As promised I would follow up when I received the item. I had ordered a cotton dress - what arrived was some kind of strectchy rough rubber type of material that, just my opinion, was flamable. I al... Voir plus
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Completely bogus! the website paints an entirely different picture of the clothing than what it actually is. Worst company I have ever dealt with. Deceitful in every way. I am out a lot of money. I w... Voir plus
They would not take back their cheap clothing! Making it hard to send back. The plastic material, misleading pictures, the buttons are even printed on the fabric. They are a scam company getting thei... Voir plus
L'entreprise a répondu
Great personal customer service. I never felt like I was communicating with a bot. The quality of the dress I bought was fine and the price was very reasonable.
2,1
Bas
514 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Misleading pictures and when I tried to…
Misleading pictures and when I tried to return it they refused but gave me some credit to use. The product bought using the credit was even worse. Don’t waste your money. They won’t refund you either.
4 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We sincerely apologize that the items you received did not meet your expectations and that your experience with our return process left you disappointed.
Our goal is always to provide products that accurately reflect their descriptions and images, and we regret that we fell short in your case. We appreciate you giving us another opportunity by using the store credit, and we are sorry that the replacement product was also unsatisfactory.
We would like the chance to review your order and work toward a resolution. Please contact our customer care team at care@carolmargaret-wilmington.com with your order details, and we will investigate your concerns and assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services
This "company" is 1000% scam
This "company" is 1000% scam! On their website, they weave a cozy story of two long-time friends in Wilmington, NC who decided their excellent taste and interest in good quality clothing for older women inspired them to create this company. In fact, it is a multi-national scam apparently run out of at least three countries (China, Netherlands, UK). I ordered clothing specifically for a family wedding with the delivery date a full 4 weeks before the wedding. As the date approached, I got more and more nervous about the package arriving and four days before I was to leave, got a tracking email that said it had not yet left CHINA. I stupidly thought it was coming from North Carolina.
I contacted the company and they said they were unable to track their own package further, so I spent two stressful anxiety-filled days panic shopping in local retail stores to find something to wear to the wedding. The package then arrived while I was gone to the wedding. I contacted the company for a return and shipped the package back (paying $17) to the North Carolina address on their website. Customer service then told me that was the wrong address to send it to and they could not give me a refund unless I could relocate the package myself and send them pictures of the items I wanted to return. UPS eventually returned the package to me as undeliverable as there is NO SUCH COMPANY at the address on their website. I contact them AGAIN and said I had recovered the merchandise and what was their "proper procedure"(their words) to get my refund. They then sent me a refund form to fill out and the CORRECT address to send the package to is IN CHINA. No way am I wasting my money to send this crap clothing back to China so I guess I have to eat this.
I can't believe how much time, effort and emotion I have wasted on my bad decision to order from them. I have since noticed other "companies" advertising on the web that consist of two names, usually two female names, and they are in different locations around the US and their websites feature all the same clothes. They also weave a very warm and fuzzy story about two friends selling clothes. Beware! This makes me so angry!
8 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration, inconvenience, and disappointment you encountered throughout your order and return process, especially given the importance of the occasion you were shopping for.
As an international retailer, we work with fulfillment and logistics partners across multiple countries to serve customers worldwide. We understand that this may not have matched your expectations, and we regret any confusion regarding shipping origins, delivery timelines, tracking updates, and our return procedures.
We recognize how stressful it must have been to make alternative arrangements for your family wedding and then face additional challenges with the return process. This is not the experience we strive to provide, and we sincerely apologize for the inconvenience caused.
We would appreciate the opportunity to review your case in detail and determine whether there is anything further we can do to assist. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and any relevant correspondence so we can investigate the matter thoroughly.
Thank you for bringing these concerns to our attention. Customer feedback helps us improve our services and better communicate our policies and processes to customers.
My experience with a CarolMargaret clothing purchase.
The shopping experience was great. What I received was Not what I ordered. Polyester, not cotton. Printed in brown, not embroidered in yellow as shown. the other item was made of an acetate fabric used for cheap curtians in the 50s in the US! I never even opened it. It wouldn't have made it through the wash. The order took 3 weeks to receive. I had to pay $35 to return the items- to China. Not North Carolina. I am now waiting to be refunded...
8 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are pleased to hear that you found the shopping experience positive, but we are very sorry that the items you received did not meet your expectations.
As an international retailer, we work with fulfillment and logistics partners in multiple countries, and we understand your disappointment regarding the product materials, design details, delivery timeframe, and return shipping process. We regret that the items did not match your expectations and that the return experience caused additional frustration.
We appreciate that you have already returned the items and understand your concerns regarding the refund process. Our team would be happy to review the status of your return and provide any available updates. Please contact us at care@carolmargaret-wilmington.com with your order number and return details so we can investigate further and assist you as quickly as possible.
Thank you for bringing these concerns to our attention. Your feedback helps us improve our products, communications, and overall customer experience.
What a scam
What a scam. Dishonest and misleading in their literature. Should have researched and if you are researching go elsewhere.
8 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations and that you feel disappointed by our products and communications.
We strive to provide clear and accurate information about our products, policies, and services. We regret that your experience led to concerns about our business and understand how frustrating this can be.
We take customer feedback seriously and would appreciate the opportunity to review your concerns in more detail. Please contact our customer care team at care@carolmargaret-wilmington.com with your order information and any specific issues you encountered so we can investigate and assist you further.
Thank you for bringing your concerns to our attention. Feedback from our customers helps us continue improving our products, service, and overall shopping experience.
So far nothing has been delivered but I…
So far nothing has been delivered but I sure hope I like my order of 2 items. Enjoyed the selection of clothing.
8 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your order and for sharing your feedback. We’re delighted to hear that you enjoyed browsing our clothing collection and found items you liked.
We understand the excitement of waiting for a new order to arrive, and we appreciate your patience while your items are on their way. We sincerely hope you love both pieces once they are delivered and that they become wonderful additions to your wardrobe.
As a token of our appreciation, we would like to offer you 50% off your next order with discount code EHZ7AFR33P61.
If you have any questions about your order or need any assistance, please feel free to contact our customer care team at care@carolmargaret-wilmington.com. We’re always happy to help.
Thank you for choosing Carol & Margaret, and we look forward to serving you again.
Jolene Linen Ruffle
First of all this company is not in Wilmington North Carolina. Items as shipped from China. I purchased the Jolene Linen Ruffle Trim Button-Down Shirt and received a cotton and polyester top. I contacted their Customer Care and was told that the item was delivered in good condition with no defects or damages. I had specified that I would keep the shirt but I would like 50% credit. They did say they would give me 50% credit but only as a credit to purchase something else. Why would I do that knowing that I would be taking a chance on receiving something that could be advertised incorrectly. I am very disappointed in this company.
8 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that the item you received did not meet your expectations and that you were disappointed with the resolution offered.
We understand your concerns regarding product materials, product descriptions, and the store credit option that was provided. We recognize that confidence in the products being offered is an important part of the shopping experience, and we regret that your experience has caused frustration and disappointment.
We would appreciate the opportunity to review your order and the communication you received from our support team. Please contact our customer care team at care@carolmargaret-wilmington.com with your order details so we can investigate your concerns further and determine whether additional assistance may be available.
Thank you for bringing this matter to our attention. Your feedback is important to us and helps us improve our products, services, and customer experience.
The Site Is Impressive, But It's A Scam
There is no "this time," because there won't be another time. This company is a scam, just like so many others that portray themselves as an American company. Now that my payment went through, I can't open e-mails on my phone or laptop because neither can establish a secure connection. And, of course, my order is delayed. What a big surprise. This alone, means the company is a fraud. I'm sure AI created the sincere story about older woman looking for stylish clothes, blah, blah, blah. It was impressive, and I fell for it, but never again. I feel sorry for the people who are forced to lie and work for a company that has no integrity or have no concern for others. It wouldn't surprise me if this were a sweat shop.
26 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience has led to such frustration and concern.
We understand how disappointing it can be to encounter order delays and communication issues, particularly when they affect your confidence in the purchasing process. We regret that your experience has caused you to feel this way and that we have not met your expectations.
We take customer concerns seriously and would appreciate the opportunity to review the issues you encountered, including the status of your order and any difficulties accessing our communications. Please contact our customer care team at care@carolmargaret-wilmington.com with your order details so we can investigate and provide any available assistance.
Thank you for taking the time to share your experience. Customer feedback is valuable in helping us improve our service and communication processes.
Great customer experience
Great customer experience. Easy ordering and warm and friendly follow up. Thank you.
7 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you found the ordering process easy and that our follow-up communication made a positive impression.
Providing a smooth shopping experience and friendly customer support is very important to us, so it’s wonderful to know that our team met your expectations.
As a token of our appreciation, we would like to offer you 50% off your next order with discount code RB2K1HM860T0.
Thank you for choosing Carol & Margaret. We look forward to serving you again soon.
Do NOT purchase anything from Carol &…
Do NOT purchase anything from Carol & Margaret. I only gave any star rating because I had to assign at least one in order to leave a review. It is not a real company. It has no connection to North Carolina or maybe the US. I bought a pair of shoes. It took 2 weeks to receive them because they were shipped from China. They arrived wrapped in plastic/no box. They were a very poor quality. Poorly made, and I doubt they are leather. I repeatedly contacted Carol & Margaret through their website. It was not the “simple,” easy/no questions return policy advertised on the website. I was instructed to send pictures. I did that and finally was emailed a return form. The form gave a return address in CHINA (which would have cost between $36 and $65 shipping). C & M offered that I could keep the defective shoes and receive a 10% refund plus a 50% coupon for an item I did not want. I was told many customers choose that option. When I protested, I was offered a 20% refund and a 50% coupon. I believe the email responses were AI generated. I called the number on the website many times. It is a nonworking number. It is a number in Indiana, and each time I received a Verizon message that it was a wrong number. I invested a lot of time and received no satisfaction. I repeat. Shop this site at your own risk!
24 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your experience. We are sorry to hear that you were disappointed with the product received and with the return process that followed.
We understand your concerns regarding product quality, shipping timelines, return shipping costs, and the resolution options that were offered. We recognize how frustrating it can be when an order does not meet expectations and when the return experience feels more complicated than anticipated.
We regret that our service did not provide the level of confidence and satisfaction you expected. We would appreciate the opportunity to review your case in detail, including the communications you received from our support team and the options that were presented to you.
Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and any relevant correspondence so we can investigate your concerns further and determine whether additional assistance may be available.
Thank you for bringing these matters to our attention. Customer feedback is important to us and helps us identify opportunities to improve our products, policies, and overall customer experience.
I would give them 0 stars
I would give them 0 stars. It took forever to get the order and when it came, it was not as advertised. I have been trying to contact them in any way possible to return the two items and have had zero response. And when calling, it automatically gives you a busy tone. Bogus company!
6 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your order took longer than expected to arrive and that the items you received did not meet your expectations.
We understand how frustrating it can be when you are unable to get the assistance you need regarding a return, and we regret the difficulties you experienced when attempting to contact our support team. This is not the level of service we strive to provide.
We would appreciate the opportunity to review your case and assist with your return request. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and any relevant details so we can investigate the matter and provide further assistance.
Thank you for bringing your concerns to our attention. Your feedback helps us improve our products, services, and customer support experience.
I would like to return two dresses that…
I would like to return two dresses that I'm not happy with for different reasons. I am within the 30 days return policy,
C & M were responsive via email. They sent me their return form to return items, HOWEVER, they have not provided me with the address for returns.
Address on form if you want to call it that
Consignee: Chen Jinlong
Phone: 18029099101 - (they are not accepting calls at this time. 7/7/26 12:45 CST)
4th Floor, Factory Building, Guangfuling Intelligent Science and Innovation Park, Xinbaso 3rd Street, Dalang Town, Guangdong ProvinceMark: 0061 (for Chen Jinlong Company).
WTF? Terrible service - they are now not returning emails - I will not mail anything to the address above when the company, They want you to believe they are in NC
7 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your return experience has been frustrating and that you have concerns regarding the return instructions you received.
As an international retailer, we work with fulfillment and returns partners in multiple locations to serve customers worldwide. We understand that this may not have matched your expectations, and we regret any confusion regarding the return information provided and the locations involved in the returns process.
We recognize how important it is to have clear information and responsive communication when requesting a return, especially when you are within the stated return period. We apologize for any delays or uncertainty you experienced while seeking assistance.
We would appreciate the opportunity to review your case and provide clarification regarding your return request. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and any relevant correspondence so we can investigate the matter and assist you further.
Thank you for bringing your concerns to our attention. Customer feedback is valuable to us and helps us improve our service, communication, and customer experience.
DO NOT BUY HERE
DO NOT BUY HERE! Once they take your money you find out the shipment is from china and not from within the USA. They advertised size 12 shoes and sent me size 11; to return the shoes i was told I had to ship back to china at a cost exceeding the cost of the shoes. They have no return warehouse in the USA as their website states. Then they try to offer a discount on buying more items or 40-60% return of your money. I complained to the consumer protection bureau of this state and my own and my bank. They have another online store called Margaret and Robinson allegedly in MA that does the same thing with the same results. BEWARE DO NOT PURCHASE HERE
25 mai 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your order and the return experience.
As an international retailer, we work with fulfillment and returns partners in multiple locations to serve customers worldwide. We understand your frustration regarding the sizing issue, return shipping requirements, and the resolution options that were offered. We regret that these aspects of your experience did not meet your expectations.
Customer satisfaction is important to us, and we would appreciate the opportunity to review your case in detail. Please contact our customer care team at care@carolmargaret-wilmington.com with your order information and any relevant correspondence so we can investigate your concerns and determine whether additional assistance may be available.
Thank you for taking the time to share your experience. Feedback from our customers helps us improve our products, services, and communication.
not OK
cheap fabric, not as promised cotton, cheap polyester, print ugly, return process cumbersome and likely to be expensive since return to China. if there is actually a brick and mortar location, I will find a way to have it delivered to them there.
I wish there was a way to warn others.
6 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that the item you received did not meet your expectations in terms of material, appearance, and overall quality.
We understand your disappointment regarding the fabric composition and your concerns about the return process. As an international retailer, we work with fulfillment and returns partners in multiple locations, and we regret any frustration or inconvenience this may have caused.
We would appreciate the opportunity to review your concerns and assist further. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and any relevant details so we can investigate the matter and provide support.
Thank you for bringing your experience to our attention. Customer feedback is important to us and helps us improve our products, services, and communication.
Don't trust this company!
Don't trust this company!
I ordered five items which were advertised to be cotton and linen. All of them were cheap polyester.
The return process was a nightmare.
I have ordered online extensively for decades. This was my worst experience.
This business is corrupt and should be shut down.
5 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to leave a review. We are sorry to learn that the items you received did not meet your expectations regarding the fabric composition.
We understand that product details play an important role in purchasing decisions, and we regret any disappointment caused. Each item is intended to be shipped in accordance with the product description provided at the time of purchase, including the specifications, materials, and design details listed on the product page. We are sorry if your order did not align with those expectations.
We would welcome the opportunity to review the items you received and compare them with the corresponding product descriptions. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and the details of the products in question so we can investigate further and assist you appropriately.
Thank you for sharing your experience. Your feedback is valuable and helps us continue improving our products and customer service.
DO NOT order from this company
DO NOT order from this company! Tried to cancel within 24 hours; too late I'm told in an email! Items then took over 3 weeks to arrive...not from North Carolina, but China! What was supposed to be a linen blend, is polyester! No hassle refund the website states, but in an email I'm told to send photos! The phone number listed does not go through! I could go on and on but suffice it to say, I wasted almost $200 and am reporting to the BBB!
30 mai 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your frustration regarding the cancellation request, delivery timeline, product materials, and return process. We recognize how disappointing it can be when an order does not arrive as expected and when the support experience falls short of what was anticipated.
As an international retailer, orders may be fulfilled through our global logistics network, and each item is intended to be shipped in accordance with the product description provided at the time of purchase. We regret any concerns regarding the materials or specifications of the item you received.
We would appreciate the opportunity to review your order and the communications you received from our team. Please contact our customer care department at care@carolmargaret-wilmington.com with your order details so we can investigate your concerns and provide further assistance.
Thank you for bringing these matters to our attention. Customer feedback is invaluable in helping us improve our products, policies, and overall service experience.
Do not order from this scam!!
6 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to learn that your experience left you with such a negative impression.
We take customer concerns seriously and regret that we did not meet your expectations. We would appreciate the opportunity to better understand the issues you encountered and review your experience in detail.
Please contact our customer care team at care@carolmargaret-wilmington.com with your order information and any relevant details so we can investigate your concerns and assist you further.
Thank you for bringing this matter to our attention. Your feedback is important to us and helps us continue improving our products and customer service.
ONLY CHECKED ONE STAR TO ACTIVATE THIS…
ONLY CHECKED ONE STAR TO ACTIVATE THIS COMMENT BOX.
DON'T DO IT! TOTAL SCAM
JUNK -- WHO EVEN KNOWS WHERE THIS STUFF WAS MADE OR SHIPPED FROM????? HINTS OF UNFAIR LABOR PRACTICES SOMEWHERE FOR SURE
6 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with your purchase and that your experience resulted in such concerns.
We understand that product quality, transparency, and confidence in the purchasing process are important to our customers. We regret that we did not meet your expectations and that the items you received left you disappointed.
We would appreciate the opportunity to review your concerns in more detail and better understand the issues you encountered. Please contact our customer care team at care@carolmargaret-wilmington.com with your order information and any relevant details so we can investigate and assist you further.
Thank you for taking the time to provide your feedback. Customer input helps us identify areas where we can improve our products, services, and overall customer experience.
WHAT A SCAM!!!
I had no idea when I was ordering the clothing, it was coming from China (I thought is was coming from NC). The website said easy returns tho you would need to pay for return shipping - I was ok with that (expecting $10 or so) except I had to pay to return to China and the least expensive shipping cost was nearly $300 - three times the price of the dresses. The original shipment took almost a month to arrive and the material was a cheap polyester that looked like I bought it from a dollar store. The website was clearly deceptive, claiming "Carol" and "Margaret" were lifelong friends who wanted to open a store for mature women.
18 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're sincerely sorry to hear that your experience did not meet your expectations, particularly regarding the product quality, shipping origin, and return shipping costs.
As an international retailer, some of our products are shipped from and, when applicable, returned to our international fulfillment centers. We understand that this may not have been what you expected, and we apologize for any confusion or inconvenience this caused.
We would appreciate the opportunity to review your order and address your concerns. Please contact us at care@carolmargaret-wilmington.com with your order number so our support team can assist you further and work toward a satisfactory resolution.
Thank you again for your feedback. It helps us continue improving both our products and our customers' experience, and we hope to have the opportunity to regain your trust.
This company's website is misleading as…
This company's website is misleading as the dream I ordered was made and shipped from China. Looks cheap and shapeless. I'm not paying shipping back to China but I would return it if I could. What a scam.
4 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We're truly sorry to hear that the dress you received did not meet your expectations in terms of quality and fit.
We also understand your concerns regarding the shipping origin. As an international retailer, we work with a global network of manufacturing and fulfillment partners, which means some orders are produced and shipped from overseas. We strive to be transparent about our operations and regret if this was not clear or led to disappointment.
We understand your frustration regarding the return shipping costs and would appreciate the opportunity to review your order to see how we can best assist you. Please contact our customer support team at care@carolmargaret-wilmington.com with your order number, and we'll gladly look into your case and work toward a fair resolution.
We value your feedback, as it helps us improve both our products and our customer experience, and we hope to have the opportunity to restore your confidence in our brand.
HUGE MISTAKE. Do not buy from this company. Only problems and hassles!
Bought a jacket on Carol & Margaret website. Upon receiving, I found it to be subpar quality fabric and not the same style/shape as on the model on the site. It obviously had been "nipped and tucked" to appear differently for the photo. Fabric was cheap. I emailed C&M asking for return information. They did respond fairly promptly but it took several emails before they would finally agree to a return for full refund. Then, the return address is located in China! Shipping will cost too much to return (which I'm sure they're counting on), so I'm just writing off this whole transaction as a HUGE MISTAKE and am keeping the jacket and will donate it. What is with this company? The name and store address says they're in North Carolina; their company address is in the Netherlands; their merchandise return address is a factory in China. DO NOT PURCHASE FROM THIS COMPANY -- YOU WILL REGRET IT.
29 mai 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your experience. We're sincerely sorry to hear that the jacket did not meet your expectations in terms of quality, fit, and overall appearance.
We also understand your concerns regarding our business operations and return process. As an international retailer, we work with a global network of manufacturing and fulfillment partners. While we serve customers worldwide under our brand, some products are shipped from and returned to our international fulfillment centers, which may include locations in China. We apologize if this was not what you expected or if it caused any confusion.
We're sorry to hear that the return process was frustrating. Our goal is always to provide responsive customer support and work toward a fair resolution for every customer. We'd appreciate the opportunity to review your case once more and see if there's anything further we can do to help.
Please contact us at care@carolmargaret-wilmington.com with your order number, and our support team will be happy to assist you.
We value your feedback and take comments like yours seriously as we continue to improve our products, communication, and overall customer experience.
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