Car Loans UK Avis 

There really should be an option to give zero stars. Ive never dealt with such an awful company. They start you in sales with Paul lovely guy couldn’t fault him can see why he’s in that department. Then once you’ve picked the phantom car you wont get the payment for you move on to the after care department.
Now be prepared if you want to ring them to be on hold for hours at a time and then when you finally speak to them they are the rudest bunch you will ever get in contact with and then hang up on you!
No payment goes through they will blame the finance company for not releasing the funds! I can’t be bothered to write everything I went through I will simply say read and believe all the 1 star negative reviews!! Luckily for me within 24hrs I managed to secure a personal loan and still get the car I had originally wanted as the dealership was perfect and kept the car for me after chasing this crap company himself!! As they wouldn’t respond to any messages or phone calls i cancelled the whole thing through the finance company as they answer the phone!! So just simply avoid!!!

Pre-sales / sales experience was great - Tyler was incredibly helpful, sourcing the right vehicles, talking through options, arranging viewings etc. The car I chose developed a fault, returned to the dealer. Since that day I have received ZERO communication from CarLoansUK. I have emailed 7 times, called daily (on hold for 25+ minutes each time) and nothing to show. Before the dealer will release my deposit, they require a statement from CarLoansUK, they have completely ghosted both myself and the dealer. Incredibly poor after sales service.

Had car for 4 months and head gasgit has gone turbo is broken there's ticking in the engine and it's leaking coolant yet I can't get hold of anyone now there and problem not happy at all

***UPDATE*** !!THEY'VE GONE OUT OF BUSINESS!!
Avoid! They authorized a payment for a car I hadn’t agreed to purchase. I paid a deposit on a car to secure whilst I was on holiday. When I returned the car I paid a deposit for wasn’t even available and the finance agreement was already in place. I have since cancelled this but car loans uk still have sent the money back to the lender and now I’ve had to make a payment on the car I never agreed to buy. I’ve been on hold several times for hours on end. Currently on hold for over hours as I write this. Awful company couldn’t care about customers just want there commission and will tell any lies to get it.

Very disappointing customer service. I contacted the company to cancel my policy within the 14-day cancellation period, but I have struggled to get a response when trying to contact them by phone.

I have not received any money from the company, yet money has been taken from my bank account and I have received a £250 invoice. I am extremely unhappy with the lack of communication and the lack of a clear explanation for this charge.

Customers deserve better communication, transparency and fair treatment. I am still waiting for a proper response regarding my cancellation and the £250 invoice.

I would not recommend this company based on my experience so far.

Can someone please contact me!!!!!!

I have been calling and emailing repeatedly - with no answer. We purchased a car in late April- the head gasket has now gone and the fact the car was purchased in 6 month window the dealership is liable for costs. I have 3 young children- one who is 2 weeks old. This has been going on now for 13 days. We have a car in a garage, a £3.5k bill and a company who is unwilling to even reply to an email or pick up a phone. If you are looking to purchase a car you will be inundated with calls funnily enough when issues arise there is no solid line of contact. Can someone please contact us- we need this resolved asap.

Further on from my previous post!
Still being ghosted and my lender has ceased trading with these cowboys.. beware folks do not use this ‘company’

And better still my complaint still not acknowledged….

I’ve gone with a different company to buy my car all sorted in one day whoop!

Car loans uk - what a waste of time
Staff who want to sell are bullies
And once you get to handover after care or whoever they say they are… you get ghosted.

Absolute jokers avoid at all costs!!!!!

Shocking treatment from this company agreed loan from another broker sent money to these cowboys now these don’t answer phones or emails very bad service sitting on money not releasing it … borderline scam !!!

Horrible service. They messaged my husband almost 2 weeks ago for appointment to test drive and get the car from Blackpool to Walsall Road, Staffordshire (3hours via train) yesterday. Only to find out the Dealership wasn’t informed about the appointment but they gladly took us in and rang CarLoans UK. They rang them and with our phones as well for 1.5 hours and no answer. Even up to now, not answering their phone and not answering our emails.

We went home yesterday to Blackpool without a car and spent another 3 hours on the train. 6 hours of travel time wasted with £350 train tickets wasted and not even a response until now!

Disgusting and don’t ever choose them!

They managed to give me a car finance very quick and they were very efficient to give a loan but the after care is so ridiculous. Once the finance is sorted they are not bothered to answer phone calls, reply to texts or emails. I have an issue with the car and the dealer and i am still in my cooling off period but no one has replied or answered my phone. When it was the time to give me finance they were calling me straight away and replying back the same second but once they made a deal the service was so bad and it has been so stressful. I am at a point where I feel like cancelling my finance with them.

Absolutely awful! They had been given the money for the car, they did not pay the garage. They called me 2 days before picking up the car to say the finance had pulled out. This wasn’t the case. They didn’t contact the garage to update them with this (because it wasn’t true) after them saying they did. They kept the money for themselves. Trying to get in contact with them is proving difficulty’s. This has caused nothing but problems with insuring the car to not insuring it, then to keep chasing them.

ABSOLUTELY AWFUL, have had my car now “financed” through carloansuk for not even a month and i’m being pesterred by the nice business man who sorted me with my car and to be told that carloans uk still HAVEN’T paid him and resulting in me having to return my car is ridiculous and a massive inconvenience for me! AVOID AT ALL COSTS!

Absolutely terrible experience, signed up a customer for one of our cars and kept placing obstacles in place to stop them collecting the car from us. Received funds from the lender around 4 weeks ago, but have not paid us for the car or returned funds to the lender despite the deal being cancelled.

Unanswered calls and emails and consistent mistruths to both us and the customer - if you want car finance, go directly to a lender or deal with your garage directly and save any of this stress and hassle.

If I could give minus I would. Finance ageeed. Was told would need an appointment to collect car and for them to release funds whilst I was there. First appointment 10 days time although finance company charging from day of pay out. Traveled from Scotland to England to car dealer on day agreed. No contact from car loans tried for hours to get through on phone, having to travel back to Scotland with no car and hundreds of pounds out pocket for travelling. Whilst car loans Uk are sitting with the funds having been paid out over a week ago.

🛑 WARNING: Avoid Carloans and broker Sam Butterworth! 🛑
Absolute cowboys. They hound and ring you constantly, non-stop pressure calling until they get you to sign. Then, the second they think they have you, they sneak hidden warranty charges onto the paperwork that you never agreed to.
Once the paperwork was done, they went completely dead silent. Left me panicking for days. When I called the local dealer, they said the car was fully ready but Carloans hadn't even bothered to contact them. The dealer straight up told me these brokers are the absolute worst companies to deal with.
I out-routed them completely. Cancelled the middleman, went straight to the finance company myself, and got a much better deal with lower monthly payments.
The Financial Ombudsman has now been contacted regarding their harassment and hidden fees. Do not let these losers con youcut out the middleman and go direct

STRONGLY ADVISE NOT TO DEAL WITH CAR LOANS UK – THE WORST FINANCE BROKER WE HAVE EVER ENCOUNTERED!

CAR DEALERS, BE WARNED! READ THIS BEFORE YOU MAKE THE SAME MISTAKE WE DID!

As an established car dealership, we have worked with numerous finance brokers, but Car Loans UK is by far the worst and most unprofessional company we have ever dealt with.

We currently have TWO VEHICLES caught up in an absolute nightmare for OVER TWO MONTHS, with no resolution, accountability or meaningful response from this company.

Car Loans UK arranged finance for two vehicles and RECEIVED THE MONEY FROM THE LENDERS, BUT OUR DEALERSHIP NEVER RECEIVED A SINGLE PENNY! The customers never collected the vehicles, and the transactions were cancelled.

We repeatedly instructed Car Loans UK to REFUND THE MONEY TO THE LENDERS AND REMOVE THE OUTSTANDING FINANCE MARKERS. Despite our requests, they have failed to refund the lenders, leaving finance markers against two vehicles that we legally own.

LET THAT SINK IN:

THEY RECEIVED THE LENDERS’ MONEY.

WE RECEIVED NOTHING.

THE CUSTOMERS NEVER COLLECTED THE CARS.

THE LENDERS HAVE NOT BEEN REFUNDED.

AND OUR VEHICLES REMAIN UNSALEABLE OVER TWO MONTHS LATER!

We have sent countless emails, submitted formal complaints and repeatedly chased them, only to be met with SILENCE, IGNORANCE AND A COMPLETE LACK OF PROFESSIONALISM.

Meanwhile, our vehicles continue depreciating, and we have already lost several genuine customers because of these outstanding finance markers.

HOW CAN A FINANCE BROKER RECEIVE MONEY FOR VEHICLES THAT WERE NEVER SOLD, FAIL TO REFUND THE LENDERS AND THEN IGNORE THE DEALERSHIP FOR MONTHS?

Having read other reviews, it is deeply concerning to see other dealerships reporting similarly unacceptable experiences.

TO EVERY CAR DEALER: THINK TWICE BEFORE TRUSTING CAR LOANS UK WITH YOUR STOCK OR YOUR BUSINESS!

We are escalating this matter through the appropriate channels and will pursue the financial losses caused to our dealership.

CAR LOANS UK – REFUND THE LENDERS, CLEAR OUR VEHICLES AND TAKE RESPONSIBILITY!

ABSOLUTELY DISGRACEFUL SERVICE. THE WORST FINANCE BROKER WE HAVE EVER DEALT WITH. ONE STAR IS TOO GENEROUS!

Very quick and helpful when they’re getting you to sign up for finance, however once you have signed they have absolutely no contact with you and are impossible to get hold of. I’m left with a finance agreement and no car as it stands because I cannot contact anyone to go and view/collect the car.

Absolutely disgusting company to deal with, terrible customer service, no accountability for anything, argumentative gas lighting behaviour and generally horrible people to deal with.
When I first started speaking with Tyler I thought what a great sales person he was but it seems he just wanted to secure a deal because when things started to go wrong he ignored my calls and went missing!
I arrived for my appointment at the garage to pick up my car and was told someone would call to check I was happy to proceed and payment would be made.
No one called and I had to stay on hold for 2 and a half hours to get through to someone. I was told my payment had not been released from the lender and would the garage accept a email confirmation if finds. Of course they declined so I had to get a uber home with no car.
For a whole week after I was given misleading information and spent hours at a time trying to get through to the handover team who go out of their way to be rude and unhelpful especially a lady called Evie who seemed to take great pleasure with the situation I had been left in. Every time I called I was told another lie. I even resorted to calling the lender who assured me all was ok but carloans uk were holding things up.
Eventually I get a call yesterday telling me they are terminating my contract without any explanation and no care for the £565 deposit I had made with their assurance on the car. No managers to speak with, no follow up from them whatsoever.
There are plenty of good companies out there please if you are considering going with carloans uk think again they don’t do anything they say they will interested only in making the sale no transparency and horrible people to deal with.
AVOID at all costs

Absolutely disgraceful service – payment withheld despite receiving the funds

I would give zero stars if I could. The level of unprofessionalism and disregard shown throughout this entire process is absolutely appalling.

After having to repeatedly chase for an invoice, which they have now received, they have received the funds but are still refusing to pay for the vehicle. The lack of communication, accountability and basic business integrity is beyond unacceptable.

It is astonishing that a company can receive the money and yet fail to fulfil its obligation to pay for the car. Having to constantly chase for what is rightfully owed is stressful, frustrating and completely unnecessary. There is no excuse for this kind of behaviour, and the way this situation has been handled demonstrates a shocking lack of respect for the people they do business with.

A company’s reputation is built on trust, honesty and paying what it owes. Based on my experience, those standards appear to be seriously lacking here.

I would strongly advise anyone considering dealing with this company to think very carefully before doing so. I expected a straightforward, professional transaction, but instead I have been left chasing payment and dealing with a situation that should never have arisen in the first place.

Absolutely appalling. Once they have received the funds, you should not have to beg and chase to be paid for a vehicle. I expect this matter to be resolved immediately.

I honestly cannot believe how I have been treated by Carloansuk. James had been dealing with me for two weeks over a car I genuinely wanted. The car was advertised at £5,990, and £200 was taken off because the wheels were corroded. There were a few issues with the car that James sorted, and I was upfront throughout the process about what I wanted addressed. I am the customer paying for the car, so surely I am entitled to raise concerns before committing to a purchase?

I was then told the dealer wanted a much higher price. That was not my issue. The car was advertised at a particular price, and that was the basis on which I was proceeding.

On Monday 19 October, I received a text saying my finance approval had been finalised and that I would be contacted once the payment run was scheduled. I spent the next couple of days completing forms to secure the car, believing everything was progressing as it should.

On Wednesday 21 October, Lauryn called to arrange collection for Friday. I explained that I had already agreed with James that I would collect on Saturday. Her attitude was absolutely shocking. She told me James did not work in her department, as though that was my problem. Surely, departments within the same company should communicate with each other? Why should the customer suffer because of a lack of communication internally?

Her manner was blunt, rude and completely unprofessional. I asked whether payment could be made on Friday so I could collect on Saturday, but I was told this was not possible until I had test-driven the car. The explanations kept changing, and I was left wondering whether anyone actually knew what was going on.

I spoke to James, who said he did not understand the issue with Saturday collection and would look into it.

On Thursday 22 October, Lauryn called again and said there was good news: payment could be made on Friday and I could collect on Saturday. I questioned this because the day before she had told me it was not possible. She then said she had obtained authorisation from higher up.

Around four hours later, she called AGAIN, this time claiming the finance company had decided to cancel the finance. I was absolutely furious. After two weeks of back-and-forth, I was suddenly being told the deal was cancelled.

Here is the part I find particularly concerning: I contacted the finance company myself, and they told me they had NOT cancelled anything. They said they were waiting for Carloansuk to tick one outstanding box before they could release payment.

So why was I told the finance company had cancelled the deal when they told me otherwise?

Lauryn told me she would cancel it from Carloansuk's end. This was not a cancellation I had requested. After spending two weeks completing paperwork and trying to secure this car, I was left with no proper explanation for what had happened.

The calls are recorded, so there should be a clear record of what was said. James later texted me about what Autolend had said. I explained what the finance company had told me, but I did not receive a meaningful response addressing the discrepancy.

I cannot say for certain why this happened, but the timing and the constantly changing explanations have left me seriously questioning how my deal was handled.

I was honest and upfront from the beginning. I explained what I wanted addressed, completed the paperwork and tried to get the deal over the line. I was not asking for anything unreasonable.

Two weeks of my time wasted, unnecessary stress, appalling customer service and, most importantly, information that directly contradicted what the finance company told me.

I am absolutely disgusted. Customers deserve honesty, clear communication and basic respect. In my experience, Carloansuk failed on all three.

I hope this matter is properly investigated, including the recorded calls. Based on my experience, I would not recommend Carloansuk.