As promised I would follow up when I received the item. I had ordered a cotton dress - what arrived was some kind of strectchy rough rubber type of material that, just my opinion, was flamable. I al... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Completely bogus! the website paints an entirely different picture of the clothing than what it actually is. Worst company I have ever dealt with. Deceitful in every way. I am out a lot of money. I w... Voir plus
They would not take back their cheap clothing! Making it hard to send back. The plastic material, misleading pictures, the buttons are even printed on the fabric. They are a scam company getting thei... Voir plus
L'entreprise a répondu
Great personal customer service. I never felt like I was communicating with a bot. The quality of the dress I bought was fine and the price was very reasonable.
2,1
Bas
514 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
This is a rip off
This is a rip off. They steal your money and if you need to return for any reason you will never see full amount. You can never get in touch with anyone and the quality is garbage just like the company. Never buy from this scam company. I would rate them -100.
17 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that you feel dissatisfied with your experience.
We understand how frustrating it can be when a purchase does not meet expectations, and we take concerns regarding product quality, returns, and customer support seriously. Our goal is to provide a positive shopping experience for every customer, and we regret that we fell short in your case.
We would welcome the opportunity to review your concerns and clarify any issues related to your order or return experience. Please reach out to our customer care team at care@carolmargaret-wilmington.com with your order details so we can investigate and assist further.
Customer feedback is invaluable to us, and we remain committed to improving our products, services, and overall customer experience. We appreciate you bringing these concerns to our attention.
DON'T PURCHASE ANYTHING FROM THIS…
DON'T PURCHASE ANYTHING FROM THIS COMPANY. This is another Chinese scam. Products are terrible and it is virtually impossible to return and they give you a big run around and require you to send to China. The whole Wilmington pose is a fraud. The fabrics are synthetic and terrible and look nothing like the pictures. DO NOT BUY ANYTHING.
14 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
As an international retailer, we work with manufacturing and fulfillment partners across multiple regions to offer a diverse selection of products to our customers. We strive to provide accurate product descriptions and images, and we regret that the item you received did not align with your expectations regarding materials and appearance.
We understand that the return process can sometimes be frustrating, and we are committed to assisting customers by reviewing concerns individually and helping identify the most appropriate resolution available.
We would appreciate the opportunity to look into your experience further. Please contact our customer care team at care@carolmargaret-wilmington.com with your order details, and we will be happy to assist.
Your feedback is important to us and helps us continue improving our products, services, and overall customer experience.
This is a total scam based in China
This is a scam. The company says it’s based in North Carolina with a N.C. phone number that can’t be reached. The dresses I bought were made of thin fabric with no hold or drape to them. The models look great but it is misleading. The company is really based in China and return shipping is exorbitant. They want you to take pictures of your dresses to show how they were not worn etc. only to delay giving you back your money of which you will never see. This company should be reported to the Better Business Bureau and shut down.
16 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that you were disappointed with your experience.
As an international retailer, we work with global manufacturing and fulfillment partners to provide our products to customers in many regions. We understand that expectations regarding fabric, fit, and overall product appearance can vary, and we regret that the items you received did not meet yours.
We also recognize that return requests and verification procedures can sometimes feel frustrating. These processes are intended to help our team accurately assess and process customer concerns as efficiently as possible. We are committed to handling all inquiries fairly and in accordance with our policies.
We would welcome the opportunity to review your situation and address any unresolved concerns. Please contact our customer care team at care@carolmargaret-wilmington.com with your order details, and we will be happy to assist further.
We value customer feedback and continuously work to improve our products, communication, and overall shopping experience.
Perfect for Everyday Walks
These sandals arrived yesterday, and they instantly upgraded my casual outfits. The leather feels incredibly soft, so I didn't experience any of the typical blisters. They provide great support for walking around town.
14 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your wonderful review! We're delighted to hear that your new sandals arrived safely and have already become a great addition to your casual wardrobe.
It's especially rewarding to know that you found the leather soft and comfortable right from the start, without the usual break-in discomfort. We're also pleased that the support and comfort met your expectations for everyday wear and walking.
As a token of our appreciation for your support, we'd like to offer you 50% off your next eligible order. Simply use code R64HKFY53X6G at checkout to enjoy your discount.
Thank you again for choosing us. We look forward to serving you again soon!
I should have known better than to buy…
I should have known better than to buy a dress on the Internet from a company. I did not know. However, I read their refund and return policy and thought if it doesn’t work out, I can return it for a refund. The dress I bought does not meet my expectations nor does it fit correctly. When contacting the company for a return refund, the number of individual steps I must go through to return this product is ridiculous. I will never buy anything from this company again.
14 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your experience. We are sorry to hear that the dress did not meet your expectations and that the fit was not right for you.
We understand how disappointing it can be when a purchase does not work out as anticipated. While our return process includes certain steps to help us accurately review and process requests, we recognize that the experience may sometimes feel more complicated than expected, and we appreciate your feedback on this matter.
Our goal is to provide quality products and responsive customer support, and we regret that your experience fell short of those expectations. We would welcome the opportunity to review your concerns and see how we may be able to assist further.
Please contact our customer care team at care@carolmargaret-wilmington.com with your order details, and we will be happy to look into your case.
Thank you for your feedback. It helps us identify areas where we can continue improving our products, policies, and overall customer experience.
ABSOLUTELY HORRIBLE!!
HORRIBLE!!! Stay far away. Phone number listed did not work. They ignored emails. AI customer service. Terrible product that arrived from China almost a month late. AVOID!!!
11 mai 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand how frustrating delays in delivery, difficulties reaching support, and receiving a product that falls short of expectations can be. As an international retailer, we work with global fulfillment partners to serve customers in many regions, but we recognize that shipping times and communication experiences do not always meet the standards we strive to provide.
Customer satisfaction is important to us, and we take concerns regarding product quality and support responsiveness seriously. We would appreciate the opportunity to review your experience and address any unresolved issues.
Please contact our customer care team at care@carolmargaret-wilmington.com with your order details, and we will do our best to assist you.
We value your feedback and are committed to continually improving our products, services, and overall customer experience.
I would give them a zero if I could - false advertising - no returns
I would give them a zero if I could. I ordered two blouses described as being made of linen in two different patterns. The order confirmation said I ordered two of the same pattern. I immediately told them not to ship by email and their phone number on the web didn't work. They shipped two of the same pattern. The blouses are not made of linen, but a horrible synthetic with no fabric content label. The fit was awful, very tight arms and a huge body. The website says they have no hassle returns, but when I asked to return them for a refund, they refused saying that my reason was not a valid reason for a refund. They said I could return them by shipping them to China. They cost $71. So not worth it.
10 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment you experienced with your order and the subsequent return request.
We understand your concerns regarding the order confirmation, the items you received, and the fit and material of the blouses. The products were intended to be shipped in accordance with the descriptions provided on our website, and we regret any discrepancy you may have experienced. We also recognize how frustrating it must have been to encounter difficulties contacting us and to feel that your concerns were not adequately addressed.
As an international retailer, we work with fulfillment and return-processing partners in different regions, which can affect return logistics. However, we understand your concerns regarding the return process and appreciate that this may not have met your expectations.
We take customer feedback seriously and would appreciate the opportunity to review your case in more detail. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and any previous correspondence so we can investigate the matter and work toward an appropriate resolution.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to address your concerns.
Zero Stars for this Scamming Company
I wish I could give zero stars. Stay away from this scamming company. The clothes are not as advertised (polyester instead of embroidered cotton) and they make it impossible to return the items. It is July 14 and I inquired about a return on June 1. It still hasn't been resolved. Do yourself a favor and do not buy anything from this company!
15 mai 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced regarding your order and return request.
We understand how disappointing it is when products do not meet your expectations. The items were intended to be shipped as described on our website, and we regret any discrepancy you encountered. We also recognize that the delay in resolving your return request has been unacceptable, and we understand your frustration.
We take your concerns seriously and would like the opportunity to review your case and work toward a resolution as quickly as possible. Please contact our customer care team directly at care@carolmargaret-wilmington.com with your order number and any previous correspondence so we can investigate the matter and assist you further.
We appreciate your patience and the opportunity to make this right.
A month later and still no order
A month later and still no order
I placed my order about a month ago and have basically given up on receiving it.
What made the experience particularly frustrating was the stream of so-called “delivery updates.” I kept receiving emails that appeared to be shipping or delivery updates, but they provided virtually no useful new information. They mostly repeated the same ship date I had already been given and were filled with product advertising.
Calling these emails “updates” is misleading, in my opinion. I expected actual information about where my order was and when I could reasonably expect to receive it—not more advertising.
After a month with no order and no meaningful delivery information I've given up hope on receiving my product or even a refund. I would not order from Carol & Margaret again.
PS I am writing this after receiving the reply from this company. My instinct is that this is written by AI and should provide zero comfort that they are taking anything seriously.
13 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We sincerely apologize for the delay in receiving your order and for the frustration caused by the communication you received during the process.
We understand how disappointing it is to wait this long for an order, especially when the updates provided did not offer the clear tracking and delivery information you were expecting. Our update emails are intended to keep customers informed about their orders, and we regret that they did not provide the meaningful information you needed regarding your shipment's status.
We also understand your concerns regarding the lack of resolution and the uncertainty surrounding your order. This is not the experience we strive to provide, and we recognize how frustrating this situation must be.
We would appreciate the opportunity to investigate this matter and assist you further. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number so we can review your case and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to make this right.
Carol Margaret Wilmington
Carol Margaret Wilmington. I am very disappointed with this purchase. The blue dress I received does not match the description, photos, or the quality shown on the website. The fabric, appearance, and overall design are completely different from what was advertised. I even provided a video showing the differences between the item I received and the product presented on the website.
What is even more disappointing is the return process. Despite the item being significantly different from the description, the company does not want to provide a full refund and requires the customer to pay for return shipping. This is unacceptable when the problem is not a change of mind, but receiving an item that does not match what was advertised.
I hope other customers are aware of this before placing an order.
14 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that the dress you received did not meet your expectations and that you were disappointed with both the product and the return process.
We understand your concerns regarding the differences you observed between the item received and the product presented on our website. The dress was intended to be shipped in accordance with the description and images provided on our website, and we regret any discrepancy you may have experienced. We also recognize how frustrating it can be when a return request does not proceed as expected, especially after you took the time to provide additional information and documentation regarding your concerns.
Customer satisfaction is important to us, and we would appreciate the opportunity to review your case in greater detail. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and any previous correspondence so we can investigate the matter and work toward an appropriate resolution.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to address your concerns.
They are just simply swindler
They are just simply swindler . False advertising , false existing location probably a post box !. Abuse of consumer,
Never but anything from them
12 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
We're sorry to hear about your experience and take your concerns very seriously. Carol Margaret Wilmington is committed to transparency and customer satisfaction, and we would like the opportunity to investigate the issues you've raised regarding advertising, location information, and your order experience.
Please contact our customer care team at care@carolmargaret-wilmington.com with your order details so we can review the matter thoroughly and work toward a resolution.
We appreciate your feedback, as it helps us improve our services and better serve our customers.
Kind regards,
I wouldn't recommend this seller i…
I wouldn't recommend this seller i order 2 shoes and it came it was made with cheap material and too small. When I asked for return lable and refund they sent and an address which is in China and they told me to ship there with my expense which will cost double the shoes price i order it from U.S.A (WILMINGTON) buyers should be aware they are ripping off from the customers i already sent an email for better business department they are literally thieves.
18 mai 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that the shoes did not meet your expectations in terms of sizing and material quality.
We understand your frustration regarding the return process and associated shipping costs. Our return procedures are outlined in our policies, but we recognize that this experience has caused disappointment. We would appreciate the opportunity to review your case further and see if there is a suitable resolution available.
Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and any previous correspondence. We are committed to addressing customer concerns fairly and will carefully investigate the matter.
We value all customer feedback and continuously work to improve both our products and service experience.
Customer service does not offer a fair…
Customer service does not offer a fair solution. My dress came with area on back seam unstitched. Size is not as described. Very pretty pattern, not impressed with fabric quality. I should not be penalized or offered a slight discount after receiving a damaged item.
13 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that you received an item with a stitching issue and that the sizing and fabric quality did not meet your expectations.
We understand your frustration and agree that receiving a damaged item is disappointing. Our goal is to provide quality products and satisfactory customer service, and we regret that your experience has not reflected those standards.
We would appreciate the opportunity to review your case in more detail and investigate the concerns you have raised regarding the garment's condition and the resolution offered. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and photos of the item so we can assess the situation and work toward an appropriate resolution.
Thank you for bringing this matter to our attention. We value your feedback and remain committed to improving our products and customer experience.
Warning!!
Warning!!! Do not waste your money. They are totally misleading. The fabrics are a fabrication: 100% polyester NOT natural fabrics. Even the print of the dress was different.
8 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that the product did not meet your expectations.
We would like to clarify that our intention is always to ship products that match the descriptions and specifications provided on our website. We take concerns regarding fabric composition, product appearance, and print variations seriously and continuously work with our suppliers to maintain quality and accuracy.
We regret any disappointment caused and would appreciate the opportunity to review your order in more detail. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and any relevant photos so that we can investigate the matter and assist you further.
Customer satisfaction is important to us, and we value your feedback as it helps us improve our products and services.
SCAM website
This company is an online front for a Chinese company selling cheap clothing. After repeated questions about sizing and fabric content which went unanswered, I bought a dress on the site. It is 100% polyester, heavy rough fabric and not at all like the picture on the website. when I tried to return it, the address was in China! the shipping costs are more than the cost of the dress. Do not buy anothing from this company.
1 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations and that you were dissatisfied with your experience.
We would like to clarify that we are an international retailer serving customers in multiple countries. We understand that this may sometimes create confusion regarding fulfillment and return locations. We also regret that you felt your questions regarding sizing and fabric content were not adequately addressed before your purchase.
We take concerns about product quality, descriptions, and the returns process seriously and would appreciate the opportunity to review your case further. Please contact our customer care team at care@carolmargaret-wilmington.com with your order details so we can investigate the matter and explore any available options to assist you.
We value customer feedback and are committed to continuously improving our products and services.
Buyer beware
Buyer beware. What is advertised as linen is a cheap polyester rayon blend - a tag was left in one of my items. Delivery time was incredibly long, refunds are convoluted and difficult. This company says they are in North Carolina, while all shipping is from China. Customer service was polite, but is not for the customer, it seems to serve the commercial interests of the company only.
9 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We understand your concerns regarding fabric composition, delivery times, and the returns process. As an international retailer, orders may be fulfilled and shipped through our global logistics network, which can result in international shipping origins and varying delivery timeframes.
We regret that you found the refund process difficult and that the product did not meet your expectations. We take all customer concerns seriously and would appreciate the opportunity to review your order and the issues you have raised.
Please contact our customer care team at care@carolmargaret-wilmington.com with your order details and any relevant photos so we can investigate the matter further and assist you directly.
We appreciate your feedback and remain committed to improving our customer experience.
Dresses are awful
Dresses are cheap, worse than anything you would find at Walmart. Not as advertised. Looks nothing like the photos. Is a front for cheap Chinese goods. I blame myself because I didn’t check out this site before buying.
8 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that the dresses did not meet your expectations and that you were disappointed with your purchase.
We understand your concerns regarding product quality and appearance. Customer satisfaction is important to us, and we take feedback about our products seriously.
We would appreciate the opportunity to review your order and better understand the issues you encountered. Please contact our customer care team at care@carolmargaret-wilmington.com with your order details and any relevant photos so we can investigate the matter and assist you further.
Thank you for bringing your concerns to our attention. Your feedback helps us improve our products and services.
I ordered a "linen" dress and received…
I ordered a "linen" dress and received a cheap, shiny, polyester dress. Total misrepresentation of the product on the website. They also say they are based in North Carolina, which is a lie. It took a long time for it to arrive from China. I am trying to return it, and they say I have to pay myself to ship it back to China.
9 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for sharing your feedback. We are sorry to hear that the product did not meet your expectations and that you were dissatisfied with your experience.
We understand your concerns regarding the fabric, delivery timeframe, and return process. As an international retailer, orders may be fulfilled through our global logistics network, which can result in international shipping and return locations depending on the product and destination.
We regret any frustration this may have caused and would appreciate the opportunity to review your concerns in more detail. Please contact our customer care team at care@carolmargaret-wilmington.com with your order number and any relevant photos or correspondence so we can investigate the matter and assist you further.
We value customer feedback and are committed to improving our products and services.
Would have given it no stars if that…
Would have given it no stars if that were an option. Merchandise quality not as advertised (cheap poly versus linen); size chart is inconsistent with garment; no hassle return policy is a joke...returns must be made to China, though the site advertises as being rooted in Wilmington, NC. Ended up with a dress I can't/won't use and out of pocket since I wasn't going to spend the cash necessary to return to China (even though it was shipped to me from NY).
10 juin 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for taking the time to share your feedback. We are sorry to hear that the product did not meet your expectations and that you were dissatisfied with your experience.
We understand your concerns regarding the fabric, sizing, and return process. As an international retailer, orders may be fulfilled through our global logistics network, which can result in different shipping and return locations depending on the product and destination. We also recognize that return shipping costs can be a concern for some customers.
We regret that your experience did not meet the level of satisfaction we strive to provide. We would appreciate the opportunity to review your order and any concerns regarding the product received. Please contact our customer care team at care@carolmargaret-wilmington.com with your order details so we can investigate the matter further and assist you directly.
We value customer feedback and continuously work to improve our products, policies, and overall customer experience.
The styles of the shoes and dresses…
The styles of the shoes and dresses were very nice and ordering went smoothly. I also liked the note sent recognizing my order was received. I am looking forward to the delivery!
I still agree with what I wrote before but I have to say I am very disappointed in the lack of delivery. It is now July 28 and I still haven't gotten anything in the order - the reason given is that the shipment is stuck in customs. While this may be true, the website indicated a much faster turn around.
8 juillet 2026
Avis spontané
Réponse de Carolmargaret Wilmington
Thank you for your kind feedback! We're delighted to hear that you enjoyed our shoe and dress styles and that your ordering experience was smooth and enjoyable. We're also glad the order confirmation note helped reassure you that everything was received successfully.
As a token of our appreciation, we'd like to offer you 50% off your next eligible order using the discount code:
68HH6GA9YQ1D
We hope you love your items when they arrive, and we look forward to serving you again in the future.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.