Cass Art Avis 

Ordering process is straightforward, communication was good - emailed as order status changed, and staff in-store were friendly and helpful when I went to pick my order up.

Delivery was good. I have only used one of the products so far but very pleased with ot

I made the order and they come the next day.

First time ordering and was reassured when my expensive pastels arrived very well packed and in perfect condition.

I’m very happy with the art materials I purchased and the products themselves are excellent. A few items unfortunately arrived damaged, but the customer service team was very helpful and resolved the issue well. Better protective packaging would be appreciated.

Website is easy to navigate although there are occasionally glitches with the back arrow not returning to the product page at the correct place. Pricing is competitive with other retailers and often better. There is a wide variety of products for every kind of artist and I’m often tempted by offers on items I’ve not used before. The connection with the SAA is great too as I can get into the site either through them or directly from an email.

Great choice of product.

Have used Cassart for years. Good service, products and price with quick delivery. Great to have knowledgeable people on the end of the phone in the UK if necessary.

The products are all of excellent quality and often at real bargain prices but always at reasonable prices.

The paint and brush I purchased were bargains from the clearance page. I am very happy with the saving I made.

Amazing company to deal with. Good cross section of products available for all medium of art. Cass Art is a fantastic company to deal with and resolved a tiny issue I had with the utmost courtesy and speed seamlessly. Highly recommend

I paid for next day delivery the item didn’t come next day for my daughters birthday I emailed to complain and have had no response

Good quality products and great prices. Customer service at Manchester store is also excellent.

Experience was fine,
Products were very good

Fast processing of online orders.
Well packaged

Receiving the product well packaged is what counted for me. So I will be using Cass Art again.

Great range of quality art supplies, regular offers and speedy delivery. I’ve always been happy with my purchases and highly recommend buying from Cass Art!

Ordered 2 of 1 litre bottles of Zest It solvent. Received 2 of 500 ml bottles. Then told to send them back for a possible refund. Nearest post office / Evri counter is a 7.5 mile round trip. I am recovering post op for cancer. So that is difficult for me and why I ordered these delivered. Later told -
'If you would prefer to receive a full refund, please send these back via the Evri QR code we sent over to you earlier.

Alternatively, if you are happy to keep the two 500ml bottles, we would be happy to offer you a 20% refund.'

I paid £42.45 for 2 of 1 litre bottles. How does a 20 % refund help, should be 50%? Half my order is still missing! Simplest thing would be to send the remaining 1 litre bottle. Not following the logic of this at all.

I return most times to Cass Art as you have a great delivery service, well packaged and notifications. I live In a rural place, so am reliant on my preferred expensive items to be delivered by post.
Thank you for your excellent team and superb products.