As promised I would follow up when I received the item. I had ordered a cotton dress - what arrived was some kind of strectchy rough rubber type of material that, just my opinion, was flamable. I al... Voir plus
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Completely bogus! the website paints an entirely different picture of the clothing than what it actually is. Worst company I have ever dealt with. Deceitful in every way. I am out a lot of money. I w... Voir plus
They would not take back their cheap clothing! Making it hard to send back. The plastic material, misleading pictures, the buttons are even printed on the fabric. They are a scam company getting thei... Voir plus
L'entreprise a répondu
Great personal customer service. I never felt like I was communicating with a bot. The quality of the dress I bought was fine and the price was very reasonable.
2,1
Bas
513 avis
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A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The customer service reps responded…
The customer service reps responded quickly and were very helpful.
9 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your kind feedback! We're delighted to hear that our customer service team responded quickly and was able to assist you effectively.
Providing prompt, helpful support is one of our top priorities, and it's wonderful to know that our team made a positive impression on your experience. Your encouragement means a lot to us.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code 0WMQ43702ZNG at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
The quality of the clothing I received
The quality of the clothing I received, three pieces were let in and the fourth of beautiful mid length dress. They were all well-made and had fine finishing touches.
10 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the quality of the clothing you received. It's especially rewarding to know that you found the pieces well-made and appreciated the fine finishing touches.
We take great care in selecting and designing our collections, so hearing that you enjoyed both the garments and the craftsmanship means a lot to us. We're also glad that the beautiful mid-length dress was a standout addition to your order.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code MVV214P23PHN at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Total scam
Total scam. They call it cashmere, provide no other details, send nylon from Vernon California. Try to return, they refuse unless I send it to China. Liars, scam, fake site. There's nothing to do with Wilmington, the email is out of the country....
10 mai 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We take all customer concerns seriously and strive to provide accurate product information and responsive customer support. We understand your frustration regarding the product and return process and regret any disappointment this may have caused.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing to our customers. This may result in orders, returns, or customer support services being handled through different international locations.
Our team is committed to assisting customers with return and refund requests in accordance with our policies. If there are any unresolved concerns regarding your order, we encourage you to contact us directly at care@carolmargaret-wilmington.com so we can review your case and provide further assistance.
We value customer feedback and continuously work to improve our products, services, and overall customer experience.
The ordering process was seamless and…
The ordering process was seamless and they are very informative. I look forward to ordering from them again
22 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process seamless and that our communication kept you well informed throughout your experience.
Providing a smooth shopping journey and clear customer support are important to us, so it's rewarding to know we met your expectations. We're especially pleased to hear that you're looking forward to ordering from us again.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code K1P3P1PHW066 at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Réponse de Carolmargaret Wilmington
Thank you for your wonderful feedback! We're delighted to hear that you love our unique dress styles and had a positive experience with our customer support team.
We take pride in offering distinctive fashion pieces and providing prompt, helpful assistance whenever our customers have questions. Your kind words mean a great deal to us and motivate our team to continue delivering excellent service.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code KM5N07VP4MSY at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Just ordered sweaters / simple ordering…
Just ordered sweaters / simple ordering process.
19 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your feedback! We're delighted to hear that you found the ordering process simple and easy.
We appreciate your order and hope you love your new sweaters when they arrive. As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code 0W6XWTDAJ06G at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Réponse de Carolmargaret Wilmington
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with us.
Providing an enjoyable shopping experience and excellent service is always our goal, so it's rewarding to know we met your expectations. Your support and kind words mean a lot to our team.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code KM5N07VP4MSY at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Good communication as needed.
Good communication as need. Took a few weeks to arrive.
5 mai 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your feedback! We're pleased to hear that you were satisfied with our communication and support throughout your order experience.
We appreciate your patience regarding the delivery time. As an international business, shipping times can occasionally vary depending on the destination and fulfillment location, but we always strive to keep our customers informed along the way.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code 4K5V7E14GX04 at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again in the future!
I was blown away by the quality
I was blown away by the quality, color and style selections and you even offered half sizes in one style I bought. Although I haven’t yet received the shoes, I’m excited to try a pedicure with white toe polish!!
24 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your wonderful feedback! We're delighted to hear that you were impressed by our selection of styles, colors, and sizing options.
It's especially great to know that the availability of half sizes helped you find the perfect fit. We hope your new shoes arrive soon and that you love them just as much in person as you do online. Your excitement is contagious, and we hope they pair beautifully with your planned pedicure!
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code 24NMA37Q0PNC at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
The sweaters are lovely
The sweaters are lovely. Great quality, soft and the kind of piece you buy in multiples of different colors.
3 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your wonderful feedback! We're delighted to hear that you love the sweaters and appreciate their quality and softness.
It's especially rewarding to know that they are the kind of wardrobe staple you would purchase in multiple colors. We strive to offer comfortable, versatile pieces that our customers can enjoy season after season, and we're thrilled that these sweaters met your expectations.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code D2M28V55RXWD at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Terrible quality
Terrible quality, hideous dresses, difficult return process. Return address is in China. This is a HUGE SCAM!
23 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that the items did not meet your expectations.
We understand that product quality and the return experience are important to our customers, and we regret any disappointment or inconvenience you may have experienced. Our team strives to provide accurate product representations and responsive support throughout the ordering and return process.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing to our customers. We are also continually reviewing our processes to improve the customer experience.
If there are any outstanding concerns regarding your order, please contact us at care@carolmargaret-wilmington.com, and our team will be happy to assist you further.
We appreciate your feedback and the opportunity to improve our service.
The fabric was described as cotton but…
The fabric was described as cotton but was cheap polyester. There were no fabric content labels on the garments; no label of where it was made. When it arrived I saw it was made in China. I requested a return and they responded quickly. I have to pay shipping cost. I would never buy from then again.
19 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations.
We strive to provide accurate product descriptions and understand your concerns regarding the material, labeling, and overall experience. We appreciate your acknowledgment that our support team responded promptly to your return request.
As an international business, we work with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. Return shipping requirements and costs are outlined in our return policy, and we understand that these may not always align with every customer's expectations.
We value your feedback and will share your comments with the appropriate team for review. If there is anything further we can assist you with regarding your order, please contact us at care@carolmargaret-wilmington.com.
A return. Their site says "no hassle" returns
A return. Supposedly "no hassle, no questions asked"
That is baloney. I was told to first, take 2 photos of the dress and send it for review. Then, I was told I could either keep the dress and get a 50% store credit OR pay to ship it back TO CHINA. NOT TO North Carolina, as the site discusses as their home. Terrible customer service
22 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience with the return process did not meet your expectations.
To help ensure returns are handled accurately and efficiently, we may request photos of the item before authorizing a return. In some cases, we also offer alternative resolutions, such as partial refunds or store credit, as an option for customers who prefer not to return the product. These options are entirely voluntary, and customers may still proceed with a return if they choose.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. As a result, returns may be processed through international return centers depending on the order and fulfillment location.
We regret any frustration this process may have caused and appreciate your feedback. If there are any unresolved concerns regarding your order, please contact us at care@carolmargaret-wilmington.com, and we will be happy to assist further.
The item arrived in two weeks with no…
The item arrived in two weeks with no explanation, when it came the material was flimsy and the top was poorly made. There were no tags, no return address, and no explanation on how to return. On their webpage they they want you to send an email and a photo, after which they give you a form to fill out with your return, costs at your expense. You have to mail it to China at a cost of $22USD....and the top weighed just ounces it was so thin. It will take weeks probably to get there, and they will probably say it wasn't returned in time, so no refund. NO NOT SHOP THIS STORE!!!!!
10 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that the product and overall experience did not meet your expectations.
We understand your concerns regarding the item's quality, packaging, and return process. Customer feedback is important to us, and we continuously review our products and procedures to improve the shopping experience.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. For this reason, return requests are handled through our customer support team, and returns may be directed to international processing centers depending on the order's fulfillment location.
We would also like to clarify that returns are evaluated based on the date the return shipment is initiated and the tracking information provided by the customer. We do not deny eligible refunds due to normal international transit times once a return has been properly authorized and shipped according to our return instructions.
We regret that your experience did not meet your expectations. If there are any unresolved concerns regarding your order, please contact us at care@carolmargaret-wilmington.com, and our team will be happy to assist further.
Mixed experience
It was easy to order although I was charged for insurance which I did not request.
22 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your feedback! We're glad to hear that you found the ordering process easy and convenient.
We apologize for any confusion regarding the shipping insurance charge. Your comments are appreciated and will be shared with our team as we continue working to improve the checkout experience and ensure all optional services are clearly presented.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code DVH5VZTVFDJD at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again and providing an even better experience in the future!
If I could give less than 1 star I…
If I could give less than 1 star I would. They are NOT located in IS. They purposely show American models and have a name that is misleading. The clothing you receive is NOT what is pictured. I ordered 2 “linen” items and received something plastic feeling polyester nonsense. I am trying to get a refund but as they are located in China, I can’t afford to ship back. This is a business built on deception and greed.
24 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that the items you received did not meet your expectations.
We take concerns regarding product materials, product representation, and the overall shopping experience seriously. Our goal is to provide accurate product information and quality products, and we regret any disappointment you experienced with your order.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. As a result, orders and returns may be processed through international locations depending on the fulfillment center associated with the order.
We understand that return shipping costs can be a concern, which is why our customer support team may offer alternative resolution options when available. We remain committed to assisting customers in accordance with our return and refund policies.
We appreciate your feedback and would welcome the opportunity to review your concerns further. Please contact us at care@carolmargaret-wilmington.com, and our support team will be happy to assist.
Warm, Comfortable Cardigan at a Great Value
I bought this cardigan for my wife, and she has already worn it a few times. It fits well and feels warm enough for cool evenings. The packaging was okay, not perfect, but the product itself was good. The 50% savings helped.
19 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your thoughtful feedback! We're delighted to hear that your wife is enjoying her cardigan and that it has already become a favorite for cool evenings.
It's wonderful to know that the fit, comfort, and warmth met your expectations. We also appreciate your comments regarding the packaging, as customer feedback helps us identify areas where we can continue to improve. We're glad that the savings made your purchase even more enjoyable.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code Q9V17D7M68VF at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
The loafers look nice and feel comfortable
The loafers look nice and feel comfortable for regular use. I liked the simple design, but I wish there were more color options available. Overall, they are a good pair for the price.
19 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your feedback! We're delighted to hear that you found the loafers comfortable and appreciated their simple, versatile design.
We also appreciate your suggestion regarding additional color options. Customer feedback like yours helps us better understand what our customers are looking for, and we'll be sure to share your comments with our product team for consideration.
We're pleased to know that you feel the loafers offer good value for the price and hope they continue to serve you well.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code EYSR90CAPM4S at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
Beware of this FRAUD operation
I ordered a pair of Converse leather platform sneakers from their website. What showed up was not Converse brand but a cheap counterfeit, and was not leather but synthetic canvas poorly put together. I asked the company for a return and they asked me to send them photos of the shoes, which I did. They then sent a note saying that because my return is categorized as “customer change of mind” that I must pay for the return shipping to china and that I would get a partial credit. The shoes cost $64. Shipping to china would cost me $35. And I’d get a 50% refund of my $64. Outrageous! I sent my credit card company the pictures and the series of emails from the company and the credit card company fully refunded my $64. Stay as far away from this disgusting business as you can!
12 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We take concerns regarding product quality, product descriptions, and the return process seriously. Our customer support team reviews return requests individually and may request photos to better understand the issue and determine the most appropriate resolution. In some cases, alternative compensation options may be offered to help customers avoid the inconvenience and cost of international return shipping; however, these options are voluntary and customers may choose the resolution that best suits their situation.
As an international business, we operate with partners and fulfillment facilities in different locations worldwide to maintain product quality while offering competitive pricing. As a result, returns may be processed through international return centers depending on the order's fulfillment location.
We regret that we were unable to meet your expectations and appreciate your feedback, as it helps us continue improving our products and services. If there are any outstanding concerns, please contact us at care@carolmargaret-wilmington.com, and our team will be happy to assist further.
Just what I need for the chilly in…
Just what I need for the chilly in office environment!
23 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your wonderful feedback! We're delighted to hear that your purchase is just what you needed for a chilly office environment.
It's great to know that the item provides the comfort and warmth you were looking for while fitting seamlessly into your daily routine. Hearing that our products meet our customers' needs is always rewarding for our team.
As a token of our appreciation, we'd like to offer you 50% off your next order. Simply use the code KFPMEVCVBKNE at checkout to enjoy your discount.
Thank you for choosing us. We look forward to serving you again soon!
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