CareLineLive Avis 

I phoned the helpline this morning with a query as I haven't been using the system for very long.
Coleen is one of my regular contacts on the team.
She is friendly, super helpful and always follows up with an email to check that all is sorted after my query is dealt with.
Amazing lady working with an amazing team!
Huge thanks as always.

Carelinelive is the best Electronic Care Management System out there. The system is robust, the training is detailed and adequate, the support system is fantastic.

"Colleen was an amazing facilitator and extremely funny, I and the team will love to be in another session with her."

We've been using CLL since the pandemic and it has changed our company for the better!

We used to be paper based before this and we just had no clue where staff were, what notes were written about clients, care plans were regularly out of date with the constant changes and not being able to update paperwork in their homes as quickly.

All these problems have been fixed with CLL. The system is super user friendly, the support team answer almost always and if they don't they always ring back within 30 minutes.

We now have better communications and relationships between staff, our clients and their families and our company is so much better for it.

Prompt and really helpful. I was totally bamboozled by a task and the support talked me through it and helped resolve it.

The support we receive from CareLineLive is excellent, I normally only do the very basics on the system and needed some support, the support I received was very helpful and given in a timely manner, we find CareLineLive to be a brilliant system in domiciliary care.
Any domiciliary care company looking for a new system this is the one !
Geraldine Raggatt
Director

Colleen was quite helpful, I did not feel rushed and she was very polite while answering my questions.

After 24 years with people planner, we heard a lot of good things about Careline so we decided it was time to make the change. We are very slow to pick new things up and the support staff were very patient with us...and still are.....We needed to forget everything we knew and think differently. We all love the new system and look forward to using everything Careline has to offer.

Good day everyone. You know I must commend you. One thing I like about Carelinelive team, is that you are always available to help us. I often see on WhatsApp group chats people complaining about other software platforms that they are never available to help. I always tell them try Carelinelive, they are very supportive and are always open to suggestions. Please keep this up and keep updating. Do not change.

Kind regards
Sibongile

Brilliant - I started using CareLineLive on 01/06/23, I have used different systems but this one stood out. We are a domiciliary care agency, this system has everything you need to ensure you can go electronic. As every system, there are some improvements that can be made and I believe this will only get better then it already is. The invoicing and pay is spot on! and you can add additional costs for pay or invoicing and can even choose the design. This was the best decision to move over to this system, I would certainly recommended this to any care company and especially companies who have branches in different areas as you can split the access so only each branch can see there area

Always help you when you need it even if the problem is not in there side

I have been with CareLineLive for about 3 years. Brilliant system! Switched to them because we were going paperless. Their customer support is great and software is constantly improving in line with the customers requirements.
The only downside for me is the financial reporting.

We migrated from Access Group to Care Line Live (CLL) learning the system step by step with support from CLLs fantastic support team. We are now in our third month of CLL and the difference is noticable. Our community support team favour the application over Access Care Planning, formally Mobizio. It has made invoicing different clients / service funders and payroll a walk in the park. the pricing structure is simple and cost effective with no hidden charges for features or managers accounts. We looked at 5 other care management solutions and CLL stood out.

As a domiciliary care agency we have now been using CareLineLive for over 6 months having moved away from a service where each additional service had to be paid for to access. With CareLineLive, not only can you rota the team who can remotely log into the system, the can see their tasks, eMAR, Support Plan and any other information we wish to add. The more we use the system the more we are learning about its functionality; we have already taken part in their study for body maps as CareLineLive also continue to improve their system and listen to feedback from their users. Easy to navigate and user friendly. A real partnership wanting the best in care.

The software has been brilliant by removing so much paper work. The support team are always very useful. I would highly recommend

We have been using CareLineLive for two years now, we have watched the system grow and develop. System is reliable and support is good.

We have been using Carelinelive for about 12 months. We have found Carelinelive to be very user friendly for both care staff and office staff. It has improved our ability to audit the quality of the service. I would recommend any home care business to trial the software.

An excellent care software organisation which is moving towards a digital holistic care solution in one platform.

We use Care Line Live for our scheduling and it's been great. Really helpful team and straight forward software to understand.

As a domiciliary care company we started using CareLineLive fully at the beginning of the pandemic which allowed us to work remotely. CareLiveLive combined all previous systems into one from rostering and payroll/invoicing, as well as supporting us with going paperless by providing individual handsets for the carers, online assessments and electronic MAR charts. There's an easy to use and efficient support team for any queries. Would highly recommend.