Rarely do reviews but on this occasion have to say thank you to Catalina for taking the trouble to find a small component for a 20 year old Spa - which itself is a great product and super reliable. Th... Voir plus
L'entreprise a répondu
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We are really pleased with our new 6 person hot tub which seems a super product with some useful and superior features. Purchase, delivery and installation went very smoothly. Full instructions, verba... Voir plus
L'entreprise a répondu
We have a swim spa/hot tub installed and serviced by Catalina Spas and right from the start they were brilliant! Installation was a tricky one, but carried out professionally and on time - despite t... Voir plus
Our experience with the new hot tub for six has been fantastic, and it boasts excellent quality and handy, top-notch features. The process of buying, receiving, and setting it up was seamless. We rece... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Catalina Spas™ Ltd was formed in 1997 making us the longest established Hot Tub and Swim Spa supplier in the UK. Catalina Spas ™ is proud to be a family business, supported by a dedicated and professional friendly team. We take great pride in our business and set the highest of standards of service.
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4,7
Excellent
46 avis
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Very helpful advice re my recent…
Very helpful advice re my recent order.
I made an on line order as ot was out of hours but early the next morning a very helpful young lady rang me and gave me advice re my order.
9 avril 2025
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide.
Thanks again, The Catalina Team
Incredibly quick delivery, no quibble refund
Incredibly quick delivery. Sadly, I ordered the wrong part but assistance and a refund was offered and gained with no hassle.
27 mars 2025
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide.
Thanks again, The Catalina Team
I have not received the spa filters and…
I have not received the spa filters and there was no communication from the delivery company fed ex for me to be able to arrange delivery. This is very inconvenient as I work full time
25 février 2025
Réponse de Catalina Spas Ltd - UK
We're sorry to hear about your experience with the delivery of your spa filters. As we rely on FedEx for shipping and delivery updates, we unfortunately have no control over their communication. However, a member of our team will be in touch shortly to assist with arranging re-delivery of your order.
Many thanks, The Catalina Team
Easy to navigate website
Easy to navigate website. Found the replacement parts immediately. Quick delivery. Delivery charges ridiculously expensive.
3 février 2025
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you found our website easy to navigate and that your order arrived quickly.
We understand that delivery costs are an important factor, and we regularly review our pricing to ensure we offer the best balance of speed, reliability, and value
Thanks again, The Catalina Team
Good telephone sales good knowledge
Good telephone sales good knowledge, very helpful
Staff. Thank you.
28 janvier 2025
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide.
Thanks again, The Catalina Team
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your new filter and the service we provide.
Thanks again, The Catalina Team
Found Catalina Spas Ltd really helpful…
Found Catalina Spas Ltd really helpful and the parts I need were sourced and supplied really quickly.
1 novembre 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the parts and the service we provide. Thanks again, The Catalina Team
We are really pleased with our new 6…
We are really pleased with our new 6 person hot tub which seems a super product with some useful and superior features. Purchase, delivery and installation went very smoothly. Full instructions, verbally and in print were given to us. We have subsequently ordered more chemicals and filters which also arrived promptly.
29 octobre 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are pleased to hear that you are enjoying your new hot tub!
Thanks again, The Catalina Team
Great service with quick responses
Great service with quick responses. Nothing was too much trouble when I rang to check if I was ordering the correct item. I was able to WhatsApp a picture and a link came back within minutes. Even able to help advise when I was having trouble installing.
16 octobre 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the parts and the service we provide.
Thanks again, The Catalina Team
Not super helpful on old models
Carry spares, but if you email asking questions will either not respond or just send generic links to 'what they have'.
16 octobre 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, we do appreciate all feedback as it helps us improve.
We are sorry that on this occasion our service wasn’t up to our normal standard.
We do value your business and if we can help with any parts or queries going forward, please do get in touch with us by email sales@catalinaspas.co.uk or call 01980 611555
Great service thank you!
4 octobre 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide. Thanks again, The Catalina Team
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the parts and the service we provide. Thanks again, The Catalina Team
Not Great.
The product was good when it eventually turned up but getting hold of it was something else.
Initially you forgot about our order until I chased it.I was then told it would be dispatched the next day.I was then told the product was discoloured and if I didn't want it you had nothing else in stock.
On deciding to proceed I was told it would be sent to me the next day.It wasn't.I then chased again and was told that the person I had been dealing with was on the sick and had failed to dispatch it or ask someone else to do so .
I eventually received it and it seems a good product but the customer service was woeful.I wouldn't use your company again.
16 août 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave your feedback. We deeply apologise for the experience you had with us, and we completely understand your frustration.
We are a small family business and unfortunately, due to an unexpected staff sickness, in this instance we faced what can only be described as the ‘perfect storm’, leading to your order slipping through the system. This is not the standard of service we strive to deliver, and we are truly sorry that we let you down on this occasion. We have put in place added procedures that should prevent this happening again.
We value your business and would love the opportunity to make this right. If you would be willing to give us another chance, please reach out to us via email at sales@catalinaspas.co.uk.
Again, we sincerely apologise for the inconvenience caused and appreciate your understanding.
Excellent friendly and highly…superb service
Excellent friendly and highly knowledgeable help from most understanding engineers
22 juillet 2024
Avis spontané
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide. Thanks again, The Catalina Team
Very helpful engineer
Very helpful engineer. Good communication.
Engineer went above and beyond, staying late to finish and coming back the next morning to check everything ok.
28 juin 2024
Réponse de Catalina Spas Ltd - UK
Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with the service we provide. Thanks again, The Catalina Team
Réponse de Catalina Spas Ltd - UK
Amy, thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your order and the service we provide.
Thanks again, The Catalina Team
Walnut wood cabinet surrounding the…
Walnut wood cabinet surrounding the swim spa is not fit for purpose . Well maintained twice a year ,within the guarantee with excellent protective oils and preserver ,Catalina spa company did not want to know .Just read the other 1 star review having the same cabinet problem . Have been speaking to them this morning to want to purchase a new casing in any fabric wood/ plastic anything and I am not hopeful that they can help ---interested in sales only??? ,will write another review if I get a replacement casing as the one purchased they provided it appears the customer is to blame ,so we all cannot maintain the faulty? wood casing provided in the UK ? .
IN REPLY TO CATALINA SPAS Cuprinol ultimate garden furniture oil spray clear color for hardwood garden wood used and Cuprinol long lasting stained with weather and water protection this process was done every 6 months photos sent .CATALINA SPAS ALSO DID NOT INFORM THEIR CUSTOMER THAT IN 2016 THE 10 YEAR WARRANTY WITH THE SWIM SPA PURCHASE WAS SAFE WITH THEM HONORING IT , when I tried to make a claim ---I had not used Superdeck Duckback oil so could not make a claim within the time guarantee,and was told that the company had been bought out and the factory had moved from one side of the USA to the other side a brand new company with the same name now trading . AFTER THE ORIGINAL CATALINA SPA COMPANY USA SOLD OUT DUE TO RETIREMENT AND NEW COMPANY LPI NOT HONORING THE WARRANTY PROVIDED A FEW YEARS EARLIER . LPI . Now new owner of Catalina spas since 2016 stated this said when they purchased Catalina spas they had to deal with several years of complaints so they stopped doing wood cabinets (they apparently were individually made by hand )and made changes for an improved product . UK sellers called Catalina spas ,they state are a small private company selling the product sold by makers of Catalina spas . Since leaving the review ,have had an email from Catalina spas UK and they want to do nothing more to help this customer (me)to get a replacement part so they will not be getting back to me with prices .
20 mai 2024
Avis spontané
Réponse de Catalina Spas Ltd - UK
Hello Lyn,
Thank you for your review. As discussed over the phone, the warranty is designed to cover fault in material and or workmanship, it does not cover damage, misuse or neglect. As a natural product our wooden cabinets require special care, attention and maintenance. Our warranty details that we have shared with you are “10 YEAR – Spa wooden cabinet warranty: From date of purchase against defects in materials or workmanship. Specifically excluded from this warranty, I damage due to negligence, misuse, vandalism, accidents or natural disasters. The cabinet must be treated every 12 months using Catalina approved Stain and sealer, which can be purchased online or from your dealership.". As mentioned to you we do not have any history of the cabinet being treated, no purchases of the treatment and also no record of servicing. Unfortunately we had to conclude that the terms of the warranty were not met and that we were unable to accept your warranty claim.
We will continue to get the pricing and availability of the parts as agreed, as soon as we have the information we will come back to you.
We are a small family business and we pride ourselves on our customer service and dedication to our customers. We are sorry that you feel the need to leave us a negative review.
Réponse de Catalina Spas Ltd - UK
Russell, thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your chemicals and the service we provide.
Thanks again, The Catalina Team
Réponse de Catalina Spas Ltd - UK
Jane, thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your chemicals and the service we provide.
Thanks again, The Catalina Team
Réponse de Catalina Spas Ltd - UK
John, thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your new cover.
Thanks again, The Catalina Team
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