Caremark Avis 95

Great company to work for! I started my career here about a year ago and I have already learned so much. Training and development are available and people are very kind and understanding.
Have grown a lot so far

I so wish i saw these reviews first before i employed them .
They came under the top 10 on the richmond website .

They honestly are useless!
i totally blame the training .
The individuals some caring just do not have the experience!
They talk to my mum without putting her hearing aids in first .

First experience with Carers and it was a disaster- one didn’t know how to make scrambled eggs when asked to do so, the bare minimum done .

Do NOT use this company.
You will be forever complaining and getting no where .

After over four years with this company and now with a new owner and management, I am sadly disappointed with the unprofessional manner in which they deal with complaints regarding the care, health and safety of their clients. The times of their paid visits are also in question. Some of the staff are wonderful others are not and the care varies from person to person.

This care company should not even be running has a care company. Staff unprofessional. Lazy have no digital and respect for people who need help or looking after . Absolutely disgusting. Would 100% not use them again . And I strongly recommend people stay away for this company

This would not have been my choice of care company for my sister-in-law afflicted with Alzheimer's. Unfortunately we didn't get to choose! We suspect they were chosen by the social worker serving that area of West Sussex (Pulborough & Horsham) who thought our relative was 'vulnerable' as she lived alone. Unfortunately we live a couple of hours drive away so cannot be 'on the spot' as much as we would like. Caremark never reply to my emails or phone calls and it is most disappointing. Surely it is best if carers are in touch with the relatives in a partnership looking for 'the best interests' of the client/patient? My relative has some friends who visit every three weeks and unfortunately, despite our instructions, the carers refer everything to these friends instead of to us. We have tried in vain to explain the situation to Caremark but they're just not bothered! It is mortifying to find ourselves cut off from a relative by a pair of friends and the Caremark carers. At the end of last week, the then carer shouted and swore in my face (not Covid aware) yelling at me in front of my husband and in-law that, and I quote, "I needed to bl**dy zip it", making the appropriate gesture across her own mouth. Clearly she was stressed and had had enough - but that's Caremark's fault as a bad employer and it shows the sort of repercussions that could occur with a patient. This carer was peremptory in her tone with my in-law and I was not confident about leaving her alone with this woman. I am still awaiting Caremark's apology or other response after I phoned them on Friday. I won't hold my breath for that. Look elsewhere, don't use these people.

The Solihull branch is pure filth run, they make people work all hours when you clearly let them no you want a set rota. They underpay & constantly have a chain of emails going through the system that care people are requesting not to go to certain clients!! it’s one thing after another with this place there clients are calling in refusing to have certain workers in there homes as there made to feel unease there call times are not true to what is in the planning and both client and carer are suffering there Mileage & shadows paying are absolute jokes.
They really do give you the bravado of how great the company and the appreciation of you are but once your getting started properly soon as your in than” straight away it’s basically on your own nothing gets done. They sit around on there fat asses all day eating & making idol chit chat & moan when you make a complaint they do not make you feel valued. The whole management team needs shutting down they all might especially mr Herkesh talk the talk but they do (NOT) walk the walk there are so many proud very experienced very loyal and caring company’s around please think twice about settling your loving beloveds with this flight of stairs above a coffee shop sham of a place. Think about your family’s. Not there pockets you only have to look at the managements healths behind the screens to see they need the support and classes than poor little victim lady’s & men

Absolutely shocking carers apart from a few. Laughing and raising their voices at my friend who is experiencing dementia, complete lack of understanding and patience, not fulfilling their job specification ie, pouring a whole cooked dinner into the dustbin without a liner and putting a liner over the top. The carers I have experienced have seriously lacked motivation and could seriously do with a long course in the principals of dementia care!!!!

Complete lack of care. Visits lasting less than 10 minutes when should have been 45 minutes. Personal care not given regularly. No understanding of how to deal with a dementia sufferer. Poor communication with client and family. Please do not use.

I agree they are dreadful rude staff never came on time wanted to put my mother to bed at 530, one lady hadn’t had a day off sine christmas which is illegal. They were told not to use the key safe if my car was parked in the drive they took no notice and i found a stranger standing in the hall nearly had a heart attack

Do not use

It took 8 months for a reply just show what type of company they are I repeat
DO NOT USE

I used the services of Caremark Care Services Ltd. in Kochi, India, which is under Caremark Care UK.

This company is just like any other local home nurse servicing company. We hired the services for my father who is 96, for whom we had been availing the service of a home nurse for about 7 years. But, our experience with Caremark was the worst of the lot.

Mr. Dibin sent by Caremark was not at all a trained person and was handling a 96 year old person without an element of compassion. When my father was groaning with pain we asked him to handle with little care, but, he replied that he is experienced and doesn’t need any instructions from us. This was his attitude from the beginning.

He lacked cleanliness as he cleaned the patient after defecation and without removing those gloves he changed the pillow covers. The defecated clothes were put in the washing machine along with other clothes.

He was not a properly trained person and his attitude was not at all good.

On assurance from Mr. Edison (local contact person) that their staff are highly experienced, we terminated the services of the bystander we had. Though the company had initially told that they always had a back-up arrangement of 3 people, they were not able to provide a replacement and suddenly we were not able to make any alternate arrangements. We talked to the local contact person and another senior person from the company, however, they were all simply supporting their staff.

My advice to anyone is don’t get carried away by their attractive brochures, photos or their international brand claiming to be registered in UK.

I have been very pleased with the care given to my mother. The team have built up a good rapport, they understand her needs and many times have gone above and beyond when she needed extra help.

Started out with Caremark by professional recommendation. Started well, then quickly went down hill. Promised in front of myself, my mum, social worker, one carer and one manager, that the carers would be no more than 3 regulars. That lasted a few weeks. Mum and I advised they would not get big and take on lots of clients and staff, said one thing and did the opposite. Was processing LPOA for mum with her bank, there were delays so couldn’t pay the invoices straight away, was threatened if I didn’t care would end. New inexperienced carers did not know mums procedures and routines, left mums door unlocked. Didn’t know where to find customer carer communication sheet, didn’t know where mums medication was kept. Felt sorry for her but was glad I was there to meet her and train her. I changed care company because of mums complex needs, paid £5 extra an hour yet was getting the same service as the cheaper company and bank holidays are double time. Then when I asked for disclosure of mums account and invoices to the local authority, I was refused access due to company policy that was not made clear or in the T&C’s. Please think seriously before employing this company to care for precious family members. I have now ended the care for mum from CAREMARK.

Absolutely awful company. Do not leave your loved ones with them.
Failing to feed.
Mixing up missing and double dosing medication
Carers are poorly trained and dont keep to their times.
Turn up when they feel like it.
The office staff are rude and unhelpful
They have caused more stress than before!
This is the Cheltenham branch but looking at other reviews it seems nationwide

Brilliant care provider to work for! All lovely, all down to earth couldn’t ask for a better team! Amazing clients!

Please look into this company carefully before you place anyone in your life in their care! The Management and admini staff let their care team down tremendously which in turn has a knock on affect on the care that is delivered. Luckily I live close enough to my mother to pop in on a daily basis almost - god knows what would of happened if I didn't! The main and most dangerous of their constant mistakes when mums regular carer was promoted and we were left with a constant stream of different carers - was six missed medications, no food left out for mum to eat and no link alarm put on - simple tasks but can have terrible consequences when not carried out! I must say mum had some regular carers that were fantastic but as they were only bank staff were not available all the time, so untrained and nervous unsupported carers are placed in awkward situations! The main problem is then when you try to get things put right you are met with lies and total ignorance so the frustration and anger builds and you end up with stress for your family member (already dealing with dementia and confusion) and upset and stress for yourself trying to ensure that your family members safety and well being is prioritised! In my opinion I would not use Caremark unless you have plenty of time on your hands to keep checking on them and making sure they do their job properly! Horsham West Sussex

This relates to the Lambeth office. See Caremark Lambeth on the most popular search engine for reviews and even some interesting responses from the care manager. She makes my point even better than I ever could. She then tried to delete them and supress the other reviews, but I have put photos all the originals in the photos for all to see who she truly is.

I can only imagine that the 5* reviews referring to positive experiences with this company are fake, because my experience was beyond terrible (and our requirements for care were very minimal by any carer's standard). The care director made a great impression at first, but it quickly became clear that she routinely over-promised and under-delivered. I could go into all the instances of people not turning up and her blaming everything and everyone except her own incomeptence, or describe the staff member that refused to speak to next of kin when asked to try to please motivate the client to go out while she was there (the sole purpose of hiring her), or even detail the apallingly defensive text tirade by the care director when asked to explain the final absence and confusion that led to yet another medical appointment cancellation and showed she truly did not care at all for those who hire her company...
But suffice to say, if you want someone who will actually care for you or your loved one, take medical and other appointments seriously and not as things that can be constantly rescheduled at the last second when someone fails to turn up (not that you'll get a call to advise you - you wait and chase it after your loved one tells you that no one has arrived), and who gives you any kind of peace of mind to allow you to trust them in your absence, DO NOT waste your time and precious energy on this company! Find someone who actually has the capacity to CARE - which this director and at least some staff clearly and sadly do not posess.

I was excited to start a new career offices based after providing care on the road with the ambulance service. It was going really well at first in my new role as care coordinator in the Bristol franchise. After a couple of weeks I learnt why they cannot keep their staff for longer than a few weeks. The care they provide is poor, the staff in office and on field are poorly treated. A lot of corners are cut in regards to compliance. It became clear that this franchise is just about making money and not being able to provide good care to the clients. As a coordinator more and more tasks were being assigned to me that I just couldn't keep on top of. I couldn't do right from wrong. The staff were expected to move heaven and earth for the company and boundaries were not respected and consistently undermined. I do not agree with the way the franchise is ran and the lack of team work and support and the amount of complaints that the company gets on a daily basis from staff and clients that are avoidable and do not get sorted. I decided to regretfully quit on the spot after being reduced to tears for a second time after being spoken to like a child with no respect and told I wasn't doing a good job despite the previous week I was told the opposite. I would advise that anyone looking for a care provider for their family to seek another company as this is not a good one. I would advise that anyone wanting to work for a care provider to seek another company as there is plenty of better ones out there.

Linda and staff from Kingston showed me kindness and great care I have aspergers
I will always be greatful for there care when I need it the most. Thank you

I am carer. I was working with company about
2 months. Clients complain, that there is no account to pay money for there service, you run with clients bank check. Very confusing company, changes every day, you cannot follow what you are doing, where you are going. Sometimes arrived 2 carers by same client, changes in rota constantly, its does a stress for client and for carers, about your availability even don't ask, just put clients in your rota, you cannot plan anything in your daily day. Finally I cannot carry with confusion and daily stress and decide to left company. My payslip I cannot open, send wrong password. Salary should be end of month on Friday, didn't pay in bank account, on phone 3 people from office with Shazia director including promise to pay money in account on Sunday, still no money in bank account, excuses that there is issue with P45, that I didn't get uniform back in office. I am now in holidays, I cannot do.
I send email for them, that I will get uniform after holidays. In my 11 years expereriece in care system
I never have something like this. I don't wish anybody go throw this stress, what I am going try. Thanks God I left this company.
I hope my experience will help new carers.

We had a 2hr sit booked for my mum. She is 92 years of age. The Carer arrived a little late but had called to let us know. The sit consists of 100% attention to my mums requirements and observations. The meal for lunch I had already prepared and given to her. I Explained all bullet points with carer and said I shall put out washing before I leave. I left Carer with mum. I then told her I was leaving and left.
Approx 1 hr later I saw mum make her own way to toilet with trolley and then onto bedroom with no sign of Carer. I became worried and decided to go back to mum's. On Arrival I found no Carer in the house my husband came through kitchen and found Carer sat on my sunlounger chilling and chatting socialy on her mobile soaking up the rays. When she was asked where mum was Carer replies she was in there meaning the lounge. My husband found dinner plate dumped on worktop side and a cup of tea partly drunk with tea leaves floating in it. The burst tea bag was steewn on the side of the sink. We asked Carer to gather her things and to leave. Afterwards we found her phone charger plugged in a wall socket in the kitchen. We then saw her blue surgical type gloves thrown on the floor in the middle of the Close.
This behaviour is unacceptable and in my professional opinion constitutes Proffesional neglect.