As promised I would follow up when I received the item. I had ordered a cotton dress - what arrived was some kind of strectchy rough rubber type of material that, just my opinion, was flamable. I al... Voir plus
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Customer service does not offer a fair solution. My dress came with area on back seam unstitched. Size is not as described. Very pretty pattern, not impressed with fabric quality. I should not be pena... Voir plus
L'entreprise a répondu
AVOID THIS SHAM BUSINESS!!! If I could give it zero stars, I would. The company presents itself online as a boutique store in North Carolina, run "Carol" and "Margaret." But the company has NO connec... Voir plus
I purchased this beautiful blouse as a surprise gift for my sister, and it was a total hit! It's lightweight, fits beautifully, and is so flattering. She loves that it's versatile enough to go with al... Voir plus
L'entreprise a répondu
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516 avis
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A répondu à 98 % de ses avis négatifs
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The loafers look nice and feel comfortable
The loafers look nice and feel comfortable for regular use. I liked the simple design, but I wish there were more color options available. Overall, they are a good pair for the price.
19 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your feedback! We're delighted to hear that you found the loafers comfortable and appreciated their simple, versatile design.
We also appreciate your suggestion regarding additional color options. Customer feedback like yours helps us better understand what our customers are looking for, and we'll be sure to share your comments with our product team for consideration.
We're pleased to know that you feel the loafers offer good value for the price and hope they continue to serve you well.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code EYSR90CAPM4S at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Beware of this FRAUD operation
I ordered a pair of Converse leather platform sneakers from their website. What showed up was not Converse brand but a cheap counterfeit, and was not leather but synthetic canvas poorly put together. I asked the company for a return and they asked me to send them photos of the shoes, which I did. They then sent a note saying that because my return is categorized as “customer change of mind” that I must pay for the return shipping to china and that I would get a partial credit. The shoes cost $64. Shipping to china would cost me $35. And I’d get a 50% refund of my $64. Outrageous! I sent my credit card company the pictures and the series of emails from the company and the credit card company fully refunded my $64. Stay as far away from this disgusting business as you can!
12 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We take concerns regarding product quality, product descriptions, and the return process seriously. Our customer support team reviews return requests individually and may request photos to better understand the issue and determine the most appropriate resolution. In some cases, alternative compensation options may be offered to help customers avoid the inconvenience and cost of international return shipping; however, these options are voluntary and customers may choose the resolution that best suits their situation.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. As a result, returns may be processed through international return centers depending on the order's fulfillment location.
We regret that we were unable to meet your expectations and appreciate your feedback, as it helps us continue improving our products and services. If there are any outstanding concerns, please contact us at care@carolmargaret-wilmington.com, and our team will be happy to assist further.
Just what I need for the chilly in…
Just what I need for the chilly in office environment!
23 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your wonderful feedback! We're delighted to hear that your purchase is just what you needed for a chilly office environment.
It's great to know that the item provides the comfort and warmth you were looking for while fitting seamlessly into your daily routine. Hearing that our products meet our customers' needs is always rewarding for our team.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code KFPMEVCVBKNE at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Item came from China, not NC
I purchased a swimsuit from this company, believing it would be coming from North Carolina. When the item was finally shipped and I tracked it, I saw that it was coming from China! When I finally received it, I was disappointed to find a swimsuit made with thin, flimsy material. I will never purchase another item from this company.
15 mai 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that the swimsuit did not meet your expectations.
We understand that product quality and delivery expectations are important, and we regret any disappointment you experienced. As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. As a result, some orders may be shipped from international fulfillment centers.
We appreciate your comments regarding the material and overall product experience, as customer feedback helps us identify areas for improvement. Our goal is always to provide products that meet customer expectations and a positive shopping experience.
If there is anything further we can assist you with regarding your order, please contact us at care@carolmargaret-wilmington.com. We value your feedback and the opportunity to serve our customers better.
SCAMMER ALERT!!
SCAMMER ALERT!!! Carol and Margaret Wilmington in South Carolina is actually a merchant in China posing as an American based company. My experience has been eye opening to say the least. This company has beautiful clothing on their website and offers discounts if you buy more than one item. I ordered 5 linen dresses, I got 1 wash and shrunken cotton dress that was XS and did not resemble the Lenox linen button down layered hem dress I ordered. The other 4 dresses I received were not linen or even linen blends. They were cheap polyester dresses that did not come close to the pictures on their website and poorly constructed. It gets worse. I emailed them about a return and their stipulation on only using the delivery service that delivered the package is the final nail. The delivery service is GoFo Express. When I called to find out their hours of operation, I was greeted by a very polite AI customer service representative that repeated the same script while letting you know their agents may not be available to assist. When I looked up the address it was listed as a vacant lot and a very large parking lot for sale. So there is no refund and I am stuck with some clothes I would not even give to charity. DON’T GIVE THEM YOUR MONEY.
23 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We take concerns regarding product quality, sizing, materials, and customer service very seriously. We understand how disappointing it can be when an item differs from your expectations, and we regret any frustration this may have caused.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. As a result, orders and returns may be processed through international locations depending on the fulfillment center associated with the order.
Our return process is designed to ensure that requests are reviewed fairly and efficiently, and we strive to provide customers with available resolution options in accordance with our policies. We also continuously review customer feedback to identify opportunities for improvement in both our products and services.
We appreciate your comments and would welcome the opportunity to review your concerns further. If there are any unresolved issues regarding your order, please contact us at care@carolmargaret-wilmington.com, and our support team will be happy to assist.
Réponse de Carolmargaret Wilmington
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our merchandise and found the ordering process efficient.
Providing quality products along with a smooth and convenient shopping experience is always our goal, so it's rewarding to know we met your expectations. Your kind words are greatly appreciated.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code A15X2T13E7EX at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Do not buy from this site
Do not buy from this site. What they say on their website is not true. Things come from China not Wilmington. Returning is a hassle, not “no questions” and It took me 6 email exchanges to get a form to return the items. Clothes were faded and cheap. If they have a “warehouse in Wilmington” then why do returns go to China?? Please save yourself some headaches!!!
23 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding product quality, the return process, and order fulfillment. Our goal is to provide a smooth shopping experience, and we regret any frustration caused during your interaction with our support team.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. Depending on the product and fulfillment location, orders and returns may be processed through international facilities, which can result in return instructions differing from the location referenced on our website.
We appreciate your feedback regarding the condition of the items received and the return experience. Comments such as yours help us identify opportunities to improve our products, communication, and customer service processes.
If there are any unresolved concerns regarding your order, please contact us at care@carolmargaret-wilmington.com. Our team remains committed to assisting customers and finding appropriate resolutions whenever possible.
Poor quality, color, sizing and unreasonable return costs
I ordered a dress one size larger as they recommended. It was too big. Also the color was not the same as on the website and the “linen” was quite thin. When I tried to return it it had to be sent back not to Wilmington, NC but to China. I was responsible for shipping / tracking costs and they were higher than the original cost of the dress!! Would not recommend this company to anyone!
23 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that the dress did not meet your expectations in terms of sizing, color, and material.
We understand how disappointing it can be when a product differs from what you anticipated. While sizing recommendations are intended to help customers choose the best fit, we recognize that individual preferences and fit expectations can vary.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. Depending on the fulfillment location, returns may be processed through international return centers, and return shipping costs are outlined in our return policy.
We appreciate your comments regarding the product and return experience, as customer feedback helps us identify opportunities for improvement. If there are any unresolved concerns regarding your order, please contact us at care@carolmargaret-wilmington.com, and our support team will be happy to assist further.
Thank you for your feedback and for giving us the opportunity to improve.
Réponse de Carolmargaret Wilmington
Thank you for your feedback! We're delighted to hear that you enjoyed our selection of patterns.
We work hard to offer a variety of styles and designs to suit different tastes, so it's wonderful to know that our collection stood out to you. Your support and feedback are greatly appreciated.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code AS7C42A1QFR7 at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Carol & Margaret - Not from N Carolina
The company goes by Carol & Margaret North Carolina. I ordered a dress advertised as Daisy Women's Cotton Ditsy. The description said (and still does) that it is made from 100% lightweight cotton. When the dress arrived, it was made from 100% polyester. I sent them an email on May 28th telling them about inaccurate description on their website and asked for an address to return the item. After several back and forth emails, I finally received an email with a return address located in China. This is a company that pretends to be a North Carolina co. After all the struggles just to get an address for me to send the product back, I decided to donate the dress rather than take a chance on spending more money on shipping and relying on them to get in within the 30 day time frame they claim to accept a return, and, to trust them to say that they actually did receive it. They never addressed the fact that the dress was advertsied as something it was not, cotton. The workmanship on the polyester dress was the most cheaply made I have ever seen.
28 mai 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding the product material, product description, and return process. We strive to provide accurate product information and appreciate feedback when customers believe a product has not met those expectations. Your comments regarding the fabric composition and workmanship have been noted and will be shared with the appropriate team for review.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. Depending on the fulfillment location, returns may be processed through international return centers, which is why return addresses may differ from the business name or branding associated with the store.
We regret any frustration caused by the return process and understand your concerns regarding return shipping costs and timelines. Customer feedback helps us evaluate opportunities to improve both our products and our customer experience.
If there are any remaining concerns regarding your order, please contact us at care@carolmargaret-wilmington.com. We remain committed to assisting our customers and appreciate the opportunity to address their concerns.
SCAM company
SCAM company. Takes a very long time to recieve, and then it is some cheap polyester, not at all what is described. All it comes from a bag from China. No refunds either.
1 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding delivery times, product materials, and overall product quality. Customer satisfaction is important to us, and we regret any disappointment you experienced with your order.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. As a result, some orders may be shipped from international fulfillment centers.
We would also like to clarify that we do offer return and refund assistance in accordance with our return policy. Customers who experience issues with their orders are encouraged to contact our support team so that we can review their case and provide available resolution options.
We appreciate your feedback and the opportunity to improve our products and services. If there are any unresolved concerns regarding your order, please contact us at care@carolmargaret-wilmington.com, and our team will be happy to assist further.
I paid $60 for a dress that was so…
I paid $60 for a dress that was so flimsy, a more appropriate price should have been $5. I returned it but have not received a refund despite several attempts at contacting customer service. They eventually responded and kept asking for tracking, which I supplied. I do not recommend their product.
17 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your experience. We sincerely apologize for the disappointment with the quality of the dress and for the frustration caused by the delay in receiving your refund.
We understand how upsetting this situation must be, especially after you provided the requested tracking information and made multiple attempts to contact our support team. This is not the level of service we aim to provide.
We would appreciate the opportunity to review your case and help resolve it. Please contact us at care@carolmargaret-wilmington.com with your order number and any relevant details so we can investigate the status of your refund and assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve both our products and customer service experience.
Only can return on your dime back to China, not a US address!
I ordered 2 dresses that were advertised online as great for "mature" women. The material was cheap, but most importantly they did not fit. Body way too large and arms way too tight. As stated on the their homepage, I had 30 days "no questions asked, no hassle, your happiness matters to us". I reached out the day after I received them (which was 18 days after the order was placed. Why so long? Because the clothes are not being shipped from Wilmington, but China) I asked for return shipping instructions. Finally after my 3rd request they sent shipping instructions back to CHINA...not North Carolina! The shipping fees will cost as much as the dresses to return. Do NOT order anything from this company! I wish I had read the reviews initially before my order was placed.
16 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your experience. We sincerely apologize that the dresses did not meet your expectations in terms of fit and quality, and we understand your frustration regarding the return process and shipping costs.
At Carol Margaret Wilmington, we strive to provide clear information and responsive customer service, and we're sorry that this was not reflected in your experience. We take feedback like yours seriously and continuously work to improve both our product offerings and customer support.
We would appreciate the opportunity to review your case and see how we can assist further. Please contact our customer care team directly at care@carolmargaret-wilmington.com with your order details, and we will do our best to find a satisfactory resolution.
Thank you for bringing these concerns to our attention.
Do not order from this company!
The dress I received was cheap looking and did not resemble the website's advertisement. It cost $80 and the return shipping was going to be $65 because they require you to return it to China and have a tracking number. Do not order anything from this company!
15 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are very sorry to hear that the dress you received did not meet your expectations and that you felt it differed from the product advertised on our website.
We also understand your concerns regarding the return process and the cost of return shipping. We recognize how frustrating it can be when return expenses represent a significant portion of the purchase price, especially when the item is not what you expected.
As an international retailer, we operate through a global network of suppliers and fulfillment centers to maintain quality standards while offering our products at competitive prices. As a result, some returns may need to be sent to our designated international processing facility.
Customer satisfaction is important to us, and we would appreciate the opportunity to review your order and work toward a resolution. Please contact our customer support team at care@carolmargaret-wilmington.com with your order number, and we will investigate your case further.
Thank you for bringing these concerns to our attention.
Carol & Margaret Wilmington is NOT what it advertises
Carol & Margaret Wilmington is advertised to be in NC. This business is Not in Wilmington, NC.
The website says it's in The Netherlands: Company Address: Manegelaan 57, 2131 XA Hoofddorp, The Netherlands.
There's an address in Wilmington, But when you look closely, it's a WAREHOUSE address, which is at a mall--the store doesn't appear to exist.
The website says: Here are our estimated delivery times:
Handling time: 1–2 business days
Transit time: 6–8 business days
Estimated delivery time: 7–10 business days
It was over a month. BECAUSE THE ITEMS ALL CAME FROM CHINA.
The clothes have no information about the fabric or about fabric care. Sewing is incomplete. Buttons are missing. The photos of the items misreprent was delivered.
The website says: "Our Story--Two women in their forties. Two full lives. One honest conversation over wine one evening in Wilmington, North Carolina, about what it would feel like to finally do something just for them.
What followed wasn't just a boutique. It was a decision. To create a place where women could walk in — or log on — and find clothing chosen with care, with intention, and with them genuinely in mind.
That was 1996. Twenty-nine springs later, we're still here. Still choosing every piece the same way we always have — asking ourselves one simple question: would we wear this?"
Because I discovered the clothes were comging from China and the package hadn't arrived, I had my credit card company put a hold on the purchase.
Then I received an email from a "Payment Company" saying : "If you did not intend to file a dispute on your installment plan..." I had paid for the purchase IN FULL. I didn't agree to or sign up for a Payment Plan.
Nothing about this company delivers what it represents. I was fooled. Please, don't you be fooled, too.
PS I’m receiving marketing emails from them written in Danish.
20 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your experience. We sincerely regret that your order did not meet your expectations and understand the frustration caused by the delivery timeline, product quality concerns, and overall shopping experience.
We would like to clarify that Carol & Margaret Wilmington operates as an international online retailer. While our brand identity is inspired by Wilmington, North Carolina, we work with a global network of suppliers, logistics partners, and fulfillment centers to maintain quality standards and offer our collections at accessible prices. As a result, orders and returns may be processed through international facilities.
We are sorry to hear that you experienced issues with product quality, missing components, sizing, and the information provided with the garments. These concerns do not reflect the experience we aim to provide, and we take such feedback seriously.
Regarding your comments about delivery times, payment communications, and marketing emails, we understand how these circumstances may have created confusion and concern. We would welcome the opportunity to review these matters directly and investigate what occurred with your specific order.
Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and any relevant correspondence so we can look into your case in detail and work toward an appropriate resolution.
We appreciate your feedback, as it helps us identify areas where we can improve our service and customer experience.
Hoax
It’s a hoax of a company,run by chatGPT with no real address,no working phone number and no real person responding to costumers queries. Everything about them is fake.The merchandise takes 3 weeks as they are shipped from china,instead of 100% cotton as advertised it was 100% polyester.The response to my repeated emails was not satisfactory but I fact very disappointing.This website must be flagged.
4 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your experience. We are sorry to hear that your order and interactions with our customer service team did not meet your expectations.
We would like to clarify that Carol & Margaret Wilmington is an international online retailer that works with global fulfillment and customer support partners. While we understand your concerns regarding our business operations, shipping timelines, and communication processes, we take these matters seriously and continuously review our services to improve the customer experience.
We sincerely apologize if the product you received did not match your expectations regarding material, quality, or delivery time. Customer satisfaction is important to us, and we understand how disappointing it can be when an item does not meet the standards you anticipated.
We also regret that our responses to your inquiries left you feeling dissatisfied. Our goal is always to provide helpful and timely assistance, and we are sorry that we fell short in your case.
We would appreciate the opportunity to review your concerns further. Please contact our customer care team at care@carolmargaret-wilmington.com with your order details, and a member of our team will investigate your case and work toward an appropriate resolution.
Thank you for your feedback. It helps us identify areas where we can continue to improve our products and services.
They are not a United States company
They are not a United States company, the fabric is all polyester and not cotton or linen as advertised, to ship back your order is going to cost about $70. Avoid this company completely.
8 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
Carol & Margaret Wilmington operates as an international online retailer, working with global suppliers and fulfillment partners. While our brand is inspired by Wilmington, North Carolina, certain aspects of our operations, including shipping and returns, may be handled through international facilities.
We regret that you were dissatisfied with the fabric composition of the items you received and understand how disappointing it can be when a product does not align with your expectations. We also recognize that international return shipping costs can be a concern for customers and appreciate your feedback regarding this aspect of the process.
Customer satisfaction remains important to us, and we would welcome the opportunity to review your order and address your concerns directly. Please contact our customer care team at care@carolmargaret-wilmington.com with your order details so that we can investigate your case further and work toward a resolution.
Thank you for taking the time to share your experience. Your feedback helps us continue improving our products and services.
Ordering was a snap
Ordering was a snap! Great selection of sandals for summer!
22 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback, and for choosing us. We’re truly glad to hear that ordering was a snap and that you enjoyed our selection of sandals for summer.
We also appreciate you taking the time to share your experience and are happy to know the shopping process met your expectations.
As a token of appreciation for your support, we’d be happy to offer you 50% off your next purchase. Here is your discount code: Q3KVN2Z344F6
Thank you again for your kind words and support—we look forward to serving you again.
The company is a scam
The company is a scam. Everything is a false front. And in fact, you cannot get your money back.
22 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
Carol & Margaret Wilmington is an international online retailer, and all orders are shipped in accordance with the delivery information provided on our website. We strive to accurately describe our products, policies, and shipping processes so customers can make informed purchasing decisions.
We understand that concerns regarding delivery, product expectations, or the returns process can be frustrating. Customer satisfaction remains important to us, and we are committed to reviewing concerns on a case-by-case basis to ensure they are handled fairly and professionally.
If you have an unresolved issue regarding your order or refund request, please contact our customer care team at care@carolmargaret-wilmington.com with your order details. We would appreciate the opportunity to review your case and assist further.
Thank you for your feedback.
Buyer beware: false advertising, deceptive business practices
This is a total scam. They are NOT based in Wilmington, NC, they are in China. Dress I ordered was not cotton as advertised, it was polyester/spandex. It was the wrong size. Dress had no brand label, and no tags. When I contacted them for return/refund, they balked at the reason I wanted to return it, saying they don't offer refunds for "changing my mind". I insisted on a return form, but it took several emails to receive one. Their return form listed conditions that were impossible to fulfill, such as return item had to have original tags, and I had to use the same carrier they used to ship it to me. There was no way to tell who their carrier was, and it was probably based in China! THIS IS A BUYER BEWARE situation. A total fraud, complete with false advertising and other deceptive business practices.
18 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Carol & Margaret Wilmington is an international online retailer, and we aim to provide clear information regarding product details, sizing, shipping, and return conditions on our website. We understand that when an item does not match expectations in terms of material, fit, or packaging, it can be very disappointing.
We also regret that the return process and related requirements caused frustration. Return policies are designed to ensure items can be properly processed through our logistics partners, and we understand that this may sometimes feel restrictive depending on the circumstances of the return.
Customer feedback is important to us, and we take your concerns seriously. If you have an outstanding issue with your order, we encourage you to contact our customer care team at care@carolmargaret-wilmington.com with your order details so we can review your case and provide further assistance.
Thank you for taking the time to share your experience.
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