Care Clothing Avis 

495
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Good customer service. Fast delivery. Good quality pair of trousers. Exactly as described. Elastic waist helpful for someone taking hormone treatment which has caused weight gain around waist. Only gr... Voir plus

Noté 5 sur 5 étoiles

Fast and efficient service. Had a phone call to check the correct items had been ordered as sizing was slightly different due to the trouser style. These trousers are a lifeline for my husband who suf... Voir plus

Noté 1 sur 5 étoiles

Still waiting for delivery of the shorts I ordered some weeks ago! I did have a phone response after I left a message, I was promised a call back to let me know what the situation was with my order bu... Voir plus

Noté 5 sur 5 étoiles

My wife and I have always had quality service from Care Clothing and it is a pleasure doing business with them. The trousers I have bought have been well made and hard wearing and comfortable. They ar... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements
  2. Service de retouche de vêtements
  3. Magasin de vêtements pour hommes
  4. Magasin de vêtements grandes tailles
  5. Magasin de vêtements pour femmes

Écrit par l'entreprise

Care Clothing has been an established family business for 45 years. We specialise in comfortable and adaptive clothing for those living with disabilities. Discover our latest range of Menswear, Womenswear, Socks and more!


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

495 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 64 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(495)

127 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Unfortunately the trousers

Unfortunately the trousers were unsuitable .
I have sent email asking for the company returns procedure but up to now there has been no response?
Finally a response a month later.
But theTrousers were returned over two weeks ago and I had a message a refund is being processed but only a partial refund,they are deducting £5 so in effect I have paid postage both ways,!!!
Will not order from this company again😠

27 avril 2026
Logo de Care Clothing

Réponse de Care Clothing

Hi Bob, please drop us another email and I will sort this out for you ASAP!

Noté 1 sur 5 étoiles

Poor customer service

Poor customer service. Received the wrong colour but unable to contact company for exchange

I have emailed the company twice. I ordered light blue but got the dark blue which my husband already has. I was willing to return and exchange but he has now worn it

11 mai 2026
Avis spontané
Logo de Care Clothing

Réponse de Care Clothing

Dear Beany,
Thank you for your feedback.

We are sorry to hear that you were disappointed with your order. Having checked our records, we have been unable to locate any emails from you regarding this issue. If you contacted us from a different email address, please let us know and we will be happy to investigate further.

We understand that you initially wished to exchange the item due to receiving a different shade than expected. However, as you mentioned that the garment has now been worn, unfortunately we are unable to process an exchange or return as the item is no longer in its original, unworn condition.

Had we received your email before the garment was worn, we would have been happy to review the matter and discuss the available options with you.

Kind regards, Admin.

Noté 2 sur 5 étoiles

TROUSERS

The material the trousers are made of are not very good as they seem very stiff and tend to stay creased and not to fall nicely after sitting down.

22 avril 2026
Logo de Care Clothing

Réponse de Care Clothing

Hi Philip,
This should not be a problem after a few washes – it is the manufacturing starch.
Best wishes, Admin.

Noté 5 sur 5 étoiles

Worth the wait

The trousers are good quality and a nice fit. I had to wait quite a while for them to be delivered but the customer service person was very helpful and tried his best.

3 avril 2026
Logo de Care Clothing

Réponse de Care Clothing

Thank you!

Noté 1 sur 5 étoiles

MISSING ORDER/ ZERO COMMUNICATION

I placed an order three weeks ago and I have not received it nor have I had any correspondence from the company.
I have contacted them using the online message form twice and have had no response.
If anyone form this company is reading this review, please get in touch with me regarding my missing order.

6 avril 2026
Logo de Care Clothing

Réponse de Care Clothing

Hi Helena,
I’m here and I’m reading this email. I haven’t had any emails from you? Please give us a call on (01785) 228159 and we will sort this out for you as quickly as possible.

Noté 1 sur 5 étoiles

Unhappy customer

14th March. Order no 76407. Amount £126.83. I returned 2 pairs of trousers for a refund on 23 March which I have still not received. It is now 22April. I have bought 4 pairs of trousers since which I had to pay for in advance. You still owe me 2x £40.94. Not happy

10 avril 2026
Logo de Care Clothing

Réponse de Care Clothing

Please call us, Alastair, and we will sort this out for you.

Noté 4 sur 5 étoiles

Long delivery but Great product

The item has arrived 2 weeks after being ordered.
I was concerned that I may have fallen victim to one of the scamming websites, when there was such a long delay, but was completely put at ease by the pleasant company owner when I phoned to enquire after my order.
The garment hasn’t been worn yet but looks and feels great.
Thank you.

7 avril 2026
Noté 5 sur 5 étoiles

A pleasure to recommend this company..

Another positive purchase from this company. I’ve used them for a number of years. They continue to provide value for money and a high quality product. It is a pleasure to recommend them.

3 avril 2026
Logo de Care Clothing

Réponse de Care Clothing

Thank you Caroline!

Noté 2 sur 5 étoiles

Disappointing…

1.The side pockets have narrow apertures only ⅔ size of my other trousers and are difficult to access. They are so so shallow that small items like keys are prone to fall out.
2.Unlike other providers of adaptive clothing Care do not offer to remit VAT to qualifying purchasers.

24 mars 2026
Noté 3 sur 5 étoiles

Extremely slow service

Extremely slow service. Email 2 days after ordering to say that it was on its way. Finally received 9 days later after having paid for a 48 hour delivery.
Contact details are useless " Thanks again! If you need any help with your order, please contact us at no-reply @careclothing.co.uk."
How do you contact via a no-reply email address???

24 mars 2026
Noté 5 sur 5 étoiles

Great customer service

I ordered the wrong colour in error but a telephone call fixed the problem! Great customer service. The trousers are great and the order was for a second pair.

15 mars 2026

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