CarbZone Avis 

80
TrustScore 2.5 sur 5

2,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Extremely poor customer service please no one should order from them I ordered on 28th June and moved house at end of august. They sent my order to previous address in 2nd week of September which is... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Unfortunately a company that has zero customer service. The food I ordered didn't have a particularly long bbe date but something I can live with. The issue is some of the food ordered ..cookies were... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Not impressed with either food or service. Paid for 1-day delivery, yet the parcel arrived 3 days later and no refund received for the express delivery (customer service person apparently didn’t see... Voir plus

Noté 5 sur 5 étoiles

Trying a low carb diet for the first time & came across carbzone online, made my first order of protein bread, chocolate, strawberry granola & the pasta. not tried the pasta yet but bread, granola &... Voir plus

À propos de l'entreprise

  1. Service e-commerce
  2. Boutique de produits diététiques

Informations provenant de diverses sources externes

CarbZone is a Low Carb company that manufactures all natural and healthy food products with a low carbohydrate content that are rich in fiber and protein.


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

80 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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2,7

Tous les avis

(80)

22 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Extremely poor customer service please…

Extremely poor customer service please no one should order from them I ordered on 28th June and moved house at end of august. They sent my order to previous address in 2nd week of September which is more than 2 months later.
Meanwhile I sent countless emails but no response
This is worse than scam

3 septembre 2026
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Réponse de CarbZone

We’re very sorry for the frustration this has caused. Your order was delayed because it was waiting for an item that was temporarily out of stock, which is why it was dispatched much later than usual.

We are also concerned to hear that you sent several emails without receiving a response. Could you please confirm whether these were sent to order@carbzone.se? We normally respond to customer enquiries within 48–72 hours, so we would like to investigate why you did not receive a reply.

Please contact us at order@carbzone.se with your order number so we can look into what happened and help resolve this for you.

Noté 5 sur 5 étoiles

This is an excellent low carb rice…

This is an excellent low carb rice substitute at a reasonable price.

7 août 2026
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Réponse de CarbZone

Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying our Low Carb Rice and find it a great alternative at a good price. We really appreciate your support! 😊

Noté 5 sur 5 étoiles

The product is very good but a bit on…

The product is very good but a bit on the expensive side

5 août 2026
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Réponse de CarbZone

Thank you for your feedback! We’re very happy to hear that you like the product, and we appreciate your comment about the price. We’re always working to offer the best possible quality at a reasonable price for our customers.

Noté 1 sur 5 étoiles

Extremely unhelpful and non-responsive…

Extremely unhelpful and non-responsive customer service. Ignored my cancellation request submitted within 1 hour of purchase (Order #EN78381), forcibly dispatched the order, and the courier abandoned it in a public hallway in another city. Refused to respond or refund. Avoid at all costs!

22 juillet 2026
Avis spontané
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Réponse de CarbZone

We’re sorry that your experience did not meet your expectations, particularly regarding the cancellation request and communication. We take this feedback seriously and are continually working to improve our customer service and processes.

Noté 5 sur 5 étoiles

Great selection of low carb food

Great selection of low carb food. Love the wraps very filling. I tried the spaghetti and it's the best low carb pasta I have tried hopefully it will stay on the site.

9 juillet 2026
Noté 1 sur 5 étoiles

improve the delivery service

improve the delivery service. my order took 9 day to reach me.

20 juin 2026
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Réponse de CarbZone

We’re very sorry that your order took 9 days to arrive. Our deliveries normally arrive within 1–3 days, so unfortunately the shipment experienced an unusually long delay with the courier.

Noté 1 sur 5 étoiles

Took 3 years to reply to my review

Took 3 years to reply to my review. Gave them the benefit of the doubt. Ordered 7 packs only received 2. Now they say they cant do anything. PLEASE DO NOT USE THIS COMPANY. Possibly the worst customer service I have ever encountered.

9 juin 2026
Avis spontané
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Réponse de CarbZone

Hi Sam, we are happy to help but you have not provided any supporting documents to us to handle your claim.

Noté 1 sur 5 étoiles

Please don’t bother with this company.

Please don’t bother with this company.
Order arrived damaged. Spent two weeks trying to contact them by various methods and still no response.

10 avril 2026
Avis spontané
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Réponse de CarbZone

Hi, please contact us at order@carbzone.se and provide us with your order number.

Noté 2 sur 5 étoiles

Unfortunately a company that has zero…

Unfortunately a company that has zero customer service. The food I ordered didn't have a particularly long bbe date but something I can live with. The issue is some of the food ordered ..cookies were not as described. Tried contacting them to query why etc but got absolutely no response. Seems like a common problem. What is wrong with these companies...it's the customers that actually keep you in business. Not sure anyone from the company will read this looking at previous reviews...shame really !!!!!!

9 mars 2026
Avis spontané
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Réponse de CarbZone

We sincerely apologize for the lack of response you experienced. We have ended our partnership with the company handling our customer service and have since brought support back in-house to provide a much better experience.

Please let us know how we can help you.

Noté 1 sur 5 étoiles

I have ordered several times from this…

I have ordered several times from this company. However the customer service is extremely poor when something goes wrong. Having only received half of my order - when raising a complaint, they quite literally have said - that's not our problem. Forcing me to have to do a chargeback request. Extremely poor and despite being a loyal customer now need to find another provider - or only order through amazon.

12 mars 2026
Avis spontané
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Réponse de CarbZone

We sincerely apologize for the lack of response you experienced. In March 2026, we ended our partnership with the company handling our customer service and have since brought support back in-house to provide a much better experience.

Noté 1 sur 5 étoiles

Not impressed with first time order

Not impressed with first time order. Paid for next day delivery as I was travelling and needed to stock up on keto foods. Didn't arrive until nearly a week later. Complained to them that I had paid for next day delivery... So they refunded me £1... Despite me paying £7.99 for it. Joke.

24 février 2026
Avis spontané
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Réponse de CarbZone

We're sorry your first experience with us was disappointing. While courier delays can unfortunately occur outside of our control, our policy is to refund the additional amount paid for expedited shipping when a next-day service is not achieved; if this wasn't handled correctly in your case, please contact us directly and we'll be happy to review it.

Noté 1 sur 5 étoiles

Very disappointed with the service from…

Very disappointed with the service from carbzone. Cannot get a response from them despite emailing them several times and leaving a message on their chat service. I am trying to contact them to tell them I have not received my order!

12 février 2026
Avis spontané
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Réponse de CarbZone

Hi Rita, I can see you have been in contact with our customer service and received respone to your question.

Noté 1 sur 5 étoiles

I always buy the wraps and love them

I always buy the wraps and love them.
I decided to try the crisp bread they arrived all Brocken and not able to eat them.
I contacted customer service and never received a reply

6 janvier 2026
Avis spontané
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Réponse de CarbZone

We sincerely apologize for the lack of response you experienced. In March 2026, we ended our partnership with the company handling our customer service and have since brought support back in-house to provide a much better experience.

Noté 1 sur 5 étoiles

Horrendous customer service

Ordered from this company for over 5 years. Over that time, lots of deliveries have been fine but if there’s an issue, no one gets back to you! Their customer service is absolutely shocking! Couldn’t even call it a service, they just don’t respond! I’m gutted it’s the only place I can get the products, otherwise I would never order again!

8 janvier 2026
Avis spontané
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Réponse de CarbZone

We sincerely apologize for the lack of response you experienced. In March 2026, we ended our partnership with the company handling our customer service and have since brought support back in-house to provide a much better experience.

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