CARIA HOLIDAYS Avis 

50
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service from start to finish. Kerem was ever so helpful and quick in booking our flights direct from London to Malatya and keeping us updated. His service was exceptional. Had no issues at t... Voir plus

Noté 5 sur 5 étoiles

Such a beautiful, comfortable, and fun resort!! The staff was very helpful and hard working. Particularly enjoyed the woman preparing the filled breads on the grill. Always smiling, kind, and hard wor... Voir plus

Noté 5 sur 5 étoiles

Salih has ben very patient with my friend Jessie and I, June holiday was cancelled, refund obtained for me, asked to send it to me. he was then asked to get prices for October, then when I had a holid... Voir plus

Noté 1 sur 5 étoiles

First of all we went in Caria holidays with an excitement thinking they will help us seeing our child with special needs. We’ve asked for the best hotel ignore the money but somewhere suitable for our... Voir plus

À propos de l'entreprise

  1. Agence de voyages
  2. Agence de réservation de billets d'avion
  3. Site de recherche de vols
  4. Agence d'excursions
  5. Agrégateur de voyages

Informations provenant de diverses sources externes

Why Choose Caria Holidays Here at Caria Holidays you will find a team of travel experts who have been in the travel business for over 20 years. It makes Caria Holiday one of the leading and fast growing specialist independent tour operators in the UK. We are offering unique tailor made holidays to all our specialist destinations such as North Cyprus, Turkey, Far East, Europe, Dubai and Caribbean Islands Our company is registered and based in London. We are fully bonded with ATOL No 11211 and IATA Accredited Agent No 91287825 So you have total peace of mind. Our aim constantly improve our services and commitment to developing the best products for our customers.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

50 avis

5 étoiles
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3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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3,9

Tous les avis

(50)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Booking, cancellation, re-booking

Salih has ben very patient with my friend Jessie and I, June holiday was cancelled, refund obtained for me, asked to send it to me. he was then asked to get prices for October, then when I had a holiday booked to go to Spain in September cancelled, he then re-booked us to go to same Hotel in September. We all now keep our fingers crossed.

1 août 2020
Avis spontané
Noté 5 sur 5 étoiles

excellent

They were very careful and helpful for your trip. Special thanks to Salih Ince who is very helpful to me. I would definitely buy again flight ticket and holiday from them. Thank you.

17 juin 2020
Avis spontané
Noté 2 sur 5 étoiles

Sorry but their communication is very…

Sorry but their communication is very poor. They helped me when I created a fuss but I shouldn't have had to.

17 juin 2020
Avis spontané
Logo de CARIA HOLIDAYS

Réponse de CARIA HOLIDAYS

Hi Mrs Seton,

Firstly we are very sorry to hear that your experience was not up to your expectations.

Our team have been working very hard to operate flights between Turkey and UK through very hard times and they have been doing their very best to respond to hundreds of customers.

In your case the poor communication you mentioned was about your flight from Istanbul that was rescheduled. You were sent an email with your new details. But couldn't get an immediate response when you asked for a reconfirmation of your new flight details.

I believe you can understand that we as an industry are passing through very challenging times and operating these flights when even flag carriers were not operating is not a easy task to achieve. Therefore I hope you understand the reason you didn't get the response earlier than expected was not because you didn't make a fuss earlier, but because our team was dealing with many other requests received from other customers.

We hope that you don't shy away from us due to your recent experience affected by the ongoing challanges and give our team a chance to show you our true customer experience in the future.

Kind Regards,

Caria Admin Team

Noté 1 sur 5 étoiles

Sultan Kalayci

I’m not happy with the customer service especially mrs Sevgi, I was added on the list to fly back to Izmir during this outbreak I was promised a call to book my place however found out individuals who called after me were called in return and booked a place on the flight. I called this morning to discuss this issue however was not offered help at all. This is not professionalism, I do not recommend this company to anyone as they have no ethics and problem solving matters.

Bu kampanyadan hiç memnun değilim, hazıranın 3 ünde aradım ve annemın ismıni yazdırıp izmır uçuşu için sıraya girdık sonra perşembe gunu tekrar aradım ve beni geri arayacaklarını soyledıler. Bunun üzerine ben başka arkadaşlarımada soyledım ısımlerını yazdırdılar benden sonra fakat sevgı hanım bizim listeyi o kadar guzel yapmışkı sıralama bızden sonrakılere gelmiş bize gelmemiş bu kadar kotu hızmet anlayışları var hıçbir şekilde onermıyorum bu kampanyadan bılet almanızı. Aradıgımdada bana yardım edecek hiçbir girişimdede bulunmadılar sevgı hanımla görusemedıgim gibi bir özür dileriz bile söylemedı kendisi

6 juin 2020
Avis spontané
Logo de CARIA HOLIDAYS

Réponse de CARIA HOLIDAYS

Sayin Kalayci

Yasadiginiz kotu tecrubeden dolayi uzgunuz fakat normal olmayan surecler icersinde firma olarak kendi cabalarimizla nerdeyse imkansiz olan ucus izinlerini binbir zorluk icersinde aliyoruz bu surecte onbinlerce insanimiz Turkiye ye ucmak arzusunda hic kolay olmayan operasyon icinde bazen bizden kaynaklanan bazen Turkiye yolcu kurallari gertegi aksakliklar oluyor bu nedenle operasyonu cok zor olan gunlerden geciyoruz.Arkadaslarimiz gece gunduz calisiyorlar elbette arzumuz her musterimize yardimci olmak ama her zaman maalesef mumkun olmuyor yasadiginiz kotu tecrube firmamiz ve calisma arkadaslarimizdan ziyade yasagidigimiz olagan ustu durumdan kaynaklanmaktadir.

Yasadiginiz kotu tecrube icin ozur diler
Iyi Gunler Dileriz

Saygilarimizla

Caria Holidays

Noté 1 sur 5 étoiles

I have had a number of email…

I have had a number of email conversations with one of your staff and quite aggressive text messages too and my request just keeps getting ignored and matter not dealt with. I have been a customer of yours for a number of years and referred a number of clients to but the service I am receiving now is absolutely unacceptable

25 mars 2020
Avis spontané
Logo de CARIA HOLIDAYS

Réponse de CARIA HOLIDAYS

Dear Sir/Madam

Following the rapid spread of Coronavirus in Europe, governments around the world are introducing travel restrictions, which is resulting in airlines cancelling or modifying their flight schedules.
Given the current situation, it may take longer than usual for us to manage your request.
We kindly remind customers not to call us for updates or information on their cancellation, change or refund requests. We’ll be the ones to notify you, via email, as soon as we have an update.
Please send all your request to admin@cariaholidays.co.uk
We apologise for the inconvenience this situation may have caused and we appreciate your patience, our customer care team will contact with you as soon as possible

yours sincerely

Caria Holidays

Customer care team

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