarbZone
I haven't tried the bread yet but I'm confident it will be okay it was delivered on time however
Took 3 years to reply to my review. Gave them the benefit of the doubt. Ordered 7 packs only received 2. Now they say they cant do anything. PLEASE DO NOT USE THIS COMPANY. Possibly the worst customer service I have ever encountered.

Réponse de CarbZone
Please don’t bother with this company.
Order arrived damaged. Spent two weeks trying to contact them by various methods and still no response.

Réponse de CarbZone
Unfortunately a company that has zero customer service. The food I ordered didn't have a particularly long bbe date but something I can live with. The issue is some of the food ordered ..cookies were not as described. Tried contacting them to query why etc but got absolutely no response. Seems like a common problem. What is wrong with these companies...it's the customers that actually keep you in business. Not sure anyone from the company will read this looking at previous reviews...shame really !!!!!!

Réponse de CarbZone
I have ordered several times from this company. However the customer service is extremely poor when something goes wrong. Having only received half of my order - when raising a complaint, they quite literally have said - that's not our problem. Forcing me to have to do a chargeback request. Extremely poor and despite being a loyal customer now need to find another provider - or only order through amazon.

Réponse de CarbZone
Not impressed with first time order. Paid for next day delivery as I was travelling and needed to stock up on keto foods. Didn't arrive until nearly a week later. Complained to them that I had paid for next day delivery... So they refunded me £1... Despite me paying £7.99 for it. Joke.

Réponse de CarbZone
Very disappointed with the service from carbzone. Cannot get a response from them despite emailing them several times and leaving a message on their chat service. I am trying to contact them to tell them I have not received my order!

Réponse de CarbZone
I always buy the wraps and love them.
I decided to try the crisp bread they arrived all Brocken and not able to eat them.
I contacted customer service and never received a reply

Réponse de CarbZone
Ordered from this company for over 5 years. Over that time, lots of deliveries have been fine but if there’s an issue, no one gets back to you! Their customer service is absolutely shocking! Couldn’t even call it a service, they just don’t respond! I’m gutted it’s the only place I can get the products, otherwise I would never order again!

Réponse de CarbZone
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