Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We are really pleased with our new 6 person hot tub which seems a super product with some useful and superior features. Purchase, delivery and installation went very smoothly. Full instructions, verba... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have a swim spa/hot tub installed and serviced by Catalina Spas and right from the start they were brilliant! Installation was a tricky one, but carried out professionally and on time - despite t... Voir plus

Noté 5 sur 5 étoiles

Our experience with the new hot tub for six has been fantastic, and it boasts excellent quality and handy, top-notch features. The process of buying, receiving, and setting it up was seamless. We rece... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We inherited a Catalina hot tub from previous owner. We didn't know who we should contact for servicing and missing cabinet key. Amy was so kind and helpful to answer my emails. Now we are enjoying th... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de jacuzzi
  2. Service de réparation de spas

Écrit par l'entreprise

Catalina Spas™ Ltd was formed in 1997 making us the longest established Hot Tub and Swim Spa supplier in the UK. Catalina Spas ™ is proud to be a family business, supported by a dedicated and professional friendly team. We take great pride in our business and set the highest of standards of service.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

46 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Rarely do reviews but on this occasion…

Rarely do reviews but on this occasion have to say thank you to Catalina for taking the trouble to find a small component for a 20 year old Spa - which itself is a great product and super reliable. They answered me promptly and were very helpful. Good job guys.

20 mars 2026
Noté 5 sur 5 étoiles

Helpful

Helpful, quick service.

17 mars 2026
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you for your 5 star review! - The Catalina Team

Noté 5 sur 5 étoiles

Easy order

Easy order, delivery on time and price reasonable

5 janvier 2026
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you for your 5 star review! - The Catalina Team

Noté 5 sur 5 étoiles

Good product

Good product, price and service delivery

5 janvier 2026
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you for your 5 star review! - The Catalina Team

Noté 5 sur 5 étoiles

Our experience with the new hot tub for…

Our experience with the new hot tub for six has been fantastic, and it boasts excellent quality and handy, top-notch features. The process of buying, receiving, and setting it up was seamless. We received comprehensive guidance both verbally and in written form. We've also placed additional orders for chemicals and filters, and those arrived quickly too.

5 janvier 2026
Avis spontané
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you for your review! We are glad to hear that you are happy with your new hot tub and the service you have received.
- The Catalina Team

Noté 5 sur 5 étoiles

Great stuff

As described

7 juillet 2025
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you for your 5 star review!
– The Catalina Team

Noté 5 sur 5 étoiles

Brilliant 5🌟

Bought a Spa hoover aqua jack 121 for picking up small debris from the bottom of the swim spa it's brilliant works a treat and so easy 5🌟

23 septembre 2025
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you so much for your review! We’re happy to hear that you are pleased with your order.
– The Catalina Team

Noté 5 sur 5 étoiles

I brought a second hand Hottub and this…

I brought a second hand Hottub and this company have been fantastic when needing replacement parts very fast to reply and locating the correct parts and sending them out quickly

4 août 2025
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you so much for your review! We’re really pleased to hear our team could help you quickly with the right parts.
– The Catalina Team

Noté 5 sur 5 étoiles

Fast & Efficient supply of chemicals

Fast & Efficient supply of spares and chemicals for hot tub
Straightforward ordering process from easy to use website
Friendly email support if needed

22 juillet 2025
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you so much for your review! We're glad the ordering process was easy and that our team could support you quickly and efficiently.
– The Catalina Team

Noté 5 sur 5 étoiles

Always very polite helpful and…

Always very polite helpful and professional

22 juillet 2025
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you so much for your review! We really appreciate your kind feedback and support.
– The Catalina Team

Noté 5 sur 5 étoiles

Very quick delivery

1 juillet 2025
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you so much for your review! We really appreciate your feedback.
– The Catalina Team

Noté 5 sur 5 étoiles

Already recommended to my friends! High quality with friendly service.

Cannot recommend Catalina Spas highly enough!

Right from the start they made time quickly to show us around and advise on what would be most appropriate to our needs. We agreed on an ex demo and Carl provided a great quote and full support.

Amy and Laura always on the end of the phone for my endless questions!

A site visit by Stephen ensured that we could take the steps necessary to have installation without the need for the extra cost of a crane.

Installation day was tough and the team under John worked hard to protect our property as we got it round some quite tight corners!!

We had a small issue with the purple light showing red and John was round in a flash to sort us out.

I only wish that we had not already ordered our pergola as would definitely have gone with them.

20 mars 2025
Avis spontané
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you so much for your review and recommendation!
We're thrilled to hear that your experience with us—from the initial visit to installation—met your expectations. It was a pleasure helping you find the right spa, and we're glad the team could all play a part in making things run smoothly for you.

We appreciate your kind words
Thanks again, The Catalina Team

Noté 5 sur 5 étoiles

Very helpful and was able to…

Very helpful and was able to telephonecthem

11 juin 2025
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you so much for your review!
We're glad we could assist you and that you were able to reach us by phone easily - The Catalina Team

Noté 5 sur 5 étoiles

Very helpful from order to delivery..

Very helpful from order to delivery..
Thank you..👍🏻👍🏻

19 mai 2025
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you so much for your review! We're glad everything went smoothly and really appreciate your feedback.
– The Catalina Team

Noté 5 sur 5 étoiles

We inherited a Catalina hot tub from…

We inherited a Catalina hot tub from previous owner. We didn't know who we should contact for servicing and missing cabinet key. Amy was so kind and helpful to answer my emails. Now we are enjoying the hot tub which is 10 years old but working very well. I definitely recommend this company.

25 avril 2025
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you so much for your review! We're so glad we could help, and it's great to hear you're enjoying your hot tub. Your recommendation means a lot to us.
Thanks again,
The Catalina Team

Noté 5 sur 5 étoiles

My order was delivered quickly and I…

My order was delivered quickly and I was very pleased not only with the quality of my products but also the very kind consideration to my order I received from the team with the order I would definitely use again

16 avril 2025
Logo de Catalina Spas Ltd - UK

Réponse de Catalina Spas Ltd - UK

Thank you for taking the time to leave us a review, it is greatly appreciated. We are glad you are happy with your order and the service we provide.
Thanks again, The Catalina Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus